Member To Member Support

Buyer protection

If you buy anything on Ebay they wipe their hands of any involvement after 90 days.UK consumer laws are out of the windowSO BE WARNED

Abuse and threats - EBay doesn’t help!

I need advise, I have been abused and threatened and EBay has no contact or link to help. Really poor!!

Hello - about three weeks ago, restrictions were placed on my Jonto account due to non-compliance with eBay's standards and policies. My feedback rate is 97.8%. I previously sold 30-40 Gillette blades per week, and now it's 2-3 per week (my items are...

Credit Note

I have a credit note somewhere and wish to spend it before it runs out. Been looking for it for 2 weeks now as I got told to go into my account but can't find it. Can anyone help please ?

Leeward Islands 2/- SG111 with Is.lands flaw which is not listed

I have a 2/- Leeward Islands stamp SG111 MNH with the ISI.ANDS flaw which is not listed in the 2025 SG Catalogue. The photo will not upload but the flaw is exactly the same as on the 1/2d. Any ideas if this is listed in specialised catalogues?.

Live agent chat through eBay app

Hi, I gave over a pin today to an agent on live chat through my eBay app. Is this normal practice?

COLLECTION NUMBER

I'm trying to find a collection number for a seller i have recently purchased an item from. Despite ebay's Ai telling me it will be under LOCAL COLLECTION DETAILS in my Purchase History, it's not, and i cannot find any e-mails with this 6 digit numbe...

selling page

how do i get my selling list page back to how it used to be?

Account

Hi. I can't fo anything on ebay. I can't check purchases, selling,watch list or anything. Says access authorisation Http check

Item gone missing in post

I sold a item. The person went to collect it they were told it was damaged, then I got a message from eBay saying it's missing the person ended up with a refund. . The label was printed in the post office. Do I get compensation or do I loose out alto...

Item collected but don’t have collection code

It is really my fault, a buyer collected an item and came when I was in the middle of dealing with something so I handed over the item not thinking about needing a code. The buyer was very responsive to messages before collection. But I realised I ne...

Motorcycle boots

Why is there no size selection for motorcycle boots, really annoying as have to waste time looking

Buyer wishes to return item

I accepted the buyer's wishes and requested a label from eBay. It has not been received and now ebay has closed the request. How can I contact ebay to get a postage label and that the person is refunded Any ideas ?

Motorcycle payment.

Hi, just bought a motorcycle off ebay £2000.If I pay through ebay /paypal is my money protected should anything go wrong ?

Messaging between potential buyer and the seller (myself)

messaging between seller & potential buyer - messages back and forth & then randomly a message appeared in the thread automatically (as if from me, seller) but I didn't send the message - where did it come from?

Delivery

Need some advice,I sold an item on the 10th of December, dispatched on the 13th. Then buyer messaged me yesterday the 15th saying they haven’t received the parcel or a card which I looked on the tracking and says been attempted.Following day 16th, it...

Postage label... cannot get bar code

I am trying to get the scan code up. It seems tohave printed the label and says its on its way. Took to post office to scan but can't do as label nonetheless optikn

How to Change postage to QR code

Buyer selected printable inpost label, and I do not have a printer. How do I change to a QR code or number?Thanks

this year ebay have restricted my account saying my card details need updating.i only have one card

i have resent my details several times this year, and it lets me enter these details,even sends me a message confirming this...next day the card details somehow revert to the incorrect details....i have a different postal adress to my billing address...

Account restricted

Hi, I’m unable to send messages to other sellers. It shows an error saying I need to complete verification, but I’ve already done it.

Phone bught not delivered

Hi I purchased a phone on 7/12/2025, item number 306643750686 and paid in full. I have received emails from royal mail via eBay that the item has been received by Royal mail and tracking available on 7/12/2025. I have been chasing the mail on all tho...

