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Seller Update: January 2025

We’re kicking off 2025 with some important enhancements and updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February

As we wave goodbye to January, I wanted to update you on exciting changes coming in February.

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Update regarding “Urgent - VAT action” email

On 17-19 February, some sellers received an email asking them to update their UK Value Added Tax (VAT) registration on eBay or potentially be restricted from selling. This email was sent in error. Rest assured, this does not affect your ability to se...

User avatar by Community Team • Community Team
  • 629 Views
  • 0 replies
  • 2 kudos

Resolved! Delivered to click & collect shop on 12 Nov, 4 days still not ready for collection

I'm a seller. The parcel was delivered to the shop on 12 Nov, but now, on 15 Nov, it is still not ready to collect. I used DPD and bought the postage label via eBay, and the label includes the ECP code. The item is not cheap around £75, I would want ...

User avatar by • Contributor
  • 199 Views
  • 3 replies
  • 0 kudos

Attempted bids from Countries I Do Not Ship To

When someone from a country that I do not ship to attempts to enter a bid, what do they see when they cannot enter that bid? How do they know why they cannot bid? I ask because when I look at my Buyer Requirements Activity Log I can see people who ha...

Resolved! Image correct but description slightly off

I sold a mascara to a buyer who’s trying to return as she bought based off the description and never bothered to look at the photos of the item. The listing was a copy from a previously sold item which was a black mascara so the description box state...

buyer wrote last night ...i,m interested so what time can i collect tomorrow.to me its a sale

buyer wrote last night ... 'Hello! I’m interested in buying this - what sort of time tomorrow could you do if I wanted to collect it?' .to me its a sale he had sufficient sales to illustrate he knows the system yet is tyring a con job. teh item was 1...

Resolved! Return

Hi I’m not sure what to do I have sold a dress which in the photos I had taken some photos with a tape measure to show the measurement the buy has messaged me saying the dress is too big so will I accept a return I have my account set at does not acc...

User avatar by • Visitor
  • 378 Views
  • 2 replies
  • 0 kudos

Royal Mail tracking looks wrong.

I posted a tracked 24 parcel to a buyer yesterday morning.This morning, all within the space of a minute or so, tracking went from 7.24am - out for delivery, 7.24am - delivered, then delivery expected by 3pm.There is no uploaded photo of delivery, or...

Resolved! Buyer has bought same item twice 24 hours apart.

I had a message from them that it's OK to send them in the same parcel if I haven't already dispatched. I offered free postage on the item. Just wondering if ebay allow the same tracking to be used on 2 separate orders. Thanks for any feedback.

Resolved! Acknowledgement by EBay of long term Selling

How about some form of recognition for private sellers who have used ebay for many years? In June 2024 I reached the 25 year milestone - selling since 1999 - with an unblemished record and still going ! It would be nice for people like me to have tha...

User avatar by • Contributor
  • 438 Views
  • 9 replies
  • 2 kudos

Resolved! Item not received claim

Hi guys. So I recently sold a camera for £650. I'd been hesitant to sell such a high ticketed item but I saw them going for a good price on eBay, so thought I'd give it a go. Within days someone bought it for the full asking price. Buyer had 8 positi...

User avatar by • Contributor
  • 1241 Views
  • 25 replies
  • 0 kudos

Resolved! Item I sold hasn't arrived - what to do?

Hi A parcel I sent to someone by Royal Mail Tracked 24 delivery hasn't arrived because it was delivered to the wrong address and signed for. The buyer wants me to send a refund but that would leave me out of pocket. Can someone suggest what to do? Th...

No Sales For Over a Week

I have quite a few items for sale and always used to get the "80% Off FVF" promotion up until about a few weeks back, when the "100% Off FVF" was offered to Private Sellers. I didn't sell a great deal before the "100% Off" promo started (maybe 2-3 it...

Return / Refund Chain Issue

I find myself in an almost impossible position to/ catch22 situation with a buyer return / refund request!In a nutshell... 1) Purchased an iphone on the 8th October described as "Apple iPhone 14 Pro - 128GB - Silver (Unlocked) - PRISTINE CONDITION." ...

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