Pre paid label

[clifton110589]

Hello,

I can't seem to get pre paid label. It comes up with error message "It was not possible to generate label. Something is wrong. Please try again later". Is there a work around?

Many thanks

Dean 

[**peaseblossom**]

Try clearing cookies or using a different browser.

[clifton110589]

I have already tried that, thank you for the advice though

[tressygirl]

Which device or browser are you using?

If the app or mobile browser,  switch if you can to a laptop / PC and try Chrome,  that works well with eBay,  try from there. 

If the issue persists contact eBay Customer Services their lines for live agents  have just opened,  and if you contact them now,  there's more chance of Dublin answering.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

@clifton110589 

[clifton110589]

Thank you for the advice. I am actually using a PC and using the chrome browser. I have contacted them regarding this error, and they said that they're not so sure what the problem is. They have transferred the case to a specialized team, but I have heard nothing. I didn't know if anyone else has had this trouble?

Many thanks

Dean