This Month's Updates
Eve Williams, General Manager of eBay UK, shares the latest updates.
Forum Posts
oversized parcels - NO delivery service with Simple Delivery
Ebay forgot abut sellers with oversized parcels! i can't select any other service than Royal Mail and Evri but both are not taken oversized parcels at their shops! so how do i can book any other courier through ebay or how do i can setup Custom posta...
Smart Delivery
I have had a serious issue with smart delivery When I went to print the label or get the QR code, it would not accept the address or let me change it. I posted the item with Royal tracked so that the buyer would get his product in time. Now it won’t ...
MPs writing to Evri CEO about their delivery service
MPs writing to Evri CEO about their delivery service. quite a few according to local reports! I wonder what the outcome will be?
“Simple” delivery, anyone got around this?
Hi all, What is this awful new feature? I had just been forced to book a collection for an item through DHL (I found this out on the last day of dispatch) so now I am late dispatching an item because I was unaware of this change. I booked the time sl...
Same qr code scanned twice at post office
A buyer has just sent me a msg and told me that they received their order but received another order from me in error. I had used Simple Delivery to post both items and they should have gone to different addresses, but they ended up at the same addre...
Resolved! Flat Postage Rules - Business Account
Hi! I've set up a flat postage rule and applied it to all of my postage policies, assuming that, as per the highlighted text in the screenshot, buyers pay the highest postage fee, and each additional item is sent with free postage: However, if I do a...
Good grief, it worked! RM collection and label
I sold something last night.Only picked royal mail collectionI didn't have to select any option to bring a labelPostie just turned up, gave me a labelSo it looks like it works. I would say it looks far easier to do when done on a laptop/desktop. That...
Changing tracking as a seller
I have dispatched the parcel with dpd but i can't change it from royal mail at all on the website. i am on a desktop browser and there is no dropdown menu next to 'Track package'. What else could i possibly do? i've tried asking the automated agent b...
RETURN LABEL
I purchased a new phone from China - SAMSUNG FOLD 4 - OVER £500 and the front screen didn't work. Ebay have issued a refund but the seller has asked me to return it via ROYAL MAIL and they will refund the return postage when they recieve the phone. T...
Can I get a refund for unused InPost labels?
I bought two InPost labels not realising I couldn't print them at the InPost locker location. Instead, I bought Royal Mail ones and, providentially, for a change, I was able to print them and consign my parcels at the Parcel Locker. So what happens w...
Delay with Simple Delivery - Evri
I’m not sure if others are experiencing the same issue, but Evri has been delayed in collecting parcels from my nearby ParcelShop and locker. I dropped off several items a few days ago, and they still haven’t been collected. Because of this, I’m rece...
Resolved! Missing payment because eBay is waiting on the wrong tracking number
Hi, I have not sold on eBay in a while. I listed a few things recently and it gave me an automatic 48 hour delivery option, which created its own tracking number.I sent the item with Royal Mail 24 hour tracked instead and printed a separate label, so...
Fraud
Hi I recently posted some sold items almost a fortnight ago that the buyer never received, I have since seen the items (apart from confirming serial numbers) that appear to be the exact items I sold. TIA John
Resolved! Simple Delivery rip-off
Simple Delivery is now the default setting but it is possible to opt out of Simple Delivery by selecting "Switch to Advance Options". Why is Ebay pushing this? Simple, Ebay gets a discount on the postage and creams off some of the cost the buyer pays...
untracked mail should you abolish it
untracked mail is a bad thing ,why are sellers using it so much ,the items never turn up ,then we have the time wasting refund rigmarole ,silly idea ,get rid of it?
