Member To Member Support

Cancel shows as buyer requested

Hi Confused by something that’s never happened to me on eBay before. won an auction on Thursday item 257310820638 Didn’t see the notification till late Friday night that payment was due. Also had a message from seller checking ‘if I still wanted it’....

Refund mone

I bought nitem after I bought customer Brooke something and replied me . Now I don't want to buy but not getting eBay Custer service no. EBay said I cannot cancel. I want to speak how can I please any one have idea

Linking accounts

Hi, Does anyone have a Busines Account and is also a private seller ?If so how are these accounts linked ?For example could you move a listing from one to the other.Or do they have no other purpose than to show you have two accounts.Thanks

Technical Assistance for malfunctioning listings

How does one get practical help from an actual person, rather than AI which misconstrues? There is an issue with my listings where the Item Description is simply not shown when the item is listed in real time. Please avoid answers like "sell similar ...

OMG WHAT DO I HAVE TO DO TO GET/FIND A PHONE NUMBER TO CALL EBAY UK???????

iShop Zambia

Has anyone had any dealing with sending to iShop Zambia forwarding address? I havent used eBay in a while, and had restricted everything to UK buyers only, as last time I used eBay (the reason I stopped) was due to the volume of scams from people abr...

GSP Purchase - UNDELIVERABLE - RETURNED TO SENDER

Hi All, Had a search for a solution to this issue & cant find one , so I wonder if anybody can offer some advice. I purchased a lot of old game carts from a private seller in the U.S. (using the global shipping program) They were dispatched in good t...

Help with a full refund to buyer

I accidentally put the wrong label on a parcel. I sent the correct label to the recipient and they have returned it to me. I want to do a full refund to the buyer but it will only let me refund the item and not the wasted shipping label. That’s not f...

Ebay

My chat is GREY? I can't speak with customer Service?

post for free date has passed. Is there still anyway to print a return label through ebay?

As the title mentions, the post for a free date for an item I want to return is overdue. Is there still a way to print a return label through eBay? Thanks

Item not arrived

Hi, we recently posted an item with evri it was due to be delivered on Monday but never arrived eBay says we are due to paid the 23rd or 2 days after delivery which ever comes first but our payment has not arrived does anybody know if we will still r...

cant get GSP to work

the Global Shipping Program doesnt seem to be working on my account. I am based in the UK, everywhere other than the UK seems to have postage prices missing and people in countries other than the UK are unable to make payment as the shipping program ...

Multple package

A customer brought 2 items separately but I posted them together in 1 parcel with 1 label. I realise I should have sent them separately for tracking. How do I let ebay know so funds are released

Listings not auto renewing

Hifor the past few weeks, after the first 7 days have passed on a new listing, they are no longer automatically renewing. All items seem to go into the unsold category and I have to manually relist.Thanks

refund

Can someone help me how to go about my issue of buying a macbook where ports were not working properly and seller took it back fixed it after sending a different charger which could not solve it and now problem is back all within four months of purch...

Customer service

I have an item for sale. Ebay email me to say someone has made an offer. They use the buyers name as mine and say say to Me that I am tring to buy my own product!!!ebay will not let me contact customer support.

Sold some items of furniture

Can't get the funds released as neither of us the six digit code or QR code to confirm the collection, items have been collected and positive feedback received, where can we find this code please ?

postage

hi can you tell me why on a listing that I'm selling it says buyer pays postage then it says buyer pays £0.87 pence when the postage is £2.69p

Postage

I paid for Royal Mail 48hr postage up to 2kg and posted my item, then got informed by the buyer the item was held at the post office as the postage didn’t cover the correct amount, he had to pay an extra £3.30 and I have just refunded him. As this is...

Mistaken return reason – how to correct it?

Hello,I accidentally selected “damaged during delivery” when opening a return request.The item arrived without any shipping damage, but it is defective (no video output). I contacted the seller and eBay support, but the return flow doesn’t allow me t...

My aftershave purchase

I have had no response from the seller after sending numerous messages !! Not one single thing !!my parcel was damaged an faulty there has been pictures sent too them too!! This was an xmas gift for my son!

Buyer wants to delay postage

My buyer doesn’t want there item posted until 5 th February how do I do this when I have to post in 2 days

"Active Offer" on listing, but no offers in "Manage Offers".

Is it common for an active listing to be flagged as having an "Active Offer" notification on the listing, but there's no offers in the "Manage Offers" section?I'm hoping it's just a glitch and not an offer I'm missing.Thanks in advance.

Faulty Sofa

Purchased a sofa from Ebay from a BUSINESS SELLER and its faulty after 5 months its collapsing on one side. they are refusing to do anything about it as outside of the 90 days. What are my options as CANNOT get through to a human on chatbot

Ebay paid a partial refund to buyer and are refusing to acknowledge this.

We recently checked our ebay account and have noticed 2 partial refunds that ebay have given to 2 separate buyers. 1st was in Oct and buyer was refunded postage costs, we didn't even notice until recently, the buyer only bought that 1 item so it wasn...

Resolved! Ebay telling me to refund but I have not been paid and my Ebay account is empty

I had a timewaster buyer who returned the item, and I had to bare the cost of that. Ebay telling me to refund within a week but I have not been paid - my Ebay account is empty. It is not clear how this works but I do not want to be sending money from...

