Member To Member Support

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Hi has anyone had any problems with pressing the buy it now, basket, make an offer or submit bid buttons as mine are refusing to press and item choice will not press either. I think it could be something to do with missing fields. Anyway if anyone ha...

Returns request help

I sold a playstation 5 console on eBay. Clearly stating the console is banned from Sony services and a picture of the error messagem my listing states no refunds due to the nature of the item. It is faulty as it's banned from Sony services.So the cus...

Can’t get in touch with seller

Can’t get in touch with seller past the time frame for return

Home Insurance Recommendations please?

UK Business sellers that keep stock at home…….who would you advise that I try for a quotation to provide Home Buildings and Contents Cover that will include EBay stock?I have done a quote on a comparison site but finding the £450 quotation a little s...

Funds on hold

Why after my sold item has been delivered and positive feedback received is my payment on hold for a further 2 days

Confusion about Postage

Hi all, I have one item sold today. It says the buyer has already paid for postage. However, when I tried to print the code I seemed to have paid for the postage again - £5.88 has been withdrawn. So I really confused now - does this mean both of us h...

why blocked buyer is still able to purchase from us

hello, we blocked the buyer a while ago, but he is still able to purchase from us, why is that? how to stop this, this buyer is a nightmare.

Infufficient postage fee charge - seller not paying me back

Hello everyone, I recently purchased a pack of glue sticks to use for making party bags for my grandson. Unfortunately, the glue sticks did not arrive in the time quoted on the eBay listing so my daughter made a quick dash to a local supermarket to b...

Item from germany not recieved but down as delivered

Hi all purchased an £180 item from Germany and ebay item update is down as delivered today ay 11:14 am but in fact not recieved and upon checking the more detailed tracking series of events on its journey the tracking states picked up today at 11:14 ...

seller metrics - what can i do about it?

so i have received an email stating my items not received rate is now high. the thing is i send everything immediately with royal mail mostly second class large letter untracked if under £20 and royal mail have been awful recently for both losing my ...

Sellers Guarantee

Hi can anyone inform me about this subject,if a seller offers a five year guarantee with a purchased item, then wont answer your messages when you contact them, what can be done.Also why is a chatbot making decisions on who should talk to a human, au...

asking seller to cancel an order

I bought an item 4 days ago and asked the seller to send it by special delivery rather than Yodel. Seller and I agreed she'd send me an updated invoice once she'd worked out what the new postage would be and once I had that I would pay. Seller messag...

seller on eBay

My eBay seller account has been suspended for some time. I'm wondering when I can resume my activity as a seller, as I have a large number of vintage items such as CDs, photos, antiques, and statues. I also have over 13,000 old stamps, some new and s...

listed price not showing correctly

listed for 500 stg but showing online as 600stg or near offer - What is going on!

Purchase history How to contact eBay by phone

Purchased item does not appear on my purchase history not arrived

post to Bahrain still not lifted ?

I am still unable to post to Bahrain, is eBay still blocking this country ?, as all others middle east countries have had restrictions removed .

VAT number and registrated business address

Hello ebay community, I bought from a business via their "uk" outlet - they're based in China. Checking their VAT number it appears they are registered to the local HMRC office. Is there any legitimate reason this would be the case? I've checked othe...

Speaking to e bay by telephone

How can you speak to an agent by telephone

Damaged light refusal

Ordered a car light that came damaged, i refused it and sent it back then and there.Contacted the seller and said id refused it.They said thats fine we have a 30 money back policy.I applied to get a refund through e bay they Then proceeded to say to ...

Resolved! Listing hidden due to alleged policy violation

I've had a listing hidden due to allegedly offering to buy or sell off ebay (item 394255792142) Since there is no such offer in the listing I filed an appeal, this was over a week ago. Then yesterday I get this email "Thanks again for reporting the l...

charity page -search listing returns an error

I run a charity page but when anyone goes to it, they find the first page showing 20 items, but if they click for the next page or ask it to list 100 items to the page they get an error - "Something went wrong. Please try again." They also get this e...

Wrong address

A seller has clearly got their return address wrong and items keep ending up being “returned” to me, with the sellers name on. But I cannot for the life of me get in touch with eBay to let them know what’s happening. Because it’s not my purchases, I’...

Would anyone know how to close my account?

I have tried to close my account as I keep getting offers for an item I believed to removed weeks ago But ebay says I have active items This is frustrating and I cant seem to get around the automated bots Any help please?

partial refund, ebay gave more than agree

i agreed to a partial refund and Ebay have given 70p over what i agreed, i know its only 70p but im narked that they just did it. For extra context i had a lot of problems processing the payment but was told over the phone that it had been done, but ...

Item returned - Refused Refund

Bought item but did not fit product until 8 months. Product did not fit my vehicle. I messaged before i bought to ask if it would was told yes. I messaged them and told them it didnt fit and could I return knowing it was well passed the return date. ...

Return and refund

I purchased 3 pairs underwear which don't fit how do I apply for a refund for all 3 pairs ? When I choose the item it only refunds for for 1 pair do I have to choose each pair individually to get my full refund ?

I can't fill in the document section on returning an item.So I can't return it on here.Help.

