Member To Member Support

Order cancelled

I placed an order last night and immediately realised it was a mistake so cancelled it straight away, within one or two minutes. The seller declined to cancel it saying it had already been posted. How is it possible to have posted something a minute ...

Dodgy seller?

I purchased an item which didn't arrive, in nov 2025. I got refunded by ebay. The seller is now saying that I have received the item could I pay them again.This has also happened with another seller, I purchased a smart ring in dec 2025. Item marked ...

Seller does not respond to collection details request.

I bid and won a motorcycle on Dec 25I paid via PayPal on Dec 25 and requested details (address and date/time) for collectionThe seller does not respond. I asked ebay to cancel the sale and ebay inform me the seller has not accepted the cancel request...

What if seller doesn’t accept the return and refuses delivery

As title says. I ordered an item and it was missing loads of pieces. So filed a claim with eBay and they asked the seller to open up a return case. They didn’t respond within the time frame or to any messages. Contacted eBay again and they sent out a...

what am i paying ebay protection ..... report counterfeit products ebay does nothing ???????

evert time i type Oakley penny in search there are loads of fakes i have reported and explained a few times .but ebay say they are not fake .they are breaking every type of copyright infringement .i am going to contact EssilorLuxottica.but i have AuD...

Sold item but no longer have

I sold shoes elsewhere and forgot to take down eBay listing. Just notified that they were sold but I no longer have them! I’ve messaged the buyer, will eBay refund her? The payment hasn’t come to me because I didn’t add my account details to eBay. I’...

The seller cancelled my cancellation request three days later, when they posted the item.

i accidentally bought this, to be fair, really really expensive pencilcase (expensive for what you were actually getting) and i was like "oh its fine i can just cancel it."IMMEDIATELY after buying i submitted a cancel request. what do you mean REQUES...

stolen goodsbought i phone as christmas present

bought iphone as christmas presentsold as new and sealedopened on christmas day not properly sealedwas property ot seven and trent water authoritylocked as corporate programed item obviosly stolentried to return but return was cancelled as just outsi...

Unsafe product

Hi i was notified by ebay that an item i bought has had an un safe warning issued by the government. I have messaged the seller and got absolutely nothing back what should I do????

Purchased a wheelchair with 2 years warranty no reply from seller

Hello, I purchased a wheelchair for my disabled grandmother back in September 2025. The handbrake has snapped of byitself indicating a manufacturer defect and the business seller who is selling this wheelchair with a 2 years warranty clearly advertis...

Someone sold me a stolen item

I bought an iPad about 2 years ago, which worked fine up until recently when I reset it and it is now locked to a school. The school told me they can't reset it because they had many iPads stolen around the time when I bought it, and there is a polic...

Resolved! Closed

closed a request by mistake how can I ask for refund pls . Thank you .

Item misdescribed

I bought an item describes as measuring 40.00X15.00X2.00CM. On arrival, it is less than 27cm. No use to me. Seller is refusing to refund

Cheating Seller !

I made an agreed purchase price of £25 for x12 air fresheners and paid through PayPal instantly.Once the payment was made the seller then sent me another email saying that he could not now match what had been agreed and he would supply only x6units I...

Resolved! Scam

Hiya i was recently in the market for an xbox rog ally x and found one at a reasonable price, when it arrived i received a folded sheet of card not big enough to hold the console never mind the original box. Ebay arent doing anything about it and the...

Seller fraud

Hi thereI purchased an iPhone on 6th December 2025, on listing the seller mentions that he/she would post the item after 16/17 days. So I waited and kept in touch with seller, who always gave assurances that I am posting shortly, after lapse of sever...

Iphone 11 bought in Dec 2023

I bought a VGC 100% Battery health Iphone 11 on 18th December 2023. I use mainly for FB ( when I am not off social media altogether) and checking emails , No real hard use at all-- It would not charge a few days go and came up that the battery was no...

issue with buyer

Hi how can I speak to an actual agent on the telephone regarding an email I have received requesting money off item or bad feedback or alternatively sending an item back to me for full refund that I believe not to be the item I sent out. All I want t...

Possible fraud

Hi, On the 8th December, 2025 I ordered a Jellycat Keyring. The estimated date of arrival was between the 12th and 24th December. As of yet it has still not arrived. The most worrying thing is that when I've tried to go through Ebay to track it, its ...

Refund

Hi buoyght an item 19 december and am still waiting for refund the seller told me on 23 december item was broken and he had to cancel my order and i will get refund and am still waiting the seller hasn't cancelled it and he has messaged me through eb...

I bought a battery 8 months ago that was listed as having a 4 year warranty

Delivered on Wed 30 Apr Return window closed on 30 May. Advanced 096 HD Premium Car Battery 72ah 12v 4 Year Warranty £64.95 I bought one of these batteries 8 months ago which is now useless. It will not start my fully serviced car, in fact it will no...

Dyson supersonic suspected as fake

Got a new Dyson supersonic for my wife for Christmas in October. Comes to Christmas day you turn it on an nothing happens, I contacted Dyson and give them a serial number which they couldn’t find so they suggest to sent the item beck to than to have ...

Scam listing, bought a Fuji film camera, received just white papers

It was a perfect listing. Contacted seller before ordering. When the parcel arrived two problems was there. First is buyer name was different. Then the package contained no camera inside just some papers. When i requested refund. Scammer offered 200 ...

Nut crackers

Purchased a Mickey and Minnie nutcracker from America they arrived a Minnie is damaged she’s a hole in her chest and a part is broken inside the arm so the arm cannot be attached. It’s a hassle to post one back then find another seller to get the Min...

