Member To Member Support

Authentication process

Have you sold any designer stuff recently on Ebay? I'd be very surprised if Ebay is selling much because their authentication process is just based on one person's opinion!Recently a Chanel top was passed as GENUINE Chanel but that one person's opini...

Suspect fraud

Helloive had 30 emails from Evri saying ‘Thanks for dropping off your eBay Seller parcel on Monday 26 January at 12:14.’ All with different tracking numbers. They were dropped off in Southport. However I have not sold any items on EBay recently or dr...

Dispatch - My Choice Not an Option

Not used Ebay for over a year to sell anything. Sold an item for £20. Got paid so packed item promptly and took to Post Office - walking distance. Paid £3.50 cost. Only when I returned and tried to Update Order Status to Dispatched that I found I had...

Ebay reported for breaching privacy laws and obtaining my friends number illegally

I have been a customer of ebay for some time and have used my friends phone on order to purchase items. His phone is automatically set up to private and has never been given to ebay. So why is it they were able to obtain his number to call back? .. T...

Offer

If I try to put an offer in for a will not let me send it to the seller

Customer buyer after 5 months want full refund or another turbocharger for free

Customer aftre 5 months send me turbo for investigation and turbo was hitted by the carbon from the engine we sended pictures and customer confirmed and was agree on the phone that we will accept mu godwill gesture and we can repair this turbo for fr...

HOW TO BLOCK seller offers from items just being watched

Invasive spamming of items in watch list being offered to buy this isn't a auction its forcing you to decline offers that were not set up this needs to be banned

My products being flagged as drugs (They definitely arent!)

Ive listed a Creatine Monohydrate supplement and a Hydration formula for sale and It keep being flagged as drugs. I got an email saying it was removed "We had to remove one or more of your listings for not following our Prescription drugs, supplement...

combined orders plus postage to the US

I have a buyer in the US who wants to buy 2 items. We have agreed postage plus US customs tax. I thought I could invoice her but I can't see how to do this. Where is the invoice button?Also I also have a bid on one item. Can I cancel this without get...

Counterfeit Goods

Hi I have made a couple of purchase and BOTH items are counterfeit.............confirmed by the actual Brand. Seller doesn't respond and I am finding it difficult to contact eBay. From what I can see eBay doesn't really do anything about counterfeit ...

Incompetence

I recently bought a 2nd hand mobile phone at around £700. I paid extra for express delivery and waited for the item to arrive. I started receiving tracking information from the Royal Mail and on the day had an email saying delivery was between 9:33 a...

Asked to cancel order, no reply to my email and now sending order to me, have been charged

I wrote 2 emails to the seller (spring bulbs) no reply to my email, I had to have a hospital admission and was told no gardening, any chaos. this order was coming in 3+ weeks but suddenly today, email said sending order (expected delivery from 13.2.2...

Fake product

I bought some perfume for a Xmas gift for my wife. She used it for the first time yesterday and, as she is very familiar with that perfume, is convinced it is a fake as the fragrance is both weak and totally different. I feel ripped off and wonder ho...

Resolved! Item damaged on arrival

I sold table mats which the buyer has messaged to say they arrived damaged. I have seen photos and there is visible damage but they say non to any of the outer packaging. Then proceed to tell me it wasn't great as the corners were not protected. Item...

Anyone having trouble transferring funds ?

Can’t seem to send sales of funds to my bank account, is anyone having this problem ?

Parc

I am a seller and have just sold an item - all paid.. Used simple delivery and was assigned royal mail. My parcel is too long for royal mail postage. What are my options? I have tried the bot - no help. Thx

Multiple accounts on ebay

Does ebay allow to have more than one active accounts ? I have one account that i use normally for buying and sometimes also list items on it for selling. Now i want to have a separate account solely for the purpose of selling. Is it allowed to run t...

Partial refund

I sent 2 identical items to a buyer. I have agreed a resolution. I am replacing one item for free and want to issa 50% refund. But how do I do it?

Selling

Hi,New to selling in eBay. Got what I thought was first sale. Buyer seems to believe they have paid. Even sent a screenshot that seems to confirm. But nothing showing in my account. Payouts on hold because I needed to add new bank account and card fo...

Help

So I have a customer who has asked for a refund/ return request as they are stating there Havent received the good that they purchased, as I seller I record all my packing process What steps do I need to take to sort this issue out ?

Invalid Shipping Package

Hello,I have this issue too.marco@ebay Thank you

Evri postage labels are not very Good. (Centralize Print Template,)

Dear EbaySort it out please Centralize Print Template,two thirds of print missing on labels wasting expensive ink/and time

Item bought and now eBay have struck off the seller but item not delivered

HI People,I bought an item that was due for delivery lay week. When it didn't arrive I discovered an email from eBay saying they had removed the seller due to some undisclosed discrepancy but that I cold still receive my item and that I was subject t...

postage

Hi,The advice tells me to click on my sold item for postage labels. But there is no tab for this that I can see.?

