Resolved! How can I make a complaint about Ebay customer services?
I am very dissatisfied with Ebay customer service advisors. I would like to make a complaint and would like to know how to do this?
Forum Posts
New feedback policy - ebay is acting against the sellers even when buyer is openly lying.
Hi, Buyer openned INR case saying that the item didn't turned up, as "customer is always right" we offered option of shipping the order again, or full refund. Buyer opted for this first option, so we shipped the order again. On the very same day when...
February Sales Dead 2025 - Ebay Sales Completely Dead
Any thoughts as why would suddenly ebay sales would do ZERO since start of February. We have been closely monitoring our sales and since start of January 2025 sales are down. But they have now completely died as soon as February started.
Is eBay a place TO SELL OR NOT any LONGER? Is it dead / dying?
Does anyone else feel the same? Is eBay no longer a platform for sellers? During my years of selling on eBay, I've noticed declining traffic. The traffic and sales were so much better previously Is it the algorithm that is messing up people's busines...
Can anyone help? Re INR case and customer support decision
Sent an item tracked post via Royal Mail signed for. Uploaded tracking and tracking status stayed at ‘accepted at post office’ but didn’t move from there. Customer said item wasn’t received and opened a case and has now asked customer support to step...
GSP UK to US Costs very expensive
We've been selling for many years and have used the Global Shipping Programme since it started for International Sales. Whilst the shipping costs are sometimes higher the protection we receive as a seller is worth it for us and we still make plenty o...
Why are my listings not getting the 'Buy 3, get 1 10% OFF' call to action in search results?
Why are my listings not getting the 'Buy 3, get 1 10% OFF' red call to action text under the delivery details in search results? My Listings: Other Listings: My Listing Full View Showing Discount:
Resolved! Is there a way to exclude Northern Ireland
Is there a way to exclude Northern Ireland as a destination I will ship to. I just can't be doing with all the extra paperwork.I use click and drop for my labels and the customs form you are now presented with has so many boxes that need codes in as ...
Could this be a new phishing scam?
This evening on my phone I received an eBay Notification that an item had sold. I only saw the first word of the listing title but there was only one item current or recent with that word. I signed in to check as I couldn't remember whether I had set...
No Sales in April/May 2025 - Ebay Bank Holiday weekend What happened?
We have over 200 ebay listings with Zero Sales all Bank Holiday Weekend. Ebay was once our best selling platform but since start of 2025 we are going downward with sales. Our sales were exceptional last year but even though we are advertising both pa...
Am I being thick?...Or have I been paying more than necessary on "Low Cost Item" fvf promotion?
As the title suggests, am I being thick (don't all rush to answer that question!) when it came to me signing up to the promotional "Low Cost Offer" for final valuation fees a few years back. From what I can vaguely remember, and my understanding at t...
Has something changed with uploading photos, or is it just me?
Just checking to see if this is a glitch or am I doing something wrong? I made a variation listing this morning with a holding photo. Now having taken the actual photos I cannot seem to amend the listing to add photos. Usually it says you can add Pho...
Sales Events tryingto set one up but no luck
I am trying yet again to set up a sales event but cannot as like before actually get my listings shown and no help from the assistand
Invitation to Participate in eBay Research
Received this email 3 times in 24 hours (all links removed) all .com references.Font looks iffy in the original. The $100 Visa gift card is the real warning alert for me. dave@ebayis this genuine? Not that I’m actually considering it (never done Zoom...
Large number of 'Item not received' messages.
Is anyone else experiencing more than average 'item not received' messages for their sold items?We have never had as many as we are receiving lately, but can't understand why.Any suggestions please?
