Royal Mail has added delivery restrictions and packaging requirements to bladed items and sharp or pointed objects which will be in force from 7 May 2024. If you are posting bladed items such as cutlery knives that you have sold on eBay via Royal Mai...
I recently sold an item to a buyer who made an offer which I accepted. The item was in absolutely brand new condition in the original box and packaging, completely unused. The buyer received the item which had been very carefully packed and within a ...
I sold a silver Albert chain and sent it special delivery yesterday , the buyer got in touch today and said there was nothing in the package and wants his money back. I know it was in the package and looking on line the package is intact and you can ...
I bought an item from a user previously - i returned it because it was faulty. They received my returned item and ignored my messages asking to please issue the refund. They ignored the messages for 4 days then ebay issued the refund. I left the sell...
We recently had a payment dispute for an expensive item - The buyer claimed they didn't recognise the transaction. We disputed the claim but after several weeks the payment provider decided in favour of the buyer. We are part of eBay’s managed paymen...
Hi there, I sold a high value item to a buyer and they made a false claim that the item was damaged and returned the wrong item. Ebay are currently telling me they are investigating. what can I do about this?? Ive already reported the buyer and made ...
I've checked my seller metrics as I have lost my Top Rated badge and noticed that my late dispatch rate has gone to 6.89%. Upon downloading the full report, I have noticed that eBay gave me defects for the items were delivered late. All have been dis...
Can anyone tell me why my gold necklace that I sold on Ebay last week was not passed by Authentication because according to them the 375 mark on all the links was not a british mark and could be a some foreign Mark. 375 has been used in this country ...
Packlink delivered to a safe place via Yodel, customer claims not received. I have given customer screenshots showing status but wondered what else I need to do to ensure no chargeback?
Hello, I have came across this subject a few times today but feel I need to make my own post for my own conscience as I am not sure if I am handling the problem correctly as I have only been selling just short of two months. The buyer selected EVRI T...
Hi, I had 2 separate orders on the same day for a couple of my items.The orders were made from 2 separate 0 feedback accounts. The account holder name was the same on both.The orders were made to the same delivery address, but with 2 different names ...
Back in 2020 I sold some items to a buyer in the US. Upon receiving them they then requested a refund & return due to alleged small defects in the paint job, even though these were mostly visible in the photos or mentioned in the description. I fough...
I sold items recently buyer missed the delivery changed their mind the tracking clearly states a redelivery needs arranging by the buyer (As I cant tell buyer when they need to be home) and ebay refund the buyer by debiting my account the same day wi...
Hi. Is this a new scam by buyers. I have always combined postage and adjusted invoices but i have 3, over the last few months, claim that not all items were in the package? Ive had another today. Im treble checking and i know that both the items went...
These forums should be a valuable resource, but they are being neutered by a combination of poor input from posters, and poor administration from eBay. I think this is why their use has been decining so noticeably in the last few months. I have a few...
Hi,A buyer purchased a job lot of baby patterns from me and paid for standard 2nd Class RM postage. As the items were heavy I added recorded/signed for delivery to the item without charging for this extra postal service and did not add the recorded d...
