Member To Member Support

Hey. I requested a refund for an item and I was only given a partial refund and seller not responded

Seller didn't give me a choice of my refund amount when both parties are supposed to agree an amount

Returns

I've accepted a return cost 1.90 to post but eBay want to charge me 3.60 to get it returned so once returned I'm actually losing money

I purchased a battery for a lawnmower in October tested it when arrived and the small amount of charge was enough to power the lawnmower however obviously I've only just come to use the mower and the battery will not fully charge and hold its charge,...

Auction bidders

When my auction ended the second faster bidder was the winner acording ebay and not the acual bidder.

Unpaid items recorded against me.

Can anyone helpi made arrangements to collect 2 separate items and pay on collection as arranged with the seller.whilst waiting to collect on the pre arranged date I received a notification from eBay that the items (2 seperste occasions) had been clo...

problem to create a coupon using my nectar points

Good morning, I have a problem. I've been trying to create a coupon using my nectar points for several days now, but I haven't been able to. I still get an error and I don't know why

I think I have been scammed by an eBay seller

I paid for a buy it now item (stamps) last night. Since then, the seller hasn't responded and when I click on the sellers account, it returns an error message "no search results" and "0 results". How do I report this suspected scam to eBay and get a ...

THANK YOU EBAY

I just want to give a big THANKs to EBAY. The 1 month zero fees promo you gave me really helped me out a lot.I'm most grateful to you for it. I'm a small seller struggling to pay my houshold bills and your site really helps me to get by. I've always ...

Why does the SELLER incur fees when the BUYER cancels an order?

This has happened to me a number of times now... and it just flippin' well happened again.I'm getting increasingly annoyed about it.My listings have very accurate discriptions and are very clearly represented with multiple detailed images.Furthermore...

Unfair bid

Hi I have won a bid on eBay on Dior earrings and the seller have just refunded me the money and relisted and sold the earrings without telling me I need resolution for this

Wrong delivery address

I purchased an item last night but when I paid for it I noticed my home address wasn't updated. I've tried contacting the seller 3 times to give them my updated address but they won't respond to any messages. What should I do? I have updated my addre...

Irritating viewed item notifications

Is anyone else getting really annoyed by constant viewed item price drops and other messages. If I wanted to be kept updated I would add it to my watched items! In my Buying Activity Communications Preferences I have "Price Reduced on Item" notificat...

Purchase of Apple iPhone 12 256GB

Hi Community, I tried to buy an Apple iPhone. I attempted to complete the transaction using my PayPal account. I didn't realise the seller didn't accept either the Pay in Three stage payments or PayPal credit options. I have, somehow, made three paym...

Delay in posting item at buyers request

My buyer has paid for an item she's bid on and won but has asked me to delay postage for 10 days . I have agreed to this but now wondering if this will affect my seller performance on eBay . Any ideas welcome. Thanks

Click and collect says server down

I went to shop for collecting my parcel. They said they can't deliver as server is down. I'm wondering is there any possibility of server down. It was esso/londis collect plus store

There is no logistics channel to dispatch the parcel

Over the last couple of months I have placed orders from sellers in China (although some claim the item is in the UK) only to have them claim "There is no logistics channel to dispatch the parcel" (or a variation on this). Then offer me a refund.Once...

Negative feedback removal

Hello, Person purchased one of my items and after receiving it, immediately left a negative feedback. And reason for it "not as described". When I contacted buyer, the response was that she would never have purchased a used item. On my question, have...

advert not appearing

i have paced an advert for my Ducati 750 Paso, but can't find it. Does anyone know how i can contact e-bay to raise this matter.

Buying

Why does ebay ask for feedback on my purchases, when i have not recieved them yet

listing items

Not sure who can help but can somebody explain simply hoe the Featured Selling fees work, as I listed 1480 items (free listings) and the next month I removed 450 listings which had not sold and had sold 50 and uploaded 500 new items to keep the stock...

Resolved! no returns

one of the ram ddr4 has over heated and not working the all the package was all put together and squashed in the motherboard box didn't come in separated boxes came assembled and it doesn't state that on the buying page i would like a full refund but...

Resolved! Trying to buy a postage label

... and I keep getting taken to PayPal which I didn't even realise was still affiliated with EBay. Paypal seems to want access to my bank account which I am reluctant to allow. It never used to be so intrusive. All I want to do is use my nominated ba...

Global shipping scheme

I am not in the global shipping scheme yet when I went to invoice a buyer who won items in my auction ebay say it must go through this scheme, how do I resolve this problem?

Buyer claiming that item has not been received despite having left positive feedback.

Buyer claims that item has not been received despite him leaving positive feedback.So eBay has decided to withold my money!Once a buyer makes a claim that something has not been received, shouldn't eBay do a simple check on feedback?