As I said.I rent put a picture or document in the returns part on this site so I can't return it. Please help

item purchased without my authorization fraud hacking into my account

On May 24th, I purchased a game and another one on May 23rd. This purchase was not visible, it was hidden. I only received a message from my bank that the money had been withdrawn. My account was hacked, I changed the password for my security. Please...

Account stuck on time away mode

Hi - I was away over Easter & used the 'time away' option - usually works fine however this time it's caused major problems. While the settings say the away time has finished, when buyers try & pay for items - they get told I am away & are unable to ...

eBay charged me for and undelivered item without notifying

A few days ago, a buyer contacted me about an item that was not delivered to them. This was the first time this happened to me. I had obviously posted the item as I always do and tracking information was attached to the order. I could not do anything...

Trademark Infringement and Unauthorized Sale of Dr.esthe Products

Hello, This is Mothers Cosmetic, the headquarters of the Dr.esthe brand. We have recently confirmed that Dr.esthe products are being sold without authorization on eBay Shopping Korea and the UK eBay site. We would like to ask whether it is possible t...

Label generated, tracking number received, but no QR code received

Hi, I generated a label, tracking number received, but no QR code received. Need to post today, so help would be much appreciated, thanks,Sylvia

Cancelled transaction and difficulty getting eBay to release a stuck refund

I ordered and paid for a ride on mower on 11 Mar 2026. The order was cancelled on 9 April 2026 because the seller provided no details of where or when the item could be collected. The item was also declared faulty and although the seller attempted to...

Hi all I’m locked in Request Closed

I’ve purchased an item, it was delayed in “simple delivery” with Envi. I made a request and eBay cased it and finally it was progressed to delivery to my click and collect place but on the day it was due the item had been sent back to seller. Which e...

Postage

the buyer wants me to delay sending the item till the 6th June but the label says post by the 3rd June on it so I'm not sure what to do can someone advise please I am new to these printed labels and not sure if it is ok to use the label after the 3rd...

Refund after money back guarantee

I bought a bicycle and had it delivered by courier. Unfortunately, my courier was unable to pick it up at the time we had originally agreed. We agreed to try again in 2 weeks. Unfortunately, the seller has not responded to my messages since then, so ...

Sellers lying about dispatch times.

Is anybody else getting very fed up with a lot of sellers lying about their dispatch times. It's happening more and more often on Ebay. In the sellers advert they state an estimated delivery time and this is seldom accurate anymore. I've just had to ...

I have a payment that should be in my eBay fund, it's been three days now

I have a payment that should be in my eBay fund, it's been three days now since it said it should be available but it's not there.

Bank account verification does not work

Is anyone getting paid by Ebay and why isn tthis being resolved. i ahve jsut compiled 30 items from a clear out prior to a move, On the last one I went to enter my bank details for payouts and keep getting an error message. Surely this defeats teh wh...

Verify bank account

Has EBAY or anyone else managed to explain how to overcome the Cant verify your bank issue and why EBAY agent is not responding at all despite the waiting time showing as 2 minutes I have sold two items but cant get paid out

RETURNS MADE BUT NO REFUND

Hie Community,I returned and item and tracker shows it was delivered but ebay step in is not working for me; it tells me the item is on its way . time is expiring . the Seller is not responding neither. What can I do?

Item not delivered and eBay closed my case. Evri delivered to a different address but refuse to help

So I purchased an item and it was delivered to the wrong address. I have raised an issue with eBay and they have closed the case as the tracking info says it was delivered. The address on the tracking info is for a house about a kilometer away and I ...

WHY is Ebay running so slow?

Not experienced it before, but it is like they have changed something recently, a cheaper update or something. Just listing takes an age, often leaving for minutes with a blank screen. My speed on my laptop is quick, checked it, all other websites wo...

late deliver by evri , and my flowers were dead, this weather didn't help, as it were so hot.. help

late deliver by evri , and my flowers were dead, this weather didn't help, as it were so hot.. i am a seller so how do i get help?The buyer allready ask me to send again the order,

Why are my listings no longer in alphabetical order.

Hi there. Can anybody tell me why all of a sudden my listings are not in alphabetical order Please. Thank you.

Fake items

Is it just me or has EBay turned into a haven full of counterfeits, I’ve purchased a Dewalt Grinder which is Fake and very dangerous ! And now I’ve purchased Apple earphone from three different suppliers that advertise them as “Original Apple “ but g...

Next day postage

Hi community Im loosing sales as buyers want next day postage- my listings have simple postage. Ive looked though all the guides and cant see how to give next day postage as an option Help!

new account and private seller

I am private seller on ebay. ebay deduct 2.94 on each order for postage label but i do not used postage label and dispached order independently. now how i get refund and disable auto postage label.

Ebay App

Hi is anybody having any problems with the App. Ive tries uninstalling and reinstalling but still wont work.

If large lithium batteries are now banned from being sold, why is eBay still letting some to be sold

As the title. If the sale of second hand lithium batteries and chargers are now banned. Why can I still buy a EV car and more importantly there are still listings for Tesla battery packs. You can even find listings for damaged ev's for sale, presumab...

My item has been lost by Evri, How do I claim?

Hi, I sent a parcel out to the buyer and I have had confirmation from Evri the package has now been lost. Evri told me as the postage label was purchased through ebay, I am right to claim through ebay and then ebay claim from Evri. I am wondering how...

Tracking

I would like to change my tracking number on the item I sold?

Seller sent wrong item but she wants me to collect it from the pick up point

Hi - i purchased an item and the noticed the listing photographs were for a model different from the listing as described. The item had already been dispatched, but not delivered. I advised the Seller of the error. The seller then told me not to pick...

If you let the 30 days pass all you get from eBay is waffle & refusal to help

Little surprised at how totally uninterested eBay are when a seller has strung an issue out to pass the 30 days without ever seeming to have any intention of sending an item they've been paid for.I don't like to hassle genuine personal sellers, so wh...

Linking listings

Can anyone tell me where i would find the instructions to link one of my listings to another of my listings

Resolved! returning a block item

I bought a pair of jeans on Ebay which are smaller than advertised. I requested a return but the seller blocked my request. I now realise the jeans had blocked returns status. I have contacted the seller and they have now agreed to the return. Howeve...

Technical issue

Can’t buy it now, bid, add to watch list, message seller. Blank pictures when I scroll through. The buy it now blue button is a lighter blue. I'm using website safari on a iPhone se 1st generation. I can use eBay on laptop without any problems. I’ve ...

Accurate profit calculater

Is there an accrurate profit calculater available, there are many free calculaters on line and they all seem to come up with different results

The ebay buyer guarantee is worthless. This is a scam by ebay and they don't care.

I bought goods. Ebay advised that the items did not pass UK Standards. Seller said they would provide a refund but have not done so since 01/26. The ebay buyer guarantee is worthless.

I have clicked to arrange collection by Royal Mail but have not received any confirmation

I have clicked to arrange collection by Royal Mail but have not received confirmation

Do eBay use the QR/barcode number to track Royal Mail Standard 1st/2nd Class services?

Should Sellers add the QR/barcode number to sales dispatched using Standard Royal Mail 1st and 2nd Class service? eBay does not automatically add it when you generate a label. It is not clear if this tracking number is used by eBay. Some of my sales ...

Ebay just gets worse and worse - quality of buyers is at an all tiem low

What is happening with ebay, the buyers are terrible. I am a personal seller not a business seller (although we are treated the same by ebay), its just a waste of time now, at least 50% or more of my sales have been cancelled this year alone, due to ...

Stock Issue VIA Third Party Application (Mintsoft)

Hi,I’m experiencing an issue with several of my listings where stock is managed via a third-party system (Mintsoft).The listings appear active in the eBay UI (they show time remaining and are not ended), however no stock has been synced to them for s...

Item delivered, but not showing as delivered on ebay. I went through ebays delivery method.

Item delivered, but not showing as delivered on ebay

Item lost but ebay refused to help

I ordered an item on eBay, and it was marked as delivered. I contacted Yodel, and they sent me a delivery photo, but it was clearly the wrong door and not my address. I informed them that the photo does not match my property, but they told me to cont...

Seller sent item untracked despite locker delivery

I have bought an item with click and collect that has been sent untracked. This isn't possible because the address is for lockers at supermarket and general post cannot be delivered there. I opened a cancellation request, the seller rejected it sayin...

becoming a premium rated seller

hi, i have received the attached email stating that not all of my listings qualify for premium rated seller status but all of my listings offer free postage with 3 days. i also offer an express delivery option too so im confused as to why i have rece...

Seller won’t responding

hi I bought an item and when turning the device on, it’s still logged in to the old sellers account. We messaged him on the 9th may and didn’t get a response and messaged him a couple of days ago and still no response. My daughter can’t make her own ...

Cancelling an order

When an order is cancelled and buyer and seller agree, how long does it take to update the account and refund the payment?

Posting

Won't let me list an item something to do with shipping wen iv done it before

Adding postage for a large item to my listing

Hi fellow ebayers - I’m listing a Scalextric which measures 80cm x 50cm x 16cm so is outside the medium parcel available for simple delivery. How do I add the correct postage as I can’t seem to amend it at all. I’m a private seller, not a business. T...

Invalid Chessington tickets seller suspended account

Hello, We bought 9 tickets for Chessington world of adventures and got invalid tickets and seller closed his account please advise

What is going wrong with Ebay?

I have been dealing on Ebay for many years with no problems and 100% record. In the past month, I have had one item take 22 days to arrive; a car battery charger that left the seller but still hasn't got to me more than three weeks later; a tape deck...

barbados

can i dropship from barbados or is it restricted

Adding Tracking Number

Please I really need help on this. How do I resolved this issue? eBay is asking me to add tracking number on items that had been already delivered to buyers. I made these sales a month and a few weeks ago and I used a different currier to deliver tho...

Account On Hold

Hi All, Our account has been on hold for almost 6 weeks and i am struggling to gain a reason why, I have been asked to provide proof of delivery on all sold items by uploading tracking. We have sold many hundreds of items and as far as i was aware al...

Private or business

I promote my Greeting Card business through a shop. £32.40 a month plus extra fees etc.I can list 250 Buy it now items a month for the price.What I want to know is how someone can have over 500 listings and be listed as a private seller. Obviously ma...

seller issue

Hi all, I have an issue with a seller. I bought and paid for 4 items the item description was a perfect fit for me. I ordered, paid for them and received them, only to find the items were not as described. Contacted the seller who said no returns exc...

returned items sent back by seller

Returned two items before the return date Both items were returned by seller . Seller is not responding at all to any messages How can I get Ebay involved .??

INAD case opened does the Simple Delivery fee they paid get refunded from my balance

A buyer has opened an INAD case for a low value item. The return shipping label would cost more than they paid for the item. If I just refund without requesting a return am I responsible for refunding the money they paid to eBay for the Simple Delive...

Empty package

I have been sent a empty package posted thru my letterbox the item i ordeted would not fit thru my letterbox in the first place its big this is didgusting behaviour

Can I opt out of Simple Delivery for one higher priced item?

I am hoping someone can help. Private Seller - I use Simple Delivery ( post free) for most of my items. Works ok.However I occasionally have higher priced items and need to buy tracked/signed for postage.Can I opt out on individual items? Or do I lis...

Seller in GSP but USA buyer can't pay

Good morningI have sold on ebay for many years but am now quite confused. I am in GSP, USA buyer has bid ( I have no exclusions, and certainly not USA) but is unable to pay, saying listing quotes I don't ship to USA Item was listed under simple deliv...

How do I retrospectively change a grading for a review I've written?

Hi all. I've posted a review for an item I cancelled. No negatives, just didn't buy it so there was no need for a review request to appear! But it did and I completed it. I labelled the the review 'neutral' because I wasn't purchasing anything. But t...

Special Delivery

Hello again..yes… I still can’t crack this SD thing! so I have just sold two items to the same person.Postage was listed as SD on both listings.The buyer is in the USA.. SD doesn’t work outside UK ? so, can any king person tell me how to send a combi...

Bought spare wheel only to discover it’s 300 miles away!

I bought a second hand spare wheel for a Golf and paid straight away. As soon as I paid I realized it was not located within my set 60 mile radius but was over 300 miles away and collect in person. I instantly (within 10 minutes) of purchase sent a c...

Unpaid Item strikes

Hi allI just got into this big problem thanks to the negligence of the seller......2 weeks ago i gathered about 40 items to buy and put offers on each. I asked the seller to check each item for the language since they were from Lithuania & the seller...

Brought turbo of eBay

Hi I brought a turbo of eBay it’s been nothing but one hell of a headache as I hate to pay another £75 pound to release the item and when contacted the seller nothing not even a help when I finally got the item and fitted it to the vehicle it’s no go...

feature shop 1500 free listings per month?

Hi allI have a feature shop with 1500 free fixed priced listings per month. I actually have 974 items listed, all items automatically relistedOn my ebay invoices, I note ebay are still charging me insertion fees on average £47 per month, surely that ...

Leaving negative feedback for seller

I'm trying to leave negative feedback for a seller, but eBay keeps saying I need to wait 7 days before I can. The purchases were made on 14/05/26, so it has definitely been more than 7 days. Some of my orders are missing and some were poorly packaged...

Ending a listing -

Hi,eBay have refused to accept my listing for an electric Brompton due to the resale of the lithium battery. However there are already several listed from other sellers older / newer but all second hand. I have tried to end the listing I receive a me...

Item not as described, but photo was correct

I'm just after some advice here, but think I know the answer. I bought some trousers which showed as regular size in the written description, but when I received them they were marked as long. I had missed this in the photo (although it was clearly s...

How do I block a Business Seller who breaks eBay Policy by having a space in its name?

How do I block a Business Seller who breaks eBay Policy by having a space in its Username? The space appears to make it impossible to add that Username to my Exclude List.

Showing delivered but I don’t get my product

Hi I checked all footage from my cctv. nobody came for delivery at that day even i asked my neighbour also. I have got only notification for delivered.How can I get my parcel or my money back Please I need help. Thank you

Seller will not pick up item

I am trying to return an Item its an office chair it arrived damaged I contacted the seller to as then to organise a return. The made umpteen offers, I told then just pick up the chair. They eventually emailed a label, I had to go out of my way to fi...

Temporarily restricted from selling and buying on eBay because of concerns about your seller account

I have sold a few items as a business and received only positive feedback. On a recent business trip I loggd in from China and suddenly received an email We're here to help you get back to selling Hello fca_uk,We wanted to let you know that you have ...

FEED BACK

HI , I had to return an item as it did not work as should , I got a refund but then the seller put positive feed back on me but used it to leave bad feed back , ! this cannot be right the radio did not work and he was not happy I sent it back , I hav...

Resolved! Faulty/ recalled goods

I received an automated message from ebay telling me that something I purchased - an electrical item - has been recalled as unsafe. I do remember buying it, but when I looked through my purchases I cannot find it to pursue this with the seller. I've ...

Buyers postage address is incomplete buyer not responding to messages

When trying to process postage for item I've sold it say buyers address is incomplete. Buy is not responding to my numerous message requests for there postal address

Unfair treatment and judgement

Please confirm in writing:Why bids were blocked on my listing.Whether automated fraud or risk checks were used.Whether geographic proximity or account-linking factors were involved.What policy was used to restrict bids.Whether these restrictions affe...

How can I avoid being accused of trying to sell outside of eBay on a collection only auction

Hi. I have tried twice to list a bulky item that posting is too troublesome for me to deal with, so a collection-only auction. I have no interest in attempting to sell outside of eBay, but my listings keep being banned for that reason. The AI says I ...

Buyer has claimed item was defective when item is in worse condition than when sent out.

Hi, I'm after a bit of advice. I sold an expensive brand new dress with tags for £108. The buyer opened a return case citing that the item was defective/not working ie an INAD, stating as follows: "Hello I have just tried to unzip the dress to try it...

Defective charger/cable in "fully working" listing, seller refuses responsibility, eBay won’t help

Hello everyone,I received the camera one month ago but didn’t open it immediately. When I finally checked it, I found the charger and USB cable were completely rusted and non-functional. The listing clearly stated that everything was working, but the...

Report seller

Motorbike was listed no payment options other than contact seller which I did. We agreed price and pick up meet ( all confirmed by me in the item listing message section screen shot) spoke on phone twice beforehand.he wanted deposit sent by BACS whic...

How to claim warranty on faulty dashcam from approved repair centre

As per title Approved eBay repair centre , 12 months warranty , no response from them through eBay. how do I get eBay to step in and help resolve this please ? Thanks , Andy

I’m trying to return an item I bought but it’s not showing on my purchase history

I bought some tyres on my account (not a guest account) and requested to return them. I received a return slip email but everything I click on it there’s an error, the items are also not showing on my purchase history? Have I been scammed?

Cancel a purchase from a psychopath

Cancel a sale to protect myself from a psychopath seller

Help with my account

I REALLY need help,so I sold an item and it was collected in person, the person has collected it and I scanned the code etc, my payment is on hold until my bank account has been verified, it was verified 7 days ago they put a 1p in etc, but my money ...

Message system technical issue

I recently sent a buyer a message which they never got and when I looked in my sent items it had gone from there too. Another buyer told me they thought they'd sent me a message, couldn't find it so sent it again. I got the message twice. Another buy...

I need to talk to a human

I need to talk to a person

Seller Refusing Return eBay Arranged

Bought a guitar that arrived damaged. Seller shipped without insurance. He offered 10p refund so I asked eBay to help and they ruled in my favour and sent me their return shipping label. Courier attempted delivery twice. Seller refusing delivery. Wha...

car selling description not showing on the listing

I have advertised the car for sale, and entered the description manually about the car. but is not showing to viewers and they can't read what I

Linking Personal Bank to Sole Trader Business account

Hey all, im trying to link my personal lloyds account to my ebay account as im switching it from a private shop to a business (sole trader) so i can access discounts etc cus i sell pokemon card duplicates, and whenever i try to link it its just sayin...

Refund

Hello,I purchased some waterproof trousers back in January. The first time I wore them, two weeks later, they ripped and I realised the rubber coating was defective. I contacted the seller for a refund and they said they would 'get in touch with the ...

Refund

If I bought an item and it came from Dunstable , and return it , do I return it to where it was sent from , as eBay has the return down as China .! Do I send back to the postal address tracked ? I’m lost

Refunded item but buyer still wants it

Hi! I refunded my buyer but she still wants the damaged item (not yet posted). How do I create a new invoice for just the postage? thank you!

Verify age

HiI have just tried to buy two garden power tools. eBay wants me to verify my age. This is fair enough as I am already verified to buy nicotine vape juice and only had to do that once with my driving licence and have never been asked to verify my age...

Item not shipped by seller, now past 30 day refund window

How can i resolve this. the seller near shipped the item. tracking info was given, though it shows that they never made the drop off. no refund given by seller and not answering messages thanks in advanceRoss

REFUND FOR ITEM NOT RECEIVED TODAY 26TH MAY

ITEM CANCELED ON 14 TH MAY TODAY IS 26TH ITEM NOT RECEIVED.PLEASE ISSUE REFUND ASAP

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How do i get to speak to a human from ebay, this site is stressing me out im about to delite this acvount and forget hole thing, nearly 2 hour now just tying to sort a basic problem, fed up now and got stress head ache

Paid for goods that had been withdrawn from sale

This is my message to Ebay Dear eBay Customer Services,I am writing to formally escalate my complaint regarding a transaction that eBay has thus far refused to cancel or refund, despite clear evidence that the seller could not fulfil the order.Follow...

Sending lithium ion battery

I have just sold a lithium ion battery , and gone to the post office for advice on how to send it .The woman at the post office said you can't send them but loads of people on ebay sell these sort of a batteries so what can you do .

Shipping question to an item sold to a U.S. buyer

I received an email from eBay asking me to print off a prepaid label. I did so and the label has the buyers address in the U.S.A. On the e-mail sent to me from eBay asking me to print the label it states that I should post to "International Shipping ...

‘Simple Postage’ !

Anyone else had to post something ‘oversized’ because ebay didn’t offer it in the listing they then take £8.40 from me anyway for a ‘prepaid label’ that I definitely didn't ‘prepay’ then subsequently paid another £22 at the post office to send it! Ro...

No movement

I sold & posted an item. The tracking information was received, but since 19th of May the status has not moved from ‘processing at our hub’ with Evri. The buyer has understandably reached out, but I’m not sure there’s anything I can do to help? I’ve ...

Pricing Shipping to Ireland, not UK

A prospect wants to buy an item of mine, Levi 555 Jeans, on eBay which were advertised with postage in the UK addes at £2.94. Link Below They are in Ireland and want me to ship there, but there's no way I can see to detrmine how much the postage will...

Feedback sales number is rising but the feedback and name of buyer is not being added. Why is this?

My last 4 sales buyers have left feedback as number went up by 4 but there is no actual feedback left. I block users who d not leave feedback as i always do deals for people then selfishly they get what they want and cannot throw me a crumb. So i am ...

Address errors

Due to an address error on 2 listing's, I had to manually write addresses & pay for postage myself, however I then couldn't mark the items as dispatched. I contacted customer service & they said to create the label & the item would then be marked cor...

Resolved! Seller denies providing return label on opened case for defective item. How to ask ebay to step in?

Seller denies providing return label on opened case for defective item. How to ask ebay to step in?Hello, I've opened a return case "Item defective" but seller does not provide return label saying it should be at my expense. Where to find link reques...

Does this sound right?

I purchased a Dyson hoover of a member. He has messaged me since saying his account. Has been banned and if I want to still buy then he’s given his phone number and I can transfer the funds to him and then he’ll post. ive put a request to cancel orde...

Reporting a seller

EBay have. Dismissed 2repots about a seller saying they could not find evidence in my report. My issue is a seller has messaged me sending me a screenshot of his reply from eBay customer services I believe this message tobe FAKE. The grammar is poor ...

payment on hold

Someone please help me this my very first time selling on Ebay I have posted the item but have received No payment it just say's Funds on hold on my account What have I done wrong I'm panicking here.

Prepaid postage

My buyer bought 2 separate items from me and paid for postage for each item. I realised that it was the same buyer so put both items in one package. I didn't print the other label. Ebay now think I haven't sent the item and the buyer won't give me fe...

Car Sale awaiting payment

Hi, I hope someone can help.I sold a car yesterday on ebay. The buyer says he has sent payment but ive not received it and there are no funds on hold.It only says "awaiting payment" in my account. Ive messaged him and he says its sent and he has a co...

Spam Notifications

I am fed up with eBay spamming me with junk notifications. If I see a red dot on my eBay icon, it means I have a notification. If I get one, I immediately open the app, login, go to Notifications and see the important messages relating to my account ...

Refunded items i now want to sell

I have 3 items that i refunded , as when i came to post them i had misplaced them. I have now found them. The buyers all still want them, but i dont know how to invoice them again

I’m very dissatisfied

Hi I’ve brought 3 tins of Pumpkin purée on the 9th of May it still hasn’t arrived and the seller won’t respond to any of my messages or refund back my money! I’m not happy

eBay won't allow me to bid

I have been using eBay for 25 years without issue and have 100% positive feedback.Suddenly today, I click the "Submit a Bid" Tab, get the usual box and, ..................... it is blanked out and I can't actually fill in a bid.That may have cost one...

Disputing a refund request

A buyer is demanding a full refund for a cd box set that he claims doesn't match the description, he had previous to listening to the cd given me a glowing review totally happy with the overall condition, but upon listening to the cd realised that it...

: Request to manually complete order and release funds (Buyer provided late address)

Hi eBay Support, I need assistance manually updating an order status to "Delivered" and releasing the held funds. Order Number: 11-14624-76245 Item: 10 ml Peppermint Essential Oil Carrier: Royal Mail Tracking/Delivery Reference Number: QF896299824G R...

Fee deduction

Ebay regularly cutting some kind of fee against my listing in the name of " Insertion Fee" what is this for can anyone please guide

Item removed because of violation

I advised an Italian army belt and it was pulled as according to EBay it violated their ‘Police’ equipment policy. After contacting EBay I got a copy & paste reply that it violated their Police policy. I even attached a copy of another listing sellin...

my medical order never turned up,

my medical order never turned up, i sent numerous mssgs to seller, not a single reply. no refund. cannot contact ebay. what can i do? hey got my money, i have wasted a lot of time when i am ill. i wonder if the seller has met with a serious situation...

Resolved! Wait! Buyer may still be shopping! 3 Hours!

So now a new eBay system irritating function. I try to end listings so they can be paid for and got ready for next day postage. Now there's this daft 3 hour wait that from what I gather could increase to a week! Just to allow combined shipping. That...

Buyer cancelling order

New to this - but just had a notification that buyer wants to cancel an order as “ordered in error”. Not a problem as I haven’t printed the postage label out yet however it looks like eBay will refund the buyer but then charge me for the postage labe...

Postage by eBay

I don't use eBay postage I prefer to buy postage myself on my recent sold item I have been charged by eBay how do I opt out of the postage by eBay ?

Removing a bad review

I could never find the right location to get rid of a bad unjust review Seller cancelled my order without my permission because the auction didnt reach the price they wanted. Stay far away from this seller. this review here is a lie, and there is evi...

How to make sure the item is authentic?

I have bought trainers from “Japan” and I want to make sure they are genuine. how can eBay help me with that ?

ripped off

I'm being forced to buy something I DID NOT ORDER! I'm livid, been trying to buy a particular item but can't shake this other item that I only viewed and now seems to be locking me into a sale. This is the worst, most infuriating situation Ebay has p...

Resolved! evri integration

I recently moved address and my evri integration stopped working. I went to evri and filled in the integration but it still is not woking. Evri says I have to speak to ebay. This has been going on for 10 days now and I have no idea how to solve it.

refunding a buyer who claims item is defective but when i receive it it works perfectly

The buyers says it is defective but when i get it back it works perfectly, do i still have to give a full refund ?. I normally don't accept returns and i think they are using the eBay guarantee to get around this. Any advice welcome as to how do i pr...

EVRI DIDN'T DELIVER PARCEL - I REFUNDED PURCHASER AND NOW EVRI & EBAY WON'T PAY ME BACK!

Hi everyone - I sold an item on 9 April and despatched it through Evri. This item was received by Evri on 9 April at 11.57am, and sorted at the sender’s local Evri depot in MK40 on 9 April at 2.37pm. The item never arrived with the purchaser , and to...

Ebay wrongly took down my listing, against their own policy - contact bot no help - help please?!

eBay delisted my dining cutlery / tableware set as it includes a table knife (part of a knife, fork and spoon set) eBay's exact policy wording is: "Dining cutlery sets that include knives used for eating, such as dinner knives, are permitted. I'm goi...

How can cancel label and create new one? The items is over 2kg and the label is up to 2kg

I need post the product to buyer but the weight is over 2 kg and label is up to 2kg only. The product is actually 3kg with the case

Change payout bank details

Hi I am unable to change my payout bank details. Does anyone know contact number for customer services? Thanks

The buyer asks for the order to be cancelled

Hi, I sold an item yesterday, I messaged the buyer to confirm that I'm away and the order will be sent at the beginning of June, but they said there's no message about me being away (I can see the message clearly on my side) and they want me to cance...

payment

the item i am selling is too big to box. if i drop off to his house how do i ensure i get paid

Collection Only and Payment types

Hi ebayers.I'm selling something by collection only.Should I leave "Immediate payment" toggled on or turn it off?I've asked for payment by ebay's code only and no cash.I'm not sure how it works because I haven't sold something by collection before. T...

E-book scam!

I do hope that someone from E-bay is reading this and can defend how the people who monitor "reporting" deal with reporting of inappropriate or not allowed items.E-bay is littered with sellers who are mis-representing e-books as physical books by lis...

Simple Postage

Tommy responded to my query regarding eBay fixing postage costs.I have removed all couriers from my postage options in my accounts but when I go to list an item eBay sets the postage price.Until recently all postage costs could be entered manually. T...

Log in

Using my password to log in reveals a message that says 'wrong access token'Can someone please advise. Graham

Selling a car....... A cheap car!

I recently listed a cheap car for £14 on ebay. The one week auction came to an end and the winning bid was £400. A week or so went past and multiple messages to the auction winner, no response/payment. When I re-listed it as the previous winner didn'...

Resolved! Simple Delivery - size restrictions

My parcel is 120cm in length (weight under 2kg) but the maximum dimensions on all 'Simple Postage' services only go to 65cm, what do I do?

Help with a buyer wanting a refund?

This is my first time having a buyer say there’s an issue or wanting a refund. I sold a ton of Pokémon cards. I said in the description I didn’t know the value of the cards or the authenticity. Just wanted them gone. The buyer asked further about the...

Resolved! Wrong postage label. Can't change i

Hi,I have just sold an item and the buyer has paid for it as well as delivery as stated in the original listing.I selected the default postage suggested by ebay when I listed it. Now when I check the Royal Mail/Parcel Force site, I see that it exceed...

Postage/shipping costs

Good morning,Has anyone else had the problem that I presently face with eBay.I went to list a couple of vintage newspapers with a starting bid of .99p. They can achieve a final price of up to £5 it all depends.When I went to the enter postal charges ...

Resolved! There are no new notifications flags up and covers my purchase history,

This notification covers my details ( there are no new notifications) and I cannot access, can eBay remove to a place that does not cover my access details. Thank you.

not delivered

i ordered a an item , paid for it ,was sent out for delivery via yodel. Keeps saying we got it and as of now still says in transit. can anyone help

Bad customer service

Hi I wondered if anyone can help I am trying to buy a saw but I cannot access the offers sent by the seller as I have no credit card to prove my age and this is the only thing that they will accept to allow me to buy a saw as it is a bladed article. ...

Combined postage

HiSeller help required.I've just had 5 items complete all to same buyer - I can't issue a combined invoice which would allow me to send just one parcel. Has something changed regarding postage rule?ThanksEwan

There was a charge to your account

I have just been charged £11.99 by eBay with no more explanation than there was a charge to you account.How do I get in touch with anyone official from eBay who can explain what a charge is for?Surely there must be a explanation and what for of why s...

eBay forcing me to pay for a parcel I didn't loose

Recently sold an item, posted it (with receipts, photos of the box and everything). The buyer got a completely different box. They contacted eBay, who told them to send it back to me and that they'd get a refund. So, they sent it back to me and obvio...

Accidentally refunded and item before they sent it

Hey, I accidentally refunded an item and the buyer ended up keeping this and is now selling this. So basically got a free xbox and now selling it. What can I do?

Unable to load page 2's onwards on Charity Accounts

Hi. I'm wanting to view charity pages of items for sale but they will not load after I have viewed the first page. I can't even change the item display to above 20 items per page. I keep getting the message 'something went wrong, please try again'.

Postage for fishing rods

Hi, I have sold 4 fishing rods and the buyer has paid plus postage. The postage was quoted by eBay easy postage or whatever its called and that's what the buyer paid. Trouble is the actual postage cost is 3 times the amount received. I don't mind pay...

had to refund buyer outside ebay

I had an item returned three weeks ago but despite trying to refund the buyer ebay said i cannot as the return was still open, this was underneath the ebay timeline that said it hade been delivered, tried and tried but in the end buyer gave me bank d...

Collection

I have sold two items to the same person collection only but since Wednesday last week when I sold them I haven’t been able to contact the buyer. I’ve left messages and eventually my mobile number but still haven’t heard anything at all from them. Wh...

Potential buying scam

I have just sold a mobile phone. After an email conversation and the phone being dispatched, the buyer contacted me 24 hours after posting telling me couriers cant find his address. This seems extremely suspicious to me. I asked why he didn't disclos...

Item sent, buyer says not received, po says delivered .

Posted item order number 13-14644-49729, po says delivered 20 may, track no. 021a33c601e25c53. Customer says not received, Today I have been debited from eBay for a postage label for 3.65 for the same order quoting tracking no. VU071359689GB quoting ...

Posting item out

Just sold an item today then the buyer contacted me as l was going to post it saying not to post the item till 8th June as he’s away from home till then but the QR code runs out on May the 30th plus don’t want eBay on my case telling me to get it pos...

How do I get combined postage for auctions won on separate days?

If I win auctions on separate days, how do I combine postage. I asked the seller. He doesn't know If I can combine for separate days?

Why have i know conformation on order

I brought an item and haven't received an email! I checked out as a guest but after I did set up an account and it doesn't show on there! Money has been taken from my account .

Problems adding bank account information to receive payouts

I am trying to enter my bank account information on Ebay. My bank is not in the list, despite being a large UK bank, so I have entered the details manually. However, it says the account is ineligible to receive payments. The problem appears to be a m...

Seller can’t see my address to send replacement

An item purchased a couple of months ago has gone wrong. Seller wants to send a replacement but can’t see my address. EBay won’t allow me to message my address to them. They also can’t send a refund as they say that option isn’t available to them. Ho...

What do you do with an aggressive buyer, who accused me of sending broken items, when obviously it

What do I do about an aggressive buyer 2ho accused me of sending broken items

Resolved! Can I do more about a return?

I sent an item to a buyer 'Simple Dispatch'.Tracking on the item states that the item was delivered to a neighbour.A few days later the item arrived back with me. The end of the package had been opened.I have messaged the buyer please could they chec...

Resolved! Inpost item stolen. Locker was empty

My item wasn't present in the locker. Just an empty packet. As I've opened the locker, eBay thinks I have the item. I cannot see how to raise this as an issue with eBay. I've notified Inpost and the seller.

Global Shipping

Hi,are new accounts unable to use Global Shipping?I have sold 10 items already with a few restrictions removed though nothing on the GSP.I do not have the option when I list items. Only international postage is available.I am in the UK.Any help appre...

Buyer not willing to collect

This has happened on the last two items I've sold and its really not easy to resolve. I've sold the item 'buyer collect' but the buyer lives miles away and has then decide they can't collect (after they have paid). So after a few messages we agreed t...

Resolved! Concerned that a buyer is a scammer

I’ve sold a fairly expensive watch and I am waiting for a buyer to send the funds however I’m worried that they are trying to commit fraud as their account was made today and they have no reviews. What should I do? I’ve tried reporting the account bu...

How do I remove unfair negative feedback eBay not helping

A item was refunded by eBay, as buyer never received it, it was then surprisingly returned to me, I contacted the buyer to explain it had been returned as I wasn’t sure why this happened, they informed me evri told them it had been damaged in transit...

Purchase fraud goods camera cards .sanDisk used for work ..they proved faulty no record of birthday

Camera cards were fake not SanDisk birthday party ruined client unhappy. I am 650 out of pocket after travelling to Scotland. Also my company name is now mud..Seller says buy with confidence all monies refundedNow refused to honour

Item damaged via GSP

I sold an item to USA buyer via GSP. It has arrived damaged. I think I should be able to say on the buyers' cases that according to Global T&Cs I am not responsible for loss or damage in transit once item has arrived at the UK hub. However the only o...

Resolved! Scam posts

I have seen various seller posting bike for sale using my postcode. Clearly a scam, I have tried to report this but every time I get the message , there has been an error and try again later. I have tried to get to a human but I can’t get past the AI...

Resolved! Item bought 6 Months ago has been deemed Fake by a jeweller when cleaning

I bought a chain that was sold as "925 Sterling Silver". I bought it in November 2025 and took it to jewellers to be cleaned. The jeweller rangg me and told me that it is not Sterling Silver. There is no Silver content at all. Is it too late to do an...

Missing Images

Hi everyone, Can anyone point me in the right direction with an issue I’m having with missing images on my listings?The problem seems to happen randomly when the listing is set up using variations. I have two variations — Model and Design — and when ...