simple delivery

hello every one I have read the new postage simple delivery  for small private sellers like me and I am very concerned its going to be ebay who decides what courier they think I should use, and even more concerned the buyer will choose .this is hermes evri the worst couriers I have never known, I am selling my antique dolls and send them the quickest and safe with my choosen courier .fully insured and next day delivery which I have done with my items for over 17 yrs. I charge my buyers a set amount but if my box and packing goes over I pay the extra for peace of mind. and the thought of them being sent via hermes evri scares me and I would not trust them with a teddy bear, ebay must let me choose my own courier but I am told I have no choice, antiques no matter what must be sent in a manner they deserve and the simple delivery is not . simple delivery is just that for clothes shoes and not breakable .not for antiques and items of great value, I have had my dolls for over 50 years and simple delivery is not going to happen, I do not want to leave ebay but I will take my antiques some where else, so many great sellers have gone, but ebay does not take the time to ask why. ebay must look after the private sellers like me but I doubt it .the big boys are more important, 

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simple delivery

You don't have to sell on Ebay.

If you are selling a collection, you could always sell via a 'bricks and mortar' auction house.

Many of them have specialist toy and doll sales.

If you consider yourself more of a dealer - if you are buying dolls to sell on - you could switch to a business account.

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
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simple delivery

I sold an item months ago and it was sent via Royal Mail tracked.  I know the item was delivered because the buyer left positive feedback, but the tracking indicates that the item has only been posted but not delivered.  Since Ebay does not count positive feedback as proof of delivery, presumably under the new rules I would not have been paid and the buyer would have the item and his money back.  Royal Mail and other couriers do not necessarily scan "tracked" items.

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simple delivery


@troy6660 wrote:

I sold an item months ago and it was sent via Royal Mail tracked.  I know the item was delivered because the buyer left positive feedback, but the tracking indicates that the item has only been posted but not delivered.  Since Ebay does not count positive feedback as proof of delivery, presumably under the new rules I would not have been paid and the buyer would have the item and his money back.  Royal Mail and other couriers do not necessarily scan "tracked" items.


Yep,  this is another 'glitch' in the  new comin' system, and your item in those circumstances, delivered but tracking not updated , fault of a slow system or fault or postal carrier not scanning the item on delivery, anyone's guess,  but this would still result in a 14 day hold for that item.

 

Feedback will not be taken into consideration,  as eBay deem feedback can be left in error. 

 

@troy6660 

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simple delivery

peturning
Conversationalist

I am assuming we can still exclude services?

 

At least I hope so. Royal Mail is all that works for me, I cannot sell without it. I am fine continuing to let people choose which Royal Mail service they want (at varying prices) since all work equally well for me but I cannot accommodate a buyer that wants Evri.

 

Also I assume this service must be somewhat smart about the services it presents to the buyer? different Royal Mail tracked services provide different levels of insurance for example. Same with Evri, I assume... there is also a big lack of cheap services providing more than £150 of insurance in the UK.

 

 

 

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simple delivery

I wish I could give you a truthful answer but just lately as a buyer I have
lost my money and my purchase seller says proof of posting not proof of
delivery .I asked for a photo of delivery none was given. As a seller I
have lost many things because of couriers not staying with the items
tracking .but with this new simple delivery if the buyers give you a label
no matter you have no choice unless confirmed delivery no monies nothing
as a confirmed one is all that matters. and there final choice of couriers
which will become mandatory is Evri Royal Mail .god help us and my boxes
.eBay has done a deal with a devil .my boxes some times are bigger than the
2 couriers will take .I need a courier who will give me size weight and
door to door .or just leave me to do my own after 17 yrs I have had good
practice. Then there comes this disgusting act 4-% added on everything I
list before going live and the 4% the buyers have to pay extra on the end
price. What they say is drop your prices they forget eBay has devalued
everything and what was paid you will never get close to it if you sell .I
wish I could be more jolly but us little private sellers will be like the
dodo lost in history unless eBay who knows all ready it us who bring in
lots of I buyers who are looking for there child hood toy or some thing
they remember from there past which you can never get from a company of
today .thats the joy of eBay and its search engine but does eBay even care
I doubt it
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simple delivery

I don’t understand how the simple delivery will work, will ebay be the insurer of the package during transit? Does the compensation for loss or damage come from eBay funds or from the seller?

 

On the help page it says to sellers ‘Items are protected against loss or damage from the moment they are scanned into the carrier's delivery network until they are marked as delivered by the carrier. In the event that a buyer raises a claim for an issue that occurs during transit, you'll not be held responsible’. In that case, why does eBay need to hold onto the buyers payment, if the seller is protected as eBay states, why don’t they release the buyers money as soon as the item is scanned by the courier? Sounds like a good deal for sellers?

 

If the compensation comes from eBay’s own resources (from accumulated buyers fees presumably) will compensation to the buyer still be easy for the buyer. What if the item is badly packed, in my experience some sellers are extremely optimistic about protective properties of a bit of bubble wrap and brown tape. Will it still be the responsibility of the seller to get the item as described to the buyer, or will that be just for business sellers?