Item I purchased

Can I get help I bought a Apple Pencil from a seller who advertised it to be a 1st generation actually it’s not and we have only just noticed as it was a Christmas gift the item was advertised with what I needed but the serial number on Apple is show...

Resolved! Seller refusing refund for faulty item

I've purchased an audio cd for my son's Xmas gift. Today Xmas day find out not a single CD works. Paid 31 including postage. Seller refusing return, refusing to discuss via messages, just states you had 30 days. (It's Xmas!!)Upset kiddo, out of pocke...

App

I bought Apple AirPods Pro 2 and paid for them. I asked the seller for the serial number, and he sent it to me, but it turned out they were fake. I asked him to cancel the order, but he didn't respond. I tried to cancel it, but they said it would tak...

Resolved! Received Incorrect Package – Possible Scam

Hi,I ordered a Nintendo Switch 2 and collected it from my local post office today. I had several orders to pick up, so I didn’t check which QR code matched which order at the time and just collected the packages.After leaving the post office, I reali...

not fit for purpose

who do I take to court? The seller or Ebay Ltd? Item bought more than 90 days ago. Item described to work as another item and therefore not fit for purpose

scammed

I ordered a hat for £200 with confidence because I saw its authentication had been verified by ebay itself, nevertheless after buying the item I went to check the sellers profile and to my surprise he had 0 ratings 0past items sold and 0reviews this ...

Truly had enoughg of the poor customer service

I bought 3 items back on 27th November 2025. I waited and waited. I then put in a 'not delivered' request and seller totally ignored it. So felt only right they get negative feedback and boy was that the right move!Eventually found a way to get throu...

Football shirt Incorrect Name on Back

My wife has purchased 3 football shirts which have been delivered but have SON number 7 on the back when we requested no writing to be visible - we are outside the 30 days return and it seems the listings have been removed stating they violate guidel...

Reporting Counterfeit Products

I recently bought some Beauty of Joseon cosmetic products on eBay, and they turned out to be fake. When compared to authentic products, the quality differences are obvious and the items are clearly counterfeits.When I tried reporting this to eBay, th...

Counterfeit Item - return - contact Purchase 2023!

Hi All, I need some help, I have found out today, that the item I purchased in May 2023 is actually a counterfeit item, the listing doesn’t appear to inform me of this and it was actually listed as a genuine. - When I go to report it the order number...

item received by buyer but not shipped using Evri - not showing as shipped -funds held for how long?

hi- I shipped an item within 30 mins of it being sold, and sent using Royal Mail tracked 24hr. Buyer has confirmed in a message that they received the item, several days ago, but eBay won't let me update the tracking to show the actual Royal Mail tra...

BUYER REFUSED PARCEL SCAM

Hi there, I wonder if someone can give me some hope. I purchased a high value item particularly a samsung s25 utra for £660 with a photo showing a receipt from currys on March this year (2025) for double the price - around £1.3k I know what you will ...

Sellers refusing to send to my address

I live on Jersey and have a bonafide post code. I have won several items and attempted to pay immediately upon winning but eBay doesn’t allow me to but recommends that I ask for a postage quote, if the seller doesn’t want to send the item I get an un...

Buyer protection what a joke

Purchased item from eBay which was faulty we returned it personally as the seller would not payfor courier and now ebay or PayPal will not refund us .

Ebay has lost the plot bleep is TrackingAce?!

So i bought an item on ebay, on the 12th of Dec.The seller did not message or update any dispatching UNTIL i messaged on the 16th asking about the status.Suddenly and miraculously it was dispatched with a "courier" i never heard of. Tracking ace was ...

returns to a different country than the purchase

I bought an item and it was not the size I needed so asked to return it and it was agreed. It was bought from the supplier in the UK but the return said I had to send it to Canada at almost the cost of the actual item. This is not acceptable as a ret...

SCAM SELLERS.

eBay members based in Nottingham are selling counterfeit or perhaps testers of high end fragrances. They have private bidders and bidders with zero feedback shill bidding to bump up the prices. If they don't sell for the amount these sellers are want...

Wrong information

I gave my vehicle information when purchasing a tensioner pulley for my car, this has subsequently failed within less than 2 years. I have then gone back to the seller who is telling me the item is not the right one for my car, however they checked t...

Follower on buying account

I wish to remove a follower from my buying account - eBay couldn't tell me how - they said they would have an expert get in touch with me - never happened - any advice out there

Buyer Protection

I won an item at a low price but the seller says item damaged or out of stock. At the same time seller has put item back on ebay at higher price. No reply when reported to ebay.

Resolved! Rolex passed Ebay Authentication but same item photos and description on Chrono24. What options?

I bought a very expensive Rolex on Ebay. It was approved by Ebay Authentication as original. However I have just noticed a new listing on Chrono24 using the exact same photos and description as the very listing that I bought. The photos even have the...

Hi

Hi I sold on ebay and I am to 90.68 but received 74 pounds instead. Why is that?

items ,not as described, was offered refunds, I sent several photos, now seller is away till 31 dec

I want to open a case against a seller

Package not come

I ordered 20 vape liquids and my parcel did not get delivered all 20 liquids where int he same box, yous have give me a refund on 2 that didn’t come but yous have declined the other 18 that’s didn’t even though they where in the same box, now I’m get...

these rewards claim now

these look shady buying into raffles etc claim these things involves me giving them money to enter a raffle ?,i am not clicking any links in their emails either,don't trust that one bit ,bad security waiting to happen , i'm thinking ,could we just ge...

Toilet roll holder received is a poor substandard item

I purchased a new white toilet roll holder for my refurbished bathroom. When the item arrived it was of real poor quality so I contacted the seller. He requested photographic evidence, which I sent to him. I asked for a new replacement roll holder or...

