Member To Member Support

Customer unable to buy item

Selling from Uk to a customer in Uk ( Northern Ireland) but because she lives in NI is unable to complete purchase, not sure why, appreciate some advice/ help to resolve. Thanks

I’ve tried to update my payment thing on laptop but I’m having the same issue.ive used this card to withdraw money from eBay before . Not sure why it isn’t working help keeps saying we couldn’t verify your updated details . Please review them and try...

Pre order not delivered and seller doing all they can to not help

Purchased a pre order model August 2024.item has been released to the UK market beginning of August 2025 and is available with other sellers on here and websites. seller said would be mid to late August due to it being en route with their supplier.No...

YouLend deductions issue

Hello,I am experiencing unauthorized deductions from my eBay payouts under the name “YouLend.” I have never applied for or accepted any loan or funding, yet amounts are being taken from my balance.I have contacted eBay support several times by phone,...

Help Been Charged Twice for postage on one of my items

HiEbay have charged me twice for the postage on one of my items I have tried to contact ebay but i am going around in circles. Does anyone know how i can apply for a refund on the double postage Thanks

Seller wants to cancel a won action.

I have won a auction for a pair of kids football boots £30. I have already paid the money. I have since had a message from the seller saying he hasn't accepted the auction as he believes the boots are worth more. And now doesn't want to send them to ...

Return tracking

the courier for my return has repeatedly failed to collect my return so I have arranged a different courier to collect how do I change the tracking details to the new courier? thanks for any advice

Withdrawing funds

Trying to withdraw my funds, when I touch on the arrow to the "withdraw funds" page, I can't scroll down to the blue "withdraw funds" button, stops just above and today there was just a blank page, not all the "you can use your funds to ........... e...

Seller put through refund on 4th Sept still not received, how is it taking so long?

Been awaiting a refund since 4th Sept... Does it normally take this long?

Ebay fee charged on Home. Furniture & DIY

I am a business aeller and sell modern reproduction grandfather clocks.I am a little confused on the fees ebay charge - I cannot figure out if the fees are 11.9% or 12.9% on every £500?It is not an antique so I was thinking that it may be classed as ...

Refunding

I’ve sold a fridge & freezer - buyer has paid, funds are pending - unable to arrange date & time that suits us both for collection, buyer has asked for return of payment - How do I do this ?? I’ve managed to find a refund page that says some money wi...

No contact from buyer

Hisold a car today and the anticipation of a winning bidder with no contact has come true to light. What is it with this platform and people in general? buyer has made initial contact but has given me a bogus contact number that’s not working. Now is...

Some of my buyers have complained that parcels haven’t arrived?

Hey there, I have been selling some ps1 and ps2 games and in the last few days 4 of my parcels haven’t arrived and buyers opened a case and I just refund them so I don’t have any negative reviews. the problem is think was the label that i choose whic...

Authenticity Guarantee

I am a private seller who sells items I have collected over the years that I have now decided to let go. I recently sold an item of gold jewellery & it went to the authenticator … today I was told it had failed authentication as whilst it was 14k gol...

Error in my Ebay account

There is an error in the figures on my Ebay account that worries me. If I was the victim of a scam that exploited this error, it could financially ruin me. As I know about the error, if I do not try to get it corrected, then from a legal perspective,...

Combine postage after buyer paid

Hi I have orders that have been paid for as separate transactions. I have sent as one package using one of the prepaid postage labels. How do I mark the others in same order as dispatched? Thank you

Postage

The address of my buyer wasn’t correct and so it looked like they had not bought a postage label. I’ve posted the item and have now realised there is a postage label if I amend the buyers address myself. How will I get paid for the item when it won’t...

Suspected Counterfeit items, but others are still selling

Hi there. I listed a set of CDs for sale, there were already 3 other sellers including the massive music magpie. Here's a list of the items that didn't follow policy:Item: 388902517053 Mike Oldfield : Beneath the Bells: London Broadcast 1973 CD (2020...

how do i check a refund has been made on a returned item

how do i check that a refund has been made

Resolved! User not found

On the ebay app when I try looking at my feedback it's saying 'user not found". Why's this happening, I'm confused.

Resolved! Wrong Tracking Number Attached to Sold Item

Hi folks, I have sent my sold item to the winning bidder via Parcelforce and provided the tracking number (and proof of postage) to the buyer. When I went to mark the item as dispatched, the only option available was to print out a prepaid label....c...

Picking colour

Hi I’m trying to buy a paw patrol bag for my son on eBay but when I go to pick the colour as in which characters bag it say pick 1234etc…in the drop down options. how do I pick red and why is it numbers? I have no idea how to choose the right colour ...

Simple Delivery has me ending my listings

Hi i have been with ebay for ever, but this Simple delivery is the last straw i have no option but to end all my listing. What has someone in similar position done? I have ended my listing but i did enjoy selling on Ebay. Have i got any other options...

there is something wrong with my feedback profile!!!!!

hi,i tried many times to check my feedback profile but the system keep telling me: sorry, this user was not found !!!!!!is that normal or there are problem with my account...thanks

Ebay Selling page shows dollars $ not pounds sterling ie £

I am trying to list an item and the form on the web page for sell price etc is in $. I am in the uk and am trying to sell in pounds! Is this an error on the uk website?

