Member To Member Support

Can I give customers a choice of courier?

I have Yodel, Royal Mail, Evri and DPD can I give customers a choice? So if Evri is terrible in their area then they can choice to have choose Royal Mail - maybe at an extra 50p

Request for Assistance – Item Not Received, Case Closed Prematurely

Hello, I opened an “item not received” case because I never received the item I purchased.After the case was opened, the seller contacted me and I provided all the information they requested. However, the item was never actually shipped — even though...

Simple delivery yodel

Hi, I’ve found out that eBay have recently allowed InPost to be used again as a service for sellers to send their parcels. However when I go to my postage preferences in settings I don’t see this as an option. Help would be appreciated as InPost is t...

My order never arrived and back to sender from depot

My parcel never arrived. Parcel was stock in GLS Germany depot then was back to seller. My money never refunded. I lost money and seller don't want to refunded. I have bignoroblem but I have proof screenshots from GLS website tracking of parcel was b...

We don’t allow counterfeit items, replicas, or unauthorised copies.

Hello, my listing for Nike Air Max 95 OG shoes was removed because they were supposed to be replicas or unauthorized copies. I've already sold two identical units, and they were authorized at the center, and there was no problem. I'd like to know why...

images not allowed

why can other sellers use an album cover to sell a vinyl and I cannot use my photo of the same album? is it because my pixels are greater?

My listing has been hidden as the AI thinks I've tried to sell outside of eBay when I haven't.

My listing has been hidden as the AI thinks I've tried to sell outside when I haven't. What do I need to do the get it listed? There are no external links to other websites or personal details of any kind. Is this just eBay's AI getting it very wrong...

Offer received

Hi received an offer within the hour on an item but now cannot see it?? i would like to accept the offer

thieves

i just sold and item which the buyer paid postage on and e bay are demanding £3.50 for postage from me !!!!!!anyone else experience this fraud ?

i have an item for sale that has a make an offer option

however the potential buyer has sent me a message saying it is not working what should I do

Buyer wants to cancel sale

Can a buyer ask for more postage after the item is paid for because he entered the wrong postage to start with. It was a Buy it now best offer. Under ten pounds. This buyer had put down a the postage for letter post but now says it needs small parcel...

Maximum bidding limit

I was bidding on an item in eBay auction and I noticed eBay had automatically put a higher bid on the item for me, then I noticed my maximum bid limit is £41,000 , how can I resolve this

postage option not recognised

I can select the postage option, buyer pays. the button highlights but when I go to list I get a red message telling me to fix the problem. Can't see any problems Package 4Kg 400cm X 300cm X 10cm.Thank you for any help given

Find the seller?!

Please can someone help me find who sent this parcel as neither Evri nor EBay can. Basically a parcel I didn’t order and want to locate the sender . Does the reference here mean anything. it’s a Kiss album called Destroyer and I found it deeply unset...

Need assistance with mistaken payment

Just wanted to buy some items that was on offer on cheap price but gone away too fast but deducted amount from my PayPal credit. What is the solution please?

buyer offer

I have 2 items on buy it now that I have not clicked the allow offers but the buyer has sent me an offer anyway, how is this possible?

Resolved! Unable to add items to WATCHLIST

For several months now I have been Unable to add items to my WATCHLIST even though I am logged in.Anyone else have this problem? I am using Mozilla and Chrome and have no luck on either browser.I click on ADD TO WATCHLIST ... and nothing happens and ...

used throw with multiple flaws

I received a throw through the post, described new. it had multiple flaws and clearly had been used .the seller has refused a return stating it description was accurate .what course can I take

Reversing a refund

Hi everyone I couldn't find an item I have sold so assumed it had been taken to charity shop. Soon as I issued a refund I remembered where it could be. I have messaged the buyer explaining the situation but is there a quick way to reverse the refund;...

Simple delivery

My buyer purchased two items from me but paid separately for each, I now have to post the two items in two different envelopes. If I combine I'll have an un dispatched item and an un insured item if the combined envelope were to go missing.....just s...

Resolved! Wrong postage option showing for 'buy it now' in preview listing

Hi,I have drafted a listing as 'buy it now' and selected 'buyer pays' postage. However, when I preview the listing (it's not live yet), it shows 'free postage'. Any help gratefully received so I can send this live!

Sneaky Seller

HiJust wondered if anyone has come across a problem like mine and managed to resolve it?I bought what I thought was a fully working, used Delongi Coffee Machine. When it arrived it was filthy, dirty and badly packaged (no wadding or bubble wrap to pr...

Buyer refund dispute

I've been ripped off by a con merchant who recieved my items then claimed a full refund lying that they are damaged goods. He now has my items free. How is this even possible?

Ebay and evri label problem october 2025

I bought a torch on the 20th of October, all was going well until this problem with the labels with evri, the torch was then returned to the seller by ebay request which didn't happen, I then opened a not received case which was put on hold until the...

Buyer's delivery address rejected by eBay but not excluded by Seller

As a seller I have no exclusions as far as delivery addresses go, in the UK or abroad and I have made several successful sales from 2 recent listings [eBay item numbers 27748401047 and 277484707568]. However, between 5 and 8 Nov 25 one potential buye...

Tracking Added? I've not shipped item yet?

Hey, been a while since I sold on eBay. Sold an item, it says pending payment until delivery. Fine, however the listing has auto populated a tracking for Royal Mail?? I've not even been to the post office yet or a drop off point? Is this all legit? H...

i want to remove simple delivery

Hi, I’d like to remove the Simple Delivery option from my eBay store. It’s currently preventing me from seeing buyers’ addresses, and I prefer to handle shipping manually using my own delivery method. Could you please help me disable or remove Simple...

Postage address query

Hi there I have sold several items on eBay but I have never come across this. I went on Google maps to find out the address location from the buyer and the supposed postal address is from a permanent closed business building. I'm slightly paranoid an...

Resolved! Postage labels

Buyer purchased 9 items from my listing. All paid for including 9 Evri postage labels. On arrival at agents for posting found that all bar codes were the same and therefore were not accepted items not suitable to be sent in one parcel due to weight s...

Order Number Missing from Post Order Messages

I've noticed over the last week or so, That when a customer sends a post order enquiry or message, the Order number is now no longer displayed at the top of the message (above the text Box) So the previously easy route of clicking the order number an...

Postage costs

Hiim trying to add 2 listings on eBay however when it comes to delivery…..it is not coming up with suggested deliveries from Royal Mail, Evri etc. I’m using custom postage. It is also not showing the postage cost from……which I can then alter to inclu...

Qr Code question

Hi. I've just sold an item for the first time in a year or so. I didn't realise there was a QR code that I needed to show at the post office. I only noticed this when I went to mark the item as dispatched. I've paid for recorded delivery, I have reci...

EBay refunded but I don’t get my vinyl back

Dexys Midnight Runners - At The BBC 1982 -RSD 2019 New / Sealed Order number03-13731-87013Quantity1Case ID5367691669Case opened05 Nov, 2025Case closed this guy bought a sealed album opened it then played it. 14 days later he contacts me and wants a r...

Download

Not received my ten pounds download

Extra payments taken

I noticed when purchasing an item the other day that there were two additional payments of £1 each taken from my payment method. I took this up with Paypal and although no response the amounts disappeared. I have just ordered another item and the sam...

Order issue

Hello. I just order 3 item by Klarna (pay in 3) and payment is deducted from my account but these are still in my basket and not showing in my orders

Selling to the US

I have an item listed in the UK and someone from America wants to buy it. I have no idea how this would work, especially as regards payment, and eBay charging commission on what will now be much increased postage costs. Does anyone have any advice?

Proof of Delivery to Buyer-Provided Address – Case Appeal

The buyer purchased a product from us. After making the payment, they sent a message asking to ship it to an address different from the one listed on eBay, which I did. The package was sent to the address provided in their message.Three weeks later, ...

Resolved! Ladder return fees

I have bought some ladders, the company offer money back guarantee. The rungs as it turns out are to too thin for me and not comfortable. Asking the company to return the item they have agreed but want to charge me £50 plus VAT. Is this standard prac...

Global shipping refuse to accept parcel to Canada????

Customer from Canada buy jacket with global shipping. Tracking info from Royal Mail shows : recepient refuse to accept (GSP ,Lichfield) and now return to sender? Buyer ask what is the problem? Any idea why they return it?

AD General Fees ... How to understand

Please can some kind soul help me ... I just cannot understand the ad general fee calculations. I sell at 5.99 and receive 5.52 after BPFpostage is 0.87ad general fee is 0.79 Order earning is 3.86 The ad fee general was at 10% ! How does this calcula...

Resolved! Selling a kitchen knife. After itv was removed.

My kitchen knife was removed yet there are many similar in ebay ? How can I relist ?Thank You .

Late delivery Defect Appeal

I have an order that was dispatched on the same day when it's ordered, with the receipt from post office evidence that. The buyer claimed it's not received a week later, and I raised that to Royal Mail, who confirmed the failure to deliver that. I ap...

Simple delivery of Gold jewellery

I will not send Gold Jewellery or expensive coins via simple delivery as the service is not to the requirement of Royal Mail .

Morphy Richards iron

I bought a iron in march and it's stopped working it lights up but no heat it's still immaculate condition I've tried emailing them but rejecting emails wondered what my rights are it's 28.00

Seller cancelled saying I had requested when I haven’t?

What’s the process for a seller cancelling my order because they didn’t like the price it went for and saying I asked for cancellation when I never? Thanks.

No views on listed items

I re-listed a number of items because the active time expired. Once re-listed the items got no views let alone watches. I cancelled the sales and re-listed them and still I'm not getting any views. When the items were first listed I got plenty of vie...

Purchased a item which was falsely advertised

I recently purchased an item which was listed for my Vehicle and also stated the part number.I purchased and received the item and found upon receiving the item is is the wrong part and not the one listed. I had contact the owner to say it was not th...

Resolved! frozen funds

I sold for two years and had a good rating, but I was banned. I can't sell and I can't withdraw my money. Ebay is holding it in my account, which is blocked. My question is: when will I get my money back?

Offer received but deducted from that was the buyers protection fee

This is so confusing. I've received an offer for an item I'm selling that I'd like to accept - but the Buyer's Protection fee will be deducted from the offer - meaning the seller pays the fee and not the buyer. This seems to contradict the claims fro...

listing removed while it was bcz genuine militrary level product

Ebay just removed my listing even it was a militrary level genuine product and i was just shared safety data sheet with ebay team . i want to relist it due to good sales. so how can i resolve it. ?

proof of age

Why do we even need proof of age?I assume all ebay members will live in a household where they will have very easy access to multiple types of weapons that they can conceal about their person and cause damage to unsuspecting persons.I am not encourag...

SELL MOTOR CAR

I WANT TO SELL A CAR ON E BAY UK. I WANT TO PAY FOR THE AD BY CREDIT CARD. BODO

Resolved! tesco points for evri label how to link

Hi there, I'm an ebay seller and since evri is official courier now on here trying to figure out how to get tesco points for those evri prepaid labels. Tesco cx service couldn't help. Ebay human agent couldn't help. Not chuffed about evri being only ...

Where's my fee credit?

Hi,I'm trying to chase up my "fee credit" (compensation) for a parcel I sold which was lost by simple delivery (evri). The buyer opened a case, I issued a refund....I've been going round in circles for ages. I used Resolver in the end with Evri, who ...

Need to know were to request again

I have paid for a phone tonight and I have tried to cancel it but the buyer as rejected it then I have sent a message to buyer as I have got the wrong phone and have asked him to cancel it which he as said he would do if I sent other request but its ...

My eBay account has been locked due to security reasons. I’m ready to verify my identity and ownersh

Lik we see in the picture

Something went wrong

Has anyone experienced issues when booking a collection for an item as a seller? I am trying to book a collection, however, it eBay keeps saying - “Something went wrong. Please try again later”. Any help is greatly appreciated.

Unable to make an offer

The app doesn’t allow to make an offer to the seller, asks to provide new payment method, although there were no changes in my card details. Even when I try to re-register my bank card, it doesn’t resolve the problem…

Can’t list an item

Hi, I am trying to list my item for sale. I have enough ‘selling limit’ to upload. When I click post listing, I get this:Your account is currently limited. Go to Messages to find out what you need to do next.{e282030-1108477x} but there is no message...

Promoted listing

How does it work

Buy it now

Trying to list an item in auction mode but it will not list without buy it now being selected.

Sale of a bed with a reserve

I have recently sold a bed where I listed the item with a reserve of £199. The item has sold for £50 .... How can this happen?

Simple Delivery getting a refund ...........Show me the money

Hello , Can anyone tell me where I can find my postage refunds ? I have combined postage on a good few parcels now ( no thanks to Simple Delivery) & claimed a refund for the un-used labels BUT have no clue where I can see my money being refunded afte...

Appalling service

Appalling service. Bought and item and it was faulty. Contacted the seller and was ignored, contacted again and they did the percentage refund nonsense and then ignored me until the returns window ran out. Also removed the option to give feedback on ...

Return not fit for purpose

Had a request for buyer to return a vintage ring £140 as ‘not fit for purpose’ they say it has piece of the ring which is scratchy & unwearable- this is completely false. I know I will probably have to accept the return to get ring back & if they hav...

Item send and buyer received it damaged.

I sent parcel and it was received damaged. Item was very well packed. I used ebay simple delivery. Buyer is sympathetic over situation. So what happens now ? As its not my fault or his what the next step ? Thank you.

Resolved! Bidder lives in Germany

Hi, i am selling quite an expensive Lego set that finishes tomorrow evening, i have just received a bid on it, but looking at the bidders feedback page states that he lives in Germany. I don't want to send it to Germany, what is the best thing to do ...

Resolved! Buyer has not picked up item

How long should you have to wait for buyer to collect item, it has been paid for (but pending) will i have to wait till it is picked up before the funds are released ? and how will eBay know that the item has been picked up ?

Post office damaged a table I sold during transit.

ebay has refunded the buyer, however I am not clear I received funds where do I find out the answer.

Resolved! Fake band shirt sellers Vs Real vintage

I can't believe the audacity of ebay sometimes. I listed two items, both old vintage tour shirts and they've both bounced back saying they've been hidden from sale due to counterfeit policy infringement. I can't even imagine why!? The pics show every...

Refunds as a seller

My buyer has requested a refund as item hasnt arrived, if i accept the request do i lose out? Seems a bit unfair?

Package returned to sender as damaged, but there is nothing wrong with it?

I recently sold an item and posted it to the buyer using Ebay simple delivery (Evri). The Paracel was not delivered but on the tracking it stated that the parcel was damaged and was to be returned to me.The return arrived at my home today and checkin...

Refunds

Hi,I sent an offer to buy some wheels for a car on the 4th of November. The offer was accepted by a private seller.This was to be collected in person. I’ve since changed my mind and want to cancel the payment. I messaged the seller on the 7th request...

Mystery sender EBay postage - I haven’t ordered this item

Hello, I have received an eBay delivery with a “simple eBay” label on. there’s a reference and an eBay tracking number. I haven’t ordered it’s In short it’s a vinyl record I believe is from someone that’s watching me. EBay nor Evri will help (I’ve em...

Buyer has requested a refund, I believe it's unreasonable

I sold an item of clothing and the buyer has asked for a refund on the basis that it has an overwhelmingly foul smell. There is no way it smelt when it was dispatched, so either it has been damaged in transit or the claim is not true. I'm happy to ta...

faulty item returned

I recently bought a calculator which was faulty almost out of the box. The seller agreed to a return eventually but refused to cover the postage. I followed all the proof of postage and proof of receipt instructions and now Ebay has closed the return...

Dangerous item

I bought an item over 30 days ago and then I was recently sent email from EBay stating the item was defective and to contact the seller. I contacted the seller and heard nothing but they deleted the item from their shop. When I try to contact EBay I ...

Customer service is not working

Kindly give me link from where i can chat with because case close in my favor but payment are on hold

Not delivered item

I ordered and paid for an item but it wasn't delivered. DPD returned it to their depot. I cannot report this as the item does not appear in my purchases yet the money has left my bank. Any suggestions on who I can contact is very welcome. I did messa...

shipping label refund

Hello, I had to purchase a separate shipping label to fulfil the fast delivery promise for the order. I have requested a refund for the original eBay label. Could you please explain how to find it in the system? Thank you.

my user I.D. where to find it

Hi , Nectar have not been recording my visits and have asked me to provide my Ebay user i.d./ number . Is it just my user name or is there another referance number i need to find. Thanks

Postage options and pricing

I wonder why the postage is - say for a CD £1.50 and if I increase the price, the postage is £2.50 for the same item?! Doesn't Royal Mail follow weight? Furthermore, once the delivery option is available it is not available the second time! - for the...

return request Ebay asking for a photo

My Grand daughter wanted a Christmas decoration listed as crystal glass but on arrival it is obviously plastic and nothing like the enhanced photo.I asked for a return stating it was not as described but Ebay are asking for a photo. How can a photo s...

Missing Item

I purchased a car part on 31/10/26 I also paid aa courier fee totals cost are nearly £200 I have contact the seller 3 times during the week to enquire about tracking no & couriers details I got a scant reply so today I asked for a update on my order ...

Account suspension permanent

Well I am quite disappointed in eBay, I have sold a few items for a year. I have 100 positive review without any bad feedbacks. However, very recently I had a few items not arrive or lost in transit etc. This is very strange but now I received a mess...

My campaign is inactive

and has been for the last 4 days ...How frustrating it stopped working completely ... "The file type (.png) is not supported." - It seems to me there is all wrong with the system called "eBay" ...Total frustration, postage, returns ... nothing works ...

exercise the right of freedom of expression and information

Ebay does not respect or exercise the right of freedom of expression and information as l

US Buyer Can't Pay As Ebay Hasn't Sent An Invoice

I just sold two Monster In My Pocket 24 packs but Ebay hasn't sent the buyer an invoice so they can pay. The auction winner is from the US and I had the listing set to use GSP for international buyers and just started using smart delivery. Ebay won't...

Pressed wrong reason for return

Ive pressed wrong reason for return how can I change it? As it won't let me

Realisting an old item not sold

I want to relist some items that did not sell from 1-2 years ago. I cannot see them in my not sold items history. Can they be retrieved from your archive and so I can re list without recreating

Resolved! FEEDBACK PERCENTAGE REVISION AFTER ONE YEAR

I have been an eBay member for over 18 years.One thing that really bugs me is feedback, especially negative feedbackIt's bad enough receiving it (especially when undeserved), but, what really gets me is getting rid of it.I understand it is supposed t...

Bought an item, have used it a couple of times, and it is now faulty

Bought a car tyre inflator which was advertised with a lifetime guarantee. Used it a couple of times, and it is now faulty. Contacted the seller , have had no response . It is outside the returns window so can't open a returns case. Is there anything...

SIMPLE DELIVERY NOT !!!!

Can not think of any other business that won’t refund you for a service they didn’t provide, you cant combine postage and you cant change the service to cover an extra item. if you sell 2 items that you did simple delivery you have to send separately...

order cancelled

16-13768-17083Re Cancellation reasonCancellation reasonIssue with buyer's delivery addressIssue with buyer's delivery addressDate purchasedDate purchased1 Nov 20251 Nov 2025I had paid for the item including postage. The seller messaged that the item ...

Will ebay have a custom postage option for small parcels uptp 1kg soon

Will ebay introduce small parcels to the custom postage option as I use stamps at the local post office

FALSE TRACKING NUMBERS FROM SELLERS

Following an alleged delivery the item concerned was flagged up as no received to ebay. I had since bought the same type of item from another ebay seller which arrived. The ebay seller did not respond and never responded.Ebay said a refund would not ...

Collection address

I have purchased a bike for xmas for my son and the payment has been taken from my bank showing as recieved by ebay on my order reciept....I have contacted the seller every day since the purchase and they haven't responded with their collection addre...

Empty parcel delivered

I posted a padded envelope with the item I sold in it. 3 days later I get a message from the buyer telling me that the empty envelope had been delivered. It had been torn open at the bottom, they supplied pictures as well. Evri had delivered an empty...

Ebay support is terrible

As of recently i thought i would like an electric scooter, but as i have bought it the buyer gave me the tracking number but nothing else, and it didnt even work on yodles website (yes it was yodel delivery) and i was texting the seller why it was no...

Return no shipping label provider by seller

Hi bought something as a guest. Started a return the seller isn't going to provide a shipping label. Going round in circles trying to get help from ebay

Do I HAVE to accept a return?

Hi. I sold a pair of frilly pants to a buyer. They were listed size small. The label in the pictures said small. I took a photo of my hand placed over them for scale. The listing said they were oversized cosplay style. They still have a 24" waist. Th...

Is account setup correct?

Hi AllI have just won an item and then gone to pay for it and it then says the seller doesn't post to my location,have contacted seller and they said that it came up as i chose to collect(which i did'nt).Seller has global shipping so no reason to not...

Adding tracking number to a case.

I’m trying to add a tracking number to a return but cannot get through on live chat. EBay escalated the return to a case so cannot add it there. Live chat has frozen.

Best offer isn’t showing up on listing

Hi, I’ve enabled best offer but it’s not showing on my listing:https://ebay.us/m/U99hT4 any ideas? thanks!

Car part is faulty

Hi, I ordered car pats I'm May and install car parts around two months ago. I done full services and garage mechanic let me know a part is faulty. I contacted with seller and sent pictures for proof. He accepted the parts is faulty and parts are out ...

Missing EVTN NUMBER

Sold a item which requires authentication.Free postage label provided was meant to have the EVTN number added to address, but didn't. Who do I speak to /inform?

Simple Delivery - not so Simple

I am a private seller and have sold around 20 or so items this year, all £20 to £30 range and have had no problems with Simple Delivery, in fact up until now have quite liked the way it works. Last week I listed one of my rings for £180 and it sold t...

Relist fee for cars

Is there a fee to relist my car on buy it now ? Ive just relisted after a week of no sale will i be charged again ? Thanks

iPhone 14 - 1 year warranty

I have purchased the New iPhone 14 Unlocked and sealed 128GB in January 2025 from eBay. I have a one year warranty till January 2026. When months goes the iPhone was working fine. However, till November my sim card is not working. I took my phone to ...

Trying to add stock to relist ad

On my listing's it says out of stock. When I click edit to try add stock I get the following picture. I have also had a message about having to select a domestic postage service but when I click the toggle nothing happens. I just need to simply add s...

Selling age restricted items - what to do?

Have listed a simple kitchen tool with cutting edge. Ebay has blocked until age restriction policy is implemented - but how do I do that???

Ebay has because a place to buy customs

Since ebay great idea of adding ads to it platforms and increasing proudect prices by 10% as that ebay recommends add rate I've noticed an increase in ebay selling advertising via flyers so the great sparks at ebay marking have shot there self in the...

Wrong details on my DPD which has come from the authenticity’s delivery

Hi, I purchased some trainers from an ebayer that had to go to get authenticated by eBay before being sent out to me .. Ive now missed the delivery from DPD but they have my old phone number ending with 112 ? I changed all my details on my eBay accou...

Biometric fingerprint security,i havent set this up but it demands it to get into my account, says

Can't open account, says new device, the phone i use is the same one,asks for biometric fingerprint, I haven't set this up so why would it ask

I have had a message from evri stating the item has been damaged beyond repair.

I have had a message from evri stating the item has been damaged beyond repair. I cant supply photos as they have the destroyed parcel. I need a full refund.

No Buy it Now button - why?

Item No. 257194960086I'm a selling newbie.I set a starting price and a Buy it Now price. I can see the Buy it Now price of £22 in the listing summary, but there is no Buy it Now button. Why is this?Thanks

DHL didn't collect my parcel

DHL didn't collect my parcel and this should have been collected on Monday 27th October. I have tried email and phone and no response from either. Shipping number says the parcel has been collect but it clearly hasn't. What a rubbish service. Reached...

Resolved! Buyer tracking when seller uses Simple Delivery Program

Hi. It's my first time buying when the seller is using eBay's Simple Delivery Program ( maybe arm up his back? ). All it says in the listing of the order details is: Tracking Details:Postal service Standard tracked deliveryCourier Royal Mail The Prog...

buyer refunded despite item having been delivered to him today

I listed an item for sale a while ago but i did not realise it had been bought until I noticed a dispute had been rightfully raised for a refund. On realising this I contcted the buyer through Ebay if he still wanted it, he said yes. So I posted the ...

Redunded then resold

So I bid on an item and won it, couple days passed, hadnt received it, checked my order and it was cancelled as item was damaged, now shes re-listed it! Kinda annoyed as id won this item, I guess shes trying to get more money for it, how are they all...

Over pricing

Why are sellers allowed to over price items 2x the amount they are selling for in the shops? I just found something that is out of stock and looked for it on here and it’s over 2x the amount surely that wrong

Delivery for collection item

Hi, I advertised an item as a collection only. I agreed a price with the buyer but they then wanted it delivered and offered for a company to collect the item. I’m new to eBay so consulted ChatGPT and it advised they organise collection through a eBa...

Bidding

Hi, I entered a maximum bid of £20 for an item I was bidding on. The winning bid ended up being £17 and free postage, but I was charged £20.10. This is more than my maximum bid. Why have I been charged this much?

rights when the seller has left ebay

I recently bought a DVD that has proved to be unplayable. The seller appears to have left eBay and the I can't find any information on the eBay site as to what to do in these circumstances. I suspect that I have been ripped off. I doubt that there is...

Payment dispute

Hi,A buyer opened up a payment dispute, I was given the option to challenged the dispute or refund the buyer, at this point there was no option for a return. To be covered by ebay seller protection in their terms and conditions I had to challenge and...

PS5 Backbones

I've purchased two and received two Backbones today however one of them appears to be for the Xbox, I didn't see anything in the description, and still can't stating it's for the Xbox. I've requested a return but this has been refused. What can I do?...

contact

customer support

Printed list of all I bought in last 3 years

I can see on ebay all the items I have bought in the last 3 years. I would like to down load a history record of this. Does anyone knw how to do that?

fitted car parts that don't work

I bought a fuel sender unit from an ebay seller for £90. It was fitted last Monday at a cost of £200. It has stopped the fuel leak, but the float arm does not work so have no idea how much fuel I have. So - the part does not work. I cannot send it ba...

Dax Wax Super Neat hair Creme Soft Hold, Medium Shine 3.5oz (99g)

Hello,I have just read the recall message for this product, no reply from the seller ? What should I do?Regards,

I have been scammed

I have been scammed and eBay have really let me down. They haven’t helped me so instead I’m having to see if I can get my refund through PayPal, I’m just wanting to know how successful a refund through PayPal will be if eBay have closed my case. The ...

Unable to edit listings

Every time I go to edit my listings i get this messageWell, this is embarrassing.We're sorry, the listing tool isn't working right this second.Please try again later.Anyone have any ideas Thanks

Simple delivery failure

Twice now the postman has failed to turn up with the postage label so i can send an item out via simple delivery.It is now making a mockery of me,as i have always sent items out promptly.It is showing that i am late in posting it.Yet i made an arrang...

Simple delivery/setting your own postage

I use simple delivery. I have an item for sale that costs a lot to post because of its length(it is not heavy) How can I change my delivery options for just this item? I don't want my other items for sale to change from simple delivery. Can anyone he...

Return

I have sold a netgear mobile router and the buyer saying it’s not working but it was working when I had it

Stupid Delivery, again!

I sell some items. They fit in to a standard envelope, weigh a few grams, and did cost 87p to post.Stupid Delivery deemed them to be a parcel, at £3.38 each.I spoke to one of their highly trained people, and was told to book out with their label, boo...

unable to withdraw my money after 4 days

Sold an item and it was collected Monday evening by the purchaser.Feedback all done and showed my balance as correct. I noticed my bank details wete incorrect (change bank account last year) , so updated my bank details. Ebay now put a hold on my wit...

Purchase

Purchased a bag with a lock that doesn't work. They have said not to return it, but won't replace it

Buy cancelled sale

Buyer cancels sale, will I as a seller have any fees taken? What are fee credits?

Why no information or reason as to why purchases are not delivered. My last two purchases from Ebay

Why no information or reason as to why purchases are not delivered. My last two purchases from different sellers 1 using YODEL and the other using EVRI. Both the items reached their hubs. Then received message of a delay. after several days of no upd...

Onboarding

Hello I am in the process of onboarding and have a question. I have got to the payout information, and it says "Link a bank account so you can get paid. We also need this info so we can debit any amounts you owe, confirm your identity and comply with...

Resolved! No sales at all, for around a month

I am barely getting any sales atm. When i do, i get a sale less than £20. My numbers in seller performance, have dropped off a cliff. Admittedly i am not posting as much, but that is because nobody is buying. Ebay is the online selling platform i kno...

Combining Two Orders – eBay Forcing Separate Delivery Labels for Football Cards?

Hi everyone, A buyer recently purchased two football cards from me in separate orders, but eBay is forcing me to use “simple delivery” for each one. I’ve already contacted the buyer and let them know that I’ve combined both cards into a single packag...

Revise listing

Having trouble revising listing, no information just blank.

Problem with selling

Please help me. I've had a problem since October 31st, as I remember. I was blocked in the evening and can't sell. On November 1st, I was unblocked around noon. On November 2nd, I'm unable to sell again today. I don't know what's going on. It shows m...

Not received delivery

I’ve got something authenticated by eBay and they sent it to my address by DPD DPD lift it on my front doorstep and I am on the main road and my safe space is the porch to the left of my door which is covered so I’ve got Home this evening and it’s no...

Transferring money to bank

I wish to transfer my ebay balance to my bank and after much searching found the page which asks how much to transfer. however in putting in amount there appears to be no button to press to send message. Hitting enter on keyboard does nothing.

Item collected instead of

I have sold an item and listed it as to be posted but buyer lived very near so he collected it. I can’t work out how to change or show item as posted ? Is it possible?

How to find the QR code on the express delivery label?

Parcel

No parcel says order expired after my purchase and haven't been refunded and been ignored for days by Ebay

Postage issues

My buyer has added an additional £3.50 postage option even though she has paid for £1.55 option. I cannot remove this and she doesn’t know what she has done. How do I remove this? EBay is not giving me a code to scan as it expect me to pay the £3.50....

Buying

I have purchased two iPhones in past two weeks and both lost in transit!Its frankly unbelievable.I cant flag the issue with ebay as there is no one to contact except bots.

Simple Delivery - Mandatory Once More ?

HiI've been happily posting items using Royal Mail but choosing NOT to use Simple Delivery. All was going swimmingly until today when I could no longer choose the postal service I wanted to use. Is this just a blip in the system? I don't use Simple D...

Why can I not list an electric 🏍️

Why won’t it allow me to list a new electric ️

Resolved! Listing wont move from draft to acive

I have an item for sale that wouldn't let me change the price so ended the listing. Chose to relist the item with a new price but it will not move from drafts. No errors, no account restrictions that I am aware of, nowhere near selling limits. Item c...

Ebay selling fees when item has to be relisted due to fraudulant offer/bids

I listed a car for sale inviting offers. An offer was made and I accepted it but the seller has not responded and it appears that they never intended to buy the car. I raised an issue with ebay but nothing has come of it. I relisted the car and an of...

Does ebay contact you if your account is suspended ?

Current auction items are fine but can't see my saved draft listings anymore or when I make a new one and save it , it is blank when I open it. I recent sold an item and a message from eBay saying that the buyer had raised concerns and they were deal...

Combined Postage

A customer has bought multiple items which takes my parcel over the 1kg weight and dimensions listed for each item. Will my QR code for Simple Delivery take this into consideration or do I need to make alterations to my delivery weight and dimensions...

Resolved! Potential return scam

Sold an electronic item which was operational, but buyer says it doesn't work, so are requesting a return. They also note that its not user error as they have the same device already. My concern is that it is their device that doesn't work so they wi...

Help Needed – Order Tracking & Payment Release

I recently shipped an order, but I used a different courier than the one on the original label. Currently, eBay does not allow me to update the new tracking number, and my funds are still on hold.Order Details:Order ID: 08-13773-81452Original Courier...

Resolved! Returned item has been worn and had the tag cut off

Hi, I sold a gold pendant and chain recently at a reduced price to the buyer with a 14 day returns policy.The buyer complained soon after receiving it for "not as described" and said they would return it for a refund.It has been more than 14 days bef...

I have returned an item but the seller stated that I will not receive a refund because the arrived l

My seller has started that I will not receive a refund due to the return of item arriving too late.

Resolved! Ebay needs biometric data...

just for a mobile number change. There is no way I am providing this stuff. I want to use a non internet phone to text 2FA which means a changhe of number. So, am I going to have to stop buying from Ebay?

Resolved! A buyer is not happy with purchase saying no provide good enough photos to show the item.

A buyer bought a cup and saucer from me which was made pre 1991. They bought it pretty quickly and says they read my description at the time but that "These defects were not mentioned in the description and were not visible on the photos" it is being...

WHY IS SIMPLE DELIVERY £6.65 FOR A CD I'M ASKING £7.00 FOR

I'VE BEEN SELLING CDs FOR OVER 20 YEARS BUT NOW EVERY ONE I TRY TO LIST EBAY IS ASKING FOR £6.65 SIMPLE POSTAGE EVEN THOUGH I'M NOT ASKING THAT MUCH FOR THE CD. HOW CAN I CHANGE POSTAGE

Jersey, CI

I live in Jersey, CI, which is part of the British Islands but not the UK. EBay has defaulted my location as Jersey, United Kingdom, so I think the system thinks I’m located in the UK. When I’m trying to sell, I get blocked with the issue of ‘oversea...

Re selling item by auction,when i paid for it????

Item put back for auction after I paid for it.Awaiting delivrry????

Seller cancelled my purchase and I lost money from hiring a man with a van

I bought a sofa from a seller. I paid for a man/van to collect. Two days before the pick up date, the seller e mailed me saying there were marks on the sofa, which he had not mentioned before, as he had listed the sofa as 'barely used'. I asked for a...

seller sending incorrect postage

I bought a water bottle for my daughter, the seller sent the wrong colour. After offering me a partial refund to keep it (10% and then 20%, both of which I rejected) they said I could return. They sent me a label for Royal Mail, which did not cover t...

Selling - Courier collections

I ticked the postage box for courier collection as I have no printer and no transport. I was given a choice of dates. I chose today. No courier has arrived to collect. Any advice please?

Sellers Exploiting Poor Buyer Support

I have noticed quite a bit recently with items purchased that have either not arrived/been received or the wrong items being received that there is no support anymore. It has happened a few times in the last few months and has put me off. I bought a ...

charity donations

we are a charity and we receive donations from sellers on ebay, is there a way of getting a report of these donations so we can thank them and acknowledge their donations? we get the paypal giving report but there is little info on there so we cant m...

eBay changes the price of my advert on listing

I posted a listing to sell my car N° 187710439599.I put it for Buying at a fixed price of £ 39800 with possibility of offers, but when I checked on the listing it has been modified to £ 47760.I tried all the options with revising the listing but this...