Resolved! I ordered and paid for 3 metres of nano tape but seller only sent me one metre but charged me for 3.

I ordered and paid for 3m roll of nano tape but only recieved a 1 metre roll. This was clealt marked on the box. I sent pic of box and of roll of tape to seller and asked for the remaining 2 metres to be sent to me as I needed it for a task. They sai...

Listing removed for policy violation - refund confirmation

Hello,I’m looking for confirmation regarding a recent order and refund.I purchased a Longchamp Le Pliage Large Pink Tote Bag (item number: 406471454701, order 15-13953-73464). The item was listed as an authentic Longchamp bag (brand set as Longchamp,...

Buying A Phone Where Seller Has Outstanding Balance on Contract with Carrier

I am wanting to purchase a phone but the seller has indicated that he has a balance on his O2 contract and with the funds I pay will be able to pay off part of the amount owed and will then pay the balance by mid next month. Is there a way to ensure ...

Returning an purchase - Not As Described

Hi, I've received an item which is not as described. I've exchanged messages with the seller and s/he has eventually agreed to accept return and that s/he is responsible for the return postage costs. However, this morning I've received a message from...

Seller is listed as private but on invoice it says registered company

Hi, I purchased a ring, which is not as described. On the listing it says no returns. In case the seller refuses, I looked at the invoice, which states that it is a registered company. Where do I stand please

Resolved! Asked seller cancel my offer as Phone was described as New but saw a scratch on screen

I messaged seller three times. They did not return any of my messages. they accepted my offer. I contacted eBay and they had provided a tracking number however it is still not with Royal mail. eBay did a cancellation request which has been denied. Wh...

Fraud on ebay

I bought and paid for an iPhone 16 Promax 256gb. Seller g7fs4-26. They sent a black ballpoint pen to an address that wasn't mine. Luckily, I went to my local sorting centre with all the proof, and a great fellow told me the name and address they sent...

Buyer protection

If you buy anything on Ebay they wipe their hands of any involvement after 90 days.UK consumer laws are out of the windowSO BE WARNED

Proof of age

I’m trying to buy an item that needs proof of age ? It’s asking for a credit card and I only have debit cards ???

Ebay wants chatge for the order cancellation

How can I cancel the order without paying eBay?My item was sold. I didnt receive money, nor sent anything. I want to cancel it, but they want me to pay extra for order cancellation.

Replacement item only lasted 4 days, can't do another return?

I'm just looking for some advice to see if there's anything I can do. I ordered a double inflatable bed, it arrived with a patch on and wouldn't stay inflated, even though I purchased it as a new item. I opened a return case, but seller said, they wo...

Evri lied about delivering and proven to do so, refund refused

Evri back dated their tracking suggesting a parcel was delivered. I took care to arrange it to be delivered to a parcel shop. After a delay I contacted Evri, a few days later they back dated the tracking info to purport it had been delivered. I of co...

New item faulty after couple of months

I require help/advice with this recently purchased item.This new item became faulty after couple of months and the seller, initially accepted an agreement to a refund, but has since became evasive with the refund and now is just ignoring all my messa...

Problem with seller

Hi purchased an item by mistake now the seller has cancelled my cancellation and refuses to refund until I send to a new address bypassing your policy(returns)I need help.

Seller is not shipping item

I made a purchase for a macbook pro m4 and the seller told ke he forgot to mention in description that he wont be able to ship it until 2 weeks as he is out of town. He asked me if i want to cancel but i heard money back guarantee lasts for 30 days s...

Accidental orders difficult to cancel

Everyone is human, and sometimes we make mistakes. I made an accidental purchase of an item, but the cancellation request is completely useless as the seller would have to provide their own card details to issue the refund. The only workaround is to ...

I am trying to return an item which has been declined by the seller

I raise a dispute on a starlink I purchase which was not working, and the only response I received was that the seller has declined my return, and the case was closed. How do I contact eBay to challenge it? Thanks

Warranty Issue with Faulty Graphics Card – Ebuyer & Asus Complications

Hi everyone, I could use some advice—maybe someone has been in a similar situation.I purchased a graphics card less than a year ago, and it’s developed a fault. It was actually a guest purchase, and when I reached out to the seller for warranty assis...

Headlight

I have bought a headlight from a seller and the part doesn’t fit, before I made the transaction I have asked the seller about the item if I wouldn’t fit and in that case will I receive a full refund and they said yes so after I received the item and ...

Resolved! Buyer won item but refuses to pay full amount

I’m fairly new to eBay so I need some advice. My buyer won the auction for my item at a total of £792 (£770 plus the £22 buyer protection fee). As soon as the auction ended they messaged me and said they can’t afford £792 but would pay £750. I’m real...

Abusive buyer

Advice please I sold some boots correctly listed as a size 5 with the box BNWT an the buyer was happy and I even gave a further discount she contacted me to say they are more like a size 4 - she has gone ahead and worn these boots as she went on a wo...

Scammed

Hi ive been scammed but eBay haven’t honoured the buyer protection guarantee so I’m looking for advice. ive been an eBay user for many years and I was looking for a new phone - I bought one from someone with no feedback feeling confident the buyer gu...

Loss of half of refund

I recently bought 2 itemsI picked them up personally. Wtapped them xarefully a delivered to the person i had bought the big on as a gift. It didnt connect and was unuseable. I immediately informed i wanted a refund. 2 days later in agreement with the...

Product Not As Advertised

Hello, I recently bought an advent calendar for my Son and after opening a few days it was clearly not the product I was promised, contacted them and they’ve done very little but there’s no method within that chat to escalate to eBay. Can anyone advi...