Return and refund

I bought a hoodie and the seller sent me the wrong one they were happy to do a refund so I sent the hoodie back but never received a receipt or confirmation that I had returned it from the courier. It also says on the refund status that I haven’t sen...

Payment on hold etc

Guys I’m not sure what to when I go on payments page it says payments on hold and that I need to verify card.so I go to try verify the card but it says it can’t be verified.ive been using this card to cash out payments before like I had a payout out ...

Accidental refund - item delivered but unpaid and ebay cannot resolve

I had very good communication with a buyer on messaging. I only had one item and the buyer had paid £80 for two items at £40 each. I refunded the whole amount by accident, sent the one item at £40. I contacted ebay who said they couldn't do anything ...

Wheel locking device

Hi cannot find my order placed on 29thAugust number 18-13500-28593 I received item but was notwhat I ordered

Ebay product issue email

Got an email from Ebay with concerns about a mobility scooter charger that I bought over a year ago.. Apparently there's a potential safety risk with it.. Told me to stop using and to contact the seller... Sent message to the seller but they don't se...

User not found

I just clicked on my user name to check for recent feedback in my eBay and I keep getting “sorry user not found “ everything else such as watchlist and purchases still come up as normal

Ebay Authentication

A preowned bracelet failed ebay authentication process.They are saying my description is wrong.I sold it as in good condition with visible flaws.They think in their opinion it's in Fair condition.Is there anyway I can challenge their findings?TIA

simple delivery

Changed to a Business account and can't opt out of simple delivery, what do I need to do?

forcing bids up

if only 2 people are bidding. my max proxy was x . other bidder went to x but for some reason my bidding continued way after they stopped bidding with no other bidders entering the auction. no other person was bidding but I had another 4 x bids submi...

User not found

When I click on my account profile it says user not found, does anyone know why this may be?

Setting Paypal as payment option when making an offer

Hi....I see an item for £300 Buy It Now/Make offer.If I hit B.I.N. I get the option to use Paypal funds/Bank acct....or Paypal Credit with options.The options typically `Pay in Three` or `Pay balance within 4 months, interest free`If I make an offer ...

Item marked as DELIVERED before tracking details given

Has anyone had issues with a seller giving a QTRACK number after an item was allegedly delivered? My item has been marked as delivered even though it was NOT delivered to me. The QTT tracking details entered, were put on the system on Sept 3 2025, bu...

Removing SOME items from Watch List

Hi I have many Watch List items. I am frequently getting an email for a Watch List with the SAME items. Is it possible to KEEP the Watch List, but amend it so I don't see a particular item? or maybe would blocking the seller work? Thanks!

Simple Delivery - Unused Labels Refund

Hi,I'm not getting Simple Delivery Unused Label refunds back, dated as 28th of August.I've filled out 3 times the form, to claim the refund.Contacted CS recently, been transferred 2 times, when i got connected to a Rep, who were saying, i need to tel...

Fake item

I bought two items, for which it turned out are fake. Given they looked very compelling, I didn't have doubts. However, totally unexpected I did a check, as I wasn't familiar how to check if the item is genuine or not, and I found out two are fake. I...

Account suspended

My account is restricted suspended and I've had no notification as to why so I have no messages to reply to to lift suspension or take action.I just going round in circles looking for errors. Help please Steve

My ebay

I recently bought an item on eBay on an offer price,£60.00 the retailer charged my PayPal account £72.00,I have asked why they charged an extra £12.00,they said,this is the VAT on the item,if I had been told the total price would be £72.00 I would no...

Buyer returns item stating my listing description is inaccurate which is not true

Can anyone advise on this situation? The buyer has requested a return stating the description was not accurate and the item of clothing was a different colour. This is totally untrue. My description was very accurate and the photo supplied by the buy...

ebay AI removing my fire safety listings under breach of policy and recalled

so for the past few weeks i am battling a AI system that doesn't know what it's doing it is removing our listings without actually researching them a basically sticking them under breach of policy and they have been recalled -when they have not and d...

Clicking on Buyer says "User Not Found" yet they have paid for item?

I just sold a pair of jeans this morning. When I click on the buyers name, it comes up as "User not found", as if they have deleted their account? Yet they have "paid" for the jeans - I am a bit wary of posting them, as this has scam written all over...

Removing negative feedback

How do I remove negative feedback that I in correctly posted? Suggestions please

account problem

Hello eBay Support,I am facing an issue with my buyer account. My account is working fine, and I can log in without any problem. However, when I open my profile link, it shows the message: "Sorry, this user was not found."I have not received any emai...

