Seller Central

Royal Mail 2nd-Class Letter – what’s changing and what isn’t

Royal Mail now has Ofcom’s approval to deliver 2nd Class Letters on alternate weekdays and will remove Saturday deliveries. However, Royal Mail has not set a go-live date, meaning as it stands currently your delivery estimates and seller metrics will...

Have fees for subtitles been removed?

I’ve just revised a listing, and it says "Subtitle (optional) - £0.00”. Then when you click the Info button, the pop-up says: "Subtitles appear in our search results in the list view, and can increase buyer interest by providing more descriptive info...

Simple Delivery: Royal Mail put label on another parcel, how do I deal with this?

I sent a parcel to a buyer earlier this week and they've just received a completely different parcel with two different labels on it. I have a receipt to prove I dropped it off at the post office and I have the tracking code of the other label which ...

Royal Mail, second class post only every other weekday begins today

A warning to sellers using Royal Mail second class post (is this still an option with eBay's new Simple Delivery?) From today second class will only be delivered every other weekday (ie not on weekends) so make sure you keep an eye on your delivery e...

Simple Delivery Ebays worse idea yet

Simple delivery is the worse idea Ebay has come up with, people want their items quickly, 48 signed could take 3-4 days to deliver, Evri takes up to a week, not good for sellers or buyers. Please re-include 24 signed for or allow sellers to use Royal...

Claims through EVRI for non-delivery?

When I used EVRI myself, before the eBay limitations, if a parcel went astray, I claimed via EVRI &, in all cases, got my money back, both for the delivery costs & the parcel contents. There seems to be a problem at present, judging from other posts,...

simple delivery over-rode my postage and item sold but I cannot post as label completely wrong : (

This is the 2nd item I have had the same problem with. (The previous one I had to ask the buyer to cancel as after taking the item to the post office I was told they would not accept it as it was larger than prepaid label..!)Just sold a pair of Dubar...

Is EVRI max parcel size fixed? Or did eBay negotiate a small size only?

Have eBay fixed the max parcel size offered in EVRI, which stood at about half the normal EVRI parcel size? Or is it that eBay's contract with EVRI was in fact ONLY for the medium parcel size cited, when a max single dimensions is around 60cm?

Simple delivery nonsense

1. a large letter size envelope now cost 2.94 even know it is under 200g and i have no option to choose 2nd class letter for under 2 quids. nonsense.2. i want to send with evri as it is a 2 minutes walk to shop and not a 25 minute drive like royal ma...

eBay untracked delivery confirmation

When does my untracked parcel get marked as delivered? I have received funds and the buyer messaged me saying they received the item but the listing is still not marked as complete.

Royal Mail or Evri

Can anyone help with this query please?If I offer free postage and select both Royal Mail and Evri as couriers can I be the person who decides which of these couriers to use when my items sell? I don't want to post expensive items using Evri because ...

How can i cancel a return label and buy a new one

Hi, a buyer wants to return something, using a bs reason, but I know with ebay sellers have zero rights so I accepted the return and sent a label to the buyer through ebay. I think this was a royalmail label. But i didn't see anything about dimension...

royal mail Now started charging 30 pence for collecting Simple delivery ebay parcels

Royal mail are now charging 30 pence for collecting postage labels that were purchased using simple deliveryso now ebay Labels that you have to purchase with no other alternative option Sellers are getting charged with 30 pence per item // Just happe...

Does eBay change the SD label fee if it overrides buyer's/seller's choice of courier/service?

kat@ebay Hi Kat, I'm tagging you as I wasn't able to join today's weekly chat to follow up an unanswered question from last week's. Copied from the chat session on 23.07.25: @irt303 wrote:Hi there, I hope it’s okay to ask three questions in one post....

Leaving Negative Feedback

Is there a time limit on a buyer leaving negative feedback, I sold a small hand made new fishing item at the beginning of JUNE and received Negative - feedback that the item was slightly damaged when received and used for the 1st time 2 month later o...

Special Delivery with £1000 insurance

Hi All Earlier this week I posted a high value Pokemon item and paid for the appropriate level of compensation via Royal Mail Special Delivery. The following day my parcel was successfully delivered and an image of the parcel including GPS coordinate...