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Forum Posts

US tariffs reminder and Royal Mail shipping changes

We understand that ongoing changes regarding US tariffs may have brought uncertainty, especially for those of you who frequently sell into the US market. We’re committed to supporting you through these changes. What’s happening? The US de minimis exe...

User avatar by Community Team Community Team
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Global shipping program

Has the global shipping program ceased to function properly i understand according to some online information that shipping to the usa due to uncertainty regarding tariffs etc has been suspended but have now had a customer unable to checkout in the N...

User avatar by Contributor
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Simple Delivery

I've found two problems while using Simple Delivery: when you have combined postage, if you have a combination with two services, i.e., Simple & Advanced, you can't add a tracking number. OR cancel a simple postage. Seems odd you cant do a cancel OR ...

Simple delivery headache

For the first time this evening simple delivery has been forced upon me.i am a diligent and honest seller and normally add a small margin for packaging materials as a lot of my items require double boxing and some effort. I always use Royal Mail 48 t...

User avatar by Contributor
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Simple Delivery price increase.

Ebay appear to have announced that from the 1st of September the price of Simple Delivery postage labels for items sent by Royal Mail will be increasing quite dramatically. However the message i read also states that this will apply to sellers who op...

An in depth guide to dealing with EVRi

The Problem with EvriEvri’s customer service is deliberately hard to navigate. Here’s what you can expect:Their callback system rarely works. If you do get a call, it’ll be at an awkward time and you won’t be able to call them back.Any numbers you fi...

Complaints about Evri, please stop using them, they may be cheap but they don't deliver

There are highs and lows for many delivery companies. Sometimes, we, as a business find one is ok for a period and then we have to move to another. Staff seems to be the key, rather unsurprisingly but we keep our options open and on many days use mul...

Evri poor service and communication.

Evri seem to think that they can hide to avoid speaking to the customer. I am trying to chase a parcel, but I have had no reply to my concern . 2 days ago. My parcel has not moved to 48 hours. It is a bookcase , a little hard to mislay , even for the...

EVRI stole items then repackaged order - how to claim?

Hi All, A buyer recently received their order from me - however the parcel had been repackaged with many items now missing from the order. Reading other posts from the community I now presume these items have been stolen. Does anyone know I go about ...

User avatar by Contributor
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Shipping a large poster

I am in the middle of doing my listing and i am at the part where it is telling me what my parcel dimensions are, now my size is not listed but if i was to post via royal mail website it has a postal option up to 90cm length wise (mines is 80cm) Any ...

Item that I posted in postbox never got scanned by Royal Mail.

The buyer is claiming that I never sent the item and is starting to sound angry and threatening. Amongst other things, they are telling me they will call the sorting office for some reason. I've maintained polite and respectfull comms throughout. I'v...

User avatar by Engager
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