Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February
As we wave goodbye to January, I wanted to update you on exciting changes coming in February.
Forum Posts
Update regarding “Urgent - VAT action” email
On 17-19 February, some sellers received an email asking them to update their UK Value Added Tax (VAT) registration on eBay or potentially be restricted from selling. This email was sent in error. Rest assured, this does not affect your ability to se...
Resolved! GPSR
Has anyone seen the new EU GPSR regulations that come in to force in December. I have just restarted sending to the EU after the VAT fiasco but these new regulations may mean I have to stop it again. Most of the items I sell are from the 80s and have...
Brand name policy: Including replacement company brand name in title
I have some items that were manufactured prior to the company being bought out by another company. The new company continued and continues to manufacture the same items but branded with its name, having dropped the name of the company it bought out. ...
Where do I stand on this
I sold an item on the 28th oct. Buyer opens case not received on 6th nov. I message her to say check the tracking. Delivery was attempted twice and was waiting for her at her local mail centre.16th nov. I want a refund immediately.Sorry but you will ...
Resolved! Selling items on behalf of a relative
Hi all, A relative, who I trust 100%, has asked me to sell a couple of watches that she no longer wants as she doesn't have a seller account and I have a well-established personal one. I want to help but thinking it over I am concerned about one aspe...
Resolved! Returns - international buyer did not read item description properly
Buyer, based in Spain, purchased item from the UK platform, clearly described as "not working" - "for spares or repair". Buyer subsequently initiated return process because "item not working" and incorrectly claimed that the description stated that t...
Help Needed – eBay Ads and General Just Plummeted Since March
Hi everyone, Since March, my eBay ads have completely dropped off in performance. I was consistently running ads with a daily budget of £100, setting promoted listings above the suggested rate. This setup gave me great results earlier in the year, ge...
Is My eBay Purchase Too Good to Be True? Seeking Opinions
Hello everyone, I recently came across a listing on eBay for a PS5 Pro priced under £420. The deal seemed almost too good to resist, especially since the seller appeared genuine. Here are the details that initially reassured me: 1. The seller has bee...
Resolved! What's meant to happen when I sell an item?
I tried to sell an item on Ebay, my first sale for at least 10 years, but never got an email saying it had been sold, so I assumed that no-one had bid for it. Some weeks later, I checked my ebay messages, and found several from someone wh'd tried to ...
Where Is The Mythical WITHDRAW button ???????????????????????????????????????????????
In Payments it says go to Payment tab and press WITHDRAW. I have been looking for two hours I can't find the WITHDRAW button.I tried ringing and it took about 5 goes to get my birthdate in !!!! It then couldn't understand the word "Withdraw" for the ...
Resolved! A Question about Business Account Address ?
Recently I have decided that its time for me to create business account as i wish to start self-employment however one of the things I have come across is that the address will have be public for business accounts.. (for example the address will be m...
Business policy states “international returns not accepted” but listing is saying"returns accepted".
I am sending items via the GSP. My returns policy states that international returns are not accepted, however buyers -mainly in the USA- have managed to open remorse returns for reasons like “found better price” and I don’t have the option to close t...
How do I get rid of the constant, annoying pop-up?
I keep getting an annoying pop-up - sometimes even when I'm in the middle of typing a search - wanting me to install some Ebay app.I don't have - or want - a smartphone and there is no way I'm installing it on my PC. There is only one way I will acce...
Buyer made an offer and paid, but asks to cancel
A buyer made an offer for my iphone, which I accepted and they paid autimatically. I requested a postage lable and paid myself (I posted the item with postage covered by seller). Now they are saying that the did not notice that the screen was damaged...
Feedback Revision
Hi all does anyone know when your feedback revision requests reset? As in when i can start sending some again as i currently have 0 and getting buyers being very hasty and leaving negative feedback for no reason other then themselves purchasing the i...
My videos for selling items look so distorted and blurry!
Hi all, I'm currently selling on Ebay and am having so many problems with the quality of videos that I am uploading. The videos on my phone are perfect, and I have uploaded them to other selling sites and its crystal clear, however whenever I check t...
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