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Forum Posts

Resolved! USA GSP Buyer asking for a free item

Hi everyone need some advice. i sold a necklace via gsp to a buyer in the USA - i sent it tracked delivery to the hub in Lichfield which they received and sent on to the USA hub. Apparently the USA hub lost it in transit and I got in touch with eBay ...

Resolved! Private accounts wirh ZERO feedback wanting refunds

Hi, recently since Ebay encouraged everyone to get a private account i have had endless trouble with Brand new ZERO feedback accounts buying items and immediately demanding a refund yet when offered to return the item they ignore the process and stat...

Ebay Sales Completely Dead **November 2024** ‌

Hi We have been selling on ebay for over 10 years. Sales have been down since start of 2024 but its completely dead. Like we look at our stats from July to September and sales figures are less that what we are paying ebay for Promoted listings etc. A...

Resolved! Item shown as 'delivered', buyer opens INR claim. What are the possible outcomes?

Buyer has 7 ratings, but the account is made in 2020, so I thought nothing of it. I always send 2 messages before the item arrives: one to say thank you for the purchase and tell the buyer I'll ship it first thing in the morning, the second is usuall...

Fraudulent customer

Hi all, Just wanted to pick your brains for help. I sold a gold Bullion bar (bought direct from the refiner, been using them for over 10 years), it was posted via Royal Mail special delivery the next day. The buyer received it, opened the tamper proo...

Resolved! Buyer asking for refund claiming product is fake?

Hi all,Got a message yesterday through eBay from a sale 27 days ago:“Hello, these screws are of very low quality and have sheared in half in multiple locations on a build I’ve done. I’ve put a huge amount of work into my build and the fact that these...

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What's the protocol for an open buyer request when the item will arrive but miss resolution date?

For context, item was never scanned and presumed missing, but suddenly started tracking today. Buyer opened a case that "needs resolving by March 13th" but frustratingly, the item seems to now be arriving 13th-15th. I've kept the buyer informed throu...

Resolved! Refunded buyer but item now arrived

I refunded a buyer because the item was seemingly lost in transit to Germany. The order has now arrived and despite the buyer promising they would pay me again for the order if it arrived, they are refusing. What can I do? I have raised a case with e...