eBay Help
Seller Central
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Start a conversation

Seller Update: January 2025

We’re kicking off 2025 with some important enhancements and updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February

As we wave goodbye to January, I wanted to update you on exciting changes coming in February.

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

Play Pause

Forum Posts

Start a conversation

Update regarding “Urgent - VAT action” email

On 17-19 February, some sellers received an email asking them to update their UK Value Added Tax (VAT) registration on eBay or potentially be restricted from selling. This email was sent in error. Rest assured, this does not affect your ability to se...

User avatar by Community Team • Community Team
  • 591 Views
  • 0 replies
  • 2 kudos

EBay International Shipping held at customs

I purchased something from America using the International shipping (I’m in UK) it arrived at Heathrow yesterday and now it’s being held by customs. Tracking info doesn’t say anything else but this. I’ve paid the duties when I checked out so I should...

User avatar by • Contributor
  • 176 Views
  • 5 replies
  • 0 kudos

The new rules

Please can someone clarify the new rules for private sellers, I am so confused. 1. I always use Royal Mail I buy a 2nd class large letter stamp costing £1.55 or 1st class £2.60 but mainly 2nd class. Under the new system will I or won't I be able to u...

item

My item has been damaged by eBay global shipping. It was sent intact (I have photos) but arrived crushed (I have photos). The buyer has naturally requested a refund but it was eBay who damaged the item. What should I do?

Resolved! Global Shipping Program jumped in price to same buyer

Three weeks ago I sold a box of 42 magazines to a buyer in the States. The GSP charge for the buyer (Sales tax, transaction fees, postage label) was £43.23. The buyer wanted 4 more magazines, which would obviously be less bulky to send, and I set up ...

Accepted offer from buyer but status is showing "We couldn't process this payment". Why is this?

Underneath it saying "We couldn't process this payment", it then says "We let the buyer know and asked them to update their payment method before the time expires".So how long has the buyer got to pay for the item before the time expires?And what hap...

EBAY PAYMENTS TO SELLERS CHANGE FROM FEBRUARY.

It's a downright cheek. This can only benefit Ebay who can hang on to a sellers funds for up to 14 days - earning interest as I'm sure they will. I have logded a complaint by telephone and can only urge all sellers and buyers alike to do the same. Th...

Camera purchased by zero rated buyer

Hi Folks, last night I listed an action camera on a buy it now with offers, sold it overnight for full asking price (and buyers fee) Was quite pleased until I noticed winner was a ZERO rated buyer, I thought I had blocked ZERO rated buyers but obviou...

2 non paying bidders

Am selling a google pixel 9 pro xl and it’s now twice someone is not paying the first one cancelled order and now no response to second buyer so am having to relist again it’s very frustrating and time wasting.

User avatar by • Contributor
  • 153 Views
  • 8 replies
  • 0 kudos

Out of the box ideas

I've been reading about all their planned rollouts since it started. The Buyer Protection, delayed payments and Simple Delivery.For "simplicity" I have started to call it all Simon. It's fairly obvious that alot of sellers and buyers aren't that happ...

User avatar by • Conversationalist
  • 989 Views
  • 32 replies
  • 5 kudos

Payment on Hold Collection, is this right?

Buyer bought and paid for item last week, collected it today, is happy with it and left, I scanned the QR code, put the pin it, collection confirmed, yet I still have to wait for the 11th for estimated pay-out because the funds are on hold? doesn't s...

Funds still on hold

Incredible....item sold 28 June, item received, positive feedback left and still funds on hold. Ebay has become such a horrible place. Outrageous practices!!!!

Simple Delivery

I don't sell a lot, just a few things that I don't want if I buy a set of things from QVC. What is bothering me is this simple delivery. I have always just taken my parcels downtown to the Post Office, which is a 10 minute walk away. We have no Evri ...

User avatar by • Engager
  • 8607 Views
  • 50 replies
  • 6 kudos

Royal Mail are apparently already trialling a reduced delivery service for 2nd class letter post

This was copied from the Royal Mail website. Ebay consequently need to amend the estimated delivery dates for such post! Following their Call for Input in 2024, Ofcom launched a consultation with stakeholders on the future of the Universal Service Ob...

Got selling related questions? Start here:

Featured Posts

Top