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Forum Posts

Join us at eBay Open UK 2025!

We are excited to announce the return of eBay Open UK, our annual event crafted for experienced sellers looking to elevate their business. This year, we're gathering at the iconic NEC (National Exhibition Centre) in Birmingham for a day filled with n...

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partial refund for false returns

so I've had a return where the buyer has selected "wrong item sent" but then gone on the admit they selected the wrong item from a multi listing. and another return where the buyer has selected "Doesn't work or is defective" yet on testing the return...

Suspicious buyer - Should I cancel their order?

A while ago I sold an item which the buyer claimed it hadn't arrived. I replied in good time and sent the buyer several messages, which they were very slow to respond to. Their responses made me somewhat suspicious that this wasn't a genuine claim. A...

Concern for a buyer

I have got a buyer who has placed around 45 orders in the past week. Including free items I must have sent him 60-70 lots, I am losing count but am replying to messages in the morning and late at night.Just from an empathy level I’m concerned the buy...

Business seller fees and tax

Hi Everyone i started my business journey nearly five years ago with eBay’s help however i am starting to regret investing myself into an app that doesn’t care about my business or loyalty im starting to invest in myself through social media and pers...

Resolved! USA GSP Buyer asking for a free item

Hi everyone need some advice. i sold a necklace via gsp to a buyer in the USA - i sent it tracked delivery to the hub in Lichfield which they received and sent on to the USA hub. Apparently the USA hub lost it in transit and I got in touch with eBay ...