ORDERS PAGE NOT LOADING

HI GUYS i have a issue where the orders page will not load in it is just blank it the same on my pc and phone i have deleted cookies etc and removed app and reinstalled but still the same any ideas Thanks in advance scott

Orders page not loading

Until they get it fixed you can go to the accounts section, click on payments, click on total funds and click on transaction activity and you will be able to find your order, click on order number and you should be able to access it from there.

Is anyone else having trouble loading their list of orders in the selling hub? Both web/app

Have been unable to load or see my orders in the selling hub today, both on the app and on the site

Sorry, this user was not found.

As I can't appear to reply to the posts already on this subject, I'm having to create my own. There is a massive issue at the moment on the app and the website. I had it yesterday and thought it was a one off with a user, now its happening today as w...

Rang e bay wanted my post code not recognised can’t get through

Difficult contacting

Seller no longer has my address to send item

Good evening all An item I purchased broke and the seller has agreed to my request to send a replacement. However, my address has now been removed (as the return by date has passed)and the seller can't access it. I can not message them the address on...

Item not delivered.

Item is rento kill moth papers. Not delivered my Royal Mail. Attempts to contact seller send me to eBay. EBay shows the item as despatched to Royal Mail. When ordered I was a guest and part of this process encouraged me to become a member so I did. E...

Simple Delivery Royal Mail not the right size!

I advertised an item as 70cms x 50cms and Simple Delivery. The item has sold, buyer has paid but for Royal Mail which does not accept items of this size.I contacted Ebay two days ago. The agent said it was Ebay at fault, it would be corrected and tha...

Selling makeup

I’m trying to list some foundation that is brand new unopened but eBay has removed it under the counterfeit laws I don’t understand why

Help using voucher on offer accepted

Hello there. I made an offer on an item and my offer was accepted. Unfortunately payment was automatically taken before I was able to use the voucher that I was counting on to make the purchase. What can I do now? Many thanks.

How do i speak to a real person from ebay ???

I spoke 2 some 1 yesterday and was told i would get my money back and no charges but im still bein charged dont understand whats goin on and im NOT HAPPY

Returned a faulty fitness watch 3 weeks ago, seller claims not to have got it so won’t refund.

Went through the trouble of getting this envelope weighed at the post office to make sure the correct postage was paid. The seller says they can’t refund me till they get it. Does it take over 3 weeks to mail an envelope to an address in the same cit...

Am I the only one having issues with the sold items/orders page?

Am I the only one having issues with the sold items/orders page? When I click on the orders link from any device it is a black page and and not showing any of my sold items. On my phone it says internal error. It looks like a bug but no bugs have yet...

Resolved! Why can we not pass on info re phone numbers after a payment has been made?

Sold my muck truck and wanting to give my phone number to buyer in order get a time for pick up and he has tried to send his phone in order to let me know when he is setting out and ebay will not allow it. Why, when I have already moved his payment i...

Late Dispatch mark down, why ?

Been marked down for a late dispatch on an item that was shipped on the same day as purchase. The delivery took longer than expected to reach its destination, even though a premium tracked and signed service was used. There was no tracking updates at...

Refund

To all who buy on ebay there are no regulators involved so refund support is none existant they cant even leave a number to speek to a person criminal behaviour spent 135 pounds on wrong colour bumper and seller violated terms they removed the add bu...

purchased one Xbox 360 game charged for six received only one

I purchased one Xbox 360 game at £4.35 after a few minutes noticed that they had charged me £26.10 for six games, requested a cancellation which they agreed to but 24 hours later cancellation request was denied they said item had been posted, what I ...

Packlink over chaging for parcel

Hello hope someone can help. 3 weeks ago send a parcel through packlink with Evriget a email saying my parcel was over the maxium the courie will take, the email stated the Royal Mail size. I messaged them back saying it never went with the royal Mai...

Buyer not found and address incomplete

Morning all. So my problem is that I sold an item yesterday and am trying to do the postage label this morning. However when I click 'get prepaid label' it only shows the postcode and town in the delivery details. I don't want to go further and click...

Reactive my account

Hi there can someone please help my account needs go be reactivated and just called eBay but they will not remove and they said they will suspend this eBay account and I haven’t done anything

No reply back from seller. Only 1/3 items received.

Hi. I’ve ordered 3/3 of a given item. I’ve received 1/3 of the item. 2/3 still outstanding. Seller not responding to my 2 messages. Help/advice please? Thanks.

Refund not received

EVRi failed to deliver a large suitcase. It was either stolen or ‘lost’. That was 8 days ago, 6 business days, but still no refund had been received. eBay stated that a refund will be made. There is no way to speak to a human so what is needed to con...

wrongly quoted postal charge

i have sold an item however wrongly entered postage as £800 instead of £8,00 and can not change with invoice

Invoice

I require a invoice from a business seller, but they do not respond

Non Paying Buyer twice

Two weeks ago i had a non paying buyer who asked for extra time. i said i would wait. & days later the same buyer bought another expensive watch. he has not paid for either of them. I know i can cancel the orders but that still leaves the buyer able ...

Issues with the sold items/orders page

I am having issues with the sold items/orders page too, just a blank page!