Simple Postage Issues:

It says labels generated but when I try to open I get an error message about Technical Issue - please try later. This started yesterday but I still cant access the label

what is price for sending items 100cm long and 10kg weight and 46cm wide ?

simple delivery -what is price for sending items 100cm long and 10kg weight and 46cm wide ?cant see anything tellingme and so cant commit to sending these items until i know obviously in case its over 10 pounds uk

Hi, have an inrerested buyer in Netherlands but ebay preventing me from sending it internationally

Hi , i have a buyer in Netherlands but ebay is preventing.me to sell internationally. Please help.

how do I give my contact details to a potential customer

how do I give my contact details to a potential customer who wants to see the piece of furniture that I am listing on Ebay ?

So Called Simple Postage! NOT!!!

Ebay as a platform is done for it’s dead. I have 100% positive feedback, shipping labels are always bought via ebay and shipped immediately. I am an excellent seller with an excellent reputation. I get an email from eBay congratulations you can now l...

refund and item not returnd ebay have closed my case

Sold a new clutch hub to a customer who sells on all items like the item he purchased , he received the item in good time how ever stated the item did not work ( we are not mechanical engineers so unable to test anything although this item is new out...

Selling

I have recently sold a puzzle on ebay quoting the postage as £3.75.I have received a message from the buyer stating that the item is to be sent signed for at a cost of £14.00.The order details issued by ebay only shows the cost of the item and the po...

Seller

Hi ideas please I bought an item it didn't arrive I notified eBay and the seller refunded me on the feedback I put that I didn't receive the item but got a refund . The seller has contacted me asking me to change the feedback. I will not lie but the ...

Ebay Charged bank account

Recently On 12 dec my bank account was charged by ebay they have ust sent me notification but didnt gave any reason that why they charged my bank account if it was any kind of they should have mentioned in the notification. Can you tell me that how w...

HI - I wish to sell toy peco railway track which is 900mm long and this is above 610 mm limit

Need help to post narrow railway track but is 900mm long - too long for post office what to do ?

International shipping mess - Paid $81.29 shipping, seller only sees $6 and won’t ship.

Hi everyone,I’m hoping someone can help clarify how eBay shipping works here, because I’m stuck. I’m the buyer of a $100 item. At checkout, I paid $81.29 just for shipping (confirmed on my eBay order and payment receipt).However, the seller is tellin...

ITEM NOT DELIVERED

I ordered 2 shirts from a seller since April 2025 and the items were not delivered. I reached out to him, he first admitted it was sent back to him and so he will resend. He later claimed he sent it and after a while claimed it was delivered showing ...

card payments failing suddenly

I have seen a few messages about this problem recently. Suddenly I am unable to pay by card. I tried a halifax credit and Bank of scotland Debit. It's the same on my wife's account. The bank says ebay is doing something wrong with the transaction. If...

Carriers not collecting large items I've sold

How many other sellers are experiencing this problem:I sell quite bulky items and now have to use simple delivery through eBay. The labels are printed and the items packaged with carrier collection promised for the next day.Nothing happens, no collec...

I want to delete old expired offers from the account "bids and offers" list

Cant seem to delete old expired offers from the "bids and offers" list . The "three dots" only allows seeking help and it doesnt seem to be catered for so going round in circles.....Anyone got the salvation cheat?Ta

how to create a custom order of buyer to make a purcase based on there requirements ?

how to create a custom order of buyer to make a purchase based on there requirements ?i used to work on fiverr , we used to create a custom request based on what the buyer needed how can we do this here on ebay ? please read attached buyers request b...

selling

Hi, I am new to selling and would like to know what sharing means on a live listing that is already promoted

Selling

Will ebay let me know by email if my item sells or do I have to keep checking on the ebay website?

Pestered by seller over feedback

Need advice, i purchased a leather watch case as a gift for a family member, when it arrived i wanted to check it was ok wrapping it for xmas, glad i did as when i tried to open it (press-Studs held it closed) it came apart in more than one location,...

Wrong item received

Hi can anyone advise me. I ordered a Samsung mobile phone listed as new however I have received a used Google phone. I have contacted the seller who has responded promptly however they are instructing me to choose the reason for return as ITEM DOES N...

Multiple sales to one customer

I have sold 3 items to the same customer and will package the items as one. How do I reinvoice the client so that he only has to pay one postage fee?