Ended Listing

I have ended some listings & they are currently in my Ended Listings. Is there a time limit that these will be held in Ended Listings before being deleted or will they stay there until I wish to re-list?Many thanks

Prepaid label greyed out

I sold a paid of boots and when I went to get the prepaid label it was greyed out stating the address was incomplete, so I had to pay for postage with Royal Mail myself, however ebay have claimed the reduced postage cost for themselves, how do I get ...

Resolved! Non payer

Just out of interest. I sold recently to a buyer who requested cancellation. Looking at their feedback appears they do this regularly. Have reported, but ebay have said it's not an issue. If i had ignored the message to cancel, would the buyer have b...

Ebay would not accept my Password need to correct my details

Had to change my Ebay account and missed a letter out Ebay now says that I have to wait a Month beforeI can correct it !, Is this correct ?

Presentation Pack 636 River Wildlife stamps

Can someone please please please list the above pack of stamps at a normal price. I don't care if they have a phos error or not, I just want a normal everyday Presentation Pack. These inflated prices for the error are non- sensical as you cannot disc...

Age verification dlivery

I am trying to list a presentation set of 6 teaspoons, a jam spoon and a butter knife. The listing keeps getting rejected because I haven't selected an age verified delivery option. It would seem that this option is not available to me. I understand ...

How to solve ebay hold my payout and no reply my request

Ebay hold my selling money for over a year . On 14th Sept 2024 told me upload all sold items tracking . I believe they got it .i purchased label from them . Some early on one i uploaded already and meantime ebay block my payout. This email canot repl...

I posted an order to buyer with different delivery service other than ebay

Hi community, I posted an order to buyer with different delivery service other than ebay, How do I ask for a postage label refund, since I did not use their carrier service?

I posted a sold item using my own stmps and ignored the prepaid label, what happens now?

Ebay dont offer the seller the option to turn down a retur request. Why is this?

Why can't the seller turn down a very late request to return an item. I believe my buyer lost part of the item as o don't have it and it took them over a week to notify me and then another 3 weeks to request a return.

How the bleep do you limit the posting services to age verified?!?!?!?!?

This site is abso-*bleep*ing-lutely rubbish! It can ban your listing for having knives and a non age verified option for postage, but it doesn't give you the ability to remove non-age verified options 臘‍ I've spent ages trying to sort this to sell a ...

How do I mark an item as collected when I've automatically been charged postage ?

Made an offer on a local item which was accepted and on the message box asked to collect which was accepted too. Item was collected and we're both happy but I've been charged postage automatically and now the invoice has been left up in the air becau...

Messages

cant see my messages as its covered up with i think is the Ai blank screen.

Seller is not responding

I was trying to contact the seller for the cancellation of the item from the starting when i bought it . I want cancel it because i moved from uk to India . And seller is not responding .

Cancel item refused.

On an item I ordered and paid for I asked the seller if he had posted my item, he said he hadn't and he will let me know when he has as I am am still within the three days window for posting, so I asked to cancel the item and the seller refused, I th...

Postage Policy Missing or Invalid

When I try to revise one of my listings or press "sell similar", it then comes up with the message "Looks like something is missing or invalid. Please fix any issues and try again". I'm very confused as my postage policy works fine when I sell an ite...

Detailed seller ratings

Hi. I'm new to Ebay as a seller. Does anyone know why each time a buyer leaves a positive review my seller ratings go down? I've been marked down for postage costs when I use Ebay's Simple Delivery & I pay for packaging. I've been marked down for com...

No email notification on sale

I made a sale on two products last night but didn't receive an email on either to tell me I had made the sale? Only just realised when I saw the "post now" message in my Ebay in boxI have received an email on every sale I have made, have I accidently...

Adding additional items to an order after postage has been bought.

I have 3 of the same item for sale.Someone has ordered and paid for one of the items. I have paid for postage but haven't yet posted the item.The buyer has been in touch to ask if they can also buy the other two items and for me to put them in the sa...

Final payment recieved

So having sold an item with a total including p&p was £40.41,then less fees was £34.60,then the payment I receive is £27.04!!!! Can anyone explain as the autobot can't!! Thanks for the help

Payment upon delivery

How do I receive my funds for an item is sold if the status doesn't change to delivered? Tracking has said its been attempted delivery but I won't receive funds until its delivered

Selling high value gpu to 10 years old account with no feedback

My gpu (3090, which is a hot item recently) has been sold to an account that has 0 feedback, no signs of any past purchases, but registered 10 years ago. I’m tempted to cancel the sale as i know how eBay doesn’t care about sellers and force them to g...

Can't message bidder who made offer

I've received an offer for an item.Before accepting, I want to ask the buyer whether he also wants a separate, related item, for combined reduced price, and to save postage costs.When I try to contact bidder, ebay asks if it's related to an item. I e...

Easypost

Hi,I've just sold an item that requires the courier to get age verification. eBay has selected a UPS service, which is way to expensive. If I don't purchase a label from UPS and instead choose Royal Mail Tracked 48 with age verification, can I use Ro...

coupon rejected

I've been offered a 5% off promotion which worked fine for the first thing I bought, but as I can use it ten times I tried to buy something else just now and it says the code cannot be applied. I checked the terms and conditions and I don't see anyth...

