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Seller News: August 2025

Get the latest updates for stronger protections and smoother selling.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Help with ebay balance

Hope someone can help me understand this. I sold an item for £22.50 and used ebays promote thing so was expecting to lose 12% or what ever it was. It states I am supposed to get £19.26 but on my Ebay balance it says £14.58 so I'm confused where that ...

ebay dictating delivery options

why is ebay dictating how i delivery my sold items it reminds me of Russia china and a few other nasty country's ebay was fun and i chatted to many of my lovely buyers, some from the USA Australia and in the early days of me selling south America i h...

Evri stole item during transit

Buyer has informed me that he received the parcel 'tampered with' and the item has been stolen from inside the packaging, He has asked to return the item(which will be an empty box). Surely there must be some type of insurance my end or Ebay buyer pr...

GSP not allowing me to send to Poland

Always have GSP enabled. Buyer in Poland cannot pay as needs shipping costs to pay. Message he gets is that This buyer does not ship to Poland...but I will - indeed before SD never a problem. Any ideas welcome! G

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I haven’t received item.

I haven’t received the item but got a message the item was delivered and signed. also I contacted the seller but said open the case. I contacted EBay customer centre but automated service. too difficult to contact to in person. What shall I do? How? ...

Feedback left

How do I get Ebay to remove 1 unfair negative Feeback and a host of neutral feedback left from one buyer who I blocked? I am finding it impossible to chat to Ebay`s AI assistant as it only wants to talk on 4 subjects and Ebay`s pages on removing feed...

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Creating a "don't buy again" list

Hi - does eBay enable a buyer to create their own, personalised list of previously purchased items that they don't want to buy again? Not negative feedback - just stuff that's correctly described, but I just don't want again...? Thanks!

Is Ebay falling apart?

I've been an Ebay customer for 23 years now. It seems to have so many bugs in the system and it's very hard to talk to an agent now too. Is it just profiteering or genuinely falling apart?

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Ebay Scam Buyers.

A New thing on Ebay now, Buyers purchase items then they say not as described or Broken and they want to send it back? ..So ebay refunds them without them sending the item back, So they get to keep the item as well as the refund..It Happen to me toda...

Buyer protection fee

If a buyer is charged the buyer protection fee over and above the asking price then how is it when someone made me an offer the final price I receive is what they offered minus exactly the buyer protection fee? So both of us pay the fee?

Selling but not using Simple Delivery?

Been looking at selling an item for less than £10, when looking at custom postage and not Simple Delivery I found no problem listing it showing an extra charge to the buyer for Royal Mail UK first class post £1.80 but was not able to show a charge to...

Resolved! Combined postage

One of the reasons I stopped using ebay was because the opportunity to send invoices with reduced postage for multiple purchases option disappeared. Most of my listings qualify as items that are OK for normal postage not simple delivery and have low ...

Resolved! Can ebay let me have my draft listings back that were deleted after 75 days

Due to the ebay changes earlier this year it was no longer viable to sell my wares on ebay. I put my unsold item listings onto draft listings so I could pick them up again later rather than start again if that changed. Some of the recent changes coul...

Charged twice for postage

I have sold an item on this scam site (eBay) the buyer paid £16.00 for buyers protection and P&P and when I created the shipping label I have also be charged almost 6 quid for shipping. This is theft charging twice for the same thing, sell for free o...

Refunding buyer

Sold an item collection only for £15, buyer didn’t read the advert properly and wants a refund, no problem with that but £14.46 coming from my funds and they want me to add card details to pay 54p myself. why’s that, I have done nothing wrong.

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money back guarantee

How do you get your money back for an item that was not even sent,seems like the the money back guarantee is an absolute joke and admin are incapable of doing there job which should include banning sellers who fail to provide the service they are adv...

Location chnage

Hi I was born in Sri Lanka and I bought my laptop in Sri Lanka but now I’ve to moved to do my studies in uk.im planning to sell my laptop in uk now I getting a issue like you can’t sell this from uk

No News is Good News – Why All eBay Feedback Should Default to Positive

Just a thought – feedback really doesn’t reflect seller performance the way it should. On Amazon, reviews are for products, not sellers, but on eBay it’s our only “report card.” The problem is, most buyers don’t leave any feedback at all, so a seller...

Buyer opened return claim for TV — serial numbers don’t match & no evidence of fault

Hi everyone, I could use some advice on a tricky buyer situation. I recently sold a Samsung TV (model UE32F4510AK) with returns not accepted on my listing. The buyer collected the TV in person and later messaged me claiming the picture wasn’t clear. ...

