UK Seller News: April 2025
Stay ahead of the curve with our latest updates.
Forum Posts
New Simple Postage Options
The new Simple Post gives an option to use the cheaper EVRI, as opposed to Royal Mail, which I have used with no hassle for years. On my neighbourhood social media, I lose count of the number of parcels people are either looking for, or have in their...
Undelivered Item
I recently bought an item off EBay, the seller posted it through a carrier, which has failed to arrive, the tracking information shows as being delivered, but unfortunately I have never received the item, contacting the carrier, they informed me that...
Global Shipping Company
There seems to be an ongoing issue with Global shipping Company (GSP) and whilst the responses of 'We are working on it' were comforting in the short term this issue is costing a lot of people including myself sales. I think there needs to be more cl...
fees on postage
its about time ebay sorted out business postage fees private sellers pay what royal mail charge while we have to pay ebay fees on top if i sell an item and royal mail costs £3.39 after ebay fees it costs me £4.11 we need more of a level playing field
Royal Mail - lost item and money
I sent to the buyer a flat cotton made from shopper bag (designer's bag so it was worth something). Royal Mail decided that the two handles also made from cotton were too bulky and it qualified under the parcel not large letter anymore. They were hol...
Resolved! Buyer requesting item to be posted to shipping centre when it was UK Collect in person only
I have a set of 10 Duplo toy sets in boxes, which having been listed a while , I made an automatic discount offer, as it was eligible. Owing to overall size and fragility I set the listing to be collect in person UK only and I am definitely not enrol...
Click and collect , order not ready!
Hi my order was shipped to the " click and collect" point 18 hours ago by Royal Mail tracking, but I still didn't receive message from eBay about ready to pick up? Anybody know how to fix this issue? Gediminas
Buyer received item but tracking not scanned or updated. Funds on hold
Hi I’m hoping somebody can help. I dispatched 2 of the same items to the same buyer at the same time. Both parcels were successfully delivered and the buyer has messaged me to let me know they received both. The problem is one parcel was tracked and ...
Whats happened to the weight for postage setting
I have listed the weight of my items for years and postage policies are based on the weight. Now when i list there is no weight field to fill in. Anyone know whats happened to it? I did have trouble updating some of my postage policies they didnt see...
Two items delivered on separate days to GSP Lichfield, not scanned further for 4 weeks!
So, I have 2 items, to the same buyer (purchased on different days, sent in different packages) that were going to USA via Lichfield. Both are said to have been delivered by Evri. The first package was delivered on the 11th of Feb, the second on the ...
Order should've been posted but was collected instead
Hello folks, I had the option for posting (supported by me) and also collection for my item being sold.Just because I wasn't aware about the politics of collection items and how to do it properly I thought that it was a good idea to message buyer to ...
Royal Mail surcharges for underpaid postage... ???
I have just experienced this issue as a buyer. It is the first time it has happened to me. Not only am I being charged the additional buyer protection fee as per eBay's new policies, having paid postage in full for this item at checkout, I am now rec...
simple delivery...
i've gone to list a couple of items today and the default delivery option has switched to simple delivery. Is there any way to opt out now as its more expensive then going direct to the courier. SD wants 2.94 with evri for a 1kg parcel with insurance...
International postage debacle
Can anyone make sense of this??I sold a small item that was to be sent to Brazil. When filling in the postage options I ticked the Royal Mail 3-7 days delivery service which was quoted at around £19. I subsequently checked at my local Post Office and...
EVRI tracking number on label isnt matching when I try to raise a claim
This is extremely frustrating - EVRI hasn't updated my parcel I've sent to a buyer since March 1st. I've tried to raise a claim through the eBay pack link help with my email and the tracking number but it's always saying the tracking number is incorr...