Return not updating

Basically ive sent a package by dropping it off at the post office about a week ago but i still haven't received an update and ebay says I still need to ship it? Its a return for context

Change Tracing Number

I posted an item today but the supplied posting method was unsuitable so i purchased another . how do i change the tracking number on the item so the buyer can track their item. Thank you.

How to get refund for courier error

How to get a refund for item courier delivered to wrong address? The proof of delivery issued a photo of a front door I don’t recognise.ebay have just cancelled my request for refund as they consider the item delivered.

Why can I not mark as dispatched on one of my sales???

I have sold five items to one overseas buyer. They put five items in their basket and paid for them, so showing as one sale.The system is not letting me 'mark as dispatched' or add a tracking number.It now shows up as 'dispatch overdue'. I have never...

My account is restricted, but I never received a message on how to remove it. Any ideas?

Hello everyone, would really appreciate any solution anyone has on this. My account has been restricted, but I never received a message on why and how to remove it. I've tried everything I can think of to address it - reset my passwork, checked for a...

Feedback

Hi how do I edit or change negative feedback back to neutral or positive feedback many thanks

refund after returning using a stamp

Hi, The item bought was cheap and not good quality so I sent it back but as I don't have a printer I returned it using a stamp. I told the seller that I was going to do that and they said OK. I have a receipt from the P.O.I've contacted seller to ask...

Damaged item used simple delivery

I’ve sold an item which buyer has said arrived damaged and sent me supporting photos. I used Simple Delivery so how do I respond?

I received something I didn’t order

I received nail polish remover which I didn’t order. My name and address were correct on the package. I have searched my bank account, and there’s nothing out of the ordinary. What do I do?

No option to pay with my e-bay balance

Can anyone give some advice on why I can't pay for a reasonable priced item using my eBay balance, I'm a UK e-bayer, trying to buy an item from a US seller, any suggestions ? Never had this problem before

Seller Feedback Removal Loophole and Its Impact on Buyer Trust

I purchased an item from this seller which never arrived, despite the order being marked as “delivered.” I contacted the seller multiple times but received no response. Further investigation showed that the tracking number provided related to a compl...

combined orders plus postage to the US

I have a buyer in the US who wants to buy 2 items. We have agreed postage plus US customs tax. I thought I could invoice her but I can't see how to do this. Where is the invoice button?Also I also have a bid on one item. Can I cancel this without get...

Resolved! Amazon Tracking Not Updating in AutoDS

I manually processed an Amazon-to-eBay dropshipping order. When updating the tracking details in AutoDS, Amazon is not available in the shipping carrier list, so I selected “Other” and entered the tracking number. However, AutoDS still shows the orde...

Fauty item

Subject: Urgent Help Needed: Faulty Item and Unresolved CaseHello eBay Community,I’m reaching out for assistance regarding a persistent issue with a purchase I made in November. Within two weeks of buying the item, it became faulty, and I promptly co...

Invalid Shipping Package

I am getting a warning message of "Invalid " when trying to edit the quantity of some of my products. This only applies to a select few products, not all.There appears to be no error in the item description so was wondering if anyone else has experie...

Selling fee recovery payment

I have 2 accounts on ebay, mistakenly put a sales on the 2 account, Moocroft is charging me £23 while DRS is charging me the same on the product, please I need an advise

Not received an item due to Royal mail

I haven't received an item and the status of the package is delivered on Royal Mail website. They uploaded a photo as a proof of delivery, but the packake on the photo has different name and address. I called Royal Mail and they opened a complaint, a...

Hemp Ointments and cosmetics

Hi all, can you help me to understand if I can sell hemp oils and cosmetics on eBay UK? I am a private seller, but can change to business. I found some rules about CBD, but the cosmetics do not contain CBD, but only technical hemp. It is not psychoac...

Refunds

I’ve successfully cancelled an order and ebay has taken the money out my ebay account but the buyer hasn’t been refunded, what can I do for him to get his money back?

Age restricted postage

I’m a private seller trying to sell a hole saw blade, but eBay have decided that it’s a bladed article and I need to send it with age restricted postage. However, I when I try to select this as a postage option I’m still having a message come up sayi...

I got this in my ebay messages, But look fishy/scam please check

Please help I got this message in my ebay account today few mins ago. The link doesn't look like from ebay because it looks like .online... looks fishy/scam.. Please any body can help. Thank you very much. Subject: Action Needed: Verify Your eBay Acc...

recalled item

ebay sent and email saying that an item I purchased has been recalled , when I try to return it the sellers site has been removed by ebay I have tried to contact ebay via their online chat but I am banging my head of a brick wall does anyone know how...

help required

I recently purcahsed some magazines - which only 16 of the 44 were sent. The seller denied they were selling 44 until i sowed a screenshot of the sale.opened a case - and seller agreed to send the rest. Annoyingly i closed that case (i didnt realise ...

Changing postage costs & sizes

Hi, I am new to business selling on eBay (been a private seller for years) I am trying to list a new item and cannot find how to change from small parcel to large letter. I don't want to list it because eBay will charge £3.55 for postage instead of t...

