Your February 2024 Seller Update
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Forum Posts
Royal Mail: updated delivery restrictions & packaging requirements for bladed items
Royal Mail has added delivery restrictions and packaging requirements to bladed items and sharp or pointed objects which will be in force from 7 May 2024. If you are posting bladed items such as cutlery knives that you have sold on eBay via Royal Mai...
Sellers backing out over VAT charges/Sale refund
Been trying to sell a motorbike on ebay in the UK only to be told by the buyer they were going to be charged the 20% VAT on the sale so they backed out, why is ebay charging this on a private UK sale?, and can i get a sale refund because of this char...
Protection for sellers
I recently sold an item to a buyer who made an offer which I accepted. The item was in absolutely brand new condition in the original box and packaging, completely unused. The buyer received the item which had been very carefully packed and within a ...
So Many Bid-Retractions!
Has anyone else been having trouble with bidders retracting? I've been selling a few items (not on this account), mainly dolls, and several bidders have retracted without warning as 'Entered wrong amount' but then they don't rebid. I didn't change th...
Service Metrics Unfair eBay Should Change it
One thing I believe eBay should change is the returns service metric and how they calculate it. For instance, when a customer opens a return, eBay should consider only the cases where the items are actually returned. I have encountered situations whe...
Resolved! think I am being scammed
I sold a silver Albert chain and sent it special delivery yesterday , the buyer got in touch today and said there was nothing in the package and wants his money back. I know it was in the package and looking on line the package is intact and you can ...
Resolved! Evri lost parcel and buyer still waiting..
Delivery estimated 12th Oct. Raised Enquiry 19th Oct. Gave 'Chat' description of item and valuation but can't get any further with them. Enquiry died 25th Oct. Now 4th Nov. 'Chat' told me to claim but there's nowhere to find a claims form and 'Chat' ...
Ebay say mh items receuved rate was high slthough it was minute perfentage of sales.
I get message from ebay that the item received rate was high although they were only very small percentage of items sent.I get this message towards the end of the month regularly. Should I be concerned ?
ebay money back guarantee
Money back guarantee a waste of time even with a picture of my item being deliverd to the wrong address ebay went with the seller and no refund.
Why does my 90 Day total show funds that I have not received becauuse the buyer cancelled?
Why does my 90 Day total show funds that I have not received because the buyer cancelled? I sold an item and the buyer immediately requested a cancellation before payment was made, citing an accidental purchase. I granted the cancellation but the amo...
70% Off Fees
l haven't had an offer from ebay for 70% off selling fees since before Christmas,I was usually getting them every 2 weeks.Does anyone know what might be happening please,
80% off fees offer
I can see the offer but I haven't had it offered to me so can't use it, reluctant to list without getting 80% off, anyone else having the same issue?
When you list an item saying you'll pay the postage but the buyer decides to pay can you stop that?
I recently sold an item and although I said I'd pay for postage they paid for it. Is there anyway to over rule that?
Resolved! A user has bought my item only to leave me negative feedback, after i left them negative feedback..
I bought an item from a user previously - i returned it because it was faulty. They received my returned item and ignored my messages asking to please issue the refund. They ignored the messages for 4 days then ebay issued the refund. I left the sell...
Item listed as "For parts or not working" Buyer states not as described Ebay allow return
I sold an item which was listed as for parts not working with accessories . Upon receipt of the item the buyer says the parts he wanted from the device as a replacement for his current decice are damaged, therefore the item is not as described. I hav...
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