Simple delivery - prepaid label doesn't cover cost

I sold 2 of an item and the Simple Deliery prepaid label covers only the cost of sending 1 item. The small parcel weight has been exceeded. Does eBay covers the surcharge? Thanks

Resolved! should I cancel return request ?

I have opened a return request and the seller has offered a full refund without me returning the item and now says he can not give me the refund with the return request open - he does NOT want the item back and says he will give me a full refund anyw...

Buyer returning a personalised item

Hi, we sell car number plates (UK) which are obviously made to order with the buyers registration. We delivered an order to a buyer on 27th December 2025 who subsequently left us POSITIVE FEEDBACK a few days later. On 21st January 2026 he opened a re...

Customer support

How can I contact customer support?

Faulty 4 in 1 charging cable purchased, how to return undelivered item

Morning, Some advice please. I purchased a 4 in 1 charging cable Sun 18th, which has interchangeable ends for USBC, USBCA and lightning. Item listed as delivery by Free Royal Mail 2nd Class. Received yesterday which looks like from the label it was v...

Resolved! A seller.

Bought a liverpool top at 17.22 and never sent it messaged him about ten times and cant request a refund cause wasnt signed in at time was on as guest so great haha dont buy from the fella hes a stroke ive reported him ive messaged about 10 15 times ...

Invoice value incorrect

Hello I am trying to buy a motorbike bike screen from Italy. I am based in UK and need this to be delivered to UK. I sent an offer to seller and he accepted. Screen cost 127 euros Shipping 40 euros Total 167 euros. The invoice came through as being 2...

verifiy my age

hallo can someone help me im trying to buy a pruning saw but i have to verify my age but i will not accept debit card details how else can i verify

Postage Policy Missing or Invalid

When I try to revise one of my listings or press "sell similar", it then comes up with the message "Looks like something is missing or invalid. Please fix any issues and try again". I'm very confused as my postage policy works fine when I sell an ite...

Cancel postage

I recently sold some items with postage included. However, after the items were sold and due to the fact the items were large and the buyer lived locally, I decided to deliver myself. How can I show that the items have been sent in eBay? At present i...

Simple Delivery Postage Refund After Cancelled Order

I sold an item, then the buyer asked to cancel immediately. I pay for postage with free postage to the buyer.I cancelled, but the Simple Delivery cost had already been taken by eBay, so I didn't have enough funds in my account to refund the full amou...

Selling.

Hi why can't I get on my selling overview it keeps coming up network error but I can see everything else. Thanks

Simple Delivery Cost On Cancelled Order

My listings are all free postage for the buyer. I use Simple Delivery. if a buyer asks to cancel immediately after buying, I have to pay some of the refund with my credit card, because eBay takes the Simple Delivery postage cost from the amount of my...

Do not use Evri

Don't ever use Evri. Parcels lost says they was delivered the pictures is not my location THE seller didn't even respond at all then ebay vlosrd the case after nearly 20 years with eBay beware they are ripping you off I am stillout of pocket and no g...

Trying to list item

Hi All, I keep trying to list something for the first time to sell and it keeps telling me I need to complete the registration. I have already filled that it in and then the page appears as “we’ve encountered an error on our side thanks for your pati...

How to swap or change Simple Dlivery to Click & Collect

I won/baugth an item and paying by mistake I paid Simpe Delivery instead Click & Collect. My neighbours once collectected a delivery when a courier arrived without warning. Never maind. A seller gave me a time till Tuesday to solve problem: is there ...

Regarding my refund.

Hello eBay, I'm still waiting for my refund.

Asked to complete a survey in exchange for £15 - did not receive the £15

On the 6th January I received an email from eBay asking me to complete a survey about my experience with buying handbags and/or watches in exchange for £15. I fully completed the survey but now, 20 days later, almost 3 weeks, I still haven't received...

Will postage labels 100% be refunded if uused and you submitted the form as a seller?

Hi I'm a seller and I recently bought 8 labels from royal mail using eBay simple delivery but the post by date will be before my dispatch time so I refunded the 8 of them and still haven't bought any alternative labels outside of eBay yet since I wil...

EBay deductions

How do you get through to eBay support? I’ve had a buyer cancel an order that they hadn’t paid for yet and eBay have deducted the value and sent to the buyer!!!

Resolved! Posting multiople items

Hi I have sold two items to the same person but I put them in two seperate envelopes when I printed the label to post them I only had one label how can I get another one for the second envelope? When I trued to print a second label eBay tells me to c...

Prepaid ebay label has wrong postage. Help!

I received a prepaid label for an order with multiple items for the same order but only charged 85p, postage should be over £7. How can i correct this? I originally selected evri as the courier but ebay has chosen royal mail. How can i correct this?

Ebay paid a partial refund to buyer and are refusing to acknowledge this.

We recently checked our ebay account and have noticed 2 partial refunds that ebay have given to 2 separate buyers. 1st was in Oct and buyer was refunded postage costs, we didn't even notice until recently, the buyer only bought that 1 item so it wasn...

Resolved! Won auction but paying maximum bid.

I just won an auction for £27.21 and my max bid was £29. I am being charged £29 and on top of that the postage has increased after i won the auction.