Buyer pays for 2 items. How do you combine the postage?

I had a buyer who bought and paid for 2 items. With the old system the invoice was automatically combined and so reduced postage could be charged but I cannot see how you do it now. Any ideas please!!!

Resolved! Unexpected 5% VAT

Hello, I placed an offer of £120 on an item that's listed for £125.50. The seller (UK-based) accepted the offer. In the end, instead of £120 + shipping as I expected I was charged for £119.12 (for item) + £6.09 (VAT) + shipping.Do you know why I had ...

Selling or manipulating feedback is not allowed.

Hi everyone, since I don't sell, and I have not bought anything since mid December gone or left feedback, neither have I tried to make offers of any kind, Just on which planet are ebay when they acuse me of'Selling or manipulating feedback is not all...

Dropping item to buyer

Hi I sold an item and posted it via the Post Office using DPD Gold, big mistake. The post office put the wrong address on the DPD postage and the parcel has come back to me at my local shop. I now need to again post it to the buyer and i have decided...

return

I ordered for a 10.25 andriod display screen for my 2019 C300 4Matic mercedes. After several attempts the display didnt work, even after support from the manufacturer. The item was originally shipped from China to USA but was received in Ghana. I dec...

Customer Support

Could someone please help me? I would like to contact eBay support via email or chat, but the chat option is AI boot and am not finding my issue also no email option available to me. I would greatly appreciate it if someone could guide me on how I ca...

Resolved! should I cancel return request ?

I have opened a return request and the seller has offered a full refund without me returning the item and now says he can not give me the refund with the return request open - he does NOT want the item back and says he will give me a full refund anyw...

age verification

Hello, I bought a nail clipper in December. I wanted to buy it again, but the ebay says age verification is required. How can I do this if I don't have a credit card? It's a bit strange that you can't buy nail clippers in the UK.

Why does ebay allow scam adverts?

Why does ebay allow scam adverts, hi value vehicles advertised, new ebay user with a phone number on the advert, the vehicles are always a lot cheaper than what its worth, clearly a scam and when I send reports in, ebay come back with, they dont go a...

Pay pal transaction smoking

Can anyone enlighten me why I can't pay for e cigarettes vape e liquid with PayPal.. But I can pay for stop smoking patches via PayPal... I'm wondering if I have been ripped off by the patches seller???

Problem with item bought as a guest - no help from Ebay

Hello. Hope somebody might help me with this.I got locked out of my other ebay account, and in a rush bought the item I wanted as a guest, using the same email address. Got the item - it was wrong, opened a dispute with the seller who finally sent me...

Confirming a collection

I have an order paid for and collected but neither I nor the buyer have a collection code to scan so it is still showing as outstanding. How can I sort this?Thanks

Airbag kit

Hello,I am contacting you regarding Exclusive Airbag Kit Dashboard Seatbelts Module Complete.The main dashboard (large fascia) has already been installed on the vehicle. Only after installation, my mechanic discovered that the other components from t...

High Priority Ad getting 0 Impressions

Hi, I started a high priority ad about 4 days ago and it was working really well, generating a lot of clicks and impressions, I changed the daily budget on it and all of a sudden the impressions have tanked down to 0, I tried ending the campaign and ...

Do I have any option but to wait?

The seller's description said dispatch in 1 day and delivery in 1-2 days. It is now eleven days since I placed the order. When I try to cancel, an automatic message says that I cannot, because "the item has been posted". But tracking clearly says tha...

Reduce risk of of being scammed as a seller

Hello! I have just sold a collectible item for ~£300. The seller is international for me as a UK seller- the buyer being in Thailand I was wondering, how do I reduce my risk as a seller? My concern is that the item arrives perfectly as listed, but th...

Selling Replica Guitar 100% For Charity

After my friend's death I was left a Chinese replica of an American guitar. Can I sell it on eBay if I give the whole sale proceeds to charity.

Biug

Bought a classic watch. Didn't work .Had it serviced. Still didnt work. Now I cant find it on my purchases or message where seller agrees to pay for the service. im left with a a 6k bracelet!!!

Return postage link does not work

The seller of goods has agreed to accept the goods back. I have received an e-mail from e-Bay with a link to the postal address. The link does not work. Has anyone encountered this before and if so how did it get resolved?

Return difficulty

HiI've sold a jacket which the customer wants to return due to the size. He says he is unable to return it as ebay keeps asking for a photo but he is unable to upload the photo.He wants to return it privately himself.Ebay have told me not to accept t...

Bank account

Hi I set up my selling account and received the 1p deposit and withdrawal but I haven’t received an email for me to confirm the transaction and account are the right one .how long does it take to receive this

Return

So I received my order and the vent was broke connected the seller and he said no problem I’ll send a new. So thought great once I receive it I’ll send him the one I had back even told him that so no one loses. well waited nothing. Contacted him aske...

3rd Party Postage and refunds - Unable to contact Support since 3rd Jan

Hi I've mentioned this before and starting to get annoyed with this now. I'm unable to contact support to make them aware as the chat is grayed out. I've spoke to admins on the forums before and still no luck. Due to the size of the multiple items (a...

payment for an item.

