Member To Member Support

Parcel is stuck at customs

Hey just wondering if anyone has had similar experience? I ordered a pair of boots from the us to the uk and they were due to be delivered on the 3rd of June. The last updated location was on the 23rd of may and they are at Heathrow customs. Has anyo...

Parcel delay due to custom

I have a parcel that is already late for delivery because of the UPS custom clearance , importer already submitted the necessary document or missing information but UPS still keep insisting that the information that is already provided through their ...

Bid from international buyer with 0 feedback - can I cancel their bid?

Extremely concerned about a bid on a camera I’m selling. I’m in the UK. They are in the US, have 0 feedback and only signed up to eBay recently. What should I do and how do I deal with it?

International shipping

I am trying to purchase an item but can't. The seller says they've listed their items for international shipping, but when I go to checkout it states the seller doesn't post to my address. I've messaged them and they say they do through the internati...

Post to USA

Like others I have buyers wishing to buy from USA but unable to do so. I have called Ebay 3 times and so have they but keep being told all is in order and they can buy. No-one seems to know what the problem is . Any suggestions?

Not allowing me to bid or add items to watchist

Ebay is not allowing me to bid or add items to my watch list when logged into my account!

Shipping question to an item sold to a U.S. buyer

I received an email from eBay asking me to print off a prepaid label. I did so and the label has the buyers address in the U.S.A. On the e-mail sent to me from eBay asking me to print the label it states that I should post to "International Shipping ...

Pricing Shipping to Ireland, not UK

A prospect wants to buy an item of mine, Levi 555 Jeans, on eBay which were advertised with postage in the UK addes at £2.94. Link Below They are in Ireland and want me to ship there, but there's no way I can see to detrmine how much the postage will...

How do I get combined postage for auctions won on separate days?

If I win auctions on separate days, how do I combine postage. I asked the seller. He doesn't know If I can combine for separate days?

Item damaged via GSP

I sold an item to USA buyer via GSP. It has arrived damaged. I think I should be able to say on the buyers' cases that according to Global T&Cs I am not responsible for loss or damage in transit once item has arrived at the UK hub. However the only o...

Unable to sell to USA?

A potential buyer in Virginia, USA is being told I don’t post to his location despite my listing being ticked for Global Shipping with no restrictions - Why?

Resolved! Having trouble with GSP and a buyer in Hungary

Hi there I have GSP enabled on an item and Hungary is definitely enabled on that but the buyer says they are not able to buy the item - they have message saying from ebay when they tried saying "the seller is not yet ready to ship to Hungary". Does a...

Delayed IES

Morning. I purchased an item being posted from the US to the UK. It was sent on May 1st and and still yet to leave the US, taking 18 days to even reach their hub in Illinois, where it's been sat ever since. Another item I purchase on May 12th has pas...

Resolved! Seller asked me for my national insurance number

The seller has asked me for my national insurance number? Is this required or am I being scammed?

Creating New Account on UK Leaving US because BBE

HelloI have been a seller at Ebay.us for 22 years, US account, UK sales and shop, 100% feedback, and the got my account blocked permanently, due the infamous "BBE", only because Mr Trump tariffs, caused Portugal postal service to deny USA shippings.I...

ALIEXPRESS seller trading as UK seller changing names weeks of waiting no way to contact ebay

Item purchased on the 6th of May. On the 12th seller contacted under name "best-mart6" asked question if the item was posted I was told NO. Today checking the progress item still not posted and seller name changed to "maspgatgetvice" replied whit aut...

Resolved! Why is this ring a restricted item?

I sold this ring at a knock down price (see pic) and sent it off to the GSP who have refused to ship it on and, as you can see, will not let me have it back. I'm not losing out as I keep my payment, the buyer is sad even though they will be refunded....

Global shipping programme

I have only ever sold in the UK but would appreciate other folks' views on Global Shipping Program - is it as simple as described? Hoping to sell vintage t-shirts and merchandise which seem to sell better overseas. Thank you.