Shipping availability

How do we update our warehouse availability for the holiday period, please? I need to update with their days off. Thanks in advance.

Return and refund

I ordered and received a solar fountain in September. It was broken in pieces inside the box. The seller said he would send me another one when they came back in stock. He has not done this and is ignoring my messages asking for a refund. I have trie...

Proof of age

I’m trying to buy an item that needs proof of age ? It’s asking for a credit card and I only have debit cards ???

Can't combine postage when ebay says I can

A buyer has won and paid for 3 items and ebay says I can combine the postage for them but when I try and do it, I get a message saying that I can't because of some setting? How can I overcome this post-sale?

Confirmation of collection without eBay app?

The confirmation email I received from eBay after listing an item for sale, collection only, states "When your buyer arrives, you'll need to use the eBay app to document that the item was collected." But eBay updated their app several months ago so t...

Execrable EVRI

My local EVRI depot is now beyond dysfunctional. I've had two parcels go completely missing this past month - one from eBay and one from Triumph - and two others took over a month to arrive and, when they did arrive, were in badly damaged packaging. ...

Travelling abroad

I have travelled abroad for a month ,but kept my ebay business account alive so it can keep selling, I have my son at home who dispatch the parcels and print labels, but a soon as I have gone abroad my ebay has stopped selling i don't know why ? Can ...

How can I relist an item?

How can I relist something that was initially sold but the money refunded due to postage costs? Is there a relist option or do I start all over again?

Damaged package - how to get it back

Hi there, my package has been damaged in transit to the buyer. Evri refused to deliver it and confirmed to the buyer that the package will be sent back to the seller (me). I didn’t get any notification or email regarding this. The original tracking n...

Resolved! How can I set postage for items that are larger than the Simple Delivery options?

I spoke to an Ebay agent yesterday who advised I should start a new draft & "Custom postage" should come up, unfortunately it doesn't. If I change the courier options to Evri only, the system changes all of my items for sale to Evri only, not just th...

United Kingdom is not on the list of international countries to ship to from the USA?

Why cant I buy goods on eBay from the USA as a UK resident? UK is not on the drop list of international countries???This prevents purchase, blocks buy now & bidding This stops US sellers from being able to sell & ship to UKThere are no trade embargos...

Wallet funds disappearing

My wallet used to have about £154 in it, then I checked again anout a week later in it was £149 them i checked again later instead of being near to £200 which was the plan I ended up with £140 in my wallet wich was somehow less then what I had origin...

I sold an item. It took three weeks to be delivered. In the meantime, I refunded the buyer.

I sold an item. Took a long time to arrive. In the meantime, I refunded the Buyer. I asked for the money back, but the buyer never replies to my messages.

Simple delivery SMALL ITEM UNDER 100g letter size

I am selling thin, small bookmarks, In an envelope, why should my buyer have to pay for a small package at over £2? When I want to send 2nd class for 1.55? On the app I get no choices apart from simple delivery which is a ridiculously complicated add...

Ebay Buying Process Now Flawed?

I've been using Ebay since 2004 both as seller and buyer and I've never had any problems bidding on items until now. The last two items I've bid on, the first a couple of weeks ago and one tonight my bid was accepted but someone came in at the very e...

Monthly payments

Currently there is ebay payment going out of my bank account and I’m unsure what it’s for. It’s only £1 per month I’ll get my bank to stop futre future payments can you advise what this is forAny pointers would be greatmany thanksPAYPAL *EBAY UK 7956...

Lost parcel

Hi. I wonder if someone can help. I ordered a present for my grandaughter and evri have had it since last sunday. I reached out to evri who have told me theyve lost the parcel. The seller isnt being helpfull and when i go on to ebay, there saying i c...

Can’t buy anything on eBay

Why I can’t buy anything in eBay I have constant errors popping out. Seems like my account is restricted

threataning ebay member bidding on my items

anyone had a problem with eBay a member

Prohibited Item

I thought that these items below were now prohibited but there are still loads listed ? Sex dollsLifelike masturbators, dildos, and other sex toys that are flesh-toned reproductions of genitalia or human body parts

Ebay balance incorrect

I have sold 2 items on ebay.1 for £25 and 1 for £10. The one at £10 has been delivered successfully. The one at £25 areived damaged, so Ebay refunded the buyer on my behalf. However, my ebay balance is showing £35 when it should only be £10. Any idea...