Inbox on ebay

Hi I'd like to know why I can't find the inbox to message the other members on ebay

as a seller my package didn’t arrive

i sold an item to a buyer and evri lost my parcel therefore it most likely wont arrive

Purchase as a guest

I purchased as a guest, the Royal mail delivered to a click and collect, but I can't pick it up as I have no barcode

Return cancelled

I bought a pair of motorcycle levers mid February and just got to fitting them , but they don't fit my motorcycle , the listing checked and I've contacted the seller . He apologised and said it's happens, he said open a return and follow e bay's retu...

saving listings for futrue use

I have to go to Canada for 3-4 months . Is there anyway to save my listings untill my return.Or is 90 days the limit.

Postage

this is my first time selling an item on eBay. I was wondering if I can trust the seller sending me a courier to pick the item up or is it like a marketplace that there are dodgy people and we cannot trust?

eBay won't remove feedback for buyer giving wrong address on order!? Absurd

Got a buyer a few weeks back whose order was processed, shipped on time via Tracked evri service. order shows as delivered. a week later we get a negative feedback customer stating they've not had their order. reached out to buyer twice - no replycan...

Leather jacket order

Order no 02-11427-74233 real skin London got an email requesting measurements but when I replied it came up that 90 day rule wouldn't allow contact wired as the order was less than a week old

Global shipping programme

Hi. I'm unable to edit my global shipping programme and would like to enable it. How can I go about this?

Ebay unable to create voucher

Though I have been using Nectar Vouchers with no problems, eBay is now unable to create one. The message I keep getting is 'We ran inti a problem and can't create your voucher right now. Please try again later', I have tried over a number of days wit...

Resolved! unfair feedback

so i sold an item the buyer ordered wrong item from me as my item was nothing like the one they were trying to replace i gave full refund and let them keep the item and yet i get a negative feedback were is this fair it was no fault on my part that t...

Evri

I've had a parcel delivered to a local shop but I've received no QR code for collection can I just use the collection number

Payment clicked received by mistake

I have sold an item but accidentally clicked payment received before she has paid and it now won't let her pay for the item can I change this back

Resolved! Seller forgot to add a reserve

Hello all, recently just won an auction- paid the seller moments later. He then messaged me saying he's forgotten to add a reserve price as he can't let it go for the price of the sale

How do I reprt a fraud?

I bought an item via ebay and it hasn't arrived - the firm don's answer rhe phone and emails to them bounc eback

Postage

Hi, i have just sold an item (clothing) and i have mistakenly paid for a large letter postage label. Is there any way I can change this to a small parcel or do I have to suffer the cost and buy a whole new label direct with the PO?many thanks

Log In

Hi my mobile app says im logged out but I can still do & see everything? when I've gone into settings it says im not logged in and not turned on the 2 step verification process (I have and used previously) so im therefore unable to log in on my lapto...

Posting to Jersey

I have sold an item the buyer is in Jersey and so the postage is nearly double to what the buyer has paid. Looking for advice Many thanks

Issued refund

I returned the item and the seller received it and have issued a refund but it's not in my account

How can feedback be left on a purchase cancellation that was initiated by the buyer?

Buyer purchased an item and within minutes requested to cancel the order. This was done immediately and a refund processed.The buyer has left neutral feedback simply saying 'order cancelled'. The wording would have anyone believing the cancellation w...

Leaking Coffee Pot

Bought a coffee pot back in December, no problem until mid March when l noticed leakage when picking up, close look and noticed small crack in side of pot. Contacted seller asking for replacement but have received no reply up to now. Can E Bay look i...

Resolved! Upgrading Postage Cost

Hi... I am not a regular ebayer and paid for a postage label directly with Ebay, only to take to the Post Office and be told it is not enough. I am not trying to charge the buyer anymore, but want to avoid having to pay twice for postage. Is there a ...

Seller sent and expire and open cosmetic item.

Seller sent an item that was expired and opened. Seller offer to re send a new one . I accepted the proposal. I have been tracking the item for several weeks. Therefore I contacted the seller and he said that I did not pick it up. Tracking number sho...

Evri

After a few disappointments regarding evri deliveries not turning up. Is there a filter to block sellers using evri from my search?

Offers from other sellers.

We keep getting bombarded with offers from other sellers that we have no interest in - How can we stop this possibly automated system...many thanks.

nectar

H I used 10000 nectar points 14th March to buy a item and when going to check out it took the funds out of my paypal account now i cant find the vocher that was set up or when i go in to buy something else it still not comes up and as not gone back t...

Coupon

Hi. I am trying to use 20 percent off coupon but it's not working. The seller told me about this coupon. It's not showing on the item page above the price. The seller sent me the code and a screenshot of how it appears on his page. I tried to enter i...

