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Forum Posts

Join us at eBay Open UK 2025!

We are excited to announce the return of eBay Open UK, our annual event crafted for experienced sellers looking to elevate their business. This year, we're gathering at the iconic NEC (National Exhibition Centre) in Birmingham for a day filled with n...

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Suspicious buyer - Should I cancel their order?

A while ago I sold an item which the buyer claimed it hadn't arrived. I replied in good time and sent the buyer several messages, which they were very slow to respond to. Their responses made me somewhat suspicious that this wasn't a genuine claim. A...

Concern for a buyer

I have got a buyer who has placed around 45 orders in the past week. Including free items I must have sent him 60-70 lots, I am losing count but am replying to messages in the morning and late at night.Just from an empathy level I’m concerned the buy...

Business seller fees and tax

Hi Everyone i started my business journey nearly five years ago with eBay’s help however i am starting to regret investing myself into an app that doesn’t care about my business or loyalty im starting to invest in myself through social media and pers...

Resolved! USA GSP Buyer asking for a free item

Hi everyone need some advice. i sold a necklace via gsp to a buyer in the USA - i sent it tracked delivery to the hub in Lichfield which they received and sent on to the USA hub. Apparently the USA hub lost it in transit and I got in touch with eBay ...

Resolved! Private accounts wirh ZERO feedback wanting refunds

Hi, recently since Ebay encouraged everyone to get a private account i have had endless trouble with Brand new ZERO feedback accounts buying items and immediately demanding a refund yet when offered to return the item they ignore the process and stat...

Resolved! Item shown as 'delivered', buyer opens INR claim. What are the possible outcomes?

Buyer has 7 ratings, but the account is made in 2020, so I thought nothing of it. I always send 2 messages before the item arrives: one to say thank you for the purchase and tell the buyer I'll ship it first thing in the morning, the second is usuall...