Ebay wants chatge for the order cancellation

How can I cancel the order without paying eBay?My item was sold. I didnt receive money, nor sent anything. I want to cancel it, but they want me to pay extra for order cancellation.

Incorrect address

HiI’ve sold an item in ebay but I can’t send it because of incorrect address. The buyer entered her address in a wrong way and I can’t edit it. I messaged her but I didn’t receive any response.Please follow up this issue for me. Thanks in advance

Restrictions

Hi all. We've just recieved a message that our account has been put on a 3 day restriction from listing and selling, due to counterfeit items. We are unaware of what we are actually doing wrong. We mark everthing as unbranded. We don't understand ful...

Replacement item only lasted 4 days, can't do another return?

I'm just looking for some advice to see if there's anything I can do. I ordered a double inflatable bed, it arrived with a patch on and wouldn't stay inflated, even though I purchased it as a new item. I opened a return case, but seller said, they wo...

Money not lodged into my bank,

I sold item them yesterday, the buyer has paid in full. I accepted her offer, she wants to meet and see the item in person which I have agreed to. But the money has not lodged into my account yet and I do not want to handover anything until I receive...

Postage Options For Buyers

Can someone clarify whether or not sellers are aware that buyers now have no control over choice of courier when purchasing an item? I am told sellers get the option to exclude a courier when making the listing but if they don't make any exclusions, ...

Postage labels

Hi, I sell my items seller pays postage. I have never purchased a postage label, I go to my local Post OfficeWhy am I being charged postage on every sale, I do not use the postage label service Thanks

Parcel collection

can you resend the collection barcode for my order

Resolved! Why the VAT?

I would like to know why I have been charged VAT on a 2nd hand item from a UK private seller?

Evri lied about delivering and proven to do so, refund refused

Evri back dated their tracking suggesting a parcel was delivered. I took care to arrange it to be delivered to a parcel shop. After a delay I contacted Evri, a few days later they back dated the tracking info to purport it had been delivered. I of co...

Getting scammed as a seller

Evening, I sold an item recently and the buyer wanted a cheap eBay delivery option which I didn't feel comfortable with. So I paid for Royal Mail Special Delivery signed for. I couldn't change the tracking number on the listing but I kept the buyer u...

New item faulty after couple of months

I require help/advice with this recently purchased item.This new item became faulty after couple of months and the seller, initially accepted an agreement to a refund, but has since became evasive with the refund and now is just ignoring all my messa...

Struggling to contact seller or eBay over refund with 12 month warranty faulty phone

Struggling to contact seller or eBay over refund with 12 month warranty faulty phone .Bought mobile from Tesco outlet in July ,it is faulty as the mic doesn't work properly you can't hear what is said...I forgot it had 12 month warranty but I'm now t...

Problem with seller

Hi purchased an item by mistake now the seller has cancelled my cancellation and refuses to refund until I send to a new address bypassing your policy(returns)I need help.

Seller is not shipping item

I made a purchase for a macbook pro m4 and the seller told ke he forgot to mention in description that he wont be able to ship it until 2 weeks as he is out of town. He asked me if i want to cancel but i heard money back guarantee lasts for 30 days s...

Changes to some of your listings

I have received the following message from Ebay. Any one have an idea what's happening. I thought all this had been done Changes to some of your listingsDear SIMON, We’re improving delivery so it’s easier and more secure for you to send your items to...

Payment Problem

Hi all,I have sold an item but the buyer is having trouble getting the payment link to work. Has any one else had this problem?

Fake Watch and Cant Contact Ebay

I was sent a fake watch. I requested a return, and they sent me a postage label for Royal Mail. I have the reciept but they are saying it has not tracked. Royal Mail can't find it either.Contacted Paypal, but they won't step in. Ebay now says case cl...