Combined postage query

I'm confused! How does eBay work out fees if I refund seller for combined postage after they've paid. Will they regard this as lots of sales and charge 30p for each item? Do they take fees on the total amount paid before refund? Or after refund? Buye...

Advert is duplicated.

I can't remove either, not sure what I can do, I have a bid on both ads.

Buyer opened a case and got refund but hasn't returned items

I sold some items last year - the buyer tried to claim they were bootleg items (they were not) and asked for a refund. I refused, largely out of annoyance at being accused of a scammer. they opened a case which they obviously won as Ebay fails to pro...

Something doesn't feel right

Hi,A Buyer in Thailand has paid for a collection only item in the UK and are asking for my phone number and address so that their 'sister' can collect the item.It just doesn't feel right to me. Does anyone have any similar experiences or know if this...

Help

Is there a phone number to contact ebay i am desperate to talk to a human

Listed item not showing in search

I listed an item 48 hours ago but it is not showing in searches and so no one can see the item and bid on it.

Resolved! commission fees on sale by ebay

I am confused with what EBAY commission fees are because recently I have seen a lot of fee charged for certain sales.Can someone tell me what the fee structure is please?Thanks

Message

Got a WhatsApp message from one of the sellers is this normal

Payment Card setup for checkout

I recently set up a new VISA payment card for my Ebay seller account. I did this because I want the fees from my sold items to be received by this new card.The new card is appearing in the payment section, but I don't know how to set it up as the fee...

Resolved! Portable washing machine

I want to return the item back but I don't know the full address

Resolved! Change of postage

Hi I'm new to selling and not sure if I've made a big mistake! I printed my postage labels but realised that I can't send the items via that option. I've taken the hit and paid for the correct postage option (24hr vs 48hr). However obviously the trac...

Title error from Ebay - won’t let me post - even with 1 word - “Nike”

Hi - I’m trying to list a pair of men’s Nike trainers with a basic title but Ebay keeps throwing it out saying I am trying to put too many things in to skew search traffic to me. Even just then putting a single word (Nike) it throws that out too! Why...

why does my search not work

https://www.ebay.co.uk/itm/256479816895 why does it not show up when I type motorcycles and scooters, suzuki. Also when I view it why do loads of cheap bikes to restore appear, if i look for suzuki motorcycles and scooters, sorted by price they start...

Unlinked nectar account

Hi all , my nectar account has been unlinked without my say so and surprising I've only found out after making a substantial purchase , is there a way to get this back dated thanks

Trouble signing in

I'm having trouble signing in, are any of you having the Same issue?

How to use Ebay monthly financial statements for accounting

Hi allCan anyone help please?I am trying to figure out how to use Financial statements for my accountsIt does not show a gross sales figure so does "Orders (Total minus fees)" represent gross sales, or does this figure include the fees showing lower ...

Dodgy seller

So I bought 12 solar panels. Half of which arrived milky and unusable. Seller then sent replacements that were also unusable. I open a return case, and they say they willsend more. Which they do, but they are also not usable. By now EBay has closed m...

Offers expiring within minutes

Twice this week i have received offers on items but the offer expired within minutes! The first time it showed the offer expired 5 minutes after i received the email. Tonight the emailed offer arrived in my inbox at 08.55 pm, when i went to respond i...

Reactivate Account

I've gotten the below, and it says for me to follow the link and contact them. I follow the link, click the contact us link, takes me to the Chat Assistant, I tell it that I want to reactivate, and it tells me to follow the instructions in the email ...

Return

I recently sold a gearbox to a buyer (£300) and personally delivered it to his chosen repair centre (50 miles away) at the agreed additional cost of £40. The buyer contacted me shortly afterwards claiming that after installation the gearbox was showi...

Seller Cancelled

Before placing a bid on an item I asked the seller if he would consider using a courier at my expense but didn't get an answer. I subsequently bidded and won the item and asked again about a courier. The seller refused which is fine by me but meant I...

inadvertently clicked on buy now while scrolling colours. Don´t want item. How to proceed?

While scrolling colours on an ebay shop - Shakti, I think it is called, I must have clicked Buy instead of clicking another colour - they are very close on my screen. I do not want the item but Ebay asking me to complete purchase. Have deleted my pay...

eBay not removing neutral feedback.

Feedback left by one of my customer:-'Got 2 mixed bags, wish I hadn't. Should have stuck with choosing the colour. A mixed bag only gives 1 of each colour so, if you have double zips you have to use different colours or make sure you buy 2 bags and h...

my correct details taken out by eBay, AGAIN !