10 days ago I sold an item. An ebay message has told me that it has been paid for, but so far payment for the item has not appeared in my bank account. I will not ship the item until I receive payment. It seems to me that it is impossible to contact ...

selling and dispatching a large box

why have i had to pay to print a dispatch label when the cost was set for the buyer to pay the transportand can i claim it back

Archived listings

How does eBay archive successful listings and ones that were ended/not successful?How does one retrieve old listings in the account in other words?Thought there used to be an archived section but cannot find it now. Thank you

Faulty item

I bought a trampoline After 2 months metal structure was faulty and not safe to use Ebay seller ignore me How can I speak to EBAY or seller Automated EBAY service of no help. Want to speak to someone please

Home page

Is anyone else having problems with the homepage the bottom of the page keeps covering up everything and it won't let you see what's behind it

Buyer refused shipment upon delivery

Hi, I sent a parcel internationally and buyer refused shimpent upon delivery, saying parcel was too big and heavy for her to carry inside.I paid £140 postage to have it shipped over. The courier now contacted me saying I will have to pay again to hav...

Item description disappers from listed item

After carefully crafting my item description in the text section, the entire thing vanished after listing and the section is completely blank. I re-used a prior similar listing and revised the text accordingly as per eBay instructions. I wonder wheth...

Proof of age

I’m 71 & don’t have a credit card only a debit card which they say is not accepted, how else can I prove my age? I just want to buy some cutlery knives.Thank you.

Help please i

Hi, I have recently sold my first item on EBay. I got a message to say I should get a prepaid label and send via simple posting with an expected delivery cost of just over £5. I’m guessing it was my fault but I didn’t get see anything about postage w...

Collection only buyer had no access to scan or code word.

Collection only buyer had no access to scan or code word. Buyer took items away. Buyer could not find code after a couple of requests by email. Have I got paid and how do I confirm the item has been picked up?Regards A

Customs Fees

Hi,I recently purchased a watch from the USA which unfortunately had to return as the strap was faulty.When the item arrived in the UK initially I had to pay just over £70 in Customs Duties.This I was expecting however the watch was faulty on receipt...

A TV sold as "perfect" shows evidence of LED degradation. Is it my problem now?

Hi there, and thanks for giving me time. I bought a used TV from a private seller 2 weeks ago, and it was sold as "perfect", but having used it for a number of days, I've sadly noticed horizontal banding in dark scenes, although very faint - probably...

Resolved! Counterfit item advertised with Authenticity guaruntee.

The item was advertised with an Authenticity guaruntee. I understand the process is that the seller should have sent the item to an authenticator and then the authenticator send on to me with an indication of their findings. I did not recieve anythin...

buyer has recived items but not showing in tracking and ebay holding money

simple delivery Vanished?

has Simple Delivery ended, because i have listed 2 different items today, and have listed the same items just this week and Simple Delivery is not an option anymore.

Policy vio

hi can anyone advise me as to why when I am posting football shirt I am having them removed saying policy violation even though all items are genuine

royal mail collect 3 January who put a label on the box but not showing on ebay

Royal mail collected my simple delivery parcel and applied a label in my presence, but it is not showing on my ebay account as dispatched - what can I do/

Return query

I sent two albums off, but managed to muddle up the order with the wrong albums going to the wrong buyer. They both asked to return the items, which they did and I then forwarded on the correct albums to the right buyers this time. My problem is eBay...

Lost account

I seem to have lost the account I’ve had for more than 20 years, I tried to sign in and it’s created a new account but obviously all my (100%) feedback and purchase/selling history. Any ideas how to reinstate this account, I can’t seem to contact eBa...

Payment

Hi, when I sell on ebay.... do I have to post off before my payment is sent to my ebay account ? Not sold in ages and rules seem to have changed. The buyer has paid me for the goods but do I have to wait for delivery before I get the payment into my ...

Authentication said receive my package empty

The coat i bought was sent to a separate address for authentication. Although i had not known that this was going to happen first but I received a confirmation from Royal mail that package was delivered to Authenticity centre. Then I got a notice fro...

block a member

How can i block a member from viewing my listings

Delivery Change

Item sold where option was collection only but I want to change it so I can mail it . Thanks

personal data

Hi all, I requested to download my personal data one month ago now, and am still waiting. I have requested this data before and it has never taken this long?

Payments

I want to pay a seller in the USA using my U.K. eBay balance but there’s no option on checkout showing to do this.can someone please help

Hi all. I sold a lidded sugar bowl last week. It was extremely well packaged as .

I sold an item.last week. Ive just had messsge from.ebay saying "case opened. You don't need to refund the buyer. You won't get the item back. Thank you for using simple delivery" I have no idea what has gone on here. I received no message from the c...

Item showing overdue on EVRI

Hi I have an order 19-14077-46423It was depatched on EVRI, i got a receipt, and what passes as a POD, though the EVRI acknowledgement is poor. On the EBAY side is still shows as not depatchedthe buyer chased delivery at one point, but then has gone q...

Trading Standards have informed me a purchase is unsafe

A few years ago I purchased a laptop charger, apparently from a Hong Kong based supplier. I recently received a communication via ebay to say that UK Trading Standards have advised that these chargers are unsafe, and should not be used. The supplier ...