Sorting by lowest price +p&p doesn;t show all items

Noticed this loads of times but think its worth a discussion.I have a list of 17 items when sorting by ending soonest, or newly listed.If I change the sort to lowest price +p&p, the results go down to 12 only.Despite all items having either a price f...

Question regarding the new rules

Hi i have just started selling on here again after a year, and had to give my national insurance number for the new rules. I understand the selling limits etc but Id like to know if I use my ebay credit from selling items to then buy other items, doe...

exploding battery

HiI bought a 6V motorcycle battery back in October, the battery doesn't come chargedI filled the battery with acid to the required levels, some days later the battery had lost some of its chargeI put the battery on a slow charge.Within minutes the si...

Life time warranty

I need to get in touch with dayplus to claim on lifetime warranty

Buyer in Northern Ireland prevented from buying now

Have selected evri who definitely ship to Northern Ireland What is the problem . Ebay on line help is useless

Resolved! Cancel shows as buyer requested

Hi Confused by something that’s never happened to me on eBay before. won an auction on Thursday. Didn’t see the notification till late Friday night that payment was due. Also had a message from seller checking ‘if I still wanted it’. attempted to pay...

Server unavailable

Why my ebay says server unavailable and it doesn't letting me do nothing

Simple Delivery too small for oversized parcels (70cm) - what do sellers do?

⠀ Hi all. I’m looking for advice from other UK sellers on what you actually do when an item is too large for eBay Simple Delivery. ⠀ I sold a boxed Lima HO train set. Final packed size was 70 x 44 x 9 cm and under 3 kg. ⠀ Simple Delivery only gives p...

GSP Purchase - UNDELIVERABLE - RETURNED TO SENDER

Hi All, Had a search for a solution to this issue & cant find one , so I wonder if anybody can offer some advice. I purchased a lot of old game carts from a private seller in the U.S. (using the global shipping program) They were dispatched in good t...

Help please with a odd mix-up

I was wondering if anyone could help with a problem I sent a item on the 13th of January using a generated qr code. Then the next day I posted another item but somehow it's generated the same qr code and ive not found out until the second buyer has s...

Discount coupons and best offers

how do you apply a discount coupon when you make a best offer if payment is taken immediately the offer is accepted?

Getting authentication when not sold with it

I have bought a bag that would qualify for authentication but didn’t have it as part of the original listing. Seller is fine to send it there but can’t see how to do it - only option is to send direct to me. I’m happy to arrange or even receive the i...

Wrong item sent be seller

Seller send me a message saying he posted the wrong item and wanted me to accept it,he will post the right one soon and not to reportwhat should i do?scared of scammers

I have brought an item and the buyer said it was sold month ago but i hage no refund

I have brought an dress but the buyer has sold the dress months ago and still taken my money. I have asked for a cancellation but I am hoping she will send the money back. Can you please help me.

Returning items

Hey, I ordered a pack of pens the other day and they arrived at my house and were entirely defective. I sent a return request on this item but accidentally cancelled the request and now I am unable to create a new one. It was truly a human error and ...

LInking to printify

Does anyone know if you can link account to printify and if so, how?

partial return

How can I send a partial refund which has been agreed between myself and buyer?

Seller Not responding

Seller is not responding . I have tried to contact the seller he not responding i ordered product and straight away cancel it .

unable to list an item

im unable to list an item, it says my account is restricted and guides me to messages. there is nothing in there to resolve this matter. im going around in circles. any help please

Only partial refund issued

I recieved only partial refund on two items identical that weren't delivered. I was only refunded for one item.Ebay have declared the case refunded and therefore closed.Now I am failing to contact ebay. I go around in circles clicking on all the offe...

Discounts unlocked after winning bid

So I unlocked discounts after winning an auction although after getting through the payment process I go back to the won auction tab and they had disappeared and nowhere to be seen in the app ?

Resolved! Buyer changed mind and wants item to be posted, not collection in person

I offered both free postage and collect in person on an item. The buyer has selected collection in person, but has now contacted me and asked me to post the item. I have no objection to doing this (we live in completely different areas of the country...

Resolved! buying

a seller is asking for my address after i bought an item ive been buying on ebay for three years and never had anyone ask before so is it a scam.

Resolved! Feedback of items purchased only not visible

Hi I have noticed other eBay profiles hide what item they have sold or brought on the feedback page.I understand feedback needs to be visible to sell but how do you hide item won or sold ?

scam

There's a group on eBay that's trying to scam refunds. We investigated the last shipment with Royal Mail and discovered that scammers are printing eBay labels that should have your address, but Royal Mail determined the box was a fake address, so the...

iShop Zambia

Has anyone had any dealing with sending to iShop Zambia forwarding address? I havent used eBay in a while, and had restricted everything to UK buyers only, as last time I used eBay (the reason I stopped) was due to the volume of scams from people abr...

Refunds

I posted an item which arrived broken. I’m happy to refund. Does the buyer have to open a request to refund or can I just refund it? Also I don’t want the item back… is that ok? I’m a business seller if that makes any difference.