Change of password

Hi all i have just changed my Ebay password , im located in south yorkshire i have recieved an email asking if i have changed my password or logged in on another device the location has come up as Merton Greater London is this normal or not i get tha...

Change in parcel dimensions

Help please! I am a personal seller. I selected Royal Mail medium size parcel instead of Evri large parcel postage in error. My item has sold and I need to cancel the Royal Mail selection or postage completely and re-arrange to send it by Evri at my ...

Shipments to USA and Tarrifs

I’m curious how others are handling the new USA tariffs. I initially thought eBay would collect them in the same way as EU taxes, so the buyer would have a seamless experience without extra charges on delivery. But after speaking with a few providers...

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Is there a way to switch global shipping off

I decided to start using the seller hub to relist and sell similar as it is so much quicker and easier. However, I have found that I now have to go back and re -do each listing and switch off the global shipping option individually as Ebay sees fit t...

Make an offer.

Is anyone else fed-up with sellers who put 'make an offer' on their listings when they clearly have no intention of lowering the price. It's happened to me several times and all it does is waste your time. I really think ebay should do something abou...

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Buyer returned item

UK Seller here. I sold a NEW and sealed iPhone 16 on the 14th August and paid extra at my own cost to get the buyer the item on next day delivery , on the 22nd August the buyer contacted me asking for the item to be returned as 'Doesn't work or is de...

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Help

Hi please can someone help, I purchased an item in June (25 phone case) but it wasn’t the one I ordered it was a cheap plastic case they sent, I have contacted the seller regarding this and they’ve apologised and said to choose another one I have don...

Delivery

I have sent an item through a different courier from my pre paid label and it has been delivered, any help in what the process is would be helpful as it’s showing as not dispatched as I used a different courier, I’m new to eBay

Refund from seller

Please can somebody help thank you. My seller she will only refund me if I close the case is this correct procedure. Thank you for your help.

“2 out of 3 is bad” – Non-paying buyers

Lately, I’ve had a frustrating run where 2 out of my last 3 auction winners simply didn’t pay. That leaves me relisting items, missing out on genuine buyers, and wasting time. What I don’t understand is why there seem to be no real consequences for t...

EVRi - 2 weeks not delivered

Hello I purchased EVRi postage from eBay for some trainers I sold. The trainers have not arrived and it's 2 weeks. Who deals with contacting EVRi and am I protected by eBay for refunding me for the trainers and the postage?Many thanks Caroline

Track suit

Bought a pink tracksuit off eBay for 15 pounds no tracking number took money and nothing else? Cancelled item 4 days ago still no response from eBay or seller

Age verification

I've tried buying a pair of secateurs but need to verify my age with a credit card I do not have a credit card and ebay doesn't allow using a debit card How do I get round this, please?

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Any fees for private seller when selling via ebay global shipping and accepting an offer?

Had a reasonable offer on one of my listings for £160, but its via ebay global shipping.Now firstly I have no idea if this £160 is before or after the "buyer protection fee". In addition, I swear there were still sellers fees when selling internation...

Return and refund.

I sent a n item back as per eBay and paid the postage through Royal Mail because the seller refused to send me a returns label. It was received via tracking 2 weeks ago. eBay have closed the returns but I still have had had no payment. What can I do?

new private account, suspension on account and policy violation on ALL listings

I have been selling on ebay for 22 years now. Starting as a private seller but then as a business seller. I have ended up with 3 business accounts because ebay insisted that all my accounts should be business accounts if I buy and sell. However, many...

Posted item with my own courier

I haven't sold anything for years through ebay, sold something a few days ago, packaged it and posted it using Evri however my funds are on hold until I use ebay own postage service, which I wasn't aware of, item already gone, can't update to correct...

Account Purchases and Bid History

I have noticed that my past purchases and bid history for the last 6 months are no longer showing. I have tried to put in a concern several times over the last week to address this technical issue with my account but no one responds. I’d like to be a...

Bought an iPhone 15 Pro Max turns out it was FAKE

I bought an iPhone 15 Pro Max on 21/08/2025, but when it arrived, I immediately noticed it was fake. I initiated a return on the same day it got delivered, and got the return post a day later. Posted the phone the next day, and tracking via eBay show...

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help please

it is not valadating my bank account?, i tried to chance the bank account for payouts and now it wont validate any of my accounts?

