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US tariffs reminder and Royal Mail shipping changes

We understand that ongoing changes regarding US tariffs may have brought uncertainty, especially for those of you who frequently sell into the US market. We’re committed to supporting you through these changes. What’s happening? The US de minimis exe...

User avatar by Community Team • Community Team
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An in depth guide to dealing with EVRi

The Problem with EvriEvri’s customer service is deliberately hard to navigate. Here’s what you can expect:Their callback system rarely works. If you do get a call, it’ll be at an awkward time and you won’t be able to call them back.Any numbers you fi...

How to select Royal Mail Tube option in Simple Delivery?

Hello, i'm looking to send some things using Royal Mail's 'tube' service but can't find the option in the simple delivery list. The RM 'medium' parcel option only allows up to 61cm in length which is too short for my items ('tube' allows up to 90cm)....

eBay Simple Delivery, DHL collection woes...

So DHL have failed to turn up two days so far. The first day is recorded as "33 Could Not Locate" and the second day "71 Premises Closed". I've had many DHL deliveries and collections here and it's a residential address, with extremely easy access. I...

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Criminal delivery charges.

Just sold an item for £45, eventually and with great difficulty found the eBay/DHL delivery charge which turned out to be about £13! I can find an equivalent for half of that but the need the recipients email, phone number and full address, I can't f...

Posting 12ft two piece fishing rods

Hi all,I'm selling a number of fishing rods that are 12ft (3.65m) long and break down into 2 pieces of 6ft (1.82m). Currently I offer the rods as collection only as I'm being quoted approximately £45 + VAT to post, which in most cases is more than th...

No options for return lsbel

I posted an item to a buyer which was damaged in transit. The buyer requested a refund and there is a message on my account to say that eBay have managed it, that they have processed a refund and the item will not be returned to me. So there's no opt...

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Complaints about Evri, please stop using them, they may be cheap but they don't deliver

There are highs and lows for many delivery companies. Sometimes, we, as a business find one is ok for a period and then we have to move to another. Staff seems to be the key, rather unsurprisingly but we keep our options open and on many days use mul...

Postage costs

Hi AllI'm trying to set postage for an item that doesn't fall under the sizes listed, the item is under 1 kg, however it's 65x24x8 cms so bigger than the options. I have tried all day to try to set custom postage, but there is no option for this. Eba...

Exemptions for Compensation

Hello All, I'm looking for some advice regarding Simple Delivery as a Private Seller. I have read that there are certain items that are not covered for compensation purposes, such as anything over 100 years old, clocks, watches, jewellery, precious m...

User avatar by • Contributor
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Is there a page about InPost postage on eBay?

Is InPost visible as on option on the eBay Listing Flow? I don't have anything to post right now so can't view the postage options and am thinking of switching to InPost and need to learn about it. InPost's website doesn't show me how it integrates w...

Simple

I listed an advent calendar on buy it now & picked simple delivery with medium parcel & correct weight ip to 10kg, sold the item & when checking postage paid for Evri it’s states £3.42, not the rates starting from £5.88, why has this happened, buyer ...

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