Missing parts

I bought a dual monitor for my son for xmas, there were so many parts missing most if all the vesa plates to attach the monitors to the arms...i sent a full list of everything that was missing..they offered me £10 max I refused they are now ignoring ...

nude slide and negatives

anyone know why ebay takes down slides and negatives for policy violations when all my items are in the place where ebay said they have to be put. Ive had non nude images removed for policy viaolation.

report scam

Hi how do I contact ebay to report scam ?Seller changed user name etc every week for last three weeks.selling same items every time. I was interested in an item and tried to contact for unresponsive contact number. saw same item for sale days later t...

Fraud

Sold an item- AirPods on eBay. Listed them as not working and placed them in the parts category. Buyer then contacted me complaining that they did not work. I explained to them that that’s why they were put in the not working for parts category. They...

OMG WHAT DO I HAVE TO DO TO GET/FIND A PHONE NUMBER TO CALL EBAY UK???????

Refund undocumented issue

I got a refund 2 refund acceptions, 1 for 197.00 and the other 160.00 but they weighed over 25kg so the barcode l was given were under 25kg, and eBay has no contact number or email address to resolve this matter.

Unable to contact seller to arrange local pick up

I purchased an item on 10/07/2025 and emailed the seller on eBay to say that I was not able to pick an item up straight away due to work commitments. I received a reply to say that it was okay and to email again when in the local area. I have since s...

new personal ebay user, but experienced "temporary buying restriction".

Dear all, I have just registered an ebay personal account. And trying to buy an item, to pay with PayPal, no matter "buy it now" or "add to basket", after processing with PayPal, it shows:=========================================You’ve reached a temp...

Not received item

Evri have supposedly delivered my item to my address, only they haven’t!They have updated the tracking as potentially fraudulent.The seller is telling me to go to EBay.spoke to someone at EBay today, they aren’t interested, because the item is marked...

Linking accounts

Hi, Does anyone have a Busines Account and is also a private seller ?If so how are these accounts linked ?For example could you move a listing from one to the other.Or do they have no other purpose than to show you have two accounts.Thanks

Listing items alphabetically

Hi I was wondering if you could list items on eBay in alphabetical order if anyone can help

Contact with Seller

I bought an item on Thursday and the seller asked when would I like to collect it?I said Saturday or Sunday.They replied and asked if Saturday 12.30pm would be okay.I agreed and they said they would send me the address first thing Saturday morning. A...

Fees

Hi can anyone one tell me why i keep getting measages that I owe money for something iv sold but I havnt sold anything in a long time is this a scam cheers barry

How to mark an item sent

Hi I’ve just sent an item tracked mail 48 hours in uk but didn’t use the simple service. I’ve advised the seller when to expect but I need to mark the item dispatched - how do I do that without using simple service

Refund mone

I bought nitem after I bought customer Brooke something and replied me . Now I don't want to buy but not getting eBay Custer service no. EBay said I cannot cancel. I want to speak how can I please any one have idea

Technical Assistance for malfunctioning listings

How does one get practical help from an actual person, rather than AI which misconstrues? There is an issue with my listings where the Item Description is simply not shown when the item is listed in real time. Please avoid answers like "sell similar ...

Help with a full refund to buyer

I accidentally put the wrong label on a parcel. I sent the correct label to the recipient and they have returned it to me. I want to do a full refund to the buyer but it will only let me refund the item and not the wasted shipping label. That’s not f...

Ebay

My chat is GREY? I can't speak with customer Service?

post for free date has passed. Is there still anyway to print a return label through ebay?

As the title mentions, the post for a free date for an item I want to return is overdue. Is there still a way to print a return label through eBay? Thanks

Item not arrived

Hi, we recently posted an item with evri it was due to be delivered on Monday but never arrived eBay says we are due to paid the 23rd or 2 days after delivery which ever comes first but our payment has not arrived does anybody know if we will still r...

cant get GSP to work

the Global Shipping Program doesnt seem to be working on my account. I am based in the UK, everywhere other than the UK seems to have postage prices missing and people in countries other than the UK are unable to make payment as the shipping program ...

Multple package

A customer brought 2 items separately but I posted them together in 1 parcel with 1 label. I realise I should have sent them separately for tracking. How do I let ebay know so funds are released

Listings not auto renewing

Hifor the past few weeks, after the first 7 days have passed on a new listing, they are no longer automatically renewing. All items seem to go into the unsold category and I have to manually relist.Thanks

refund

Can someone help me how to go about my issue of buying a macbook where ports were not working properly and seller took it back fixed it after sending a different charger which could not solve it and now problem is back all within four months of purch...

Customer service

I have an item for sale. Ebay email me to say someone has made an offer. They use the buyers name as mine and say say to Me that I am tring to buy my own product!!!ebay will not let me contact customer support.

Sold some items of furniture

Can't get the funds released as neither of us the six digit code or QR code to confirm the collection, items have been collected and positive feedback received, where can we find this code please ?

postage

hi can you tell me why on a listing that I'm selling it says buyer pays postage then it says buyer pays £0.87 pence when the postage is £2.69p

Postage

I paid for Royal Mail 48hr postage up to 2kg and posted my item, then got informed by the buyer the item was held at the post office as the postage didn’t cover the correct amount, he had to pay an extra £3.30 and I have just refunded him. As this is...