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Damaged in transit

I sent an item using Simple Delivery and it was damaged in transit. How can I recover the cost of my item? It was sent using Evri but they say eBay is the carrier

Bank account verification

Evening,For the first time got my bank account verified to get my money out of eBay.They then sent 4 payments rather than 2......When I tried to logically give them 2 payment amounts for verification I failed my three attempts.Great.What do I do now?...

I mixed up items to return

I bought two radios from two different sellers I returned both of them but it seems I mixed them up. One of the sellers can't refund me because he doesn't have his itemI've tried three times to contact the other seller to ask to return the radio so t...

Damaged item

A glass candle I’ve purchased has arrived completely smashed. The seller has agreed to a refund, but I cannot find how to request this without returning the item (which isn’t necessary due to the damage).

Returns

I placed an order by mistake and I cancelled it immediately by massaging the seller which he acknowledged, yet I have not my received my money back to my account. Below is my order number 01- 13536-11950. ( Vaccunm Bags and cloth)

counterfeit suitcase

Hi all, Just before my holiday a month ago I bought what was supposed to be a remora suitase, it arrived late and we didn't take it with us and a month later we are back home and its a fake for sure. I paid appx £420 for it. The seller has gone from ...

tesco points for evri label how to link

Hi there, I'm an ebay seller and since evri is official courier now on here trying to figure out how to get tesco points for those evri prepaid labels. Tesco cx service couldn't help. Ebay human agent couldn't help. Not chuffed about evri being only ...

Ebike fault

Hi I need a bit help I bought an ebike December 2024 it has not got a fault with the motor , I have tried to contact the seller but have had no reply for a week. I sent him all the details of the purchase and what the fault is, so can anyone tell me ...

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Query about my feedback

Hi, I have always had 100% feedback, but now it is showing 99.3%, how can that be when all my feedback from customers is goo and positive? I find that I am really concerned about this as a lot of buyers check feedback, so how do I put this right?

Issuing a refund

Please could someone tell me how to issue a refund from seller, the item was delivered in January 2025 so when I go to the order the only thing in the 3 dots or drop down box is "VIEW PAYMENT DETAILS" refund buyer does not appear. Many Thanks

Dishonest sellers: Location!

Can anyone tell me how sellers can show their location as London UK, Manchester UK, etc, and then after your purchase is confirmed their location changes to China?I know we now manufacture very little in the UK (I was employed on a manufacturing site...

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Simple Delivery - Combined Postage

I sold two seperate items (photographs) to a buyer in the USA (I'm in UK). eBay Simple Delivery has sent two separate invoices, and not combined the shipping. How do I get eBay to combine the shipping? Thanks for your help!

Invoice Issue

I'm a new business seller and registered for VAT so have to send VAT invoices.The issue is that the invoice shows my personal name rather than the company name which is incorrect.The account is set up as a business with the company name. How do I get...

50% refund !

Is this legaleBay have given me a 50% refund for an item I received damaged. I asked the seller for a returns label and they said no speak to ebay.ebay awarded me 50% and said keep it. i dont want it. i want perfect china not damaged.how do i get my ...

seller protection

Hello,I have already submitted a photo of my ID card 6 times, but my account is still blocked. Could you please let me know how many more times I need to update my account information? What is the reason for the delay?Thank you.

Postage issue

Is there a way with this simple delivery system to cancel a label and buy another one? What I really want to do is have a parcel collected as its too heavy to carry to the post-office (no car). I've tried EVRI and can't get through to anyone and the ...

Fake ebay seller

I bought a face cream from what I thought was an ebay seller on 21st August 2025 for £18.99, the expected delivery date was 23rd to 27th August. Nothing arrived and so I went to track the package and I was asked to log in to my ebay account to do thi...

refund

The refund suggested by ebay does not include the tax I paid, how can I correct this and include the tax

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Item sold payment still on hold

I sold item 267380137744. Through inexperience, I sent the item directly rather than using the prepaid ebay/Evri link. The buyer has received the item and is delighted with it. However, as I didn't follow the postage protocol correctly, the buyer is ...

pages

Hello, can anybody help I am getting wierd pages when I select a sellers item, all the details are showing on the left of the page & & no option to buy, save etc, done screenshot so hope it helps ; thanks for any replies,rubycon65

Am I part of a scam?