Partial refund scam

International Buyer purchased item, requested return as not as described, Then sent a message asking for a 33% partial refund to close the case !!!!! The member has just joined and already asking for refunds etc. The return process for international ...

Resolved! Huraira Vault ARGOS Ilford

Sold a high valued item to a buyer in Canada, the address given for the item to be sent is Huraira VaultARGOS IlfordDoes anyone know if this is a scam or not, or how I can speak to someone at eBay about it?

Global shipping program not including USA

HelloI have an auction live that is using the Global Shipping Program. For some reason it's not including the USA as an option. I only noticed this when a possible buyer sent a message asking if I shipped there. I've set the country of manufacture, a...

Red flags or worrying over nothing? Opinions please

Hi, I've sold an item (pokemon related £200 value) the buyer, they have zero feedback and their location is down as the united states. Those facts alone don't concern me too much, however when they have paid I've now learnt the item is actually being...

Feedback query

In the last 12 months I have had 53 positive feedbacks (I have sold more but not everyone leaves feedback)I have had one negative due to the fact he had to pay duty on it ( a £20 item so not much) and now my rating has gone down to 97.9% I think this...

Buyer scammed seller and ebay helped the buyer

Guys check out this scam method of clever buyers! I am international seller based in Germany and a buyer from UK purchased on 14th April a listing of GBP519.00. Next day after the order was shipped (15th April). The shipping starts in China and goes ...

Hi - I'm looking to buy a used golf club from the USA.

Hi, I'm looking to buy a golf club from the USA. The club will be about £16 and postage about £34 using the international shipping programme. On the checkout screen there are what appear to be conflicting statements. One says "no additional customs c...

Global Shipping Program not applied to sale when it should have been

I sold an item to a buyer in Greece this weekend, which is enrolled in the global shipping program, however I cannot print a prepaid label, instead I am being asked to purchase a label which exceeds the amount that the buyer has paid, post it directl...

Buyer charged twice for shipping

Hi. I'm new to buying on ebay and was confused as to why I am being charged twice for shipping for this one specific item.The listing clearly shows the item price (177 USD after seller's offer) and tge shipping cost (roughly 37 USD). Thus I expected ...

Selling by GSP but potential (Kuwaiti) buyer sees 'item does not post to you'

Selling by GSP but potential (Kuwaiti) buyer sees 'item does not post to you'I have not excluded Kuwait from destinations. I am not keen on shipping direct so, what options are there ?

Item's ad withdrawal after I purchased it. I want my money back!

Hi everyone! So the title speaks for itself! On April the 14th I purchased a mobile phone in Ebay UK. The next day I received an e-mail from eBay with a tracking number. All seemed to go on wheels, until after 2 weeks had passed since I bought it, an...

Buyer in Germany unable to complete purchase

I’ve enabled international sales for this listing https://ebay.us/m/aGTxbu using the global payment scheme however a buyer in Germany isn’t able to complete checkout despite being able to add the item to their basket eBay’s automated help didn’t help...

International sale

Hi I have sold two items ot a buyer in Portugal (from the UK) but they have not received apayment invoice. When I look on my sales page/sthey are listed as the buyer but no postage carrier is listed, usually Global Shipping licks in doesnt it as it h...

Resolved! Scam buyer?

Hi, ling time eBay user but first time posting, I am selling a fairly high value item, and a prospective buyer asked for international posting to be added. I have sold lots if item in the UK, and unticked international posting to keep things simple f...

Is it possible to accept iban payment for a one off item

Can I accept an iban payment for one item ?

Resolved! Cannot add international postage to my listing

I've been away from selling for a few months and I'm trying to pick it up again but when I get to the postage section there's no option for international. I'm a private seller trying to sell stamps for which I should be able to set up my rates but th...

Selling from countries that’s not UK, US etc

Hi there! I’m trying to list an item, and I am pretty sure I do everything right. Problem is that I have to choose a domestic shipping service. When I am logged in US, I get US companies, in UK, UK companies. I can see when excluding countries from s...

Global shipping problems

Hope someone can help, I’ve been a member for a long time, and use the global shipping so items are available to a wider audience, I’m trying to sell an item and am in contact with the buyer, and she’s in the states, but the USA has disappeared from ...

International Shipping Request – A Very Special Item for Us

Merhaba, Umarım iyisinizdir. Geçtiğimiz günlerde ürününüze rastladım ve bunun benim ve eşim için ne kadar önemli olduğunu gerçekten ifade edemiyorum. Bu bizim için sıradan bir satın alma değil; çok özel bir duygusal değere sahip ve ona sahip olmaktan...

Buyer has items in his basket but can't find how to request total from me.

Buyer (in New Zealand) has put 3 items in his basket, but cannot find a way to request a total from me.Any suggestions.

Buyers not seeing postage options

Hi All I have potential buyers in China messaging me stating "your listing shows buyer does not post to this region" , however the items are set as GSP so why would they see this and it is preventing them from buying so what is going on ? TIA cheers

International shipping

How do I add international shipping once a buyer has made an offer I have tried to revise the listing

International buyers issue with the app

I've had two international buyers, one in France and one in the States tell me that in the app they are not able to buy a product of mine. They get a message saying to use a browser to purchase. Anyone else come across this issue? First time for me.

Mandatory Royal Mail labels for GSP and Simple Delivery orders

Despite Evri being my only chosen courier for my entire inventory, Royal Mail is the only option provided by eBay for all Global Shipping Program (GSP) orders from international buyers.Problem is, the size limit for Royal Mail items is too small and ...

Resolved! International Postage Options Disabled

I've just been attempting to add a new item on eBay. All fine until you get down to 'Add other postal services' under 'International Postage'.When you go into 'Add Services', there are no options available to add(!)This has been reported to eBay Help...

Unable to upgrade my account to business

I have registered business in the UK, But i cant find option to upgrade my account individual to business.

Ebay is a disgrace

Ebay is a disgrace, a danger to sellers, better off elsewhere.

Purchasing a reciprocating saw

Trying to buy a reciprocating saw but don’t have a credit card(only debit card) to verify that I am over 18 even though I have been buying and selling on EBay since 2006 please advise.

How to get Authorisation Check on premium item?

I have a trading card listed for a value that I was under the impression would mean it would go to authorisation when sold, but I'm not seeing anything on the listing saying as such? It's postage only, NM, listed as ungraded, over £250 and postage on...

Missing postage payment

Just sold an item which went through GSP even though I only offer domestic shipping. When I went to sort the shipping label it said the buyer had paid for postage but nothing was received my end, just the money for the item. Was set to buyer pay for ...

International Shipping bug

I haven't been able to pay for many of my purchases for a while. The seller indicates Hungary as the country to be shipped to, the system says it ships to my country, but when I buy it, it still doesn't let me pay, the seller can't modify it afterwar...

Resolved! I can’t ship the item because the delivery service requires the recipient’s email, but eBay doesn’t

Hi, I’m a Ukrainian manufacturer who produces floor access hatch doors and ships them from Ukraine. To create a shipping label, the delivery service requires the recipient’s email address. This is a standard requirement for international shipping. Wh...

Resolved! Zambia buyer and freight company

A customer who bought a PS5 console to the destination:iShop ZAMBIA Unit EKendal House Victoria WayBurgess Hill, RH15 9NF Originally he is from Zambia, I'm not comfortable about this kind of transactions.. can anyone advice?

Memorial head stone

I recently ordered a Memorial Granite Head Stone, which the front of it is looks as if it has been chaffed against something. I sent a screenshot of it to the seller, who informed me that it just looks dusty and to give it a polish and it would come ...

Europe sale, can’t pay

I have sold something to someone in France. I have global shipping on, and France is included, but the buyer cant pay. Any ideas?

Difficulty shipping internationally with UPS

Does anyone have experience of shipping internationally with UPS on eBay: I sent the parcel with a physical invoice attached in a document pouch, but apparently UPS expects electronic invoices now, which eBay does not send. So the parcel is flagged a...