Accepting a bid when I closed auction

Hi, got myself in a bit of a pickle. Put my spares or repairs car as auction, someone bid over the reserve so it said will sell. As I'm a bit new to this as well as stupid, there was no bid acceptance so I thought ending the auction meant closing it ...

RETURN LABEL HOW3 TO GENERATE?

HELLOMy buyer has contacted me to say item not as described , I don't agree, nut hav4e refunded her for the item. I want her to return the item to me so need to generate a returns label ( at my cost) but the status says 'return closed' .Can anyone ad...

Drafts disappearing

Several of my Draft listings have disappeared - I did see a reply which said they are automatically deleted after 75 days? Is that correct? Don't you get any warning?! I don't even think the deleted ones are that old?I use it to remind me which items...

Insurance

Im worried about selling fine jewellrey on the site now eBay controls all the postage

I have a listing from 1 year ago that I want to re-list. However I can't see it in my listings

I have a listing from 1 year ago that I want to re-list. However I can't see it in my listings. I only see last 90 days listings? Any suggestions?

DHL heavy delivery option not showing

I have a heavy, 49kg, and large item listed but can't find how I add DHL postage. It just suggests £4 or similar - I don't think so!

Collect from address is wrong

‎22-10-2025 10:28 AMWhen listing an item, it incorrectly puts my previous town & I cannot change it to the correct town, though the postcode showing is my new one? I can't find anywhere to change the 'collect from' details. Any ideas? Thanks

Vat

Why is FedEx chasing me for VAT when the item has been returned and refunded ?

Return

I have sent my item back ,as the printed label told me to do and eBay as still telling me to post it??I have gone back to the parcel shop and scanned my barcode again and they also say it’s been posted…help!!!

Faster payout tracker

My faster payout tracker has reset after i have met the criteria its reverted back to zero as though ive got no sales and i cant seem to contact anyone to sort it out.ive had 1 case raised yesterday which i promptly resolved by issuing a full refund ...

Resolved! Commodity Codes

Hi,How do I input a commodity code on my eBay listings and have it applied. I’m selling Collectors coins and eBay buyers in Europe are being charged ~20% VAT. This is WRONG! For collectors coins, the correct rate is ~6%Commodity* Code 39053900 pre-19...

Resolved! I think someone tried to scam me

I recieved an ebay message this morning and well... I'll let the screenshots do the talking.I've hidden the user's username and avatar just in case/policy reasons/etc.From the start I knew this didn't look right. I went through all my Orders (sold it...

eBay estimated delivery times unrealistic

Ebay says if a buyer purchases my £5.50 item today Thursday 11.14am 2nd class it could be with them on Saturday! This is not possible for 2nd class post! It does not arrive in 24 hours, especially when eBay says I have until the following Monday to p...

Scam

a little bit anxious as I’ve sold an expensive item. A handbag and I keep reading about scams. is it worth it

Strange behaviour

I'm astonished that eBay (in their infinite wisdom) have decided (out of the blue) that my card and bank account are 'on hold' because my card/account is now invalid. I spoke with a customer service agent who told me that I have to put another card/a...

How to open a return case after 90 days

I bought an item, it is now past 5e 90 days but I have subsequently found out the item is fake. How do I get eBay involved as all the help pages offer me no help.

Unable to contact seller

When trying to send a message to a seller in “contact seller “ my messages are not going through… it says on the screen “Ebay AI enabled” Anyone else had this?I have searched around and found a email address for the seller so I have managed that way…...

I Think Someone is Fraudulantly Using My Address as Their Seller Address

I have received an item delivered by Evri yesterday, a baseball cap. The item was a baseball cap in a tatty cardboard box, it was addressed to my private address. The label is an Ebay simple delivery printed label. I am a seller but have never seen t...

Refund

Bought some software that allegedly came with 12 month subscription. When I received it the software only worked for 3 months and then stopped working. Tried to contact seller but no response at all. A few hundred pound down the drain. What do I do?

Appeal

Hi there, how do I appeala refund request and ask eBay to stepin to help?TIA

battery hand held saw

how do i buy battery hand held say having loads of trouble as i only own debit cards and not credit card as the saws a bladed item how do i verify my age.

cancel a eport of buyer

Hello,I reported a buyer but later found out that it was my fault.How can I cancel my report and apologise to the buyer.

Two Parcels lost in transit and trying to contact Ebay is problematic at best

Two recent purchases have gone missing with their respective couriers..German purchase using UPS, lost in their system from 15th January and UPS will not mark the parcel lost despite agreeing its probably lost in an email chasing them. Seller appears...

Non-paying bidders on vehicle sales

Several times now, when selling vehicles, I have experienced winning bidders who just go silent when it comes to paying or arranging collection. It has just happened yet again.I understand eBay's general approach to non-paying bidders (which in my op...

releasing money when hand delivered and a postage label was printed

I printed a postage label for my item. The buyer wanted it to be delivered by hand as it was expensive and delicate. we arranged to meet half way and hand over. He paid through ebay but the funds are now stuck as the postage label was never used so i...

Too late to repair rating?

