Postage

Simple Delivery not use prepaid can you enter own tracking?

I see in Simple Delivery article it says "If you decide not to use the prepaid label, you'll need to purchase your own label instead at your own cost".So if I do that can I enter the tracking details of the service I have purchased i.e Royal Mail Spe...

Resolved! Guidance on Refunds for Missing Evri Shipments

Hi everyone, Over the last couple of weeks, several of my tracked parcels sent via Evri have gone missing. As a new eBay business seller with a shop subscription, I assumed eBay would handle the refunds since Evri is their preferred shipping method. ...

Resolved! Simple Delivery compensation

Just to say that I only used once, so far so good. However, some items I sell are more than £200, and I don't I feel comfortable using just Royal Mail 24 or 28.After double checking with eBay's CS, I was told that:*Royal Mail Special Delivery isn't p...

Evri

Has anybody stopped buying items if it shows evri as the courier, l only buy now if it shows royal mail

Simple delivery lost in post; who from and how does the seller get a refund for item value?

I recently had two lost in post parcels one evri and one royal mail, both were simple delivery with tracking showed them as despatched by myself but ultimately neither arrived with the buyers.The royalmail parcel I responded to buyers request for a r...

packlink ignoring ALL emails direct from me, UPS UK, UPS USA

£5,000 Package sent via packlink and they are Ignoring all my emails sent every day for a month They are ALSO ignoring UPS Emails I just want my £5,000 parcel returned to me UPS today said sadly Packlink have not responded to there request sent on th...

Resolved! Royal Mail Tracked 48 + Age Verification Option Missing?

We've sold an item that requires age verification and usually do so through the above service. Issue is that it is missing on the Royal Mail website. Also tried to get the label at a post office and it had been removed from the system there as well. ...

Buyers

How do I get an idea into eBay’s suggestion box? When a buyer checks out and pays for his purchase, it would help to also have their email address . Most decent couriers have made them selves more efficient by updating tracking info daily, by email. ...

Unable to generate postage label

Hi, Is anyone else having issues generating postage label for ebay orders? When I try to buy postage labels for the recent orders, I'm getting the following error since yesterday: "We're still processing your payment for this label.Please try again l...

Insured delivery of a high value item to eBay authentication centre

Has anyone here had experience of sending a high value item to the authentication centre? I am a private seller and having trouble finding a courier who will insure a watch which exceeds Royal Mail's cover @ £2,500. A lot of couriers don't insure pri...

Resolved! Simple Delivery & EVRI

Simple delivery....simple question ? Why are we forced to use only EVRI now, I always used Yodel before and that option has disapeared along with Packlink.... Why so they keep chaning these things ?? Is the bottom line the money ??

How do I see if a label has been refunded?

Customer brought 10x of a product, size and weights all correct but eBay generated a pre-paid label that isn't suitable. Had to request a refund and buy 3rd party.How do I track if the refund has been approved for the label? Otherwise I'm being charg...

Resolved! Used the same Evri label twice so have sent two items to the same person. One hasn't arrived!

My husband prints my labels and has printed the same one twice. I have used both to send different items without realising and my fault for not checking more carefully of course. I posted the first 5 days before the second. The second item has arrive...

Resolved! Wrong postage listed

Hi, I have just sold a large soft toy but I only paid for Royal Mail small parcel at £3.38 .I should have actually bought a MEDIUM parcel label. Is there any way I can change the label or pay extra?

Bulk orders page can't find delivery service when international orders are combined

Reported 6 months ago on the community chat, but still an ongoing issue. Error message doesn't give me anything I can fix. Before combine: After combine: