Simple Delivery Postage problem

[brhylliant]

Hi 

I've just began a new listing and noticed the addition of something called "simple delivery" for my postage option. However, I am now unable to locate 'custom postage.' What's going on?

The vast majority of my items are listed with Royal Mail 48 Tracked which costs £3.35 for items under 2kg. But this 'Simple delivery' has a price already selected, The buyer will pay £2.94 apparently. And it seems I have no choice in the matter.

Is anyone else experiencing this bizarre turn of events? A friend of mine noticed something similar, but he at least has two options 'Simple Delivery' or 'Custom postage.' I have no such option. According to ebay help there is a technical issue upon which  they are working.

Any ideas?

[tressygirl]

Here's a workaround I've used when this happened to me.

Click on Collection then straight away back to click on Postage Only, the custom option shows,  and you can relist the item with the postage you wish to use /charge.

@brhylliant 

[marco@ebay]

Hi brhylliant, thanks for your post.

In your listing flow, you should be able to see an option to keep simple delivery or go to custom postage. If that's no happening, and the advice above doesn't work for you either, could you please take a screenshot of what you see when you try set postage for your listings, so I can take a further look?

Thank you,

Marco

[brainuk]

When you reach the postage part of the listing, there is the Simple Delivery nonsense and underneath there is Search Advanced Options". Click on that and then you can choose carriers and RM etc.

[wjperryjaguarspares]

I have just spent half an hour on the phone to ebay about this, i am now more confused than ever.

[peterroy2014]

I phoned them this afternoon about this and she said a fix would be applied in 24 to 48 hours 

[japanesepoppy75]

I cannot opt out of simple postage it’s the only option I have on all my new listings from yesterday 25/03/25. I know how to opt out & change it as been doing eBay 25 years. My issue is that the option to set my own postage has totally disappeared. Is anyone else having this same issue? Are EBay forcing us to use simple delivery forever now??

[peterroy2014]

I phoned yesterday and she told me it was being fixed in 24 to 48 hours.
If when listing you click on Collection only , then go back to postage,  the custom postage option reappears. I did this today. But I was assured it was a glitch that was to be fixed

[brhylliant]

Hi - thanks for the reply - here's what I see when listing an item:

[brhylliant]

Hi - Frustrating isn't it? One customer service rep suggested the following method when selecting postage.

Scroll down to 'package size' - should be under 'simple deliver'

Scroll down past package sizes and you will reach 'switch to custom package.'

This will restore postage options - simple, yet ebay for reasons best know to itself did not inform about this change. Hope this helps.