Am a private, infrequent seller for many years with what was a 100% rating. I was shocked to see my seller rating dropped f to 93%. I think this stems from a buyer who claimed she did not receive an item I posted with an eBay label and Royal Mail. Ve...

Return damaged item

I am trying to create a return and eBay just keeps giving me a message there is a problem, that it’s not me, it’s them. Any ideas why this is happening and how to get around it ? Thanks

Ebay basket

I cant access My ebay account shopping basket list for my orders

Sold an item and it's heavier than I thought - simple delivery label is for 2kg but item is 3kg

HiEvri - simple delivery.Made a mistake when I listed the item, I put the weight as up to 2kg, but now it's packaged up it's nearly 3kg.I thought I read somewhere that this might not matter, but I can't find anything in the support pages.I'm happy to...

Item shipped but payment not received – Order 07-13978-37317

Dear All, I have already shipped the item to the buyer. The shipment was sent with tracking number YR446598524GB (Royal Mail / Deutsche Post). Proof of shipment and the receipt are attached. At this moment, I have not received the payment, even thoug...

Assured fit

Typed reg, make, model, number etc into the relevant boxes and I keep buying parts that are 'assured fit' but when they arrive they do not fit, yes I'm getting hassle free returns but how am I supposed to know it fits when I'm told by not only the se...

Resolved! Sell a bandsaw

Hello Peeps, I'm hoping someone can help.I'm trying to list a bandsaw (A heavy machine that needs to be plugged into a socket in order to function.) and ebay is panicking in case someone under the age of 18 buys it and runs into town (using a very lo...

How do I set up my account so I don't have to do this ridiculous age verification every time?

Getting jived off, particularly when out and about just wanting to make an initial bid on something and it asking for my credit card details when I want to bid on a sharp object! Surely one verification is enough! How can I set this up so I don't hav...

buyer refuses to give me 6 digit code

I sold a 4 seater sofa to an individual who paid me through PayPal. He claimed to be local and had a van and was able to pick it up this evening. We swapped numbers and I agreed I would help him lift it into his van. So far, all good, good comms. He ...

Faster Payout Criteria Reset

Hiya, Not quite sure what’s happened here or how to open a ticket for it. I completed the criteria for faster payouts (10 sales, over £150, 0 cases) and was just waiting for it to update with the last few completed sales (last time I checked a couple...

Return closed after i returned the item

I ordered a fancy hairdryer for my daughter for Christmas, they sent the wrong item. I contacted them and they raised a return. The item was too be collected by DPD but they never arrived. I contacted shark again and they reorganised the return. This...

I have sold an item recieved pament ith QR code and address label .now customer wants me to send to

I have sold item received payment and QR code label sent. Now customer wants me to send to a new address. What do I need to do regarding the QR code first sent please. Not done this before.

Buyer Taking Me To Court Over a Year After Item Was Sold

I've found myself in a very stressful situation from what I can see, through absolutely no fault of my own. I've been selling on ebay for years and always make sure my buyers are happy so my feedback in 100%, however this transaction has made me neve...

Problem in generating Simple delivery label

Hello i am using ebay simple delivery labels, for the last 4 days i am facing problem in generating labels, when click it on get label it says something went wrong. is there anyone else who is facing this problem or is this specifically related to my...

Combined postage problem

Hi, I’m a private seller and someone has purchased 2 items. I’m happy to combine postage but this simple delivery system hasn’t calculated it. Ive refunded the buyer the additional postage but because both items have separate postage labels I can’t m...

Returns

Я продал лампу будильника, и покупатель сообщает, что у лампы не работает свет и хочет вернуть, но в объявлении написано, что возврат не принимает. Приял я возврат, вернутся обратно и проверяю лампу, и свет работает, я думал, что продам, и все в поря...

Seller not responding to messages over faulty product

Hello, I purchased an E-bike in July 2025 and in October in same year while riding to work, the front wheel snipe and the fork pulled off from thebolt and disc and i was fortunate enough doing a low speed at this time and i managed to stop the bike a...

DHL charge for delivery

I bought a camera from japan for £743.82,i did read there may be a delivery charge but not £159 from DHL,i wouldn't of bought it otherwise,there was no mention of £159,i paid for it through paypal over three payments so have paid one third...i havn't...

accepting offers

Ebay are declining offers on an item. They say that there is already a bid on the item and cannot accept offers. The bid is under the reserve price and the offer is a good one.

I've Paid for Delivery & Import Duty, but eBay nothing arrived but eBay Buyer Guarantee won't refund

I bought an item from Japan, which was listed as free delivery but the import duty was my responsibility. I paid the duty and the delivery charges but never received the purchase. I assumed that I could recover my cost from eBay purchase protection s...

Faster payout criteria reset to zero

I was so close to hitting the criteria. No cases, well over 10 orders and about £135/£150 of total sales last time I checked. But yesterday everything reset back to zero. Has anyone else had this? I've had my account since 2002 but only really starte...

Resolved! mexfurniture t v stand not fit for purpose

Ordered large tv stand 20th dec 2024 ,it arrived 27th dec 24 ,flat pack nightmare but looked brilliant ,22nd dec 25 noticed that the drawer wouldnt close properly ,looking closer into the issue found that the top section and middle section of unit we...

multipliable postage charges

When I create my listing and choose the postage option, depending on the quantity which is purchased, how do I ensure the cost I show for delivery is multipliable? e.g. I show £35 for delivery based on a pallet network, which works if they purchase l...

