Seller News: December 2025
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Forum Posts
How do I close a return request when buyer wants to keep the item but won't close the return request
Buyer opened a return request on 20th August stating that the pictures, he'd purchased, arrived damaged and not as described. I replied same day asking for pictures of the damage and why they were disputing my description. Buyer replied that he now w...
Resolved! Cancelled Pick Up - Suggests I have to Refund
HiLooking for some advice on a pick-up collection only listing I had. The buyer came to collect but decided that the item was not exactly what they wanted.I didn’t receive a code and I asked them to cancel the ‘purchase’. They did this with the reaso...
EVRI
Has anyone else noticed handling delays by EVRI in the last month after an item is dispatched, but before it reaches the local courier?
Resolved! OK. Simple delivery will override your domestic postage policy. It's here
Just tried to list an item. Can't put free postage option. It's simple delivery or nothing. They're just making this even more complicated now.
Selling Nicotine Products
Hi, I have a large quantity of nicotine patches / gum that i wanted to list. Anyone have experience with this and know if it is allowed? From reading the policy it seems to say they are allowed to be listed by business sellers / pharmacy sellers. I a...
Introducing automated positive feedback... April 2025
Introducing automated positive feedbackThe great service you provide to your customers deserves to be recognised. This is why we are excited to introduce automated positive feedback. Starting late April, automated positive feedback will be added to y...
Scammed by buyer
Buyer contacted me to say there was a postage surcharge they were hostile and rude from the offset so I contacted eBay and asked for help. eBay said if the buyer sent them proof of receipt on the surcharge they would refund due to courier error. I to...
Return not sent back, seller postage refund.
So i accepted a return from a buyer under "item not as described" processed the return and ebay charged me for a returns label. The time given for the buyer to return has passed and ebay automatically closed the case in my favour, but hasn't refunded...
Trouble opening an eBay UK business account with my UK company (Payoneer mismatch)
Türkiye'de yaşıyorum ve şu anda sorunsuz satış yapabileceğim Türkiye merkezli bir eBay hesabım var. Şimdiye kadar her şey yolunda, ancak bu hesabı Birleşik Krallık'ta kayıtlı şirket hesabıma dönüştürüp Payoneer'a bağlamaya çalıştığımda "ülke uyumsuzl...
Resolved! Reporting Bidders for None Payments
Where can you reports buyers that never pay for items and never reply to any requested. On the choices when reporting anything this is not mentioned anywhere.I have one item that it looks like I will have to relist for the fifth time due to people no...
Additional costs
I am having trouble working out additional costs for dvds worldwide and europe as 1 worldwide costs £4.80 and 2 cost £9 and for europe it's £4 and £5.80. so can anyone help me please
Simple Delivery. A Comedy of Errors.
Royal Mail didn't show up at my place to collect an item yesterday and then lied about it. I know they're lying because I have carers supporting me 3 times a day, 7 days a week and they had no difficulty accessing my building. I have an intercom with...
Private messages
I tried to send a PM to someone but got a pop-up message from ebay saying "You have reached the limit for the number of private messages you can send for now. Please try again later." It begs 3 questions - What is the limit? Over what period? How man...
Ebay confirms when Simple Delivery will be Mandatory
Someone else posted this as a reply to an existing thread but thought I would post it separately. It appears to be taken from one of ebay's terms and conditions pages but I do not have a link.
£2.70 simply delivery
Newbie to eBay. I'm not sure if I've made a mistake or not. I've recently started selling 2nd hand DVDs. Mostly for £2.00 a dvd. But for it to be delivered (tracked) it's costing the buyer £2.70 Is this the cheapest tracked delivery available? I real...