I listed about 155 items, mostly books. When eBay said the item specifics were missing, I checked. eBay had taken the I.S.B.N. off some of my books. I had to look them out from 13 bookcases, & then add the I.S.B.N. numbers back in. I write everything...

buyer wants to either cancel bid or have me end auction (3 more days) and send her the item

HI can you help? I have an item for sale and the auction ends in three days. I got a buyer for the full price but thought I had to wait til auction finished on Thursday. She now wants to either retract offer as she needs the item for a certain date a...

How to ship a chair if it sells

Does anyone know if a chair has to be boxed up or if I can apply or tie the label directly onto it?

I live on a Scottish island with a UK postcode but I am being asked to pay 20% VAT

I live on a Scottish island with a UK postcode but I am being asked to pay 20% VAT on a pre owned item from another UK seller, is this a mistake?

Selling to jersey

I have sold an item to someone in Jersey. The postage is going to be nearly double what I asked for in the listing. Also I have had to pay a small amount of tax. Any advice

Seller refusers to refund or exchange for faulty goods

Seller refuses to refund or exchange faulty goods

False feedback

It's not a big deal but an item that wasn't sent by a dodgy seller has received positive feedback from my account but I didn't send it, I've already been refunded as well

Removing seller’s review

Is there any way of removing seller's review because he has tried to tarnish my reputation just because I told him to follow eBay's guidelines with providing pre-paid label .

Selling items while auction still open

Hi all - Does ebay allow me to agree a price for multiple items I'm selling with a prospective buyer, then invoice him/her before the 10-day auction period is over (I don't have any bids yet)? If so, how can I do this? Thanks.

Sold not collected

Hello all. I sold something Feb 2nd but the buyer still hasn't collected. The buyer has asked me to post it to him, but it's collect only. Months are clicking away, the money has been spent already I cannot afford a refund. Help

Nike trainer - broken after 3 wears

Hello, I purchased some expensive Nike running trainers ... over £150 eBay authentication passed however after 3 uses they are split and unusable out of returns period by 1 days and seller won't help what can I do?

Multiple Sales to one customer, combining postage

Hi, I have sold multiple items to one buyer, billing and posting all as one. I'm trying to raise the invoice but some items were listed plus postage and some including the postage. I cannot allow a discount on the invoice format to deduct the unwante...

Return

So I bought something for 15 quid and I asked for a refund then the seller is giving me back 10 quid?! They took a day to reply aswell! I need my money back!

Item Not Showing In Purchase History

I made a purchase recently, have an email confirmation and order ref and my credit card has been charged however the item hasn't arrived and isn't showing in my purchase history and the seller won't respond to messages.I can't seem to find any way of...

Refund

I purchased an item that I no longer needed. I asked seller if I could return item personally as the seller didn't live too far away from me. The seller said yes and for me to cancel my online return through eBay. 28 days have passed and the seller i...

Why im i not aloud to leave negative feedback

eBay keeps removing negative feedback i leave for sellers in not rude or insulting it a honest feedback with my experience with a seller but eBay keep removing it why

if I cancel a sale do I get charged fees?

The buyer has paid full fees but not paid the price for international sale which was different. Do I have the right to cancel sale and will ebay charge me for listing and sell fees?

Redeeming Nectar points for ebay vouchers issue

I know the subject has cropped up many times over many months, and that's why I'm so annoyed with ebay over the issue. Many people will have seen the same error as me when they've tried to create a voucher. It reads ' We ran into a problem and can't ...

accidentally marking an item as collected but it has not

I have sold a heavy and expensive item and am awaiting buyer to collect, trying to make sense of the route to submitting the 6 digit code. I have accidentally marked the item as collected when it is still here. * Is this a big mistake? * what route d...

Listing error

Hi, I have listed a pair of boots and they have 1 bidder. I have just realised the size is incorrect in the title and description. Although two of the photos show the correct size. I have amended the listing to say income size, what else should I do?...

Return postage label

Hi,the seller did not send the postal label, unfortunately the shipment is to China and it is expensive, I want to return a non-working tablet. What should I do now?

Champions league final dvd 2023

Bought the above dvd, it came without the advertised box, it was a copy recorded off bt, lasted only an hour, complete rip off, can't find the sellers address, it was £5.50Michael Carney

Van sale scam

How can I report someone using EBay to scam a deposit for van and not delivering

Negative feedback

Why can't you give negative feedback for absulute total time wasters who buy an item via auction then makes stupid excuses.

Auction won but cancelled by seller stating something was wrong with my address

Can someone at eBay or the Community tell me how true the following statement is?"If you refuse to sell to the winning bidder, you will get a defect from Ebay along with probable negative feedback."The reason I ask is because of the Subject header.Af...

Hi my buyer paid for Evri postage. I clicked pay for postage label and it went through Royal Mail

Hi, My buyer paid for Evri postage. I purchased the postage label as normal and it came up as Royal Mail automatically? It has already come out of my PayPal account. This has never happened before and I've been selling since 2012. Thanks in advance f...