Mistaken return reason – how to correct it?

Hello,I accidentally selected “damaged during delivery” when opening a return request.The item arrived without any shipping damage, but it is defective (no video output). I contacted the seller and eBay support, but the return flow doesn’t allow me t...

My aftershave purchase

I have had no response from the seller after sending numerous messages !! Not one single thing !!my parcel was damaged an faulty there has been pictures sent too them too!! This was an xmas gift for my son!

Buyer wants to delay postage

My buyer doesn’t want there item posted until 5 th February how do I do this when I have to post in 2 days

"Active Offer" on listing, but no offers in "Manage Offers".

Is it common for an active listing to be flagged as having an "Active Offer" notification on the listing, but there's no offers in the "Manage Offers" section?I'm hoping it's just a glitch and not an offer I'm missing.Thanks in advance.

Faulty Sofa

Purchased a sofa from Ebay from a BUSINESS SELLER and its faulty after 5 months its collapsing on one side. they are refusing to do anything about it as outside of the 90 days. What are my options as CANNOT get through to a human on chatbot

Resolved! Ebay telling me to refund but I have not been paid and my Ebay account is empty

I had a timewaster buyer who returned the item, and I had to bare the cost of that. Ebay telling me to refund within a week but I have not been paid - my Ebay account is empty. It is not clear how this works but I do not want to be sending money from...

Ended Listing

I have ended some listings & they are currently in my Ended Listings. Is there a time limit that these will be held in Ended Listings before being deleted or will they stay there until I wish to re-list?Many thanks

Prepaid label greyed out

I sold a paid of boots and when I went to get the prepaid label it was greyed out stating the address was incomplete, so I had to pay for postage with Royal Mail myself, however ebay have claimed the reduced postage cost for themselves, how do I get ...

Resolved! Non payer

Just out of interest. I sold recently to a buyer who requested cancellation. Looking at their feedback appears they do this regularly. Have reported, but ebay have said it's not an issue. If i had ignored the message to cancel, would the buyer have b...

Ebay would not accept my Password need to correct my details

Had to change my Ebay account and missed a letter out Ebay now says that I have to wait a Month beforeI can correct it !, Is this correct ?

Presentation Pack 636 River Wildlife stamps

Can someone please please please list the above pack of stamps at a normal price. I don't care if they have a phos error or not, I just want a normal everyday Presentation Pack. These inflated prices for the error are non- sensical as you cannot disc...

Age verification dlivery

I am trying to list a presentation set of 6 teaspoons, a jam spoon and a butter knife. The listing keeps getting rejected because I haven't selected an age verified delivery option. It would seem that this option is not available to me. I understand ...

How to solve ebay hold my payout and no reply my request

Ebay hold my selling money for over a year . On 14th Sept 2024 told me upload all sold items tracking . I believe they got it .i purchased label from them . Some early on one i uploaded already and meantime ebay block my payout. This email canot repl...

I posted an order to buyer with different delivery service other than ebay

Hi community, I posted an order to buyer with different delivery service other than ebay, How do I ask for a postage label refund, since I did not use their carrier service?

I posted a sold item using my own stmps and ignored the prepaid label, what happens now?

Ebay dont offer the seller the option to turn down a retur request. Why is this?

Why can't the seller turn down a very late request to return an item. I believe my buyer lost part of the item as o don't have it and it took them over a week to notify me and then another 3 weeks to request a return.

How the bleep do you limit the posting services to age verified?!?!?!?!?

This site is abso-*bleep*ing-lutely rubbish! It can ban your listing for having knives and a non age verified option for postage, but it doesn't give you the ability to remove non-age verified options 臘‍ I've spent ages trying to sort this to sell a ...

How do I mark an item as collected when I've automatically been charged postage ?

Made an offer on a local item which was accepted and on the message box asked to collect which was accepted too. Item was collected and we're both happy but I've been charged postage automatically and now the invoice has been left up in the air becau...

Messages

cant see my messages as its covered up with i think is the Ai blank screen.

Seller is not responding

I was trying to contact the seller for the cancellation of the item from the starting when i bought it . I want cancel it because i moved from uk to India . And seller is not responding .

Cancel item refused.

On an item I ordered and paid for I asked the seller if he had posted my item, he said he hadn't and he will let me know when he has as I am am still within the three days window for posting, so I asked to cancel the item and the seller refused, I th...

Detailed seller ratings

Hi. I'm new to Ebay as a seller. Does anyone know why each time a buyer leaves a positive review my seller ratings go down? I've been marked down for postage costs when I use Ebay's Simple Delivery & I pay for packaging. I've been marked down for com...

No email notification on sale

I made a sale on two products last night but didn't receive an email on either to tell me I had made the sale? Only just realised when I saw the "post now" message in my Ebay in boxI have received an email on every sale I have made, have I accidently...

Adding additional items to an order after postage has been bought.