Refund on item purchased

I purchased an item on the 11th of this month and on the 12th eBay e-mailed me saying that they've closed the seller's account how do I get my money back?Thank you

seller wanting buyer to cancel order

seller wants me to cancel order claiming that if he cancels it I will have to pay Ebays fees, This seems wrong on so many levels. Is this true ?

Reporting a scam

It's so difficult to report a scam auction! I tried to report this one:https://www.ebay.co.uk/itm/177670871103 The price is ridiculously low for a 1kg silver bar and the pictures have been stolen from facebook:

Scam seller

I purchased an item on eBay with a 1 year eBay warranty but after 3 months the item broke and the seller is refusing to take responsibility! I pointed out and screenshot that there is a one year warranty on the item but I don't seem to be able to ope...

No action on fraud?

Please forgive the naivety but, I need to clarify the situation as it seems to be.I recently bought an item for a great price, about half market value (Normally £3,000+ but I paid £1,500)The seller then provides tracking information to say its been m...

Resolved! Hi, I bought an item that wasnt dispatched on time. I got a dm from seller apologising for delay and

Hi, I bought an item that wasnt dispatched on time. I got a dm from seller apologising for delay and posted it. I cancelled my open request for ebay help. Now, a week later, Evri Tracking states my parcel was danaged beyond repair in their care. Cann...

Replacement

Ordered a head torch Explained to seller that it it s faulty I left an honest, very acceptable feedback. Seller will only send a replacement if I change the feedback.

Battery

Hi so I recently bought something that was advertised as genuine, nothing suggested it wasn’t in the ad but it is clearly a cheap Chinese or similar copy that’s got all the features, brand names the lot printed on it. I’ve been offered a refund if I ...

Fake goods

Can someone please put me in touch with a customer service phone number or email please-Got a complaint about a purchase-it was adverts genuine and it turned out to be a fake! EBay don’t want to know!

Scamming seller

Hello i had buy 4 december canvas picture from a seller , this seller gave me fake tracking number for yodel , when i contact them they said those tracking number is scam and they didnt receive any package , i did contact seller but he even dont apol...

DHL not collecting but with an added twist!

Hi DHL not collecting has featured here a few times and the advice seems to be to cancel the DHL collection and use alternative means. I have a large parcel that has not been collected for three consecutive days now. However, yesterday, the DHL drive...

Jellycat - Fake Item

I wondered if anyone can help me, I have purchased a Jellcat which has turned out to be a very bad fake. I have messaged the seller and they have now removed themselves from ebay. I have tried to log this with ebay but the form will not accept the it...

Why does Ebay allow chinese sellers to avoid UK sale of goods act.

Item that are clearly Chinese based seller apparently are allowed to flout UK law by Ebay.It appears that if an item is listed as being located in Birmingham - has a Union Jack in the photos & offering 5 year warranty you would think it was a UK base...

How to contact ebay nothing contact wise works

Can someone let me know how i am to talk to ebay as I've had item not delivered and today is the day i can open a case but i need to talk to them Live chat greyed out months...call back links people posted just go to main help page so call back optio...

Pirate DVDs beening sold on ebay

My DVD order arrived today but it looks like what I received might be a pirated copy. I’m really disappointed. I’d like a refund. I’ve attached photos so you can see what I mean.

Purchase collection not possible due to seller not responding for address request.

Purchase a Makita chop saw and monies were paid. However seller never provided collection address. Hence I was unable to collect.eBay seem happy for such scams to carry on with no apparent action taken against the seller

Selling an item but eBay has put 1 year warranty by default

How can I edit this? It’s a nearly new Nintendo switch etc

eBay balance fees

Some of my sold items have funds available but not in my eBay balance (one item’s funds were available from the end of last month , and a few from earlier this month .But my eBay balance is £0.00? I sold 3 items last month and the payouts were smooth...

I believe an item I have bought isn’t genuine. I contacted the seller and three days later still no.

I feel an item I bought is counterfeit. It’s a Bath and Body works candle which looks like a cheaper candle has been placed into a Bath and Body Works jar. I’ve contacted the seller but after three days he hasn’t responded. EBay automated bot is usel...

Seller threatening me with a ccj

Hi all, I brought a tyre from an eBay seller, which after having it fitted turned out was damaged and beyond repair. I lost money fitting the tyre and having my old one put back on. The seller agreed a refund but did not provide me with a proper ship...

Instant Refund after purchase

So - I bid successfully for a very lovely bracelet. No competing bids. Paid as soon as the notification came through. Less than a minute later, a refund was issued. Seller is claiming that they’d had a dispute with another bidder and so decided to ca...

Fake PS4 controllers everywhere

Please be very careful when buying any PS4 controller that's in a box, eBay due to the time of year is flooded with fake PS4 controller's, things to look ot for and remember... one they do not make these anymore, secondly the cost an original in a bo...

Global shipping from Venezuela?

I am in the uk. I have seen something for sale on ebay, the seller is in Venezuela (South America) . I wonder how safe this purchase might be? Is Venezuela part of Ebay global shipping . Does buyer protection work when buying from Venezuela. If I pro...

Fraud money on eBay

I sold an item on eBay, the money showed as paid but disappeared, I can't withdraw it from eBay

Rejected cancellation request

Hello everyone.I bought 4 item on Saturday night than cancel my order couple of hours..Seller responded me Monday morning .They rejected my cancellation request although they didint post it yet.Absolutely scam.They are forcing me to purchase.If J wan...

Unable to return item to china due to incorrect address

I bought a top from china.. which is obviously fake and want to return it. The seller provided a return address which is also fake… so I can’t return the item.I’m now out of pocket and eBay are simply not contactable. Any ideas how to proceed?

