Seller Update: January 2025
We’re kicking off 2025 with some important enhancements and updates.
Weekly Chat with the eBay Community Team
Open every Wednesday from 2pm-3pm
Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February
As we wave goodbye to January, I wanted to update you on exciting changes coming in February.
Community Mentor Programme
Experienced eBay sellers and buyers, helping other users with all things eBay.
Forum Posts
Posting to Italy
If sending goods to Italy I would strongly advise sellers not to use Posta Italia. For your own sanity - they really are a poor transporter, lazy, and could not care. They are paid, delivery is an option that seldom happens. Goods returned stating ad...
STILL no improvement on GSP tracking-Funds held for 48 hours!!
Despite E-Bays claims to release funds 24 hours after being received at GSP, I have an item that was delivered to them by Evri TWO DAYS AGO!!-guess what-they are "still waiting on it's delivery" to them. GSP has got to rank along with DVLA for being ...
Resolved! Unable to find Reference number For packlink
Hello, I am currently having an issue on my seller account.A customer bought an item off me last week and I paid for DPD postage via ebay.It appears to be lost as it's been about a week and the tracking says there is an unexpected issue.I went onto e...
Royal Mail problems at South Midlands MC
I posted several items on Thursday last week but I've noticed that 2 appear to be stuck in the system - both at South Midlands Mail Centre. I assume it's the Mail Centre that's the issue, as all my other orders (T48) arrived on Saturday. Has anyone e...
Changing postage costs on multiple items together for private sellers
Is there a way of changing the postage costs on all of my items listed at the same time rather than doing them one at a time? I am a private seller!
Royal Mail 2nd Class Mail
2nd Class Mail is not a reliable means of delivery. I am still waiting for delivery of three different orders, the oldest dating back to 28th of January and the most recent 17th February. I will not purchase anything more via eBay if this is the meth...
Shipping batteries to Northern Ireland
I am based in England and have just sold a drone to a buyer in Northern Ireland. It's a DJI drone and comes with 3 lithium ion batteries. It's being sold as it was when I received it - the drone and batteries separate, inside a carrying case, inside ...
When did Royal Mail 1st class take the same time as 2nd class - according to eBay?
So doing some research and found that listings with 1st class post take the same time, according to eBay, as 2nd class. Looking at some sellers who offer 2nd class post with a 2-3 day estimate, against 1st class post and you can see from the attached...
Resolved! Changing delivery service after sale
I use Inpost locker drop off to post parcels but I have had several enquiries as buyers seem to think because it says Inpost Locker Drop Off as the postage they have to collect the item from locker. If I change my default to Evri but when buying post...
Issue With Royal Mail 48H Tracked Service
sent order on the 28th FEB on RM48H Tracked - Check StatesFri 28 Feb 9:47am Accepted at Parcelshop and Only Picked Up Wed 5 Mar 12:00am Item Received
Posting Watch to Authenticator
Hi all, I'm wondering how anyone is managing to sell a watch over £2,500 in value and posting to the Authenticator, fully insured? £2,500 appears to be the RMSD limit (so anything exceeding that value renders the compensation element in the event of ...
I still cant do an invoice with postage discounts.
I always give postage discount when I sell my bears. Now I cant! It just says Cancel Order. I don't want to do that. EBay wont let me do anything else. Is something wrong with this? Has the buyer just got to pay up, and then I refund the difference?T...
Postage weights
This not the first time this has happened. I ordered a label, checked the box was showing up to 100 g, and downloaded the label. However, it showed a weight of 1g, so I cancelled the label, scrapped the envelope, and tried again. This time the actual...
Postage Refunds
I have refunded postage to a buyer who bought two items and as usual eBay has apportioned the refund taking part from the postage paid and part from the cost of the item. The item was £1, postage was £1.30 and BPF £0.76 making a total of £3.01.I refu...
Resolved! Guidance on Refunds for Missing Evri Shipments
Hi everyone, Over the last couple of weeks, several of my tracked parcels sent via Evri have gone missing. As a new eBay business seller with a shop subscription, I assumed eBay would handle the refunds since Evri is their preferred shipping method. ...
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