Your February 2024 Seller Update
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Forum Posts
Royal Mail: updated delivery restrictions & packaging requirements for bladed items
Royal Mail has added delivery restrictions and packaging requirements to bladed items and sharp or pointed objects which will be in force from 7 May 2024. If you are posting bladed items such as cutlery knives that you have sold on eBay via Royal Mai...
Resolved! VAT showing when listing
Hi, I have just registered as a business seller. When i have first gone to list an item in the pricing it states Price (including VAT) or the option to set a VAT percentage. I am a businees seller now but I am not registered to pay VAT (nowhere near ...
Business sellers contacting eBay Customer Service by email, are no longer to be treated with respect
I have tried really hard, as a busines seller, to contact eBay UK regarding issues (I call them complaints) during the past 6 months by email. It was once a positive action to take, but alas another change by eBay means that the emails now go unread ...
ZERO FEEDBACK
I've just had an offer from a zero feedback buyer who has made a fair offer on a high value item. Got me thinking. Of course we have the argument for - everyone has to start somewhere and its very feasible that a new buyer is coming to eBay searching...
Buyers on eBay are not leaving feedback for purchased items?
Hi Everyone,Earlier on I checked my sales and feedback and I cannot understand why buyers are not leaving feedback for my purchased items, I even have repeat buyers not leaving feedback as well, I have not had any buyers contacting me with any issues...
Delays due to adverse weather conditions
I have seen a spike in item not received cases against me and my late delivery defects have soared due to Due to extreme weather this was out of my control, heavy snowfall in Northern Ireland where I'm based and rest of UK followed by Storm Isha and ...
Resolved! Premium Service Eligibility & Same Day Shipping Cut-Off Time
Hi When I get top rated seller I would like to offer premium service for the FVF discount, but I have a question on how it works. Say I offer free Tracked 48 and same day shipping with a cut off time for same day at 2pm.Assume I meet the other reqs, ...
Return scam? International buyer states item defective The Item is exactly as pictured and described
I've sold a vintage designer piece of clothing. It was very well photographed. Buyer is manipulating the system and has said it's defective and wants a refund.She has sent photos showing what is shown in my images but closer up (my images were close ...
Have promoted listings become a waste of time and money ??
In the early stages I think promoted listings were generally a success for sellers however as more and more sellers started using them they seem to have become a little pointless and very expensive. Many of the items I sell are one off items however ...
Payment reported gross includes fees, why?
hi guys.Why does the ebay reporting always include "insertion fees" in the gross transaction? I always have to take it out and work that out seperately, or have I been doing this wrong since day 1? This is what i get from my generated reports: But su...
Royal Mail
On the news it has been reported that Royal Mail may drop letter delivery to three days a week. This is going to be a disaster if allowed, both for sellers and eBay. I will definitely be phasing out my card stock
Positive news
Some time ago now, Ebay decided to remove the past sales history to sellers.This made life more difficult then it needs to be .I`m glad to say it`s back .Just click on your listing and you should see the history and get a menu of options which make l...
Purchase order history
Yet another eBay nightmare to deal with today!Anyone else having problems with their Purchase Order History? Yesterday I was having problems with eBay pages loading extremely (as in 2 minutes per page) slowly so I deleted all my cookies as per the us...
Advice needed delivery attempted twice
Hello. A bit of advice here on how I stand buyer reported non delivery and when I checked the tracking I discovered that Royal Mail had attempted delivery twice but got no answer and it's a block of flats so presumably they couldn't get access to the...
New feedback policy - ebay is acting against the sellers even when buyer is openly lying.
Hi, Buyer openned INR case saying that the item didn't turned up, as "customer is always right" we offered option of shipping the order again, or full refund. Buyer opted for this first option, so we shipped the order again. On the very same day when...
Lost international signed - comp. refused?
I sent an item to Australia last year, large letter, international signed. It tracked to the 'leaving the country' stage then nothing more. Contacted RM, nothing they could do so I was advised to open a claim. Just heard that the claim has been refus...
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