Member To Member Support

My old address is showing on my pick-up only for sale items

I am losing sales, and having to refund money, because my old address is showing on listing. The map for 350 miles away is not helpful to me.

EBay Live

I do not get audio or video of the items being sold on one particular stream. Every other stream is fine.I've followed the procedures on Google but nothing worked.Has anyone else had this problem?

Unauthorised payment to ebay via paypal

How do you get to speak to a real person at ebay?

I went to buy a drone priced at £20. I was asked to select colour. When I did the price jumped to £50.Listed, as an option, was a totally different item at the advertised price. Is this considered good practice?Should Ebay permit this 'scam'?

Contacting eBay to check message logs

How do i get eBay to check a sellers messages to see if he was contacted by a failed bidder after i won an auction. The item disappearance was highly suspicious and i want ebay to check as i think seller just sold it to someone else..

Seller refusing VAT receipt

Hi, After requesting a VAT receipt from a VAT registered UK seller for an item. I was told to contact Ebay to source it myself, however it looks like Ebay has not listed this under the order. I pushed back to the seller and said it has not been liste...

Can I do more about a return?

I sent an item to a buyer 'Simple Dispatch'.Tracking on the item states that the item was delivered to a neighbour.A few days later the item arrived back with me. The end of the package had been opened.I have messaged the buyer please could they chec...

Policy violation bladed items.

Hi,I sell used garden tools and have had 3 items removed for policy violation has Ebay deem my tools to be bladed items. I have relisted my items using an age verification and setting my own postage costs but still ebay have closed down my items agai...

The Message Reply section is faulty

I have a return request. It's not an issue or rather it's not an issue until I try to reply to the Buyer on my desktop in Chrome whereupon the message reply section is auto-returning the text after only a few words resulting in a scroll bar appearing...

Inpost item stolen. Locker was empty

My item wasn't present in the locker. Just an empty packet. As I've opened the locker, eBay thinks I have the item. I cannot see how to raise this as an issue with eBay. I've notified Inpost and the seller.

I CANNOT SELL WAHT HAS BEEN SOLD

I SOLD 4 VICTORIAN STYLE TILES IN APRIL. THE DEAL WAS DONE. I AM NOW BEING INFORMED BY EBAY THAT THEY HAVE SOLD AGAIN. NO AI CAN UNDERSTAND THAT. HOW DO I RESOLVE THIS I WOULD DEARLY LOVE TO SPEAK TO A PERSON TO RESOLVE THIS

Resolved! Variations

I've been using variations for a while now with no problems. Drop down menu listing all the books I have to sell.I want to change it slightly. I want a drop down menu with categories e.g. SciFi, horror, thrillers etc and when you choose the category ...

Missing "Postage Policy" means I can't list items

Hi Yesterday I had a nightmare with an oversized parcel and tried to edit my "business policies" for postage (which I didn't even know I had) although that didn't work. In the end I was able to list my item by pretending it was something else in the ...

Call Back

Been an eBay seller for over 20 years, and it gets worse. They do everything to avoid human contact; it is shameful that, to get answers, they pass the buck by asking the community to do their work. Impossible to get any contact; they make it so hard...

Redoing a label

I need to alter a label to collection, not send

A buyer has asked me to send by Royal Mail when they have paid for Simpke Delivery and its Evri. Can

As shown, buyer has bought 4 items, combined delivery and simple delivery is Evri but they have asked me not to use it. Can it be changed, either by them or me?

Royal Mail

Hello- I have tried 6-10 times to “book a free collection” with Royal Mail for an order. It goes through successfully with a date and time but the post man never collects. Each time the post man has turned up (on usual rounds) I have asked “are you d...

Prepaid lable/barcode problem

Hi all, hope someone can help me, im a seller and have been for many years, when I get to the point it says get prepaid label, I press this and then it should send me a bar code and then I save this but now when I press this it just returns to the or...

Resolved! I USED MY OWN DELIVERY NOW PAYMENT CANT BE RELEASED

I used my own delivery service in the end so to ebay it looks like my item hasn't been delivered and the money won't be released until this happens. Does anyone know what I need to do?

what to do about a buyer asking for money off

Listed an old phone, it had a cracked screen so was at a lower price - buyer tried haggling and I eventually lowered the price and put it on a BIN. He then replaced the screen and battery so he took it apart - and now 2.5 weeks later is saying that h...

Counterfeit Goods

How do you report sellers of counterfeit medicinal products for pets.

No supply of pick up address and no response

There's no response from the seller and no pick up address supplied. I have paid for it

EBay make it impossible to contact a human being or get refund for faulty goods

After many years of being a n eBay customer I am thinking of closing my account.ebay make it impossible to get a refund you can not speak to a human you just go round in circles with AI . The seller refuses to replace faulty item I want to make a for...

Fake NGK spark plugs

Fake NGK spark plugs, seller has 100% positive feedback from over 1000 reviews. I have received a refund, but they continue to list the item. There is no way that this fake item could perform under duress like a genuine article. When these plugs fail...

Counterfeit perfume

Burberry Perfume sent to me completely scentless. Also, there is a clear difference in the bottle compared to the genuine article and the seller is gaslighting me and saying they can’t see a difference! The cellophane was flimsy- when the real is thi...

5 year warranty

i brought a fuse board for my daughters car we have 4 berlingos all 2009 in our family my daughters fuse board broke but then sorted it self out buy the time the part arrived so i kept it in the cupboard in case we needed it as its a common fault my ...

ALIEXPRESS seller trading as UK seller changing names weeks of waiting no way to contact ebay

Item purchased on the 6th of May. On the 12th seller contacted under name "best-mart6" asked question if the item was posted I was told NO. Today checking the progress item still not posted and seller name changed to "maspgatgetvice" replied whit aut...

Custom (temp, research, wish) list access

Can anyone tell me how I access items saved to a 'Custom list' please?I have saved a couple of items in a 'custom list' (found next to the delete item button), but cannot find an access/link to view the list.I've saved to 'temp list' but wonder wheth...

eBay's App, doesn't work on hawed phones & Tablets

The eBay app is probably the only one in the world that doesn't work on Huawei phones and tablets.Even the Amazon app works without any issues. Not to mention other apps from Europe or China.Does anyone have any idea when they’ll fix this problem?I t...

Payment Errors

I've received offers for several items from the same seller that I want to accept. It comes up with this message: "The item is gone but there's more to seeSome similar items that you can buy right now" The items have got offers against them that I wa...

'Pending Payment' at my Bank for an Item I've Had An Offer Accepted On

I spotted an item I wanted, but the price was a bit high. There was the option to submit an Offer lower than the Buy It Now price. I did this and my offer was accepted. I made the payment. My eBag account shows the purchase as Paid. The seller hasn't...

Collection item shipped after payment

I had a sale recently where the buyer paid for an item and requested shipping afterwards. I agreed and shipped with a tracked service. They have confirmed delivery but have not provided the collection code to me to release payment, despite asking. Al...

item return jammed - can't find a way to contact ebay about it

I bought an item that didn't work. the seller agreed to a return but sent me a label that was very small and unclear and no good in print. I'm suspicious the seller did this deliberately to make it difficult for me to return the item so he wouldn't h...

Resolved! Why is this ring a restricted item?

I sold this ring at a knock down price (see pic) and sent it off to the GSP who have refused to ship it on and, as you can see, will not let me have it back. I'm not losing out as I keep my payment, the buyer is sad even though they will be refunded....

Global shipping item sent but stuck in customs in New Zealand...

Global shipping item sent by me but stuck in customs in New Zealand...2 weeks ago I could contact Ebay directly to look at this, but NOW only options I get are...1. contact buyer2. add more tracking3. Give refundI don't want to give refund when I am ...

Help needed with Large Letter postage and eBay label options

Hi everyone, I’m hoping someone can advise me on postage settings. I sell a 3ft x 2ft flag, but it is folded and packed flat for posting, so it should fit within Royal Mail Large Letter size. The issue is that eBay seems to be treating it as a small ...

Item returned and damaged, nothing happened

I sold a meta quest 2, the buyer returned it and said the controller was "cracked & non functional". In reality, the "crack" was a minor scratch that I struggled to physically see with my own eyes. Everything was tested beforehand, it was functional ...

Removed negative feedback

I left negative feedback for a seller. I had bought an expensive item from them, paid immediately, got (automated) positive feedback from them, plus an enthusiastic (automated) ‘You got it!’ message. Two days later, they sent me a message saying the ...

Item went missing in transit. Buyer asked to return item.

I'm a bit lost on what to do in this case. My buyer received my package, but the box had been tampered with in transit and the item was no longer inside the box. He got in touch straight away and provided photos and reported it to ebay. I responed to...

Global shipping programme

I have only ever sold in the UK but would appreciate other folks' views on Global Shipping Program - is it as simple as described? Hoping to sell vintage t-shirts and merchandise which seem to sell better overseas. Thank you.

think ive been scammed

Just had email from ebay saying a buyer has raised a payment dispute looking to get back £300 for pair of Louboutin shoes I sold way back on 15 February saying that they never arrived. Tracking shows shoes were delivered and indeed the buyer left fee...

Not received

Hi,I have bought 2 separate items from the same seller, I have not received, and he has now deleted his ebay account so I have been scammed. Delivery date for the items is the 26th of this month so can’t put a case in until that date. When I know I h...

First Negative Feedback

Hi everyone. So I got my first ever negative review recently. I did nothing wrong but when I tried the appeal thing through eBay, they unbelievably upheld the review. Is there any other way I can go about getting this removed? Apart from contacting t...

High heat comb straightener

Why can't I find a item I bought in October 2025 I didn't receive a 12 month guarantee with it

Item delivered but but tracking says it hasnt

I have contacted the buyer and they have confirmed receipt of the goods but the tracking hasnt updated to say delivered . How do I get in touch with ebay to receive the funds?

Sending item back to seller

Hello, I purchased a item that didn't match the description once I received it.The seller agreed to have it back for a full refund but I said I had to open a resolution case to cover myself which they have agreed to.My question is that I have been to...

Technical issue

Hello. How can I contact a human at ebay? There seems to be a restriction on an item I have listed which means a buyer who has contacted me can't bid. Thank you.

Appealin request

I, am writing to you regarding the case number (Order number ***), which has been closed by your company. I strongly disagree with this decision, as the product description does not match its actual quality. I request that you reconsider this decisio...

Looking for advice on eBay dispute – buyer collected item but funds are being held

I’m really hoping for some advice as I’m quite stressed about this situation.I sold an item on eBay and the buyer collected it in person. The circumstances were a bit unusual, but at the time it felt genuine.The buyer was an elderly man who said he d...

Resolved! Incorrect offer retraction - no option to send new offer

I recently had an offer on an item but put the wrong amount on my response so retracted it, but then I could find no way to send the correct value offer.Even tried to contact the buyer but if I put the item number into the option there was no way to ...

Non working body spray

I bought a set of 3 body sprays and one of them is not working meaning the part that releases the spray isnt working therefore nothing is coming out. I have messaged the seller but got no response I only want to return one not the whole set how do I ...

Revising item

On revise and changing price which it’s letting me do. Then when I press continue it coming up with a message that says start date is too early???? And won’t let me progress. Anyone know what to do please? Don’t want to delete and relist again. Thank...

How much is an item covered up to on simple delivery?

I'm trying to find out whether simple delivery will cover collectable coins with a value of £150. The policy seems to say they are not prohibited, but I can't find out what level of compensation there is for loss or damage. I would usually opt out of...

age verification

Hi I'am 56 years old with 2 credit cards try to buy a set of drill bits to drill a hole but i need to verify my age when you submit the card details it says there is a problem and can't proceed Thanks

Fees for a car that didnt sell

Hello there, I recently sold a car on a 30 day advert, I had a auto accept offer of £900, the buyer then started to ask questions and the eventually failed to turn up to collect and pay for the car, I resisted it a few days later but am now being ask...

Childs push bike

Hi, i sell quite a few children's push bikes through Ebay, yet I have one that keeps being removed. It is a childs manual pushbike, yet eBay keep stating it contains lithium batteries. It was listed twice without selling then, the last 4 relistings h...