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simple delivery

jckl1957 said: I really don't like the idea of the buyer rather than me choosing the postage option...

 

Would eBay allow sellers to state a preferred carrier on a listing?

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simple delivery


@tesrod-2008 wrote:

I don’t understand how the simple delivery will work, will ebay be the insurer of the package during transit? Does the compensation for loss or damage come from eBay funds or from the seller?

 

On the help page it says to sellers ‘Items are protected against loss or damage from the moment they are scanned into the carrier's delivery network until they are marked as delivered by the carrier. In the event that a buyer raises a claim for an issue that occurs during transit, you'll not be held responsible’. In that case, why does eBay need to hold onto the buyers payment, if the seller is protected as eBay states, why don’t they release the buyers money as soon as the item is scanned by the courier? Sounds like a good deal for sellers?

 

If the compensation comes from eBay’s own resources (from accumulated buyers fees presumably) will compensation to the buyer still be easy for the buyer. What if the item is badly packed, in my experience some sellers are extremely optimistic about protective properties of a bit of bubble wrap and brown tape. Will it still be the responsibility of the seller to get the item as described to the buyer, or will that be just for business sellers?


Yes, according to the Terms & Conditions for Simple Delivery eBay is liable for all loss or damage in transit provided the items are deemed by eBay to be eligible for the service and they are packaged by the seller in accordance with the carrier's terms. 

https://pages.ebay.co.uk/shipping/delivery/seller-terms/

 

12. Liability for Loss or Damage and Compensation.

 

You remain responsible for any loss or damage to your item until it has been scanned into the carrier’s network. Once your item has been scanned into the carrier’s network and providing you used the Simple Delivery label and are compliant with these Terms and eBay’s Policies, as well as the relevant Carrier Terms, your item will be covered for loss or damage during transit up to the sold item value on the eBay.co.uk site. This means you will retain your sales proceeds in relation to the item sent using the Simple Delivery label. The item will be in transit from the point it has been scanned into the carrier’s network until it has been marked as delivered by the carrier.


5. Eligibility.

 

a) Item Eligibility.
Not all listings on eBay.co.uk are eligible for the Services. eBay will determine which items are eligible for the Services. eBay reserves the right at any time, in its sole discretion, with or without notice to you, to alter or amend the eligibility requirements for the Services, including, but not limited to, limits on the number, type, category, and/or value of items and/or transactions.

 

8. Seller Responsibilities.

 

Upon eBay’s notification that your buyer has paid for an item, you must promptly drop off the item at a carrier drop off point or arrange collection of the item within your stated handling time. You must ensure you package your item in accordance with the guidance provided to you following the sale of your item, as well as in compliance with the guidance provided here and as per the relevant Carrier Terms. You must package all items in accordance with correct weight and dimension limits for the Simple Delivery label provided to you. If you fail to correctly package or securely attach the delivery label to your package, eBay and its third party carriers will have no liability to you, and your item may be subject to delays. eBay’s third party carriers may at their discretion, and in any manner they prefer, destroy or refuse to accept non-compliant items into their network. You must post all items contained in a single order in one package. You must only use the Simple Delivery label provided to you once per package.

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simple delivery

To clarify: would eBay allow sellers to state, for the buyer to read and note, a preferred carrier on a listing?

Message 29 of 149
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simple delivery

I have not got the option to select Simple Delivery for clothing. It has taken  a while but eBay have come back to me with the answer.

I have Postage Polices set up. You cannot currently have postage policies and Simple delivery. It's one or the other. It doesn't seem that you can set it up via postage policies either. 

Unless another CS agent has told anyone else  any different.... 

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simple delivery

It is because  you have " free delivery"  on your listings, and Simple Delivery does not offer " free delivery"... 

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simple delivery


@vintique*violet wrote:

It is because  you have " free delivery"  on your listings, and Simple Delivery does not offer " free delivery"... 


I didn't get the option to use Simple Delivery on clothing either. In fact, reading the boards, I think I have yet to see anyone say that DO have the SD option. So if few people have had the option to use it, how can ebay have sorted out all the issues that will come with it when it becomes mandatory?

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simple delivery

That sound’s perfect I will make sure my posting polices are all there on
my listings and avoid simple deliveries which will be the death nail on
choice .all this is stupid leave us to carry on knowing what the best way
is forward for are items .but simple deliveries will become mandatory .I
feel sorry for the buyer in me having to pay for are new buyer protection
rubbish .eBay should make sure every one is protected no matter where we
are . It’s there responsibility we pay enough all ready so I have asked
where in the world does it say if you come on to are forums make sure you
are insured what the —— no buyers no sellers no eBay. Sellers need buyers
more because it’s there shops .and some there bread and butter . as little
sellers are just as important making a few shillings
Message 33 of 149
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simple delivery

Maybe it is a test run for  some eligible items and/or sellers?