Electric bike not working

Hi I bought a electric bike brand new in September and today it has stopped working and this bike has been very well looked after

Accidental orders difficult to cancel

Everyone is human, and sometimes we make mistakes. I made an accidental purchase of an item, but the cancellation request is completely useless as the seller would have to provide their own card details to issue the refund. The only workaround is to ...

Item sent to buyer with EBay postage label for Royal Mail Special Delivery. Lost by Royal Mail

Anyone know as a seller if I get compensation for a lost item sent using EBay postage label for Royal Mail Special Delivery?

SCAMMERS

There is NO seller protection on ebay and you cant contact a human being to resolve.Scammers ask to use their own courier, telling you they will provide a collection code and then never do. They receive the goods and then claim it was never collected...

buyer did not pay for item

I am a private seller who sold a high-value camera on eBay UK.The item was a RED DRAGON EPIC-X 6K Movie Camera – Complete Kit .After I shipped the item from overseas, the parcel was delayed by UK customs. Because of the delay, eBay issued the buyer a...

Watch/save lists

When i am looking at an item and press the heart to save symbol, a banner thing comes up to put the item in one of my lists.. How do i go to those lists to look at the things I have put there? If I go to 'saved' they're completely different things.. ...

Returning an item from UK to Ireland

I had to return an item of clothing to Ireland, completed a customs form at the post office which was attached to the rear of the parcel. The item has been returned to me as non compliant to customs regulations. Anyone able to tell me what I did wron...

Postage

Good afternoon, can't seem to find a way of talking to customer services I have sold a few things on here but I keep being charged for the postage labels even though it states on my listing that the buyer pays for the label? It seems both the myself ...

advertising fee credits

anybody know the duration it takes to receive a credit for a customer cancelled order please?its £120 and ive no idea when it will get credited back to my account

I am trying to return an item which has been declined by the seller

I raise a dispute on a starlink I purchase which was not working, and the only response I received was that the seller has declined my return, and the case was closed. How do I contact eBay to challenge it? Thanks

Not available for purchase in your area red banner comes up when buying an item I have brought befor

Has anybody seen this come up ? Strange for a item being re purchased .

HMRC Threshold

I am just wondering if as a private seller you should stop selling if you near the thresholds. We are trying to downsize what we have.

Warranty Issue with Faulty Graphics Card – Ebuyer & Asus Complications

Hi everyone, I could use some advice—maybe someone has been in a similar situation.I purchased a graphics card less than a year ago, and it’s developed a fault. It was actually a guest purchase, and when I reached out to the seller for warranty assis...

Postal locker didn't open and the app says it did open

I went to my local locker for my parcel I put the number in but it said that number was invalid, I tried a few times more and then on the app it said that it had been collected by myself I presume.The company in post says it's on eBay but eBay are im...

eBay new postage settings.

Why is eBay making me set a postage policy on my new listings? I used to just select a carrier or other with a delivery date range and put in a price. Now it wants me to set a policy and the new listings show as 'Courier - Check the item description ...

Home the alian soft Teddy i need it before Christmas ilpay extra postage for first class wilroyal ma

Hi I wood like to buy home Teddy us a soft purple Teddy out off carton home I need it before Christmas I'll pay for royal mail first class no problem can you please help

Unable to List Items

Good day, I am a new seller with about 280 items listed. The most expensive item on my listing is just 1 Item which is about £500. All of a sudden i cannot list items again claiming i have reached my limit. My total sales revenue till date is £400. I...

How do i sort a return..the seller said item will be collected but i don't know how it works

How to sort a return..seller said item will be collected but I don't know how it works

delivery error

Hello, although the seller specified the country for delivery (Bulgaria), during the payment process I receive a message saying "Shipping to the specified country is not possible" and I cannot receive the product. Can you help me?

Tracking

Hi, I’m an occasional seller, but today I sent an item using post office and I’m now trying to upload my tracking number onto my eBay. Spent best part of 45 minutes, following eBay advice went to orders but from that page can’t find “more actions” ca...

Awaiting collection of car. Buyer paid but not collected.

Sold car on 11th November. Buyer contacted at first and paid by bank transfer but then contact stopped. Last contact was 16th November.Can't cancel order as it's over 30 days. Phone number for them on ebay is 'failing to deliver' so not working.What ...

