Cancelled Pick Up - Suggests I have to Refund

[ts264]

Hi

Looking for some advice on a pick-up collection only listing I had.

The buyer came to collect but decided that the item was not exactly what they wanted.
I didn’t receive a code and I asked them to cancel the ‘purchase’.  They did this with the reason ‘Wrong payment information’ (odd, but perhaps there was no other acceptable reason).

The issue I have is if I accept the cancellation it suggests that eBay will refund them from my ebay balance.  Obviously I did not get paid so I’m a bit worried that I might end up refunding by mistake.

Thanks in advance for any advice?

[podlingsmum2007]

The payment the buyer made to ebay has perhaps not cleared yet. This is why they would take it from your available balance and you would get the original payment once cleared. It seems unfair I agree.