Resolved! Postal Address

The buyer has given me a different address to send this item to is that ok to do that?

Account trouble

Hi there I'm having trouble getting on my sold items page an error code saying java.io.lo.excepion just keeps coming up for the last few weeks now I've been using ebay for a long time now I've tried reloading ebay app I can get on it with my computer...

Partial refund issue - I'm a seller

I sold a set of items and one was supposedly damaged on arrival. I offered a partial refund which was rejected, but the buyer suggested a higher partial refund that I've agreed. However I can't see how to do that through eBay as it's no longer giving...

There seems to be lots and lots of fake artefacts for sale but eBay do nothing when you tell them.

So many fake artefacts on eBay. Simple research for the admin staff could prevent this. Think eBay only cares about profit not their customers getting ripped off.

ipod headphones i have just bought

The seller asked me if i minded that they were not packaged, well yes i do, i want ipod headphones because they work rather well, that's why i bought them, but the seller is trying tosend me others, i do not want them at all.

Change address

Hi I just bought an item.I accidentally used the wrong postcode. Is it possible to change it now ? thanks

Hello there, I've just purchased an item from a UK seller and I live in the UK, ebay are charging va

Hello there I've just purchased an item from a UK seller and I'm in the UK, ebay are charging vat on the sale, this is wrong, what do I do

Payment

Wh have i got to wait nearly two weeks for my money when the seller already has their items!?!

I have not received the item I have reported this and they say it was delivered .This has happened t

I have not received this item the seller did not send it to my address there is no reason for it to have got lost as I have checked on the order please look in to this matter as this has happened before and I lost money.I am going to have to stop usi...

sent a replacement for faulty item and replacement is faulty after 4 weeks.

I bought a treadmill from bargainbay_2016 and after 6 weeks it started to give off a terrible burning smell.I contacted the seller and they picked it up and sent a replacement.After only 4 weeks the replacement started to make a grinding noise and ga...

Posting a new item for sale

Morning! I am starting to post an item, and I am not sure why the amount I chose to list it for changes to a higher amount when it appears on line. The item was set at £4.99, but come up as £5.24. Could I ask why that happens? Many thanks.

UK to UK transaction being charged VAT

Our top bidder has messaged us to say he will be charged VAT. We are in the UK, and have only ever been here. We are private sellers. Buyer is also in UK. Neither of us can make any contact with eBay to clarify why VAT is being applied. Can we only c...

What does 'Royal Mail label will be deducted from buyer's purchase price refund' mean?

I sold an item and the buyer couldn't get it to work.The next buyer would most probably have the same problem so I've decided to let the buyer keep the item and I'm going to give a full refund.As the buyer will not be sending the item back to me, I'm...

Ebay refusing to list a Louis Vuitton Handbag and Purse saying it's counterfeit ....

Hi, I am trying to sell a vintage handbag and purse from Louis Vuitton. I purchased these items from the Louis Vuitton store in Zurich so I know that they are genuine. Ebay will not list them though telling me they are fake. How can i contact them to...

Listing error 2 bidders

I have made an error in description of an item, I have 2 bidders, I'm not able to amend the listing - anyone know what I can do?

Can’t mark a sold item as despatched, no collection code

I sold an item and paid for but stuck in account as still to despatch, wanting collection code. Buyer can't find.

Fake items

Over an average year, I would say that I receive 30% fake, copies, poorer quality, damaged items than the ones in the photos in the listing. I used to phone ebay and report the problem, but nothing ever really happened. The seller would still carry o...

Clothing fees - women's stockings

Good morningNow that there are no fees for selling clothing, please could you tell me if this includes women's stockings please? I know there are still fees for selling shoes. I am assuming that stockings count as clothing but would appreciate confir...

issues with my account

I am trying to list items for sale while I am receiving emails that another device which is far away from me, is using this account.

Fed Ex invoice for VAT and Disbursements - Fake of Fact

I recently purchased an item from India via my ebay account. It arrived in a few weeks. Later that wee I letter suposidly from Fed Ex arrived containing an invoice for VAT and Disbursment to the amount of £51.47. When buying through ebay, i thought v...

Nectar again

We ran into a problem and can't create your voucher right now. Please try again later.Remaining points can be redeemed later. This happened about a month ago, and now again. More Technical issues for eBay to sort out Sunday April

Fake Gold Coin seller (the coin not the seller)

Some one is trying to sell an obviously fake Gold Coin (a queen victoria of GB dated 1913 )Why is e.bay not deleting this post.!!

Hi

I ordered yesterday from Ebay and it's my first time... But I need to change the address it wrong.. How I can change it?

my partner always seems to get 80% off selling fees , i have never ever got this , why is this ?