Ebay warranty

Take care ebay now it's look Facebook market place just scammer and ebay don't do nothing... I bought a digger i 30 of October never arrived and ebay don't do nothing they already sayed gona give my money

Seller sent item not matching description

I recently ordered a 4G mobile internet antenna from a seller in China. The antenna they sent me was completely different to the one listed, it was a wifi antenna that works on different frequencies, and it even looks very different to the one advert...

Buying silver jewelry without hallmark

Hi, I've recently discovered that selling or buying silver jewelry above a certain weight needs to be hallmarked under the UK law, I've purchased quite a few pieces from on eBay from multiple sellers and the only thing they ever had was a stamp 925We...

Bought an iphone that has been flagged as lost/stolen

Hello, I purchased what was described as a brand new sealed iPhone 16 at the start of September, which has been working perfectly up until 3 weeks ago when the phone stopped receiving any service. I contacted my service provider and took it to the ap...

Seller cancelling purchases

I recently made a purchase with a seller, took the payment, gave tracking number and then they cancelled giving buyer requested as reason and then increased the price by £20 (was a lie that I wanted to cancel). Cant get to do feedback the normal way ...

I’ve been scammed

So I bought some Pokemon cards for £160.00. I’ve received a letter 48 hours tracked today with a note saying thankyou. now eBay make is so hard to get hold of them to try and get help and my money back and I don’t know what to do.

Refund complaint

Please anyone experience late delivery of item after purchase lasting 14days

To get the platform's assistance for a refund.

The buyer has not responded to my questions or my request for a refund. Besides, he has only sold two items, and the other one got a negative review. I didn't notice it when I placed the order. Could you please refund me? I'm in a hurry to buy someth...

Labour cost

Hi bought a new clutch for my car. The garage charged me £350 to fit. Only to be told the clutch was faulty.I then had to pay another £350 to have another clutch fitted. (They supplied) been using this garage for over 30 years and trust then 100%Can ...

Resolved! Buyers Protection fee

I am a seller. A buyer has made an offer of £450 for an item. Ebay states I will receive £434.61. Why hasn't the buyer Protection Fee of £15.39 been added to the total cost the buyer pays? This implies that I, as seller, pays this fee. This cannot be...

Resolved! Counterfeit

What does eBay actually do about counterfeit items? The seller has said to return the item for a refund, but then they’ll just sell it on but it’s a fake, so I don’t really want to do that. I’ve submitted a report but haven’t heard anything. The cont...

Negative Review removed

I bought a phone case set from a seller The product was never delivered but seller obtained fake delivery confirmation and then refused to resend or refund. Only agreed to refund after involving eBay and threatening to bring legal proceedings. I obvi...

Is it common for seller to cancel a bid?

I won a bid, the seller cancel it at once and claimed it’s “buyer request to cancel it” as it’s not factual, I asked the seller and showed my concern. the reason he replied is the price is too low, and he set the price wrongly. is it a breached of an...

I paid for a collection only item but the seller won’t give an address

I paid for a collection only item. I messaged the seller but had no reply as to where it should be collected from. Tried messaging several times but no reply. Opened a query with eBay but they closed it and said I had no buyer protection (even though...

Faulty item

Have a faulty item a seller is ignoring my messages for over 10 days

Unknown seller

I recently purchased some items and this did not come up in My EBay. However the money £28.04 was taken from my bank for goods ref 02 13852 12417. How do I find out who this seller is. As I have not received the goods or had any emails from them re d...

Getting a refund paid

Without any action on my part an order was cancelled and I received an email from eBay confirming I would received a refund within 3-5 days. Now beyond that period I have not received the refund. How do I get this paid?

Listing for Lightburn Laser Engraving/Cutting Software

If you or someone you know responded to a listing around the beginning of November 2025 which offered a Pro License for the popular Lightburn Laser Engraving/Cutting software then you have, as I did, fallen for a scam. I have been in touch with the p...

I found AI generated Knitting and Crochet patterns for sale on eBay

I opened eBay this morning and the first thing I saw a picture of Paddington the bear, which clearly is an AI generated picture sold as a knitting pattern.I know that there are people out there that make knitting and crochet instructions using ChatGP...

Seller not responding

I'm not sure if this seller is real or it was a scam I brought from a seller with 0 reviews but still went ahead try to message several time prior making the purchase didn't hear but I understand it's the busiest time of year and went ahead I brought...

how to delete a message/image sent in error?

Hello, in ebay messages, i've accidentally attached a wrong picture to another ebay member/seller which potentially discloses my PII (personal identifiable information). Afraid i do see an option to delete that particular message or image either in t...

Scammers

Been a member for a number of years. Items I've purchased and returned have ended well, but just recently, three months or so, I've been unfortunately purchased from a scammer. Advert have said British stock or more recently a large US retailer, but ...

Barbie Dream Camper, Pink 7

Hi all, I’m after some assistance please, my partner bought a Barbie Dream Camper, Pink 7 on 16 November, ‘apparently’ it was dispatched by on 18 November. The seller did not provide a tracking number and of course it hasn’t arrived. My partners been...

Good Afternoon, I have purchased a Dyson Hairdryer yesterday and today ebay have removed listing

I think I have been scammed as ebay have removed listing due to policy violation. Will I get a refund ?

Buyers protection and postage

I sold £950 scrap gold last night but the postage came in at £2.85.I'm really not too happy at banging it in an envelope and sending it just tracked, ebay has generated the QR code to me already so it will be tracked to that number, I'm wondering wou...

How do I deal with the seller failing to take responsibility over a defective item?