I’m trying to sell an old mobile phone, I’ve noted that my seller is located in Australia (I am based in the UK) and has only joined eBay today. Should I be concerned? Thanks

Ebay removed negative feedback instantly

Bought an item that was never dispatched. I contacted the seller several times over a 10 day period to which they never replied once. I finally give up requested a refund and left them a negative explaining that it was the worst experience I've ever ...

Fees

Does anyone know why I keep getting charged 72p a month when I'm not using ebay...haven't sold anything since March.

eBay help & contact

Hi, Please can anyone help me with eBay help & contact page / automatic assistant? It will not let me open page when I click Help & Contact just comes up black & grey text without letting me chat. I need some help. Thank you.

Wrong label selected!

Hi, I think the wrong label option is selected, as the item won't fit through a letterbox, but how do I change the label. It's happened a few times before and I end up buying a second label each time, therefore paying twice. My partner set up the ite...

amending ads

I have a few ads on for alloy wheels of which im advertising few sizes on the same ad and now i am out of some i keep getting asked for them, is there a way i can amend the title and ad to show only what i have left in stock

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purchases

My latest purchases have suddenly disappeared from my account, and it only shows 2024. Has anyone else had this experience? I've cleared cache but no change.

TECHNICAL ISSUE

I was just reading some of the problems people have had! I haven't encountered things like that but my gripe is why is eBay having technical issues. First (on several occasions) there was an issue with putting in a best offer as the page was missing!...

Still not fixed

I’m in the ukok so I had a look on eBay Canada to search for some of my items that are listed I only found about 5 even know there’s about 30 listed for global shipping, then click on an item of mine so see what other items I’m selling and it only sh...

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Seller ignores contact over lost package

I abandoned a 7 yrs plus Amazon account, much used, with sellers sending damaged products, or an item not as listed and only chatbots etc to seek help from.Closing the account, a couple of years ago, joining eBay felt so much better, with goods arriv...

Batch update weight and parcel size details

For some reason unknown to me the weight and parcel size fields have been updated with duff information. This applies to hundreds of my listings.Have looked to see if these fields can be batch updated but not found anything so far. Does anyone know i...

Refund

I have a problem with a refund and funds pending .. I sent out a jacket on the 7th of August the buyer received a few days later and the same day sent a refund request .. so funds where pending .. I received the jacket back and processed the refund b...

Seller Charity Donations

I'm trying to list an item where the proceeds will go to a specific charity. However, the charity in question does not appear in the selection menu. The charity is definitely active on ebay. Can anyone suggest what might be the issue? Best regards.

Ebays authentication process

So a designer bag was returned as ebays authetication couldnt verify it. I have refunded buyer and have since had it authenticated by 2 professional authenticators with certificates. Im so annoyed with ebay as i was made to lool like i was selling fa...

Simple Delivery

My buyer doesn’t want to use Evri because of bad previous experience. I have opted to use Royal Mail & Evri but the buyer has only been given an option to use Evri when they check out. can this be changed for this one sale ? thank you. I’ve had to ca...

Offers sent that I didn't make🙄

Hi here's an head scratcher. I just noticed on one of my listings , a high value item that there were 4 sent offers with a discount of 14% that I never made. Is there a way eBay sends offers automatically on my behalf? I am pretty positive that I nev...

Simple Delivery

I’m getting caught out and so muddled here….how can I tell if my listed items which have been listed ages and are under £10 and I’ve offered free postage are on simple delivery? I notice some say tracked with another option for express so I presume t...

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Resolved! No 'Evri' Option On Simple Delivery

Everything I sell apart from samples are too big and heavy for Royal Mail. I always have, and still want to use Evri, but once I sell something, Ebay automatically sell me aRoyal Mail label which I cannot use.I have un-selected RM in the settings to ...

Recalled item

I have received an email from ebay advising against using a nail polish dryer device as it has been recalled due to safety reasons. I haven't used it more than once or twice as frankly it proved to be more Chinese tat and doesnt work but does this me...

Simple Delivery

I have just sold an item that was listed before simple delivery was introduced. So unaware of the changes I paid for the postage with a different carrier from the one selected by the buyer. As a result EBay will not update the status to despatched an...

Updating username to receive payment

So I'm trying to withdraw what I've received from a coat I sold and it's saying if I don't withdraw it by the 23rd there will be restrictions but I don't know what that means since it won't tell me, so I changed my username but my laptop glitched and...

Buying

I need to check the dimensions of an item before I buy it; I've sent 2 e-mails asking for details but not had a response.The item has "no returns " on it so I'm stuck, reallyAny suggestions, please?

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Resolved! Buyer Raised an Item Not Received Case

Items purchased last Tuesday 26th August. Sent Royal Mail 48 Hour Tracked same day.Today 1st September, customer raises Item Not Received Case, saying she wants her money back.Tracking shows attempted delivery Saturday 30 August, but 'Address Inacces...

scam? what do I do!

hi guys - I recently bought something from a seller who had loads of positive reviews but a few negative too. I spent quite a lot on this one item and the seller has supposedly “shipped” it out but I can tell by tracking that it hasn’t been. They the...

Relisting Fees

Hi there, i posted my caravan for sale. Had one bid and the seller wanted to cancel as they'd bought another van. I ensured they sent the cancellation so I would not be charged a final value fee and it was cancelled. I renewed the listing which I mad...

Selling to American buyer

I am set up to sell to UK buyers however an American has bid on my item however I cannot sell to him yet as not arranged to sell outside the UK. How can I change this

Fraudulent purchase

I have just noticed a purchase has been made to my account a couple of hours ago.It was for a digital game which appears to have had a code to use it and this was sent by the seller. I guess this purchase was made via a guest as the sale is not showi...

Postage

Hi, i have sold an item and the buyer has paid for postage. I tried using the qr code and they told me my parcel is 1cm too big so they won't accept it. I have messaged the buyer who cant change it their end either. Im thinking of paying to send it w...

Postage cost

I have selected buyer pays postage of an item they purchased and paid postage yet I have to print a label eBay’s stated I have to pay for shipping as a buyer is this correct

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Buyer wants to change delivery method

Hello, I had a purchase about 5 hours ago. I have packaged the item and generated the qr code for evri with simple delivery. However, I have just had a message saying they want it sending by Royal Mail. I have tried to find a way to do this but I can...

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Ebay listing shows customs will be paid on Made in USA items shipping to USA

I just did a search for "made in USA" items located in the UK. Such an item should be tariff free since the item was manufactured in the USA. However, EBay has added the following text on the listing page between Postage and Delivery: "Due to US poli...

Video

can I get rid of the pop up that asks me if I want to upload a video every time? It’s very annoying and slows me down.

Resolved! best offer accepted but no longer want item??

i placed a best offer for an item and then after 2 days of not hearing anything i had given up on it and looked elsewhere, when i woke up in the morning i had been offered a better offer off someone else for the same item, i accepted the better offer...

Buyer yet to return item

A buyer opened a case as he "just didnt like" He was given until today to return which he has not done. Do I have to apply to ebay to close case or do they do automatically. Tried the auto help and it was no use at all.

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Simply delivery

I have sold two comics to the same buyer payment has gone through ok but when I have gone to buy Simply Delivery postage but the label cost £1.64 it should be £2.72 how do I change it?

Trouble with combined postage

I want to send a buyer an invoice with combined postage cost for 4 items.I went into my account and edited allow invoice requests before I listed the items, this should allow buyers to send a request for total from the seller.The guide then tells you...

Edit Tracking details

Good morning!This is the first time I've used eBay for selling items for a very long time and i have to say, the postage side of things is not very confusing. I recently sold an item, so I arranged my own courier as Royal Mail are *bleep* and sent it...

Camncel listing blocked by ebay

Twice I tried to list a computer but each time it was blocked by eBay because " I have violated their conditions by trying to sell it ouside of eBay or because I have given too much personal information". eBay rsponded with pages of detailed informat...

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Despatch Methods

Has anyone else had trouble with sellers saying they use Royal Mail but when you order from them you find they use Evri? I hate Evri as in my experience they are completely incompetent and do nothing but lose parcels, so I try very hard not to knowin...

How to talk to a person

How on earth do you get to actually talk to a person on eBay , I have been sent part of an item not all and the buyer is giving me the run around to avoid refunding me . Feel like eBay is doing the same as can't talk to them

Returning and item

Hi...my seller tells me he's away until September 6th and there will be no one around to receive the item. I have until the 3rd to return...what should do ? Please advise..

Customer wanted item posted not delivered added postage to his invoice but how do I get the payment

Customer wanted item sent to him which I was happy to do so added the postage to his invoice but when he paid there was no address so had to ask him then I find that unless he puts a code which he has been given when he collects I don't get the money...

Verify my age

Trying to order a hedge trimmer blade but eBay wants me to verify my age. Asking for credit card details but I’ve only got a debit card

Simple delivery problem

 I recently sent an item via eBay simple delivery ( Evri). The package was delivered opened and the item was missing . The buyer has been refunded under eBay buyer protection policy , but I am now out of pocket as I no longer have the item or the mon...

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Label

I started to print an evri label for posting to buyer. Husband managed to delete print! request while adding paper! I can't see how to reprint from eBay and cannot contact evri helpline. Any suggestions?

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Resolved! Can t get some items sent to me

I m not getting around a third of items I ve won or bought stating AFTER I have won that they Don t post post to Guernsey, when I ve spoken to the seller they do but e bay insisted they Don t. We go round and round until one of us gives up snd the it...

Stolen Item

My item got stolen after it was delivered outside my address by royal mail, would i have to make the claim to royal mail or would the seller have to refund me and then make the claim?

Bank account "verification" excuse to keep our money for a week or so

EBay are being negligent. They are neglecting to send micro deposits before they stop you receiving the proceeds of sale that belong to you. They are doing this so that they can earn interest on our money. There can be no other reason. We all know th...

Refund

Hello i bought a product from a seller called and in a years time we encountered a problem with the product, with the one year warranty on the product the seller advised us to send the item back to them in which we did, Then they told us that they co...

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Posting to France

I have sold an item and quoted the buyer in France that it would be sent by Royal Mail international standard. When I have gone to print off the prepaid address label eBay states that there is a problem with Royal Mail. This message appeared yesterda...

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Resolved! i bought an item, it was a little faulty, but useable, how do i give some refund back?

i bought a keyboard, the letter Q didn't work, (still don't. i just copy and paste a "Q" from a webpage, no big deal as it's not used much) i was happy to keep it and gave 5 stars as the seller tried their best to help with suggestions etc, i said no...

Refund

Hi i recently cancelled an order 23rd august. My refund still hasnt come through! Can anyone offer any advice? Thanks

Account access issue

Hi,I want to grant access to someone else to manage my account but I don't have option to invite user or add user. Under Account Preferences-> Team Access->Account Access. I get the message saying you don't have access to any other accounts yet. Cont...

" Auction Duration" says If your item does not sell we'll relist 8 times??BUT IT DOESN'T,ONLY 7 DAYS

I have listed new items and under the Auction Duration box it says " If your item does not sell we'll relist 8 times" but it only lasts 7 days!!!!!!!!." If I list a sell similar item I get " If your item does not sell we'll relist 8 times" again 7 da...

Evri Failed delivery

Hi all I wonder if any of you great people could give me some advice a few weeks ago I decided to set up a eBay account to sell privately and I stupidly picked evri to handle my simple delivery and on my first sale they handled the parcel well up unt...

Accidentally refunded buyer

So I accidentally refunded a buyer to the tune of £250. The buyer had disputed the condition of the item and requested a refund. This is the first time I had done this. eBay were telling me to send a postage label, but the process when doing it for t...

Simple Delivery - Are we all on the same level playing field? I think not!

Some sellers appear to be on a different level to the rest of us being allowed to charge upwards of £5.00 when the rest of us are losing money with eBays generic postage system. Is eBay turning a blind eye to some sellers and are some favoured than o...

GSP

An item does not include GSP for Portugal on the list with item for sale, have contacted seller and they said that the problem is with ebay as they included Portugal, can anyone advise please

how to combine postage

Hi All. I have won 3 auctions from one seller, i asked for a combined postage invoice 3 times and now shes telling me that i have to do something my end to get it. Is this true if so what can i do, i thought it was down to a seller to sort it? Thanks...

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Problem with seller

I'm having a problem with seller. They sent me a supposedly "very good" condition book that actually had pages ripped out. When I contacted them, they promised to send a replacement. Then they cancelled the replacement and promised me a refund. I hav...

Automatically applying a tax, per country

Hello, with the application of new US tariffs on import from the UK (from where I am selling), I will apply a 10% cost to US eBay customers only (as 10% of the value will be collected from me by Royal Mail on the package content value, at the moment ...

Resolved! Buyer wants to change delivery address

Hi folks, Just sold an item for £100 . The buyer has paid but then told me the address auto-completed and wrong. I choose the simple delivery method so have a prepaid label ready. Can I just put their correct address and stick it over the address par...

Import tax

I have returned and been refunded an item I purchased from abroad, but have now received an invoice from the shipping company for import tax

Low scores on rating

Since Simply pay I have been given low scores on delivery time and postage costs. As I have no say about the cost of posting - in fact one buyer received postage free as there was an issue with QR code and I paid the postage myself. I offered free po...

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