EBay ‘s 50 coupon on selling an item

Hi all I received an email from eBay saying I would receive another email after selling an item for over £10. As yet I haven’t received said email and I can’t find any information other than the first email from EBay. Can anyone help, please

Delivery updates, endless bloody updates.

How do I turn of the endless stream of emails which go something like -Item ready to postItem postedItem at mail centreItem in van at mail centreItem at sub mail centreItem out for mailItem on way todayItem deliveredTell us how you liked your deliver...

Buyer wants to return a brand new phone as he doesnt understand how to properly use it

A buyer has reached out to me as he brought a brand new, unopened, security sealed phone as he no longer wants it. He states he wanted a dual sim, to which the phone is a dual sim. It takes a nano sim and has an esim to which he has to contact his pr...

Postage Rates for low value small items

I am about to list some postcards that are worth between £1 and maybe £10 and I have been experimenting this evening with a card starting a Buy it Now £2.00. The postage keeps putting a large letter at £2.70 postage, but I can send for as little as 8...

My account is restricted. I am trying to return an item. Messages are not going through

I accidently added my phone number as it is automatically on the bottom of my emails. I am trying to return an item to the seller for a refund but my messages don't seem to be going through now. How do I rectify. ? I've been trying for ages now but c...

Cancel declined

Hi I am very frustrated at this seller I bought a calculator from which 2 mins later of buying I realised I ordered to the wrong address as I am moving house in 2 weeks I explained to the seller I will not be able to receive it when delivered please ...

Delivery address not accepted

Hello eBay users. I wanted to buy an item .In the listing the seller accept shipping internationally. So when I click buy now or check out.i get an error from eBay that the seller dosent ship to my address. I ask the seller ,that said she does ship. ...

UK Seller - Buyer from Australia can't buy my item even though Global Shipping is selected

I am a UK-based seller and have a buyer from Australia interested in one of my items. I have ensured the global shipping programme is selected in my listing, that Australia isn't an excluded location and I have explicitly selected the option that I s...

I have received a product but havnet recieved a refund, now

The case is closed. I have proof of posting but buyer has replied. How can I get my refundThanks in advance

Cancelling purchases

What's the point of an eBay auction site, selling items and then a buyer is simply allowed to cancel the purchase? Reason, item being too far to collect when it clearly states in the description collection only!!

Slow Time ?

I have been a member on ebay for abouttwo decades and I have never had such a slow selling time. I think my prices are no worse then others have 100% etc but this year its been so slow. Has anyone else had the same? Is it because of the Buyers premiu...

Resolved! Non return of faulty item after refund given

sold a camera to an ebay buyer and whe it arrived at the buyer he informed me of a fault, I immediately refunded in full and expected the camera back , but it has not appeared, I have messaged the buyer six or seven times, buit he refuses to respond....

How to check if a listing has GSP for overseas postage

Wanted to check if a listing has GSP on the listing but I don’t know where to look for it once the listing is live

Buyer wants to return new headphones in used condition as they dont fit

Hi a buyer wants to return some new sealed headphones as they 'dont fit', i do offer returns but not sure how to proceed with this as theyre not faulty and will be returned opened and used. Any advice appreciated

Resolved! New account - How do I remove a hold on listing items???

Absolutely baffled. I am a new account and it is not allowing me to list items. Once I've completed the listing and click to list it, I get a red box informing me that because its a new account there's a hold on my account and I need to contact ebay ...

Combining postage using GSP

I have a buyer in Jersey (I'm in UK) who has bid and won 9 items. I have GSP selected and Jersey is shown, however eBay won't let him combine the items (books) and says I don't ship to Jersey! Is there anyway as the seller I can amend this my end?

Attention buyer Unfortunately, this item isn’t available for purchase in your location.

https://www.ebay.co.uk/itm/286807935604 Attention buyer Unfortunately, this item isn’t available for purchase in your location.{e280516-1260494x}I cant make purchasemy location in UKhttps://www.ebay.co.uk/usr/volo_4477

Cancelled

I want to cancel my items which is I ordered before 30m The one items already family member bought for me , other one is ordered two wises both items I don’t need it any longer please Price: £13.19 price. £11.84 Item ID: 116731584996 item ID 23608241...

Told to contact eBay

I had a phone call today asking for my details, but I didn’t know what it is for and they told me to contact eBay

can register multiple accounts for seeling on my personal details

hello,can i as an individual, register selling accounts more then one?like can i have multiple business selling account on my personal details as an individual?please guide

Received letter instead of Item

A seller has, instead of sending my item sent me a letter, with tracking information uploaded to eBay, stating that I should ignore all eBay tracking and delivery date and that it is being processed with their delivery partner Amazon is this even all...

HMRC making tax digital siftware

Hi fellow sellers,I will need to use a software for the tax year 25/26 as will be over the treshold.I have a quite simple tax return NO VAT which works like thisEbay monthly turnover minus ebay fees = PayoutFrom Payout I deduct stock purchase, postag...

