Your February 2024 Seller Update
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Forum Posts
Royal Mail: updated delivery restrictions & packaging requirements for bladed items
Royal Mail has added delivery restrictions and packaging requirements to bladed items and sharp or pointed objects which will be in force from 7 May 2024. If you are posting bladed items such as cutlery knives that you have sold on eBay via Royal Mai...
Irate buyer claiming INR
Hi all,I've got a customer saying they haven't received their order despite RM scanning it as delivered.They're getting quite angry about it and normally I'd refund to keep the peace, but it's a larger than average order.I've instructed them to open ...
EBay Royal Mail tracking seriously wrong
Parcel sent Royal Mail. Apparently address was wrong and not delivered. . EBay tracking says posted back to me and I received it today.Actual Royal Mail tracking says delivered and signed for by recipient. The buyer contacted me to tell me that she h...
Posted late ?
I recently had a buyer open INR claim.2 days later tracking showed delivered.So I won the INR case and was paid.However I got a stroppy note from ebay saying item was posted late.This isnt true as I always post same day if before 5pm and next day if ...
Is it now possible to delete or add variations via flat file as it used to be possible via File Exch
Question:Is it now possible to delete or add variations via flat file as it used to be possible via File Exchange?I spoke to customer service and they told me that it is no longer possible to edit (add or remove) variations via flat file.As far as I ...
I think I am being scammed
Ebay sent me message saying an item was being returned to me. It said I had received the item and said I needed to refund the buyer. The problem is that the item I received yesterday was not the one I sent. Anyone had a similar experience, and how di...
Going back to a Private seller.
I effectively want to retire as I have numerous health problems. I had a featured shop for years and downgraded it to a Basic shop last year as I only had a limited stock left.In a few months, it won't be worth having the Basic shop either.I would li...
Estimated delivery dates wrong - 2nd class post showing as next day delivery
Has anybody else noticed that the estimated delivery times are wrong?
HMRC Ebay
Good Evening I'm VAT register occasionally selling some Lego on EBay.Do I need to on VAT return put all transaction separate or I can put in one column EBAY sale in total for January and the number? An have the monthly summary from EBay like a prof f...
Resolved! Guest Buyers
Just wanted you all to take care as eBay allows us to Block Buyers who are troublesome and yet those buyers simply purchase the item as a guest. If you notice more and more guest buyers are appearing on eBay.When guest buyers purchase, they then have...
Sign in faster with passkeys............................
Anyboby else got this on loggin. My desktop pc stores my passwords.
Resolved! Help, I have subscribed to a business account but my listing limit has not increased.
Hi community, I have recently subscribed to a business account but my listing limit has not increased. It is still the 200 items from my private account. Automated support says I cannot request an increase until next month, however I'm sitting on sto...
Postage Policies, Global Shipping Country Separation?
Apologies if this has been asked before, can't find a topic about it. I send items worldwide but have some zones selected as global shipping due to the reliance of the postal service within those countries.But on the postage policies you cannot separ...
Resolved! Click and collect
Just wondered if any other sellers had issues with click and collect recently?Today a buyer complained that his click and collect item was sent to his home address - and no-one was in. Tracking showed failed delivery, and they asked me why.I replied ...
Ended shop subscription on the 25th of last month but still got charged for this month
Could anyone please help explain why I've just been charged for another month's Shop subscription? I closed my shop and removed all listings on the 25th (or 26th) and had the same notice at the end of last month, that I still have below: "Your Basic ...
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