I need help please,I got a laptop from this UK ebay seller, he was not honest about the power button being defective (The laptop was listed as excellently working). After receiving the laptop, Immediately I noticed this and contacted him. I used a fr...

Resolved! Purchased a fake golf club

Evening, I purchased a Ping putter this week from a seller with 100% feedback and several thousand feedback entries. Today I received the item, however being a golf pro I instantly recognised the item was fake. There were numerous indicators of it be...

Product Recall

Ebay messaged me last night to say some axle stands i bought are dangerous and not to be used and have also removed the listing. Ive contacted the seller to ask for some kind off proof these products are certified to the standard they should be who j...

Resolved! eBay Money Back Guarantee Issue

Hey eBay community,I’m a bit lost and confused about what’s going on with eBay customer service and the service I’m getting from them. I got an electric toothbrush on October 7th, and by the end of the month, when I tried to charge it, the charger di...

Product safety recall - refund help

Hello all, i purchased an item from a seller. I have since recieved a product recall notice for safety reasons for the item. The item was purchased new. The seller is unable to repair or replace the item and they are refusing a refund and refusing to...

item found in hedge

item was found in hedge by someone who just happened to know my daughter, item is still showing as not delivered, have contacted seller, but don't know what further to do anyone had experience

EBay won’t refund me after item not delivered.

Hi allso I bought a shirt from a seller on Ebay and the seller sent it out with Evri , it was due to be delivered on wed last week I then get a message saying there was a 24 hr delay on the delivery. I didn’t hear anything else from Evri for another ...

Beer glass sales not accepted blocked by Alcohol notice..help required

Im trying to sell empty beer glasses and advised that is unacceptable as it appears contains alcoholhow do I get round this?

Seller shipping order 2 weeks after payment

Hi, i bought an item, ive paid for it and the seller forgot to mention in the description that he is out of town and cant ship it until 2 weeks. The postage originally said the item will be shipped within 2 days of purchase. so now i have 2 options1....

XK 11,500lbs Car Lift 1150 2 Post Lift Auto Truck Hoist 220V Two Post Lift R rojhat_1 (0) Business S

Hi how can I tell if this is a genuine item or a scam as its a lot cheaper than othersThanks Fred

Fake QC45 Bose headphones

I have reported to Ebay about the sale of Bose QC45 headphones which on buying one proved to be a cheap fake copy. (I got my money back). Having brought the matter to the attention of Ebay re these fakes the answer came back AND GET THIS they were ok...

Seller claimed goods were 'made in the UK'.

But clearly it was NOT. The package arrived from China and inside was the name of the Chinese man. co. clearly printed on a label. This is fraudulent trading. It is conning customers into buying with the belief that the item is UK made. How on earth ...

Price changed, tried to cancel 6 minutes later but denied

Ordered a product supposed to cost £0.99p with free postage, but received a message saying cost = £ 3.25. Tried to cancel 6 minutes after ordering but denied by seller as 'already despatched ' REALLY ' - AVOID this seller/scammer

Seller not responding to messages, which means I cannot collect an item I have bought

What do I do when a seller is not answering messages, after I've purchased an item, which means I cannot arrange collection. I can't find how to address this in the eBay help and assistance. I tried to cancel the order, but this was refused by eBay!!

Resolved! buyer

contact number for ebay need to speak to them

I have not received my order

I ordered a hayatti pro max,which was suppoused to be delivered 4 days ago,i opened a request for an itrm not being delivered and pressed on "i still want my item",after this I closed the request thinking that i will get a refund as i was going to bu...

Counterfeit bullion bar

Hi, I have bought a gold bar back in June.the seller advertised the bar as a genuine gold bar.I have tried to sell the bar todaythe bar was tested and it turned to be gold plated copper bar. i know that eBay money back guarantee only covers 30 days f...

Refunded 50% and I returned the boots at my own expense

I bought a pair of boots, wore them 4 times on the fifth the fastening gave up. Tried to contact them by phone email and message through eBay, no joy. Got a third party involved and after weeks got a message to send them back. Which I did at my own e...

Item not received, seller gave unrelated tracking details and won both the case and appeal

I ordered a £6.48 roll of Duck tape on 9/11. The seller marked it as despatched (untracked) the following day. It hadn't arrived by 17/11 so I messaged the seller but received no response, ordered elsewhere and opened a case. On 21/11 the seller resp...

False adverising

Hiya, i bought a duvet set from a seller on Ebay on the basis that it was pure Egyptian cotton material, it wasnt until I put it on my duvet that I realised that it wasnt cotton at all, that its more of a nylon material.I personally think this is fal...

Resolved! buyer wants to collect

Sold an item with postage cost didn't offer collection.Buyer wants to know as they will be working in the area I live can they collect and pay cash?First what happens about them paying cash as there will be no buyer protection to pay and alsohow do I...

Can I get eBay to challenge this...?

Hi I ordered a game on Saturday for a steal of a price. They put it on for about £45. I got an email notification today saying that *I* had asked for a refund when I hadn't. The seller didn't even run it by me. But they decided to cancel because they...

Blocked by seller

Hi fellow community support members, back in April(!) I bought a set of bike stickers from the U.S which cost me around 70gbp. These never arrived. I messaged the seller about once a month but never got an answer until August when i discovered the se...

Counterfeit Coin

I purchase a lot of Pre-Decimal UK Coins on eBay and diligently check them after delivery, however a Coin I purchased in August 2025 which seemed to be genuine has recently been identified as 'Counterfeit'. I have tried to contact the Seller but have...