Available quantity

Is there any way of finding out what is changing my available quantity on my listings. I use Zoho inventory and it's showing the correct stock but eBay isn't on certain items. I've pushed the stock levels and it is correct on eBay for a while but the...

Buyer opened false ‘Not Working’ case to avoid return postage, advice needed

eBay is an absolute joke when it comes to protecting sellers. I had a buyer open a completely false “item not working” case just to dodge return postage fees. Then they went further, they called me a scammer and even tried blackmailing me. On top of ...

Getting postage refunded as a seller for cancelled sale

Hi. I sold a pair of boots and realised, as I came to post them, that there was some rubbing marks on the tongue I hadn’t noticed previously. I got in touch with the buyer and I agreed to refund. Doing this on line I realised it would only allow me t...

Uploaded images appear fully black

I'm unable to add photos to my listing from my computer.Any photos I add appear as fully blank or black. I have tried changing the image format, checked the Ebay system status board and clearing my cache.I am using Firefox.

Resolved! badly described goods

Hi,seller will not send me a return postage label for incorrect goods which was far short of stated length of cable advertised and time is running out for the return by date...

Buyer has bought an expired listed item and wants to know where it is...

Some months ago I listed an item which then expired. Last week I got an email informing me it had sold and buyer had paid for it plus postage. Both the link for the label and the item generate error messages when I click on them and there is no recor...

Problem sending buyer an invoice

I sell First Day Covers, on an occasional basis, not sold any for a few weeks, this week four have sold to the same buyer, he has requested a combined invoice. When I try to send it I get a message pop up that says I cannot send an invoice on items t...

Classified Ad

I am a business seller and am listing an item in 'Business, Office & Industrial > Retail & Shop Fitting > Vending Machines & Dispensers > Change Machines' but there is no option for classified ad in the format menu. Is this option still available for...

Seller wont reply to emails

Received goods, which don't match description. Contacted seller, but they won't respond?

I need the correct staple gun

Hi everyone can someone please help i need to buy a staple gun that the staples close when stapled into cardboard i cannot find any on eBay they all seem to be u shaped staples that stay open and are only really good for stapling into wood can someon...

Bought items fell past ebays 30day policy

Basically I bought a ebike conversion kit for my son took me over a year to save for it anyway it arrived Quickly but I was hospitalised so I couldn't put it together until about 6/7 weeks after delivery anyway I put it all together costing me around...

Return request because a coat did not fit.

I sold a coat I’d had for a few years the other day and the buyer messaged beforehand asking if I would accept a return if it didn't fit. I told him that I was a private seller and could not accept returns for fit and that was stated on the listing. ...

Kardiamobile heart monitor.

This will not give correct reading if you have existing heart problems or Parkinson's. They say 30 day money back guarantee but won't honour this. In sales advertising they don't mention having any existing health issues.

Delivery

I delivered an item myself to the buyer. How do I show it’s been delivered?

I cancelled the order after I placed it by mistake, I've got charged and still not got a refund

I placed this order"NikeProTherma-FitHyperwarm" by mistake in March and then I cancelled soon after and I got charged £55.66 but still not got a refund. I contacted the seller but they failed to resolve the issue. I need help

Received an item ordered by previous tenant

Hi, I have been delivered an item for a previous tenant at my property and is from EBAY. How do I find the seller to let him know or do I just return parcel? Would I have to pay to return it?

EBay listings getting 0 views and have got promotion ON

i recently uploaded 2 listing and I’m getting 0 views and it’s been around 24 hours. To me it seems like eBay isn’t putting my listing on the feed and im wondering what to do

Can’t contact seller

I’m trying to contact a seller to arrange collection but the messages won’t send? Get a message saying something went wrong please try again later. I have been trying since Sunday! Any ideas please?

Remove VAT from my listings.

Hi All.I have an ebay shop which is no longer VAT registered, I did remove VAT from the listings a while ago, but did notice that a few of the listings I have put on recently have the VAT rate of 20% on them.Unfortunately I cannot remember what I did...

Item turned up after refunded by eBay

I purchased an item,after a long wait I got refunded by eBay,then a few weeks later the item actually turned up.Am I to understand I can just keep item?

I want to buy an item to the UK, but it says it can't ship to Ireland, but my address is set to UK

I want to buy an item, and my address on my info is set to the UK, but when I try and buy the item it says this item can't ship to Ireland. I'm not in Ireland. My nationality is set to Irish, but my address the UK. How do I fix this?

Contacting a Potential Buyer After My Counter Offer to Them Has Expired

How does one contact a potential buyer to accept their original offer after my counter offer has expired?

packaging & transport costs

Before Ebay recently changed, I was able to add onto the postage, a small extra to cover packaging & transport costs... sometimes I would have to travel 6-10 miles round trips to post. Now this is all at my cost? Thats really unfair but is there a wa...

Stopped promotiom but still charged

Weeks ago I have stopped my listing promotion but I an still charged for it. I even deleted the listing and nothing works. Ebay still charging me....hepl

Sending via different Courier than on original posting

The seller requested an alternative address after buying the item .. and a different service .. eBay wouldn't let me alter the service or address.. the only way was to cancel and for the buyer to reorder .. he wasn't prepared to do that .. so I ended...

