Your February 2024 Seller Update
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Forum Posts
Royal Mail: updated delivery restrictions & packaging requirements for bladed items
Royal Mail has added delivery restrictions and packaging requirements to bladed items and sharp or pointed objects which will be in force from 7 May 2024. If you are posting bladed items such as cutlery knives that you have sold on eBay via Royal Mai...
Not recieving Collect Plus code for pick up. Is there a glitch ?
Twice now i havent received the email to say my package is ready for pick up from my designated store. I only noticed when i checked the tracking number on Royal Mails website. On one package the eCP code wasnt printed on the delivery address and the...
Why do i have to pay Ebay postage with my funds?
I really liked the old Packlink system, so easy to use, great to get hold of someone if you needed to claim but now Ebay are moving away from Packlink and I've tried to use the Ebay postage system but it is only offering me an option to pay from my f...
GSP with no reference number??
I have just sold an item via GSP, the customer has paid straight away which is great BUT --- I have gone to purchase the postage label and there is no GSP reference number at all.. it just says "REF# Null".. The customer has definately paid for GSP a...
Royal Mail postage invoices
I usually buy Royal Mail postage for my sold items. I have to pay using PayPal. When I look at PayPal transaction, it looks like I pay back to EBAY UK.And now I am looking for invoices for those purchases. Where can I find them?Can I use PayPal repor...
Addres label format error
For years I have had the postage label set to 4x6 to print out on a dedicated label printer. Yesterday the first 2 of 4 labels appeared in pdf A4 format with the proof of postage section. I even cancelled the first one and tried again going over the ...
PayPal account for packlink
At some point I’ve obviously added a PayPal account to eBay but I no longer have access to it and don’t have access to the email address. I’ve created a new PayPal account but can’t seem to be able to find how to remove the old one from eBay or add t...
Adding additional postage method to live auction
I want to add 48 hr tacking to my auction which has bids on. I accidently used an old template that just used normal 2nd class post. But can't see how to add even though Ebay says I can
Unable to find Reference number For packlink
Hello, I am currently having an issue on my seller account.A customer bought an item off me last week and I paid for DPD postage via ebay.It appears to be lost as it's been about a week and the tracking says there is an unexpected issue.I went onto e...
Packling postage label fail
Hi everyone i used packlink to purchase a label for the parcel , everything went fine i purchase it i can see in my paypal money was taken, i can see label was generated but when i try to print it just come with an error and i cannot reprint , i tri...
paid evri to doorstep delivery but saying customer to collect from shop
I purchased label for doorstep delivery but Evri called my customer to collect from shop, now when my customer visit shop they saying that parcel is lost.
Resolved! post by date
I recently noticed that the eBay postage label on one of my recent orders had a date to post it by. The date is after the EDD and long after the seller's claimed 1 day dispatch. The item arrived a few days after the EDD but before the post by. What i...
Best postage to utilise
Dear fellow sellers, please i need your opinion I have been a seller now for couple months, hardly making profit after all fees deductions and my operation cost. i sell a product that cant go through the normal postbox so essentially, it can't be a l...
Can I tailor international postage fee after a sale?
I would like to list an item and I think it will have international appeal. However it seems you can only list one set rate for the chosen international delivery service. The actual cost of postage will vary, depending on where in the world the event...
Yodel: We came to collect your parcel but it wasn't available. Please rearrange your collection
Hello. I bought something on the ebay and here is the tracking information. The seller already sent the parcel photo along with the tracking number before handing over to yodel for collection. I can't seem to figure out what's going on here. I have a...
Postage labels even worse today
Why have the postage labels been messed around with. Was bad enough printing more than I needed, now it will only print A4 size labels today. I've tried all the settings and nothing changes it back to what it was. It costing me time and money. Anyone...
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