Fake Jellycat Seller

I have just received what I thought was going to be an authentic jellycat but is very clearly a fake. When I try to go to the page I bought it from the page no longer exists and same when trying to contact the seller. So, it’s clearly been a scam acc...

No Refund Fake watch returned.

I have returned the watch as the seller requested on the 11th November. No refund received.

Seller refund mistake

Hi all, Interesting situation... I ordered an item, I paid for the item... the item arrived. All was good. The seller has then contacted me explaining they made a mistake and sent a full refund to me instead of somebody else (which i have checked and...

Fairywill sonic toothbrush

I bought the toothbrush on 6 June 2025 - brand new. After working properly for four months, it stopped working, although the lights still came on when the button was pressed, but no motor and no brushing. The seller didn't want to know as their 30 da...

How long does it take for buyer to close a payment dispute?

Bit of a muck up on my behalf, sold one item worth £30 and another for £90. Mixed up postal labels and they’ve gone to wrong buyers. Two issues, the woman that bought the £30 item received the £90 item and instead of messaging me has opened a payment...

Refund

I purchased item through eBay, paid via PayPal. Item came but was nothing like what I ordered (significantly not as described) seller agreed wrong item was sent and would replace or refund but I got neither and no more communication so I contacted Pa...

Buyer protection fee

So I’m a little confused! It says the buyer pays the protection fee but I’ve just accepted an offer on an item for 130 then 10 p+p so 140 , I am only getting 134 odd and still got to pay the postage so essentially I’m paying the protection fee ??

Is a seller obliged to take back an item that's flagged on the gov.uk as high risk of electric shock

I bought a laptop charger (224677056531) as a spare on 28 June and have never used it. I had an email from eBay this week with a link to the gov.uk site advising that imports have been stopped and these items destroyed due to a manufacturing issue th...

taking ebay to small courts

Its probably done many times but as a BUYER i felt ebay tricked me in to such scam. I bought a motorcycle foot rest ( second hand) and the buyer promised that it fits to my bike. When the item arrived it didnt fit. I open a case for a refund , 3 mins...

Buyer saying packaged has been tampered by the courier and item is missing

So I've recently sold a watch and a buyer saying the box has been opened and tampered. He's emailed me and sent pictures of the package opened. I've responded but I can't do anything to look into further or a file or raise the issue to royal mail. As...

Not a good look!

I ordered an item which was allegedly delivered to the wrong address. The seller promptly went out of business and I was refunded half of the amount and the case was closed without the opportunity to appeal. This happened more than 30 days ago but wh...

Counterfeit DVDs allowed by eBay

I recently bought a full-price DVD (+ postage) to find it is a copy burned onto a blank DVD disc, with the label printed at home and stuffed into a blank DVD jewel case.I reported it to eBay who investigated it and found it 'didn't violate their rule...

What to do next

So I bought an item on the 11th of November, the seller was on holiday until the 13th, I heard nothing, I contacted them on the 16th asking if the payment had gone through and if there were any issues. No reply. I them attempts to cancel the item, eB...

PERSONAL INFORMATION

Is this right, i contacted the seller of a motorcycle though eBay messaging and all my personal information came up my full name /email address /phone number /post code at the start of our corresponding.Surely this is not right when i contacted eBay ...

Entitled to refund?

Hi, I contacted the seller for an item I bought on 28th October 2024 which is now faulty on 14th October 2025 but due to family emergencies and ill health including my brother being hospitalised and my son contracting a viral infection, I haven’t bee...

Simple Delivery

Hello everyone, I sell maybe 50 items a week. Multiple items from last week have gone missing after being scanned at the drop shop. With the new Simple Delivery system, eBay has refunded the buyers at no cost to me. This is fine but the vintage items...

Buyer protection

I recently purchased some curtains described as Linen on the main page beneath the available sizes. They're polyester. That's in the "description box" you need to click on. I've contacted the seller who's quite sarcastic, downright rude and informed ...

EV Charger almost went on fire!

Hi all, I have been using ebay for more than 20 years for buying and selling... Following the purchase of a Hybrid car last year, I purchased an EV Charger on ebay that included a 5 year warranty from the seller. After approximately 6 months use, I n...

Item not received

Item not received raised this with PayPal who are not at all helpful. Now e bay say they want nothing to do with it

Iphone 17 pro max scam!

I purchased this iPhone 17 pro max now I feel like this is a scam upon reading on forums I have not recived the item but seller has 2 reviews and account opened since 2023 I've also noticed after buying.s the photo of the iPhone 17 is being used on a...

Is the seller telling the truth or does he regret getting only a small amount of money and lying?

I have purchased from eBay without problems even this week. HIM: Hi eBay postage says no service available, incorrect address or details, will cancelled the order. Thanks This seller is using the Simple Delivery programme to post this item. For posta...

Resolved! Likely Seller Fraud but ebay not taking action (UK)

I bought an iphone online on 8th Nov.The listing pictures are not of a genuine iPhone so I contacted seller and also ebay - ebay took no action and asked me to request refund from seller who later declined (surprise).The seller doesn't respond to mes...

My Item Was not notified to me when But it Now was used

I have an Item that has been bought by Buy it now, yet there has been no notification that the item was bought, no email, no messages in my account, So the order is now late for dispatch, I did receive the your item is late for dispatch e-mail, Norma...

Fefund

I received a honor 8x phone from a seller, worked well for a week. Then the phone didn't keep its charge kept turning off after few minutes. I hope it would work itself out. I tried to Contact seller but couldn't for weeks from some gliche weeksWhen ...

Multiple returns

If I have bought 2 items and arranged return for 1. How do I then arrange return for the second item? Do I need to cancel the original return and then start a new return? Or will this prevent me from making a return at all? Thank you in advance ☺️

Item returned to seller by courier, but can't get a refund.