Complaint about one seller

I oder last month but the seller does not dispatched the product not even replay back and ebay does not help me to take my money back..they said return item and get your refund but how can i return when item is not disatched by seller

How do i set multiple purchases discount pleasr

How do I set multiple purchases discount please

Refund

Hi I'm trying to refund a buyer . EBay tells me I can't as I have to add a payment option. I've done this ( several times). Any ideas how I move this forward?

Log in

Hi, my e Bay account on the app has a banner across my username saying Log in, as far as I know I am logged in, I am able to buy & sell & read messages. When I touch it to log in, nothing happens, it's just there! over my name so unable to see feedba...

EBAY locker boxes

near me there is a locker box with the EBAY logo on it from head to toe. I assume that it's the ebay version can i use it by scanning the label code because i dont have a printer??????

Discount

I've just spent over £50 and it wouldn't let me paste the £5 discount ???

I canceled my card got a new one went to buy something but the automatic fill on the card wa

I had to get a new card , when I did I went to buy something but the automatic payment method obviously didn't have the correct info so it said still pending. I closed the app down reopened it and changed the information and re ordered , lone n behol...

Can anyone help me find British heart foundation shop please thanks

Can someone help me find British heart foundation shop on ebay thanks

Click and collect store refusing to accept they have received my item

The seller sent my item by Royal Mail 1st class signed for. Royal Mail tracking confirms that the item was delivered and they supplied the photo of the name and signature of the member of staff at the click and collect store who received the item. Th...

Item delivered to wrong address

Hi, I ordered a medicine a couple of weeks ago. The tracking number provided was showing that the delivery has been delayed. I contacted the seller and I was told that the item was delivered and I should check with the royal mail where have they deli...

Verifying bank account message

Just sold my first item for a while and I've been paid in full, but I have a big red banner saying I have to verify my account. I haven't received the 2 micro amounts, just the full payment for my sale. How do I get rid of the notification?

Account temporarily restricted

My account is temporarily restricted what i do now???

Reported item that is counterfeit

I purchased what was described as a 1 oz precious metal silver coin on Ebay but when it arrived it was a copy/fake/counterfeit base metal lookalike and not silver. I used the Report Item tag on the sellers page but immediately received an email telli...

ebay let people to sell fake UK notes.

ebay let people to sell the fake £1 £5 and £10 UK notes on auction, that is illegal. Any buyer should aware of these.

Returning an item

I have purchased an item that was damaged (holes and catches). The seller seems to be based in the USA but the item was sent from the UK. It was not clear that the item was worn out but she insists that it is. She wants me to pay for return postage t...

im losing my old account

Need to return a washing machine but need it collected the same way it arrived

I've bought a washing machine which doesn't work. I've opened a return which was accepted. In the case I asked seller to arrange collection, but insead he's sent me a royal mail postage label. This is not going to be accepted by royal mail, it's too ...

Buyer left negative feedback without contacting me

A buyer has left me negative feedback on the same day they received an item. They state the item is used and damaged. It does make any sense. If they were unhappy with the item why didn't they just return it? I have had no contact and they haven't re...

Someone is using my home address as their business address

Despite contacting eBay last year, this person continues to sell items using our home address. He/she has even posted our address as their Business Seller information. We have had numerous items returned to our home, which 'they' have sent out but wi...

Amending an auction

Can I add a buy it now option to an auction which has started and received one bid

Posted items

Items still showing paid awaiting dispatched even though I have posted the items

Argos Collect wouldn't give me my parcel as the barcode had expired

Hi I had a text message last friday to say my parcel is ready to collect at my local Argos store.So I went to collect it the following Thursday. Apparently we have 7 days to collect the item and then it gets sent back to the seller. Well I arrived at...

Order incorrectly marked as dispatched

An order I have sold has been incorrectly marked as dispatched despite being delivered successfully for days now. The tracking number is attached to the order. How do I fix this?

How to answer this question?

Hi EBay CommunityI have sold a denim shirt brand new from Primark priced at £7.99 with £3.60 postage date brought was 6th April item number is 134980699807now on the listing I don't do refunds.however I have received this message and not sure how to ...

Item not arrived

Hello thought my item had arrived do messaged seller asking for a refund as item not as described but upon opening package was a different package containing another sellers item ! Should have checked! I've opened a return to the seller thinking it w...

Promoted listings

I promoted just one of my listings for £0.50 and now all of them are automatically promoted incuring higher additional fees on all of my sales. How do I switch it off please? Thanks Tina

Fees charged on selling trainers

I have just sold mens sketcher trainers and have been charged a fee for selling. I thought there was no longer fees for footwear?

Seller sent insufficient return postage on purpose

I bought an item which was both faulty and not as listed. After the seller refusing to return and refund I had to ask eBay to step in. EBay rilled in my favour so I packaged up the item in the original packaging and drove to the post office with the ...