I have 3 of the same item for sale.Someone has ordered and paid for one of the items. I have paid for postage but haven't yet posted the item.The buyer has been in touch to ask if they can also buy the other two items and for me to put them in the sa...

Final payment recieved

So having sold an item with a total including p&p was £40.41,then less fees was £34.60,then the payment I receive is £27.04!!!! Can anyone explain as the autobot can't!! Thanks for the help

Payment upon delivery

How do I receive my funds for an item is sold if the status doesn't change to delivered? Tracking has said its been attempted delivery but I won't receive funds until its delivered

Selling high value gpu to 10 years old account with no feedback

My gpu (3090, which is a hot item recently) has been sold to an account that has 0 feedback, no signs of any past purchases, but registered 10 years ago. I’m tempted to cancel the sale as i know how eBay doesn’t care about sellers and force them to g...

Can't message bidder who made offer

I've received an offer for an item.Before accepting, I want to ask the buyer whether he also wants a separate, related item, for combined reduced price, and to save postage costs.When I try to contact bidder, ebay asks if it's related to an item. I e...

Easypost

Hi,I've just sold an item that requires the courier to get age verification. eBay has selected a UPS service, which is way to expensive. If I don't purchase a label from UPS and instead choose Royal Mail Tracked 48 with age verification, can I use Ro...

coupon rejected

I've been offered a 5% off promotion which worked fine for the first thing I bought, but as I can use it ten times I tried to buy something else just now and it says the code cannot be applied. I checked the terms and conditions and I don't see anyth...

Return not updating

Basically ive sent a package by dropping it off at the post office about a week ago but i still haven't received an update and ebay says I still need to ship it? Its a return for context

Change Tracing Number

I posted an item today but the supplied posting method was unsuitable so i purchased another . how do i change the tracking number on the item so the buyer can track their item. Thank you.

How to get refund for courier error

How to get a refund for item courier delivered to wrong address? The proof of delivery issued a photo of a front door I don’t recognise.ebay have just cancelled my request for refund as they consider the item delivered.

Why can I not mark as dispatched on one of my sales???

I have sold five items to one overseas buyer. They put five items in their basket and paid for them, so showing as one sale.The system is not letting me 'mark as dispatched' or add a tracking number.It now shows up as 'dispatch overdue'. I have never...

My account is restricted, but I never received a message on how to remove it. Any ideas?

Hello everyone, would really appreciate any solution anyone has on this. My account has been restricted, but I never received a message on why and how to remove it. I've tried everything I can think of to address it - reset my passwork, checked for a...

Feedback

Hi how do I edit or change negative feedback back to neutral or positive feedback many thanks

refund after returning using a stamp

Hi, The item bought was cheap and not good quality so I sent it back but as I don't have a printer I returned it using a stamp. I told the seller that I was going to do that and they said OK. I have a receipt from the P.O.I've contacted seller to ask...

Damaged item used simple delivery

I’ve sold an item which buyer has said arrived damaged and sent me supporting photos. I used Simple Delivery so how do I respond?

I received something I didn’t order

I received nail polish remover which I didn’t order. My name and address were correct on the package. I have searched my bank account, and there’s nothing out of the ordinary. What do I do?

No option to pay with my e-bay balance

Can anyone give some advice on why I can't pay for a reasonable priced item using my eBay balance, I'm a UK e-bayer, trying to buy an item from a US seller, any suggestions ? Never had this problem before

Seller Feedback Removal Loophole and Its Impact on Buyer Trust

I purchased an item from this seller which never arrived, despite the order being marked as “delivered.” I contacted the seller multiple times but received no response. Further investigation showed that the tracking number provided related to a compl...

Resolved! Amazon Tracking Not Updating in AutoDS

I manually processed an Amazon-to-eBay dropshipping order. When updating the tracking details in AutoDS, Amazon is not available in the shipping carrier list, so I selected “Other” and entered the tracking number. However, AutoDS still shows the orde...

Fauty item

Subject: Urgent Help Needed: Faulty Item and Unresolved CaseHello eBay Community,I’m reaching out for assistance regarding a persistent issue with a purchase I made in November. Within two weeks of buying the item, it became faulty, and I promptly co...

Invalid Shipping Package

I am getting a warning message of "Invalid " when trying to edit the quantity of some of my products. This only applies to a select few products, not all.There appears to be no error in the item description so was wondering if anyone else has experie...

Selling fee recovery payment

I have 2 accounts on ebay, mistakenly put a sales on the 2 account, Moocroft is charging me £23 while DRS is charging me the same on the product, please I need an advise

Not received an item due to Royal mail

I haven't received an item and the status of the package is delivered on Royal Mail website. They uploaded a photo as a proof of delivery, but the packake on the photo has different name and address. I called Royal Mail and they opened a complaint, a...

Hemp Ointments and cosmetics

Hi all, can you help me to understand if I can sell hemp oils and cosmetics on eBay UK? I am a private seller, but can change to business. I found some rules about CBD, but the cosmetics do not contain CBD, but only technical hemp. It is not psychoac...

Refunds

I’ve successfully cancelled an order and ebay has taken the money out my ebay account but the buyer hasn’t been refunded, what can I do for him to get his money back?