Listing variable items

Please help - it’s driving me mad! I’m a private selling, not a business. I have vintage coins to sell in different years, I wanted to create one listing with a drop down for buyers to select the correct years I can’t see how to do this!? I can’t fin...

Fees

Does anyone know why I keep getting charged 72p a month when I'm not using ebay...haven't sold anything since March.

Private seller turned back by the post office

Good day, please I need guidance. 9am this morning I visited the post office with my sold parcel but it was rejected there. They said the parcel is too big for my choice of service. It's just a TV Bracket. How do I go about this please? Thank you.

I need to speak to eBay

How do I speak to someone at ebay

Being charged for a postage service not used

I recently bought an item and paid £5.50 for postage and it was signed for. But the seller has then choose to go to get another postage and not get signature for £4.05… the item thrown in a large envelop so packaging was minimal… where do we stand as...

I’m a private seller

I’m a private seller I thought eBay was free to sell on I’ve been charged £87 in sellers fees can’t get hold of anyone to talk to I thought you could get a call back from eBay but can’t find any point of contact

Postage

Help! I have just listed an item for £10 + p&p to be paid by the buyer. On my payout section it seems I have been charged for the postage? Confused! Sorry I haven’t used eBay for years!

Seller being rude and bully.

Ordered an item to find it didn't come with all parts I required. Contacted seller and they stated that this was the case. I then asked twice if they could help with the extra parts needed and they ignored me. When I stated I would contact eBay and a...

Returned item after refund

I sold the item and the delivery company said it was delivered to the address, the customer said it wasn't delivered so he got refund from eBay, case closed, but I have received the items back from the delivery company after a couple of weeks what do...

Recommend improvement to eBay : Postage

Hello, Has anyone found a way to recommend improvements to eBay? I sell quite a bit of items that are similar to each other, and every time I get the postage QR codes, I find, to remember which item it applies to I have to go back out of listing, the...

Resolved! evri labels not accepted

It seems I am now unable to sell any more in ebay. Ebay insists I use Evri labels, but my post office cannot accept these as Evri labelled packages are only accepted in large town post offices. I have a spinal fracture and am unable to get into a tow...

HOW DO I TURN OFF DELIVERY NOTIFICATIONS FOR MY CUSTOMER'S PACKAGES?

Hello everyone, I was not able to get hold of an agent. Their phone system would not let me through this time. Also, the online help was not helpful. I am an ebayer seller and I would like to know if it is possible to turn off notifications completel...

Worried about new tax guidelines

In january 25 i got an email of ebay telling me to submit my NI number as i’ve sold over 30 items in the callander year. I have now got total earnings of £1600 and over 80 sales. I sell golfballs my dad, and his friends don’t use anymore. I haven’t p...

Can't Promote Listings – No Option Available

I need help with promoting my listings on eBay. When I click on "Promote Listings," it only shows me a message about eligibility. It has been 2-3 months, and I still don’t see the option to promote my items. I’m paying for a monthly subscription (#25...

i get a message that says i cant bid on this item using the app

I get a message saying I can't purchase or bid on this item using the app add to watch list but its already in my watch list of i use the Internet version it asks me to sign in then just does the same thing im missing out on good deals due to not bei...

Resolved! Listing Limit

Dear eBay Team,I have reached all of my selling limits on eBayI have my own stock of 50000 items I have my Physical Shop and I am willing to list all of my stock and want to sell through ebay eBay is the Best Community for sellers and Buyers

Postage cost taken from sale amount..but PayPal has charged my bank account same?

Any advice why PayPal has taken the postage cost from my bank ? Previously charged and deducted from my sale cost Thanks

Apple iPad Pro M4 fraud

I’ve noticed, over the last three weeks a significant number of listings for high end iPad Pros. They are listed at half the price of similar items. They come from various sellers with little to no selling feedback, sometimes they are listed in multi...

How to find an ebay user

I am trying to find an ebay user I have their name but I can't find where to look for thrm

Fake item

Have been sold a counterfeit copy of a makita tool, it's been confirmed by makita as a copy but yet ebay are of no help and can't seem to find an issue. It seems ebay are openly letting people sell fake rubbish on there site, this surely cant be righ...

how can i find a support phone number where i can talk to a human being?

There is an error on my account that is making me feel very exposed to a rip-off.I want it corrected, and it's something I can't do myself.

Charged and not sold the item

Has anyone got customer service contact details please?

sending invoices abroad

I am trying to send an invoice to a buyer in Germany but this message popped up 'Invoices cannot be sent for items where eBay manages all or part of the postage. These items are excluded from this invoice.' What does this mean please

Postage to Germany

Hi, I’ve just had a message from someone in Germany asking about postage, I am part of the Global shipping so how can I let them know the cost of an item to Germany

Still cant genarate postal labels one parcel is already late

Ive been trying for 3 days to generate labels and still not working ive rang ebay they said was sorting it but still not working today I have a parcel was ment to go out today latest is there anyone that can help

What does it mean by "Your buyer has reached out about their order" ?