Buyer wants to pay cash

Buyer wants to pay cash - advisable?

Faked Account IS BACK YET A G A I N !!!! :( :(

This was suppossed to be escalted two /three weeks ago??? Opened EIGHTEEN YEARS AGO and all of this is thanks To The Dark Web; no body here or of what was the closely binded account under PayPal UK SARL DARES TO ADMIT THE OBVIOUS ON THEIR FACES .... ...

Fake goods

I have mistakingly bought some fake Rukka textile motorcycle trousers. The seller has issued a refund as soon as I complained, but wants me to send them back. Question is, do I? Some other poor person will buy them if I do. How do I go about this? An...

Warranty

Hello, I have a question because I bought a doorbell in June 2023 and it broke today. I wanted to contact the seller and discuss the warranty, but I cannot send him a message. what should I do ?

Dirty clothes

The last 3 clothes items Ive bought from 3 different sellers have all been dirty! they offer a return & refund for the item but then I'd be out of pocket by £7+ & have no item. Why are sellers selling dirty clothing?

Remove feedback

Could you please remove my recent feedback

Unable to contact eBay

After failing to receive product and twice seller failed sending refund, i raised it as an issue with eBay. Then eBay sent a message, with the only option being to close the issue. No option to escalate, as seller not responding and refund still has ...

Any way of reporting an item with an incorrect description

It's ridiculous that it should be this difficult to report an item that clearly has an incorrect title. Try it yourself on the phone app, the options on the third roll down menu are innapropriate for the incorrect item title or anything even close. S...

seller not responding to my message

I bought a gaming pc from a seller, they took my money post said would be delivered with 48hrs. Didn't get the item until 8 days later. I messaged asking for confirmation of postage, they didn't reply until 3 days later. Item finally arrived absolute...

Ebay has blocked us from contact, how do we speak with them

Our account has been permanently suspended, we cannot sign in, we have not been able to speak with anyone to try to undersatnd what the issues have been. We are honest bona fida account holders.Our responses may have slow or poor, but we have not don...

I converted my nectar points to vouchers but they do not show codes to redeem them

I converted my nectar points to ebay vouchers and can see they are there to select at the payment stage but there is nowhere where it shows the voucher codes to be able to redeem them. I cannot see the voucher showing on my eBay apart from under the ...

Deducted refund

the seller has said that they will deduct the refund price of £69.95 to 50.01% to £34.97 , the reason being is that we had to change the car key battery for it to work so we did and they said that we ripped the strip at the back of the key.

Item not received- Happy to refund the buyer.

As | posted using Ebay labels for post Office apparently I am unable to claim from the post office themselves . Does Ebay refund me. If so how doess this work or is the process automatic. It was sent tracked.

Click and collect Argos

Hello,Need help with how to extend the Click & Collect package pickup period, unfortunately from seller problem,he delivered late my item and now I'm not in UK...how to extend.tx

Procedure when Evri have lost my sent package

Need some advice on my next step, after a week where Evri can no longer track my sold ebay item. The buyer requested a refund this morning, as the watch I sold was to be a birthday present. I've made the refund and want to know what the best way forw...

paying for items

Is any one experiencing problems with paying for items this evening, my payment wont go through despite all my details being correct.Thanks.

Sold Page

My Sold Page Isn't Loading So I Can't Get The Postage Label. I'm Using A Samsung Galaxy S22 Ultra. On The App.

setting up ebay in germany via orange connex

hi has anyone or is anyone doing selling in germany via orange connex , wanted to know how to set up and what the pro and cons are regardshemin

WWE belt

I've just received This item in this condition, I'm not happy the seller did not describe it as this bad. I would like eBay to get involved to resolve this issue please

Item not delivered to my address

Hi,I received a notification to tell me that my item had been delivered. I was home all day, and no one called. I checked my forecourt to see if the package had been left behind plants etc, but it wasn't. Upon checking the proof of delivery on the Fe...

Sold page

I cannot see my sold page

How do I get in touch with eBay?

I am being told I need to pay fees for an item that never sold. I can't get in touch with eBay to tell them. I'm not paying fees for a transaction that never happenes. Also what the hell has happened to Ebay that I can't get in touch with them and ha...

Listing removed

Hi AllI had a listing removed over infringing intellectual property rights Yet there are hundreds of listings just like mine on ebayI dont understand why i have been singled out What can I do ?

Regulatory

There used to be an option (many years ago) to select shops rather then private sellers on the menu.ie there is new, used, UK only etc etc I would like to see the business seller option returned.