Not forgetting there are many postcodes excluded. 

The terms, from what I can see  have not yet been updated for the new roll out of being " compulsory"...

 

Simple Delivery does not offer a " free post" service so wondered if this was the reason - just to note my original post was a question, it should have said Is it because, not it is... sorry, my mistake.

 

  

 

 

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simple delivery

Out of interest what are your "posting policies?" 

Message 35 of 149
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simple delivery

Posting policies was one of the best things i set up. So i have "free post", but also "large letter 1.90" and "Large Letter 1.55" that way  every time the post office changes their prices I just change the price on the policy and it does them all. I think it is easier than bulk changes. 

I have seen some people mention using "Simples" and I wanted to try it out before trashing the idea totally. From what the CS agent said you will be able to use any service which gives a tracking number, but I'm not sure that makes sense as even 85p gives you a tracking number when bought online, but it it is not tracked.....

Personally I am going to stick with freepost until forced to change. I always like to buy with freepost and don't know why anyone else would be different. that said i have no idea where that leaves the buyer if the item goes missing. Still my problem I guess.

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This is what I'm wondering. If RM Collection isn't an option, I'll need to limit it to Evri. 

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No courier that will be on simple delivery will do pick up .if you look at
Hermes Evri now they charge £1 or near for collection. Royal Mail will pick
up now .but as eBay has done a deal with these two I am guessing neither
will. and heavy boxes to long to heavy what about them . so where does it
leave us rural and with a disability or disabled .? as simple delivery will
do no free post this will be in are favour . But free post on a heavy value
sale is one thing but on a smaller item not important we have to wait
for the buyer eBay to raise a label .some of my items are fragile and need
special couriers to deliver .this is where it makes no sense Will the
buyer choose how much to spend and use what courier it wants or will it be
me . If I inform them of the cost and insurance needed is say £25 will
they say no Way I am not paying that and send me a cheap label with a
awful courier by donkey post and choose out of the 2 eBay wishes them to
use .I have just gone onto parcel-force website to send a doll and
insurance for much less than the couriers on eBay .for 24 express the
label I used on eBay for this service has vanished .what is there is nearly
£5 more with packlink hiding in the shadows .I will continue to use my
couriers of choice and sent in a manner that I would expect my box to
arrive in if I had purchased this . The point of this is not all buyers
sell so they do not have a clue about the high cost of postage .but I will
mention it if you want to use Evri etc then I will not allow my collections
over many years to go this way .to be broke lost and if not in thrown over
the wall .shoes clothes come to no harm but fragile etc do not bounce I am
a excellent packer but chucked dropped would very much be a sad day .then
if it’s broke it’s the sellers fault and no monies due nothing .leave this
alone we do not need it .and as a buyer I should not have to pay for
buyers protection that’s eBay’s job 4% of total value to pay .eBay should
do there job and look after us all and no payment is needed they get enough
from all of us small private sellers .there are thousands of us at 4% a hit
.its disgusting and shame on them . One last question why are they just
picking on the uk .to role out these new rules and buyer protection
rubbish and not a round the world .what have we done to eBay to treat the
uk like this
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simple delivery

As a buyer in mainly the stamps/postcards category these misnamed buyer protection charges will result in me (and I guess others) dramatically reducing my purchases.

 

However I have a query about Evri and simple delivery. Although not interested in buying I looked through the clothing category and found a private seller whose only shipping choice was Evri – the price quoted for the article was £2.94 for tracked. As I live in Northern Ireland I clicked on ‘see details’ entered my BT postcode and the price remained at £2.94. (tried also with a Shetland Islands postcode and the price remained the same)

 

Went onto the Evri website and when I entered my postcode £2.74 was added to the price as a ‘Location charge’. I expected this as I know that Evri adds this charge for some locations.

 

My query is if I purchase such an item will I have to pay the location charge at checkout even though it wasn’t specified on the main item page? Or will it be down to the seller to cover this when they try to get the label?

Rob

Message 39 of 149
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simple delivery

This all does not make sense to me .I know eBay has done a deal with Evri
Royal Mail no collections for cheap basic postage but I can see extra’s
being extra monies there’s a catch in this as always .it is upto eBay
buyers to raise the labels but if it is wrong it will be the sellers who
pay the shortfall and pay the excess by having this deducted from are
monies eBay holds on to until delivery confirmed. Slower the post longer
the wait for money .I am going to continue with my postage on ebay for
small items that I sell but do the heavier items myself untill it comes
mandatory .so it’s likely to be true £2.74 on ebay plus charges of £2.74
.cheaper at the post office but everything must be tracked to claim loss or
damages .I still want to know why it’s only the uk eBay has rolled this out
.4% added by eBay on all my listing when the go live Feb 4th and buyers
paying 4% for buyer protection up to full value winnings .thats eBay’s job
to protect me why I buy on there forum but god knows what the uk alone has
done to eBay to do this .no other forum has this coming
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