What does it mean by "Your buyer has reached out about their order" when my buyer hasn't even contacted me about their order they purchased from me? On the ebay app in the messaging section between buyer and seller at the bottom of the last message i...

Using a different courier

Hi I’ve had to send an item by a different courier and the customer has received the item and is pleased with it.How do I notify eBay?

Cancel a offer

I send an offer by mistake how can I cancel it and will they take money from my account if it get accepted

Froud

I just found on my bank statement transaction from eBay but is not made by me or even I can't See on my eBay account. Please tell me what to do. And the automatic help is not giving me any advice or contact.

Postage

I asked the seller to send me the goods and I tried to send him my home address but ebay doesn't let me do it. How can seller send me the goods without my address?

eBay has changed it's selling format

I was really happy with how simple it is to sell on eBay. But now today I've found it impossible! After hours of switching back n forth from app to desktop trying to find a reason why it's only allowing collection only on my new listings, im now havi...

not as described return

i have asked the seller 4 times for a return label and they still have not sent one i have sent ebays lots of messages on reply in messages they sent me telling them and they have not replied either there is nowhere on ebay for seller not replied so ...

prepaid delivery labels

hi can anyone help please, ive sold 2 items on ebay and when i try to generate the prepaid postage label i get the message, post from postcode is not valid. ive checked my postcode and it is correct, this has happened before and i ended up paying for...

How do I contact a person at eBay?

I have requested my payout from eBay but eBay sent it to an old account that I deleted and I can’t find a way to get it back? Can anyone help?

How to contact a seller for a refund

An item arrived damaged - glass bottle of vitamin drops completely smashed. I purchased as a guest but I do have an account. All the return/refund steps keep taking me to a ‘register with eBay’ page asking to set up an username/password with nowhere ...

Postage costs

Why aren’t I being offered domestic postage for a tiny item that is going to cost less than the £2.70 they want to charge me for simple delivery? It’s an action man belt!!

Shipping from oversea

HiI registered my EBay from Dubai and now I moved to UK but whenever I try to sale any item it fails and tells me that “It appears you’re listing a forward-deployed item in a country different from your registered address”

eBay Commerce Uk Ltd

Do they exist? bought car wax but got no confirmation from them.

How do you do a refund on an unused postage label

Twice I have posted items my self, paid /tracking and have tried and failed to receive a refund. First time e-bay refunded the buyer; half . This time I contacted an assistant and there is no refund facility that I can find. Not within 14 days becaus...

Help. EBay has changed my dispatch time to 2 days

I have sold handmade items for several years on eBay. The dispatch time has always been 2 weeks, as the items take several days to make.in the last few days, eBay has changed the dispatch time to 2 days. I can’t find any way to increase it to more th...

Return for a refund

I recently brought an electric bike for my son and the chassis of the bike has snapped completely off. It caused my son to nearly break his nose. I have requested a refund with the return of the bike and they have completely blanked me and not answer...

postage not needed

The buyer paid the postage but the item was then collected and the postage was not needed.How can he claim the postage back ?

£10 off buying if you download app didn’t happen

How do I get £10 off when I download app a qr code popped up on website if you download app £10 off this didn’t happen.

withdrawing funds.

It may be me, but I can't seem to withdraw funds for an item I have sold - I am not a frequent EBAY user, so I need to follow the guidance on many processes. I have available funds, but the "withdraw" option is not there (never mind being greyed out)...

Item never arraived

I bought to motorbike parts in May from Japan from someone I have bought from lots of times. I just noticed the items never arrived as Ive been away. The seller is not answering and ebay doesnt let me chase things over 3 months. the automated assista...

Customer

I’m trying to speak with a person how do I as I’m getting nothing from botts

Resolved! Sold a camera and buyer immediately asked to change delivery address (should I be worried?)

Just sold a camera for £500. The buyer has only 1 feedback rating. He immediately messaged me saying he used the wrong postal address and asked to change it to another one in the same city. We're both in the UK. Am I being overly cautious or could th...

Scam

My parents have just been scammed out of 10k due to a fraudulent seller who is STILL advertising the same item on eBay

blue circle when loading

When browsing on ebay I get a continuous blue dotted circle which takes ages to loadHow can I stop this as this does not happen on my mobile, only on my computer. Browsing is a nightmare as each time I try to use my mouse to move to another section, ...

Accepting an offer

I accepted an offer for an item I have for sale and then nothing happened. No 'congratulations you've made the sale', no messages to say that the offer had been retracted by the buyer. My item is still listed for sale and the offer is still showing i...

Voucher not used but now inaccessible

Ebay awarded me a £15 voucher for a £50+ purchase. I put in three Best Offers for an item over £100, and quoted the voucher ref in the payment information. All my offers were declined and so I went back to buy the item at its full price, and there is...

ebay simple delivery

I received a card from royal mail asking for a £5 surcharge, when I received the item it had an evri label on it but ebay simple delivery had sent it via royal mail, how can I get my £5 refunded

Item received but incomplete

I ordered, incidentally as a eBay guest, a Neilsen alloy wheel refurbishment & restoration repair kit. Delivery was prompt (package received 15/8/2025). But the kit sent to me was incomplete and evidently already partly used! Returning it presumably ...

Approved a Refund but no refund?

I recently sent back to items separately bought to the same seller, everything was fine and both refunds got approved, on the same day and basically a few minutes apart however i only received on refund for one of the items and nothing from the other...

Item was cancelled by seller supposed to be delivery problems.

Item was cancelled by seller but as I paid for part of it with £50 coupon how do I get this back

Resolved! Returns

I have returned an item that was faulty, Ive got a tracking number as I sent it via Royal Mail 24hr, signed for. My question is, how do I alter the eBay page saying that I still need to post it?

Simple delivery - unable to deselect royalmail

I have a large item which I’m selling and chose to only use Evri postage; they are the only company to accept large parcels via the new “simple delivery” service. I’ve had to cancel an order twice as the eBay system is producing a Royal Mail label de...

RETURN OF FAULTY PART

Hi. i am looking for information on how i contact ebay for help. I purchased a part for a car back in May 2025, the part has gone faulty and i have been in contact with the seller by email a few times about returning the fault part, The seller did re...

0% rating

I have put various items on eBay recently.I have not had any offers which I think is due to 0% rating despite having excellent feedback. How do I get a rating corrected?

Postage refund

I cancelled a postage label, how long does it take to get a refund?

Alternative options advertised on my shop page

As a business seller I pay a monthly subscription to advertise my wares.I object to eBay adding other sellers items on my pages. I counted over 100 listings selling other seller's items that someone else may be interested in!Just saying!!!

Ebay balance fees

Hi, I had £473 in my balance and over the weekend over £2 was taken from it with no prior warning or transaction showing on my account. Is Ebay charging us for holding money in OUR own ebay account?Has anyone else noticed this with their balance?

Report on purchase

I was delighted with my purchase which was a coin listed as 2star rarity. In fact it was wrongly listed and was one of 3star rarity. I have twice been asked to report on my purchase but don't know how to answer the questions as posed.

Simple Delivery

After using Ebay for 25 years they have decided to change all of my listings, without consulting me first, by changing my postage from what it has always been to Simple Delivery. I have spent all my weekend changing each of my listings back to normal...

Selling

Im selling something but its pick up only but we have arranged for royal mail to pick it up how do I complete the order if I haven't got a code

Contact an agent

I've been searching the help and contact, it keeps promising "talk to an agent", but it never materialises. You just get sent round and round in circles.

£50 coupon

Hello I had a promotion for a £50 coupon off a £125 item if I sold something for £10+ I clicked back to see the t&c and it has gone. Does this mean it’s live on my account or I’ve lost it? How’d I access it again? I only plan on selling if I get this...

New postage fees were are these new helpful postage fees?

They shoot themselves in the foot all the time, were are these new lower postage fees for items under £20, these? These last 2 years I have noticed on ebay certain items advertised wrong, especially tv,s, and now ebay are lying about the new fees, ju...

Bought an item and now been told by gov.uk the item is dangerous and should be recalled

as gov.uk emailed me after the 30 day refund window I can't get my money back . Any ideas ? I think next step will be trading standards

Getting my money

I was going to post an item i sold but hand delivered it instead , how do I now get my money that's pending ?

Postage costs

I am selling a number of 7’’ vinyl singles. These cost £1.55 postage, second class, large letter. However, eBay are charging me £2.72 which makes my transaction not worthwhile if I am paying the postage. How can I avoid paying £2.72 each time please?...

Buy It Now

I listed several items using Buy It Now with Best Offer. However, I left the Minimum Offer field blank deliberately. When looking later at my listings the Minimum Offer field had been populated and I have to keep revising each item to take this out a...

Help on fake item

Good morning, please i purchased a laptop computer few days ago. The seller descriptions says its 16gb ram and 512gb rom. When i received the laptop, i realised the laptop is 8gb ram, the mouse not working, bluetooth not working and the wifi is also ...

Evri and automated chat bots

Yet another case of having to use Evri. The item hasnt arrived as the driver doesnt seem to want to deliver after its flagged ''out for delivery'. Cannot get past the chat bots that dont think theer is a problem. If you dont use the Ebay system you d...

Paying for an item

Just purchased an item from England and I live in Northern Ireland. Seller willing to post but can’t find an option to do it his end and I can’t complete the purchase my end as it would let me pay any one else come across this?

Restriction

I cannot add a bank to my eBay account because it’s saying its restricted but its not being clear how to get unrestricted and when i try to update info it sends me to the same place over and over again can anyone help me please

keep loosing out money

Returns cost me double postage and that expected buy buyer so when selling items reduced to 1.20 because no-one thinks the buyer protection doesn't get to you, each return is costing me more than selling plus items not bought until bargain basement p...