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US tariffs reminder and Royal Mail shipping changes

We understand that ongoing changes regarding US tariffs may have brought uncertainty, especially for those of you who frequently sell into the US market. We’re committed to supporting you through these changes. What’s happening? The US de minimis exe...

User avatar by Community Team • Community Team
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Late delivery

I keep moaning on here but I keep facing problems which I am not really getting help with from customer service. I had a call today into regards of late delivery I tried speaking with an advisor telling them that orders are being scanned in late not ...

Posting 12ft two piece fishing rods

Hi all,I'm selling a number of fishing rods that are 12ft (3.65m) long and break down into 2 pieces of 6ft (1.82m). Currently I offer the rods as collection only as I'm being quoted approximately £45 + VAT to post, which in most cases is more than th...

Complaints about Evri, please stop using them, they may be cheap but they don't deliver

There are highs and lows for many delivery companies. Sometimes, we, as a business find one is ok for a period and then we have to move to another. Staff seems to be the key, rather unsurprisingly but we keep our options open and on many days use mul...

Royal Mail delivery issues the last few days?

Hi allIs there a known issue with Royal Mail just now? I've suddenly got several buyer claiming item not received, posted the end of last month, 28th, 30th etc. It's really weird, trying to make buyers wait as the items can't have just disappeared! S...

Buyer has not collected their item from the Parcelshop

After recent delays following the Evri tracking issue, my buyer's item finally arrived at the Parcelshop - a week ago. I had kept the buyer informed with updates via messages (on Ebay) and they were acknowledged. After a couple of days of the item si...

Bug with postage? Can’t select custom postage

Private seller, and I’m aware eBay are heavy pushing simple delivery but Yesterday I was able to list everything with custom or simple delivery no issue, made about 15 listings with custom second class letter & large letter postage. Today the mobile ...

User avatar by • Contributor
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Resolved! Guidance on Refunds for Missing Evri Shipments

Hi everyone, Over the last couple of weeks, several of my tracked parcels sent via Evri have gone missing. As a new eBay business seller with a shop subscription, I assumed eBay would handle the refunds since Evri is their preferred shipping method. ...

Simple Delivery Yodel Inpost

Does anyone have InPost and Yodel available to choose from? "More delivery options with Simple Delivery Drop-off options with InPost and Yodel Starting this week, private sellers will be able to drop off parcels at over 8,000 InPost lockers nationwid...

Customs

Is there a tax on goods from France, as I purchased an item, and when I got to checkout, it was £70 extra. Even when it states free postage.

User avatar by • Contributor
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No options for return lsbel

I posted an item to a buyer which was damaged in transit. The buyer requested a refund and there is a message on my account to say that eBay have managed it, that they have processed a refund and the item will not be returned to me. So there's no opt...

User avatar by • Member
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Breakages

I have been selling on Ebay as a business now for about 19 months. I sell alot of kitchen appliances amongst other's. Is anyone like me starting to see an increase in damages, mine over the last 2-3 months has been running at about 1 in 12 items dama...

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