Age restricted postage

I’m a private seller trying to sell a hole saw blade, but eBay have decided that it’s a bladed article and I need to send it with age restricted postage. However, I when I try to select this as a postage option I’m still having a message come up sayi...

I got this in my ebay messages, But look fishy/scam please check

Please help I got this message in my ebay account today few mins ago. The link doesn't look like from ebay because it looks like .online... looks fishy/scam.. Please any body can help. Thank you very much. Subject: Action Needed: Verify Your eBay Acc...

recalled item

ebay sent and email saying that an item I purchased has been recalled , when I try to return it the sellers site has been removed by ebay I have tried to contact ebay via their online chat but I am banging my head of a brick wall does anyone know how...

help required

I recently purcahsed some magazines - which only 16 of the 44 were sent. The seller denied they were selling 44 until i sowed a screenshot of the sale.opened a case - and seller agreed to send the rest. Annoyingly i closed that case (i didnt realise ...

Changing postage costs & sizes

Hi, I am new to business selling on eBay (been a private seller for years) I am trying to list a new item and cannot find how to change from small parcel to large letter. I don't want to list it because eBay will charge £3.55 for postage instead of t...

Buyer pays for 2 items. How do you combine the postage?

I had a buyer who bought and paid for 2 items. With the old system the invoice was automatically combined and so reduced postage could be charged but I cannot see how you do it now. Any ideas please!!!

Resolved! Unexpected 5% VAT

Hello, I placed an offer of £120 on an item that's listed for £125.50. The seller (UK-based) accepted the offer. In the end, instead of £120 + shipping as I expected I was charged for £119.12 (for item) + £6.09 (VAT) + shipping.Do you know why I had ...

Selling or manipulating feedback is not allowed.

Hi everyone, since I don't sell, and I have not bought anything since mid December gone or left feedback, neither have I tried to make offers of any kind, Just on which planet are ebay when they acuse me of'Selling or manipulating feedback is not all...

Dropping item to buyer

Hi I sold an item and posted it via the Post Office using DPD Gold, big mistake. The post office put the wrong address on the DPD postage and the parcel has come back to me at my local shop. I now need to again post it to the buyer and i have decided...

return

I ordered for a 10.25 andriod display screen for my 2019 C300 4Matic mercedes. After several attempts the display didnt work, even after support from the manufacturer. The item was originally shipped from China to USA but was received in Ghana. I dec...

Customer Support

Could someone please help me? I would like to contact eBay support via email or chat, but the chat option is AI boot and am not finding my issue also no email option available to me. I would greatly appreciate it if someone could guide me on how I ca...

age verification

Hello, I bought a nail clipper in December. I wanted to buy it again, but the ebay says age verification is required. How can I do this if I don't have a credit card? It's a bit strange that you can't buy nail clippers in the UK.

Why does ebay allow scam adverts?

Why does ebay allow scam adverts, hi value vehicles advertised, new ebay user with a phone number on the advert, the vehicles are always a lot cheaper than what its worth, clearly a scam and when I send reports in, ebay come back with, they dont go a...

Pay pal transaction smoking

Can anyone enlighten me why I can't pay for e cigarettes vape e liquid with PayPal.. But I can pay for stop smoking patches via PayPal... I'm wondering if I have been ripped off by the patches seller???

Problem with item bought as a guest - no help from Ebay

Hello. Hope somebody might help me with this.I got locked out of my other ebay account, and in a rush bought the item I wanted as a guest, using the same email address. Got the item - it was wrong, opened a dispute with the seller who finally sent me...

Confirming a collection

I have an order paid for and collected but neither I nor the buyer have a collection code to scan so it is still showing as outstanding. How can I sort this?Thanks

Airbag kit

Hello,I am contacting you regarding Exclusive Airbag Kit Dashboard Seatbelts Module Complete.The main dashboard (large fascia) has already been installed on the vehicle. Only after installation, my mechanic discovered that the other components from t...

High Priority Ad getting 0 Impressions

Hi, I started a high priority ad about 4 days ago and it was working really well, generating a lot of clicks and impressions, I changed the daily budget on it and all of a sudden the impressions have tanked down to 0, I tried ending the campaign and ...

Do I have any option but to wait?

The seller's description said dispatch in 1 day and delivery in 1-2 days. It is now eleven days since I placed the order. When I try to cancel, an automatic message says that I cannot, because "the item has been posted". But tracking clearly says tha...

Reduce risk of of being scammed as a seller

Hello! I have just sold a collectible item for ~£300. The seller is international for me as a UK seller- the buyer being in Thailand I was wondering, how do I reduce my risk as a seller? My concern is that the item arrives perfectly as listed, but th...

Selling Replica Guitar 100% For Charity

After my friend's death I was left a Chinese replica of an American guitar. Can I sell it on eBay if I give the whole sale proceeds to charity.

Biug

Bought a classic watch. Didn't work .Had it serviced. Still didnt work. Now I cant find it on my purchases or message where seller agrees to pay for the service. im left with a a 6k bracelet!!!

