UK eBay Community

Evri Tracking Not Updating

Here we go again. 0 updates on ebay for my Evri tracking. It's been posted and due for delivery tomorrow as its updating on the Evri page.Why does this keep happening? Means it's still telling me to post by tomorrow...means it won't show as delivered...

Item not delivered

Seller says tracking is proof of delivery so could not care less. Item not delivered. Tracking says handed to resident but date shipped was after it!? No photo proof included. I was home all day and have CCTV to prove the point no courier turned up. ...

Resolved! One Word....

'Sausages'. Do carry on.:-)

Seller has had item stollen

I have had a message from a seller that the item he was selling has been stollen. He asked me to cancel the order to get a refund. I am unable to cancel. How do I get my money back?

Buyer return request

A buyer want to return an item saying it's damaged and these damages weren't in the photos, the photos in the listing show no damage because there was none, eBay have accepted his refund case, when the damage has clearly happened since receiving??? H...

Best offer

I made a offer on a item is it right you have to verify in you're bank app ?

Sold a car

Hello. I sold my car yesterday. They collected and paid cash. When I go into my ebay. This is what I get. I don't know how to complete the purchase as I have no other options.

Birthday banner

Hello I received the balloons today but I didn't receive birthday banner .and the seller posted both together I need for Monday because my son birthday party is on Monday.

Resolved! Royal Mail - Supplemental charge will apply for drop off

I bought a label via the RM site, didn't hear the doorbell, missed collection, so took the parcel to the post office. RM charged me a supplemental 20p for drop off as they had my card details and I was notified via the email address they hold for me....

Resolved! Gifs, pics and graphics

Now that we’re legitimate again, we could use a place for folk to post pics, graphics and animations that they’d like others to see. And this could be the very place. There’s only one rule. . . . . . don’t break any of the rules. Happy posting!

Resolved! Nectar Account not linking

Hi There, Sorry if posted twice, couldn't find how to delete from other board! I'm trying to link my Nectar account, I've received an email confirming they are linked and can see it linked on the Nectar website, however, when I click on the nectar op...

Late Defect Even Though Not My Fault Cant Poor eBay Customer Service

So guys here’s my situation, been selling on eBay for over 18 years and received a barrage of late delivery defects.Item sent within 6 hours of buyer paying up via Parcelforce 48 Packlink eBay receipt obtained from Post Office 20/3/2024 proof of post...

Tracking. I have had two items delivered by evri, however eBay has stated that my funds are on hold

I have had two parcels confirmed delivered by Evri but eBay has put my funds on hold as they have had no confirmation by Evri. It has been 24hrs since they have been confirmed delivered.Is this a common occurrence? And when could I expect to see my f...

Refunds

Hi, I've sold some chairs and the buyer wants to send a courier to collect which I'm not comfortable with. They can't collect in person. They have all ready paid but I'm happy to give them a refund. Does anyone know the best way to go about this. Wil...

Faulty gernerator

I bought a generator off a seller September 2023 and now the seller has stopped trading. I've tried to contact the seller but have had no reply. What warranty does it come with. ?I would of thought 12 months. I tried to contact eBay but they seem not...

Received 1/2 the order eBay decided against me

I bought and paid for a 16 price jeep door hinge set. Received only 8 pieces. Contacted seller. They said to give it a few more days. Nothing came. Contacted the seller again. They stated the other 8 piece hinges were shipped from a different warehou...

The can't BUY AGAIN bug

I have not tested this bug on desktop browser but on the eBay app.Please go to the Buy Again or purchase history, don't click the button click the image of the listing and the option to purchase and the listings details will be unavailable to you.you...

Wring shoe box

I bought a pair of shoes that were advertised as new with box. They were authenticated. But when they arrived the box doesn't match the shoes. Messaged the seller and they said they forgot to mention this but they gave me a good price so I shouldn't ...

Hi there. I purchased a heavy duty dog crate. My dog is too big for it. I’m trying to return it as r

I purchased a dog crate, my dog is too big for it. It says free return. They sent a Royal Mail QR code but they won't accept it because they only go up to 20kg and the package is 25kg. I'm not getting any response from the seller

No sales

What is going on at eBay? No sales, no offers no response to offers, last sale 15 hours ago and counting. I sell worldwide, all listings promoted, TRS, eBay premium service, fast and free, NO SALES. Everything's collapsed since mid march/early April....

Item not received

I order a item and request for a delivery on a pick up shop they delivered on a shop and give me a barcode but when i was go in shop they said try tomorrow again next time i was there still same i contact the seller and he said need 8-10 days so he(s...

Large packages

hi, anyone have any suggestions for sending large packages that don't cost a fortune. sending some bike wheels. Thanks

Buyer bought in error, has paid return postage, not opened a refund case. Do I refund postage?

A buyer bought a vacuum cleaner head, but after receiving it, she has realised it is not the exact one she needs because the connector is different. I didn't put anything in the listing about it fitting specific models. I just put it as "Various" bec...

Royal Mail postage invoices

I usually buy Royal Mail postage for my sold items. I have to pay using PayPal. When I look at PayPal transaction, it looks like I pay back to EBAY UK.And now I am looking for invoices for those purchases. Where can I find them?Can I use PayPal repor...

Parcel marked as missing and been refunded but been delivered

Hi all, Random one where I can't seem to find a definitive answer. Sold an item which was shipped promptly but then packlink/Evri lost it for some time. The buyer wasn't willing to wait, opened a case and had his money refunded and since then the par...

Addres label format error

For years I have had the postage label set to 4x6 to print out on a dedicated label printer. Yesterday the first 2 of 4 labels appeared in pdf A4 format with the proof of postage section. I even cancelled the first one and tried again going over the ...

I may have to send a cheque to refund a seller.

I recieved an item later for which I had recieved a refund. I have been tgrying for 15 minutes to find out how to repay but the EBAY system is not helpfull and seems a waste of time. The only option I can see is to send the seller a cheque.

Retracting a make an offer

Hi,Just made an offer but may buy the same item elsewhere rather than waiting a day for the seller to decide. How do I retract that offer? I don't want to buy two of the same items.

Not recieving Collect Plus code for pick up. Is there a glitch ?

Twice now i havent received the email to say my package is ready for pick up from my designated store. I only noticed when i checked the tracking number on Royal Mails website. On one package the eCP code wasnt printed on the delivery address and the...

RETURNS for fashion/clothing retailers (but other categories please chime in)

This post has been on my mind for a while. I'd love an open discussion. My returns rate is currently a shocking 13.8%. It has climbed steadily from 9-10% over the last 3 years. Prior to COVID I had been at under 10% for years. This coincides with a d...

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