I purchased 2 right angle drill attachments. The seller informed me that they were BOTH damaged by the courier and returned to the seller. The seller has asked that I cancel the order. I can see no way of doing this. I've pointed out to eBay that the...

Warranties

I bought 2 batteries with a 5 year warranty. They have both stopped working with a warning red light and will not charge after a few months use. I see there is no way of getting a refund for any warranties on ebay as they only allow you to refer to p...

There are product safety concerns with the item you purchased

Had an email with the above about a recall and it says to contact the seller.When I go into purchase history the item shows but no option to contact the seller and when you click on it it says the item is no longer available. Where do I stand with th...

Is anyone else having these issues on eBay?

When typing into chat text boxes, feedback text boxes, etc, the web site overwrites what I am typing with what was there up to 2 key-presses earlier, removing random etters from what I type. Whatever processing the JS is doing when I press a key is s...

so-called restricted things on sale

so i am from a community that is hunted by the majority down south, Tamil hunted by the Sinhalese, for political and other reasons. I sell something that is a representation of the homeland of our people and i have not had much success, it don't matt...

Returning a defective item and seller replacing

Hi, I bought a phone and it’s not working, I’ve contacted the seller who are happy to replace it. My question is they sent me an address via messages for me to return the phone to, am I covered if I was to send it this way? I tried to go through eBay...

Sale history removed for item in dispute

I bought some boxed chocolates, the advert clearly stated there was a quantity of 20. When got them there were 20 chocolates in 1 box. The price paid for 20 chocs was more than I could have bought 3 whole tubs of the same chocolates.I went to my E-ba...

How can I ask e-bay to step in to resolve an issue with a seller?

How can I ask e-bay to step in to resolve an issue with a seller? The seller had put themselves as UK, and I filtered on UK only. The item arrived far too late, after 16 days - not surprising since it was being shipped from China. To request a refund...

Меня обманули заказом

Hello, on November 12, I bought an iPhone 16 pro max, and it said that this was a self-call only, I contacted the seller before the purchase and discussed that you were far from me and I needed delivery, to which he agreed to send it via delivery, I ...

Scam

I've purchased a playstation 5 from a seller with no reviews. They said they've posted it and uploaded a tracking number but when I click on the tracking number it says royal mail are still expecting it and they haven't received it yet. Also I asked ...

Resolved! Simple delivery - transit damage refund

Hi,I just sold an item, packed it well, used the simple delivery (Evri) label and despatched.Item arrived damaged. I instructed the buyer to request a return based on "received damaged", they did this.Ebay have messaged me notifying me of the return ...

Faulty Items

I have recently bought two different items from two different sellers. Ebay has since contacted me to say that both items have been recalled due to safety concerns. Both sellers have had these items removed from their pages. Both the sellers are sayi...

Faulty travel adaptors....

Do I receive a replacemet?

Absolutely disgusted with ebay

I am absolutely disgusted with eBay today after over 20 years of being a member I purchased a fraudulent counterfeit item which I didn’t then try to use until after the 30 days. EBay have recognised that this was a counterfeit item as they have remov...

royal mail

the royal mail said my item was delivered signed for it was not Ebay don’t believe mewhat do I do

Missing return address

I am trying to return an item that arrived late and is now no longer required. The package is unopened and the return address on the return I have initiated is a load of mixed up letters. I have message the seller and they just keep offering me % ref...

Resolved! Collected and return item in person... seller received but hasn't issued a refund yet

Hi all, Over a week ago I had purchased an item which was "collection only"... after a day with the car battery, noticed that I was facing with the same issue as the previous battery, carried out some test and concluded that the battery was old and n...

Order cancelled then listing price altered to cost more

I have just had an order cancelled by a seller after supposedly dispatching the item. They stated the reason for cancellation and refund was down to issues with the courier(Evri). The listing for the item has now been changed so that its now £10 more...

Untrusted seller

I've proven that a watch strap I've bought is incorrect to description. First email from seller claimed it was my fault. Second email offered a refund if I remove my negative feedback. Strap was only £4 but the principal has left me sour.

Wrong refund?

Items didn't arrive, tracking I paid extra for never worked, seller didn't respond to message. I asked eBay and they said I would get a refund but only a fraction of what I paid has been refunded, despite items stating eBay money back guarantee. The ...

item described as new but when i have had to contact the manufacturer advising already registered

i purchased the machine as new and registered with the design space but now when i am having issues with machine they are advising the machine was registered in 2023 and wont send me a replacement - how do i go about reporting this

Damage of part of my purchase

I bought 4 dishes but one was damaged in transit - I had buyer protection what do I do?

What should i do here? Seller acting abusive towards my returns request

I recently purchased a job lot of 7" vinyls buy making the seller an offer which was accepted. Having received the lot, i wasnt happy with the condition or the description - dont think it was accurately described at all. So, i messaged the seller pol...

Didn’t receive item yet but order is done

Hi, I have an open case for item that is currently on hold.I need to add information — the tracking shows “Delivered” because it was returned to the seller, not delivered to me.Could you please attach this message to my case? Thank you.

Purchased a item which was falsely advertised

I recently purchased an item which was listed for my Vehicle and also stated the part number.I purchased and received the item and found upon receiving the item is is the wrong part and not the one listed. I had contact the owner to say it was not th...

Price of listings increased

Does anyone know why my listings have increased today by 2p?Yesterday an item was £8.99 with the buyer protection fee, now today it's £9.01, £9.99 yesterday, today £10.01, £19.99 yesterday, today £20.01 and so on! Phoned eBay, no one knows the answer...