Listing problem

Anyone having trouble listing. ERROR coming up

Lost my scan code to collect item

I have accidentally deleted my collection scan code. Never had one before and can not see how to generate a new one.

International sellers, postage to USA and Canada

Any news on being able to buy Royal Mail standard international postage labels in ebay to USA and Canada?I currently have those nations on my block list due to inability to buy labels. How do we stay updated to when the labels will be available, as t...

Web Chat inaccessible

Any one else having issue with web chat? I have been 'locked out' for over a week now. The auto bot window opens, but I am not allowed to type or select options. Have tried on PC and mobile.

Defective foot file

Bought a footfile which I found out from an email from Ebay is defective they are refusing a refund for this item as its past 30 days money back guarantee. The e mail they sent was past the 30 day guarantee so how was I ever meant to get money back e...

Returns rate 1.41% 1 of 71 transaction

I had a return that Ebay cased in my favour. They said this will not impact my seller perforamce rating. I have seen Returns rate 1.41% of 71 transaction on my dashboard does this remain on here or does it get removed after a period of time as ebay f...

curtain passing rings

I ordered the wrong size rings contacted the seller they sent me a return label and said that it would nt cost me to return ,I can not print out this label ,I explained this to seller and asked to print out a label and post it to me my reply for the ...

Item declared not received found on sale on Ebay

There is a new scam on ebay that affects websites that sell items. In fact this used to be very common in the US last year with Amazon packages. We found that customers buy items from our own website then they say the item has never been received and...

International postage charges. I input £12 ebay then changes it to £14.52 Why?

I don't ship many items abroad, if I do I use ebay GSP.However a customer has asked me to ship a product to the Netherlands and GSP is significantly more expensive than doing it myself as it is a small item. I have added the postage at £12 to ship to...

Prepaid label disappeared

Hi,One of my orders says it has been completed and the label has vanished. I havent yet sent it and I dont know how to get another label

Shipping/logistics and storage (fulfilment) for items to the UK

Hey, I'm looking for a UK based storage and shipping solution for a new business that makes specialist musical instrument parts. The plan is to ship items to the UK from China ready to purchase and avoid the inconvenience of customs and waiting for s...

HELP

I CANNOT GET HOLD OF ANYONE TO SPEAK TO. SO SICK OF CHAT BOT BS. So Evri lost an item that was sent in October. I had to refund the customer. Now I cannot even track it. It doesn't exist.How to I get my money back?

Free postage

Does anyone know whether any claims for postage refunds when NOT using simple delivery are being given. I know and have filled in the claim for refunds in the past within the 14 days and have given all the information but received nothing. Has this p...

Double charging

I’ve always used Royal Mail “click and Go” to post my items usually lightweight large letters costing anything from £1.55 and £1.80, nice and easy. I pay RM direct via PayPal but have recently discovered the costs are also being deducted from my eBay...

Resolved! Getting black page when request a return

I’m getting a black page when I request to return an order

Item revision failure?

Hi all.Has anyone else noticed that revising an item (eg the price) seems to complete ok, then shows the 'quick update' screen and when you check the ad it is still the same?? I have popped notes into ebay about this, but found the way round it to be...

166988058790 - 18W/36W Aquarium Pond Fish Tank Sterilizer UV Lamp Light Clarifier/ Filter Pump

Hello . Had a message sent to me from eBay saying that the above item i purchased in 2024had been recalled as it posed a safety risk of catching fire i tried to get in touch with the seller but no reply where do i stand with getting my money back on ...

Postage

I am unable to print a postage label due to none of the options being highlighted to click on. I want to use Royal Mail age verification . This is also becoming unavailable via eBay with simple Delivery.. help !

Resolved! The buyers item returned to sender

Hi all, a recent buyer purchased an item from me for the value of £52 roughly, however after 25 plus days Evri failed to delivery to the buyer- and the package was sent back to myself. I explained this to the buyer and they realised they made a mista...

e-Bay credited my account

Hello,e-Bay credited my account due to me being charged for a re-listing when the purchaser asked for the sale to be canceled. It was only a small amount, around £30.00, so I left it sitting on my account. Several days later, it disappeared from my a...

Ebl

Any body know how to get rid of the ebay live rubbish

Invalid returns label

I have received an INVALID returns label. Ebay needs to sort this out. Because the seller has issued the label ebay assumes very thing is OK. I have returned the item at my cost. The seller has not responded. Time to stop using ebay.

240: The item cannot be listed or modified. The title and/or description may contain improper words,

Failures:• AMA — Trading failure: 21920200: Return Policy Attribute returnDescription Not Valid On This Site | 240: The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in vio...

Lost Evri parcel

Hi I sold an item buyer chose simple delivery via Evri - I printed the label posted via local evri shop but tracking wasn't updated and parcel never arrived! Ebay refunded now I'm out of pocket for the item as its missing!! Apparently my fault Can I ...

Hi i just accepted a counter offer from a buyer and accepted, is there anything else i need to do?

Feedback

I sold on eBay over a year Always receiving excellent feedback Until I sold my campervan The buyer ran off with the van without paying The police were obviously brought inAnd eventually I got my money He left me terrible up setting feedback I left eB...