I am a business seller in the Uk, sold an item to a guy in the UK but ebay have taken the vat

Hello I am a UK VAT registered business based in the UK. I sold an item yesterday to a guy in the UK. Received my payment today but Ebay have deducted the VAT from my payment. Written on the ebay generated invoice it states at the bottom "order total...

Evri has damaged / lost the parcel I sent and are being useless

Hi all Evri lost / damaged the parcel I sent and are being useless. who do o speak to in ebay land about it?

2 factor aithentication

How do I turn off the 2 factor authentication? If I can't turn it off rhen I am going to stop using ebay. It's a damn inconvenience, having to get the landline cordless phone from another room when I do not have whole house coverage & the call drops ...

What is Ebay doing to the code throttling search results to make them load so slowly?

What is Ebay doing to the code, throttling search results to make the pages load so slowly, and blocking any functions while they are doing so? Any search, for any item ... the search results are taking 15 ... 30 seconds to load, while in the meantim...

Bank account verification does not work

Is anyone getting paid by Ebay and why isn tthis being resolved. i ahve jsut compiled 30 items from a clear out prior to a move, On the last one I went to enter my bank details for payouts and keep getting an error message. Surely this defeats teh wh...

buying a item that has restrictions

i recently tried to buy a replacement circular saw blade, i was asked to verify my age by providing credit card details, however i do not have a credit card, so i could not buy the item,i have been buying and selling on ebay for some 25 years does th...

Simple Delivery - size restrictions

My parcel is 120cm in length (weight under 2kg) but the maximum dimensions on all 'Simple Postage' services only go to 65cm, what do I do?

items that were collected still in orders

I have two bags of jewellery that I was selling, in one order. The buyer came to collect them. She gave me a code that I typed in and the order was changed to collected. This was weeks ago. This order is STILL in my orders list and it says that i nee...

Partial refund scam

International Buyer purchased item, requested return as not as described, Then sent a message asking for a 33% partial refund to close the case !!!!! The member has just joined and already asking for refunds etc. The return process for international ...

Export Control Organisation via eBay's GPS centre

Hi I sold a VOGUE ITALIA magazine to a US buyer - as usual I posted it via eBay's GPS centre but for some unknown reason Export Control Organisation in the UK rejected it and sent it back to me. eBay won't give me a full-explanation why it was return...

Can’t list an item after an inaccurate policy violation

I tried to list an item for sale, but it has been suspended due to a policy violation. The reason is inaccurate and the product doesn’t contain any lithium batteries. But I cannot relist the item directly again with it in an inactive folder. Please c...

Simple delivery

With simple delivery the postage it charges seems to be less than I would have to pay.I went to the page where you can change it and I changed everything to use Royal Mail and the flat fee of £5but when i continued with my listing it won't change fro...

Collection only listing not appearing on local map

last week I created a listing for a swimming pool I wish to sell. It is advertised as collection only but when I look at the map under the collections tab with the post code I provided, the item does not appear. Any ideas why that is?

Confused seller cancellation process and aggressive buyer behaviour

I would appreciate some advice regarding a difficult experience I recently had as a seller on eBay UK.I sold a mini fridge, but after the purchase I discovered that the courier services available to me would not accept the item for delivery due to th...

All my previous purchases have disappeared

Resolved! Buyer - Returns help

Hi! I recently made a purchase which contained 2 items, item 1 is a mid layer dog jacket to be worn underneath item 2 which is an outer layer with weather protection. The problem is they're 2 different sizes! So they don't fit my dog. I requested a r...

Item with 12 months warranty, seller not responding, issues from 1st month, less than 6 months old

Bought a Impact driver with 2 batteries, contacted the seller after a few weeks telling him batteries only lasted about 1 min then died. He asked for a video to be sent but didnt provide an email address, told him i was away travelling and would sort...

I think I'm being scammed as a seller

I recently sold a used item and was contacted by the buyer reporting that it is defective. I was very careful parcelling it up, securing moving parts with tape, so that it would arrive safely. I was very upset to hear that it wasn't working. I tried ...