One thing I believe eBay should change is the returns service metric and how they calculate it.
For instance, when a customer opens a return, eBay should consider only the cases where the items are actually returned. I have encountered situations where customers opened returns using incorrect options or made false claims, but out of eight such cases, only one person actually returned the item. I personally consider this as a legitimate return because the item was physically sent back, while the others didn't bother and the cases were ultimately closed in my favour.
Therefore, I suggest that eBay should only include returns that were genuinely completed, where the item was returned to the seller. I understand that customer service may explain that these records are for our benefit, but personally, I do not find any use for them, especially when dealing with false claims or incorrect return reasons. However, in cases of damaged returns, where the item doesn't come back, I can comprehend the need for such records.
I kindly request eBay to take the feedback of sellers into consideration, as it would help us buyers to support eBay even more effectively. As a top-rated seller (plus) with a 99.5% feedback rating and no defects, I believe I am doing a great job. I am determined to grow my business, and any improvements in the returns service metric would be greatly beneficial, ensuring nothing negatively impacts my account.
