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UK Seller News: April 2025

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Advice needed, misuse of returns procedure

Hi, I would just like to share this with my fellow sellers out there. I recently sold a Ps2 game to a buyer After having the game SIX days he opened a returns request stating that the game "smelled bad"?? Asside from the return reason being totally r...

He kept both the money and the product!!

Following a transaction on eBay, the package was sent with AWB track at the beginning of December. But due to large deliveries and the winter holidays, the package was delayed for about 2 weeks. The buyer opened a complaint immediately, won and his m...

Does eBay automatically refund postage?

I only occasionally sell stuff. I recently sold an item for less than a quid with a few pounds postage. The item was damaged in post (thanks Evri). I wish to refund the buyer for the purchase price and postage. I don’t need them to send back to me. W...

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Design right infringement?

Hello. I have recently stumbled uppon a listing that has my exact description : mine 296267394178, his : ***. Uppon further inspection I have recognised my item in the picture. The item matches mine down to the last detail. He has taken my custom lab...

User avatar by • Contributor
  • 856 Views
  • 12 replies
  • 0 kudos

Tracking Delivery

Hi everyone, Something I've noticed over the last few days is that tracking for my Royal Mail 48hrs Tracked service had not updated on eBay for items that Royal Mail's website had confirmed as Delivered with a photo. This was concerning because of th...

User avatar by • Contributor
  • 387 Views
  • 4 replies
  • 4 kudos

Resolved! Private seller changes starting October 1st questions

So i am a private seller currently selling off lots of items for my mother who has been hoarding for years and i have some questions So i have around 800 listing up atm all are buy it now or best offer When the new rule comes in will any of the 800 b...

Too many unpaid item strikes.

What do buyers with too many unpaid item strikes see when bidding on someone's items who has their blocking settings on. I have someone who has tried to bid 42 times on the same item! Are they not told they can't bid on it? Why keep trying?

refunded in error

I sold two books to two separate buyers. Unfortunately the boxes got mixed up and they each received each others book. I told them to send them back and I would forward the correct book on but Ebay put my funds on hold. I sent the correct books out a...

Listing removal

Hi everyone and happy New year Why is it that EBay allows you to buy something off this site, then when you don't need it anymore and try to resell on eBay again, it gets removed?Couple of weeks ago, I had wifi 6 installed with an error hub, but befo...

Fees

Hi I was wondering if I post something to sell and promote it for 10% fees, but later on I delete the post, will eBay still take the fees for promoting? And how much if they do

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