Is postage to the buyers offer when accepting an offer

Hello, first time selling something. A buyer has made an offer i will accept. I checked the postage costs when listing the sale, however when is the postage cost added to the offer when accepting an offer

How long can I save draft's before I list them live ?

Does anyone know how long I can save my draft's before they are deleted please?

Change dispatch address on DHL courier pickup

Hi, I just arranged for DHL to pick up my parcel for delivery tomorrow but after agreeing to the collection date the confirmation message showed that the dispatch address was wrong. How do change the dispatch address with DHL so that they pick the pa...

Simple Delivery question

I posted this a couple of days ago but I now can't see it, so I'll post it again. It's my first question to the community so I'm not sure I'm doing it properly. Thanks in advance. I thought I had a handle on Simple Delivery but I was told off by eBay...

EBay GSP returns label

When a customer requests a return for INAD on an eBay Global Shipping Order. I need to create the label but I don’t have the buyers delivery address for a organised collection as it went GSP. Do I need to get the address from the customer or can I ju...

Please check your payment details or use a different payment method.

all of a sudden im getting the error please check your payment details or use a different payment methodive deleted and re added my payment card but still get this error, only on ebay?same error on app or browser

long estimated delivery date on listings

hi all my listings show delivery 27 th dec , and yet I have one working day despatch and send royal mail 48 from the uk ? can anyone help ? thanks

Negative feedback.

WHY DO EBAY ALLOW BUYERS TO LEAVE NEGATIVE FEEDBACK WHEN THE ITEM THEY BOUGHT IS NOT DELIVERED. SURELY THIS IS DOWN TO THE CARRIER THAT EBAY CHOOSES TO DELIVER FOR US. I PROVED I HAD SENT IT. WHAT ELSE CAN I DO. HAS ANYONE HAD THE SAME HAPPEN.

Headlight

I have bought a headlight from a seller and the part doesn’t fit, before I made the transaction I have asked the seller about the item if I wouldn’t fit and in that case will I receive a full refund and they said yes so after I received the item and ...

Deliver or refund

Item sold with buy it now with collection only. Then got message “Can I deliver or please refund”, have asked if they live local but now getting no response. what to do?

Item

Hi is there a phone number to call someone human my parcel has not arrived I’ve ask the sender to resend my my parcel l have proof from evir to say we lost your parcel

UPS only postage option to Nederlands from UK? WHY

I have purchased a UPS label for a parcel that needs to go to Holland. Royal Mail is my usual carrier but they dont seem to post to Holland any longer. (Strange).After I purchased the label I searched for my nearest UPS Drop off, and there isnt one. ...

Offer accepted but I'm putting my listings in holiday mode

Good morning I am going to put my listings on holiday mode later today but I accepted an offer on an item yesterday and the buyer hasn't paid yet. Does anyone know what will happen to the accepted offer? Will the buyer still be able to pay and will I...

has anyone ordered Dior Midnight Poison eau de parfume and not received it

Has anyone ordered?

Resolved! Buyer won item but refuses to pay full amount

I’m fairly new to eBay so I need some advice. My buyer won the auction for my item at a total of £792 (£770 plus the £22 buyer protection fee). As soon as the auction ended they messaged me and said they can’t afford £792 but would pay £750. I’m real...

Buyer makes offer, I accept, he offers cash on collection, I say no and that's the last I hear from

I had a message from a buyer making me an offer for an item I am selling. I accepted his offer and he then said he wanted to pay cash on collection. I said no to that and he then said he would go through E Bay with an offer. That was the last I heard...

Completed Transcations yet Ebay still holding onto funds

This is the first and last time I will sell anything through eBay. The buyer of the item sold paid 4 days ago the delivery took place yesterday and eBay are still holding onto the funds for a further 2 days. This must be happening throughout the eBay...

Buyer selling my items on another site?

A couple of weeks ago a guy bought one of my items (a video game) and the name on the account and the name I sent the item to didn’t match. It didn’t really matter to me then but he did leave a note asking for the item to be tested before I sent it, ...