Sold to lower bidder...i am NOT blocked from this seller

Bid in time with about 8 seconds left, this went through but was then told i had been outbid at the price i had just beaten.. i am NOT blocked from this seller. NOT HAPPY as i have been after this for years

Combined postage but 2 items sent

I have recently bought 2 items from the same seller, I got combined postage, ebay sent her 2 labels with the exact same tracking number, she then posted out the item's separately. 1 item was received but I've not got the 2nd one. Evri as marked it as...

Refund

I bought a product three weeks ago, after contacting the seller I was told I selected the wrong drop down. However even the wrong item hadn’t been sent and there was no communication from the seller. I applied for a refund but the seller messaged me ...

About returning item

I bought a hand blender, It is described as having a 1120 w motor, and the first time using it, making a banana smoothy, that any blender should be able to do, it started making a weird noise, I could smell burning and heard a clunking noise in the m...

where is my depatch tab as i only send 1st class not tracked

Brought a product from a seller he wont refund, ebay have sided with seller????

I purchased an extended HDMI lead, approximately 20 feet in length, with the intention of connecting my Swann DVR to a downstairs monitor. Upon unpacking the cable, I noticed that it was described as a “data cable”, which immediately raised concerns ...

Selling multiple items.

I have three items for sale. They are listed separately. A buyer wants all three , and we have agreed a discount. Postage is free. How do they pay me as the amount for all, as advertised, is more than we have agreed. Thanks

Incorrect postage

The post office has put the incorrect postage stickers on the wrong items and buyers have got incorrect items

HMRC tax information block applied incorrectly to personal seller account – need help

My eBay account has been blocked with a message asking me to “Add your tax information to continue to receive payouts.”I am a private individual, selling my own personal possessions only. I am not a trader and not operating a business. I checked dire...

Recent warning for Defamation

Recently i was warned for Defamation by Ebay when i messaged a seller and stated the goods they supplied were counterfeit, however for the private message to be defamatory, it would need to be shared with a 3rd party, which it was not, therefore the ...

Item preordered last april still havent recieved order and the seller has blocked me

Item preordered last april and I still haven't recieved the order and the seller has now blocked me

Getting buyer's money back for unused Simple Delivery labels

Hi - How do I reclaim my unused Simple Delivery postage money back from Ebay, please? I bought three items from one seller, over two days, on Simple Delivery. There was a delay in posting but the seller then posted them all in one box, using one of E...

Resolved! insufficient postage by seller on replacement

I bought a small bottle of mineral oil (from a business seller), on 29th December; on arrival on Saturday Jan 3rd the bottle was leaking. The seller said they would replace on the Monday. They posted much later than that. And with insufficient postag...

Postage preferences

resisting an item, but will not accept any postage preference from the drop down box, & also says simple delivery will override whatever I choose, it doesn't make senseAny help would be much appreciated

Resolved! Direct contact with eBay!

I have requested a return on this item as it is damaged. The seller has agreed however, he has sent me a return QR for me to take to a Royal Mail depo I have emailed him via eBay requesting the item is picked up from my home as it is too big for me t...

Wary of scam

Hi,I bought a ps5, contacted the seller to ask if they knew which day they might dispatch as i have it coming to my work address (i am a postman, so it will not leave Royal Mail delivery chain), i just wanted to see if i should let my colleagues know...

Simple Delivery not used.

Hi folks, After some help. I am a returning private seller after 5+years break. I sold an item for £35 but was confused by the whole simple delivery thing, I didnt realise I had to use this and use the label provided. Instead I have just taken it to ...

Resolved! Buyer asked for a video before they would pay

Hi,I received an offer from an ebay member, they asked for a video of the item to be sent to their email address before they would pay for the item. I find this a bit odd.Is it a scam?

Scam

They sold me an account with loads of stuff on it for £100 but I can’t change the email of the account till end of February or sometime in March, but I’m not sure if i’ll be able to get a refund if the Seller decides to log me out since the email of ...

S

Hi can anyone help me, I bought a necklace from a seller, but the item was disappointing, so sent it back last month, but I received it back again because the seller had held on to it for a month, now eBay are saying the time has elapsed to get a ref...

Location

The location on my items for sale always states Farnborough. I did once live in Farnborough but when I moved, many years ago, I deleted all my Farnborough addresses (all five of them: home, dispatch, return etc. etc!) from my account details and ente...

Postage Rates

I'm trying to enter a postage option for an item I'm selling but it's not giving me a choice, what can I do? TIA

Missing parts

I bought a dual monitor for my son for xmas, there were so many parts missing most if all the vesa plates to attach the monitors to the arms...i sent a full list of everything that was missing..they offered me £10 max I refused they are now ignoring ...

I phone 17 item is sold but never gets delivered

I am calling to report a recurring failure in your platform’s security. I have attempted to purchase an iPhone 17 Pro Max multiple times, but sellers are failing to fulfill orders. I am forced to wait for the delivery window to pass and then manually...