Return postage link does not work

The seller of goods has agreed to accept the goods back. I have received an e-mail from e-Bay with a link to the postal address. The link does not work. Has anyone encountered this before and if so how did it get resolved?

Return difficulty

HiI've sold a jacket which the customer wants to return due to the size. He says he is unable to return it as ebay keeps asking for a photo but he is unable to upload the photo.He wants to return it privately himself.Ebay have told me not to accept t...

Bank account

Hi I set up my selling account and received the 1p deposit and withdrawal but I haven’t received an email for me to confirm the transaction and account are the right one .how long does it take to receive this

Return

So I received my order and the vent was broke connected the seller and he said no problem I’ll send a new. So thought great once I receive it I’ll send him the one I had back even told him that so no one loses. well waited nothing. Contacted him aske...

3rd Party Postage and refunds - Unable to contact Support since 3rd Jan

Hi I've mentioned this before and starting to get annoyed with this now. I'm unable to contact support to make them aware as the chat is grayed out. I've spoke to admins on the forums before and still no luck. Due to the size of the multiple items (a...

payment for an item.

10 days ago I sold an item. An ebay message has told me that it has been paid for, but so far payment for the item has not appeared in my bank account. I will not ship the item until I receive payment. It seems to me that it is impossible to contact ...

selling and dispatching a large box

why have i had to pay to print a dispatch label when the cost was set for the buyer to pay the transportand can i claim it back

Archived listings

How does eBay archive successful listings and ones that were ended/not successful?How does one retrieve old listings in the account in other words?Thought there used to be an archived section but cannot find it now. Thank you

Faulty item

I bought a trampoline After 2 months metal structure was faulty and not safe to use Ebay seller ignore me How can I speak to EBAY or seller Automated EBAY service of no help. Want to speak to someone please

Home page

Is anyone else having problems with the homepage the bottom of the page keeps covering up everything and it won't let you see what's behind it

Buyer refused shipment upon delivery

Hi, I sent a parcel internationally and buyer refused shimpent upon delivery, saying parcel was too big and heavy for her to carry inside.I paid £140 postage to have it shipped over. The courier now contacted me saying I will have to pay again to hav...

Item description disappers from listed item

After carefully crafting my item description in the text section, the entire thing vanished after listing and the section is completely blank. I re-used a prior similar listing and revised the text accordingly as per eBay instructions. I wonder wheth...

Proof of age

I’m 71 & don’t have a credit card only a debit card which they say is not accepted, how else can I prove my age? I just want to buy some cutlery knives.Thank you.

Help please i

Hi, I have recently sold my first item on EBay. I got a message to say I should get a prepaid label and send via simple posting with an expected delivery cost of just over £5. I’m guessing it was my fault but I didn’t get see anything about postage w...

Collection only buyer had no access to scan or code word.

Collection only buyer had no access to scan or code word. Buyer took items away. Buyer could not find code after a couple of requests by email. Have I got paid and how do I confirm the item has been picked up?Regards A

Customs Fees

Hi,I recently purchased a watch from the USA which unfortunately had to return as the strap was faulty.When the item arrived in the UK initially I had to pay just over £70 in Customs Duties.This I was expecting however the watch was faulty on receipt...

A TV sold as "perfect" shows evidence of LED degradation. Is it my problem now?

Hi there, and thanks for giving me time. I bought a used TV from a private seller 2 weeks ago, and it was sold as "perfect", but having used it for a number of days, I've sadly noticed horizontal banding in dark scenes, although very faint - probably...

Resolved! Counterfit item advertised with Authenticity guaruntee.

The item was advertised with an Authenticity guaruntee. I understand the process is that the seller should have sent the item to an authenticator and then the authenticator send on to me with an indication of their findings. I did not recieve anythin...

buyer has recived items but not showing in tracking and ebay holding money

simple delivery Vanished?

has Simple Delivery ended, because i have listed 2 different items today, and have listed the same items just this week and Simple Delivery is not an option anymore.

Policy vio

hi can anyone advise me as to why when I am posting football shirt I am having them removed saying policy violation even though all items are genuine

royal mail collect 3 January who put a label on the box but not showing on ebay

Royal mail collected my simple delivery parcel and applied a label in my presence, but it is not showing on my ebay account as dispatched - what can I do/

Return query

I sent two albums off, but managed to muddle up the order with the wrong albums going to the wrong buyer. They both asked to return the items, which they did and I then forwarded on the correct albums to the right buyers this time. My problem is eBay...

Lost account

I seem to have lost the account I’ve had for more than 20 years, I tried to sign in and it’s created a new account but obviously all my (100%) feedback and purchase/selling history. Any ideas how to reinstate this account, I can’t seem to contact eBa...

Payment

Hi, when I sell on ebay.... do I have to post off before my payment is sent to my ebay account ? Not sold in ages and rules seem to have changed. The buyer has paid me for the goods but do I have to wait for delivery before I get the payment into my ...

Authentication said receive my package empty

The coat i bought was sent to a separate address for authentication. Although i had not known that this was going to happen first but I received a confirmation from Royal mail that package was delivered to Authenticity centre. Then I got a notice fro...