Seller Update: January 2025
We’re kicking off 2025 with some important enhancements and updates.
Weekly Chat with the eBay Community Team
Open every Wednesday from 2pm-3pm
Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February
As we wave goodbye to January, I wanted to update you on exciting changes coming in February.
Community Mentor Programme
Experienced eBay sellers and buyers, helping other users with all things eBay.
Forum Posts
Update regarding “Urgent - VAT action” email
On 17-19 February, some sellers received an email asking them to update their UK Value Added Tax (VAT) registration on eBay or potentially be restricted from selling. This email was sent in error. Rest assured, this does not affect your ability to se...
Resolved! How to ship item over the extra large suitcase range?
Hello, I am a UK seller trying to list a canvas print measuring 120cm by 80cm. I've done my research with Parcelforce and know they would accept it if I went directly with them, but as I'm selling on eBay which doesn't seem to accept anything with di...
Resolved! Positive Feedback looks corrupt
I’m selling a small item at the moment. The auction ended last night but the buyer has yet to make a payment. I’m not a frequent buyer or seller on eBay but my past experiences have all been positive. So when I check out the buyer’s details it shows ...
Promotion fee massive errors
I have been bulk editing promotion fees for years. Normally I set everything to the same rate and this shows up on the manage active listings page. Recently, in a desperate attempt to boost sales I have tried experimenting with the suggested variable...
buyer scams
If you send a small cheap sticker or 2 to a buyer just using first class cheap stamp in a postbox ...Beware they say they never recieved item want money back.You cannot prove you sent it .best bet from now on is to mark postage up add tracking all be...
Cannot send message through contact buyer to let him know about item.
I always send a message through to any buyer when they pay for a item thanking them and telling them when their item is posted off. When i click onto contact buyer its comes up but i cannot click on it anywhere to even write a message. I have never h...
Resolved! Why does eBay allow managed payments for collection only?
As above.. I'm selling some DJ turntables they are to large to ship. My advert clearly states cash on colllection only. Yesterday I get a buyer who puts in an offer, I declined but in the comments I stated that I accept his offer cash on collection. ...
Link to community forums even worse
So we all know that one of the reasons these useful forums are so little known is because ebay moved the link from the top to the bottom of the page, years ago. Now it's been 'improved' even more. The front page, no matter how far you scroll, adds ye...
'Collection only' Procedure
Hi, I am thinking about putting an item for sale on eBay for collection only. As this will be the first time I'll have done this, could someone explain the steps involved, including payment options and how to confirm the person has collected the item...
Potentially silly question
There's an item(Xmas gift) I want to buy from a seller in the USA and ship to the UK, now it says I can pay for import fees etc up front or defer them and pay when I get the item. It costs more to defer and less to pay now which seems odd to me then ...
Finding an Ebay Lister
Hi I live in Somerset and I was wondering whether anyone has ever used a lister to list their items for sale. I have way too much to list but I don't have the time to do it. If so how does it work. Many thanks. Lorna
Listing not showing up in search
I just listed a lot 10 Antique Chinese woodblocks in auction, and another three similar listings only two lots are showing up in the search, and only two showing up in my shop. I cannot fathom why I have listed and paid for the listings any help if t...
Buyer Won't Collect
Hi first time posting here. Ive sold a tv, buyer has paid so I left him positive feedback. However after saying he was picking it up from my home, collection only, ive not heard from him. Ive messaged a few times but nothing comes back. If I cancel t...
Sellers- How do you feel about people watching your items but not buying, making offers, or bidding?
Buyers- why do you watch? I've been a buyer on ebay for years, but I'm a new seller. All my listings atm except the 3 I uploaded this morning have at least 1 watcher each. I wanna know how sellers feel about watch. Does anyone else get really fed up ...
Resolved! Negative Feedback
Ok, so, an item listed in Media > Music > Records with LP in the title, pictures of a record, the words LP and record mentioned at least half a dozen times in the description and item specifics... What does the buyer do....? Beggars belief....and yes...
Chargeback under eBay's new system
I may have answered my own questions ,but nevertheless here goes. After the 16th Oct if I buy an item off eBay using some of the accumulated funds in my account then should I have a problem with my purchase am I correct in thinking that I will not be...
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