Billing

Hiinhave cancelled the store subscription 1 week after signing for it. Now we are still charged

Yodel tracking information not updating on eBay

I recently started using Yodel Store to Door on packlink to send parcels. Is anybody else noticing that tracking information from Yodel is not updating on eBay sold items ?I have an order that Yodel delivered on 11th according to their tracker app bu...

difficulty with item sold/post label. I wonder if my account has been hacked. The page to get label

I am having difficulty with a listing. I have email to say it has been sold but it is not on my sellers list. The link to postage label does not work ebay virtual tracking number G7YKNS8. ORDER NO. 07-11432-77639 item number 355604632289 sold date 11...

MC011 We restricted your account

Hello, my account has been restricted 10 days ago and I'm still unable to resolve this. Appreciate any advice. I had one dispach labaled as overdue which might have flagged me. These are some of the contents from the message I have received: - 'Provi...

Font is different when I log in

Hi,I could be being paranoid, but the type font of listings looks different since I signed in tonight and I'm worried it's a 'mirror' site and i've been hacked.Any ideas on this?Many thanks,A

Iten Damaged in transit

Hello I wonder if anyone can give me some advice please.There is a note on the tracking information that an item i sent to a buyer is damaged in transit and cant be delivered. It was from evri. So basically the item never arrived with the buyer.I've ...

Messages area disappeared ebay app

Hi I think the ebay app has updated and "messages" are missing for both myself and partner when we've logged in this morning. Has the message option moved and if so where can I now locate it?

Ebay charging me for unsold and withdrawn item. Any suggestions?

Ebay charging fees for unsold/withdrawn item

EBay not sending collection code

I brought an item off eBay for click and collect. It says it has been delivered but I am yet to receive a collection code to collect it. I'm not sure what I can do about this? much appreciated

Paid twice

I bought an armchair and chest and opted for cash on collection. I paid the £140 cash to the seller and they marked items as paid. However £140 has also been taken from my bank account. How do I get this refunded?

Resolved! Defective item being returned.

HelloPurchased a part worn Michelin Primacy 4 tyre, when item arrived it was a Michelin pilot complete with a large nail in it, main title said it was a Primacy although further pictures which I did not look at did show it was a Pilot.The tyre that a...

How to remove followers

Hi i want to remove my followers as I suspect my ex is looking at what I'm buying & selling. This is making me feel uneasy and I feel it's a breach of privacy... any ideas, thanks

Evri "delivery"....

Hi, I sent a parcel through ebay via evri on two day delivery its now been 9 days.Ebay seem reluctant to bring any pressure to bear on evri and everi on their automated system say enquiry raised but nothing else.Does anyone have any suggestions as to...

My account was restrictions

I received an email from eBay that said my account was restricted. and then I contacted eBay helpcenter they told me my account was suspended I did not receive any email about the suspension and I requested to reopen my account they told me they did ...

Purchase of an item

An item for sale local to me I have interest in I contacted seller very long winded response having asked if I could view the item responses over 3 days having agreed I could view it but gave me no address came back to me with. (I think I might keep ...

Resolved! security warnings

Recently every time I log into E-Bay and use my current password I receive an e-mail informing me that a new device, in a different location, has been logged as using my information.I have changed my password several times but still get these warning...

Buyer's return closed

A buyer requested a return. I sent the return label the same day, but they didn't send the item back, and eBay 'closed the buyer's return' because they hadn't returned the item (it was Royal Mail, and eBay can tell the item hasn't been shipped). Does...

I want to collect item, but eBay is adding postage costs

Hi - This item https://www.ebay.co.uk/itm/285810677960?mkcid=16&mkevt=1&mkrid=711-127632-2357-0&ssspo=PhIvQ-1dQ6O&sssrc=4429486&ssuid=3-lWeqGbScG&var=&widget_ver=artemis&media=COPY I want to offer the lowest bid and then collect it, but eBay is addin...

Item not recieved case closed

Evri werent able to deliver my item and said it was being returned to the seller. The seller never received it and ebay closed the case. How do I get it reopened in order to get my money back?

Feedback

I've got 2 issues.1 buyer has left me neutral feedback but in the feedback says "lovely blouse" which doesn't make sense.Another buyer left me negative feedback and I contacted eBay for it to be removed as the person wrote lies about the garment / me...

Quidco on ‘Make offer’

So, eBay have changed the process for making offers. You now have to basically go through the buy it now process (select payment, address etc.) to make an offer. Fair enough. I get it. Probably too many people making offers, getting it accepted and t...

None return

Hi I have a query, sold a iPhone on eBay which was paid for and delivered, then the buyer stated that the phone had been seized but a company he had tried to sell it on too then he asked for a refund but said that he was unable to return the item now...

EBay allowing sellers to show items “less vat”

When a seller advertises they must include vat on the displayed item ( according to eBay rules) However, when they make a " offer" it apparently does not apply, making it look that the seller has discounted the item by substantially more than he actu...