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Seller News: December 2025

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Oversize parcels

Hi. So just had a message from a potential buyer asking if I could post a £15, currently collection only item. It's around 700mm long, weighs less than 2kg. Due to length, no options on SD. I don't see 'advanced or custom' So what now? In the past th...

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Simple Delivery - insurance value

Hi, am I right in thinking that Simple Delivery insures up to £750, so there’s no need to arrange separate ‘signed for’ postage for such items? My items sold for a lot more than I was expecting so I want to make sure I’m covered if they get lost in t...

DHL Courier not collecting for the second time

Twice in a row DHL have not collected a parcel from my address. Call customer service and put in the shipment number it just hangs up. eBay sort it out and choose a reputable firm which actually serves your customers properly. 'Simple Delivery', I th...

Pre paid labels not generating

Hi, i am having persistent issues with not being able to generate, i have several orders that need to be sent out tomorrow and quite frankly eBay’s responses have been useless! I am now likely to lose out on customers, good feedback and selling oppor...

If you opt out of Simple Delivery.

Would it still say "Paid and printed from eBay Simple Delivery" on the postage label? It sounds a really stupid question but I thought I had opted out of Simple Delivery on this one.

Enrolling for Global Shipping programme - how?

I wanted to enrol in the Global shipping programme but can't find the place to do so. On my account postage preferences it saysGlobal Shipping Programme Not enrolledbut there is no option to change it

Complaints about Evri, please stop using them, they may be cheap but they don't deliver

There are highs and lows for many delivery companies. Sometimes, we, as a business find one is ok for a period and then we have to move to another. Staff seems to be the key, rather unsurprisingly but we keep our options open and on many days use mul...

Postage Label not generating error - It was not possible to generate the label. Something is wrong.

When I click the "Get Postage Label" to generate a label or QR code the below red box error shows;"It was not possible to generate the label. Something is wrong. Please try again later."This is happening on each of the 3 items I have sold and it happ...

Resolved! Using ebays simple delivery for watches.

Good Evening.I have been on ebay for about 20 years. I have sold a few items. So when recently I sold a watch, I was directed to ebays simple delivery. With suspicion I checked what was covered like most people would do. So, the fun began when I sent...

Resolved! Guidance on Refunds for Missing Evri Shipments

Hi everyone, Over the last couple of weeks, several of my tracked parcels sent via Evri have gone missing. As a new eBay business seller with a shop subscription, I assumed eBay would handle the refunds since Evri is their preferred shipping method. ...

SIMPLE DELIVERY - EBAY PLEASE JUST ABOLISH IT!

I can't speak for every private seller but I hope I can for a vast majority or mostly all after some online research.Ebay have destroyed the freedom for private sellers with this dreadful "simple delivery". It does not work, it never will and every s...

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packlink ignoring ALL emails direct from me, UPS UK, UPS USA

£5,000 Package sent via packlink and they are Ignoring all my emails sent every day for a month They are ALSO ignoring UPS Emails I just want my £5,000 parcel returned to me UPS today said sadly Packlink have not responded to there request sent on th...

Simple postage starting December 25

We sellers are put off by this rigidity.of simple postage To customise the best experience for the buyers we need flexibility of how we post out items.Jewellery excluded fromSB IE has to.be posted different way.Please object to this change by voices ...

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