Postage

How can it be, (yes I know the answer but....) I have just bought an item, the listing statedFree Standard 2-3 Day Courier with Age Verification. Located in: Isleworth, United KingdomEstimated between Tue, 31 Mar and Thu, 9 Apr to Point 3 contradicts...

International shipping damage claim

Hi, I recently purchased an item from USA (I live in UK) which was damaged in transit. The seller has refunded the purchase price (which wasn't very much) but can I claim the shipping costs from the transporter, as they damaged it and that was quite ...

International Postage

Buyer in South Korea wants 3 items with combined postage. I use the Ebay Global Shipping Programme. When I try to answer their enquiry, Ebay say " The current postage service can't post this item due to programme restrictions". It then won't let me c...

Resolved! Posting to USA being forced to use UPS after EBay charged them for Royal Mail

Posting to USA and being forced to use UPS for parcel at my expense after EBay charged them for Rayal Mail international letter which is what I want to use as it's a tiny item and UPS costs as much as the product.I just cant seem to change it - any h...

Duty and Tax

FedEx delivery are purchasing me for payment for goods purchase in Japan.I paid all the asking price invoice to me by the seller.Now I receive this invoice by FedEx requesting to pay another £38.97. Please help, I am confuse. Many thanks

Resolved! Simple delivery

Parcel meets the criteria for simple delivery yet on the listing page e bay says simple delivery is not available for his item? Anyone else having this problem?

Global Shipping not working

Ive sold an item which has GSP enabled but the buyer seems to be having trouble selecting a shipping option. When i view their messages on the item im told - 'The current postage service can't post this item due to programme restrictions.'Item is jus...

Resolved! Unable To Resolve 'Policy Violation' on listed item

I've attempted to list an item that was immediately flagged for 'This listing violates our Offering to Buy or Sell Outside of eBay Policy. It's hidden until you can fix it.' What i think it's flagged up is that i had put the URL in the description fo...

Resolved! Posting an Item to Denmark

Hi everyone I'm new to selling on Ebay and wondered if someone can help me please. I've got a customer in Denmark wanting to purchase a jacket so I've opted into the Global Shipping Programme and allowed it for this item. The customer has messaged me...

Collection code Issue

Hi, I entered a collection code for my first time, but I haven’t actually given the item to the buyer. The order now shows as “Collected,” but that is incorrect. Should I have sent the item and then out in the collection code or is this the way you m...

i cannot bid from France ?

Hi, i cannot bid from France ? "Problem with bid Unfortunately, this item cannot be sent to France."

Payouts suddenly change times.. business seller

Anyone had a huge payout change in structure on a daily payout option?suddenly our payouts are only available after clear funds from 11am (approximately) and the rest of the fund remain processing from the rest of the day ? Usually everything is avai...

Order Issues

I initially placed an order for a product on 9 March 2026, then later that day, requested a cancellation due to it not being able to arrive on time. In the cancellation email i was told I would receive a response by 13 March 2026.About a few minutes ...

account restricted

i just make my professional ebay selling account and after successful verification i got email that your account temporairly restricted

overseas warehouse application

I am writing to politely follow up regarding my overseas warehouse application and the warehouse agreement document I submitted.

How to send dpf leable on ebyay to my customer who want return leable

hi I have customer who want send back my part and I accepted on ebay but he open despute and I have leable for him just I dont know how to send this. we can send to him messages but there is no option to add picture with leable, there is button to ad...

Resolved! Active Listings not showing in European ebay sites

I have a few listings in the UK active and enabled global shipping and removed all region blocks.For some reason I still can't see my listings in my shop when I go to eBay.at or eBay.deAny idea what I am doing wrong?

Selling fairphones with ubuntu touch in europe/uk

I would like to sell Fairphones with ubuntu in the UK. I am based in Australia . What is the process. I have recently put an add that was taken down with no reason and need some help.

Uk to Turkey

I have posted a 2nd hand item to Turkey from the UK and customs has stopped it saying they wont allow food suppliments. It is car door panels which it states on the customs forms. When they buyer has rung them he know says you cannot import any 2nd h...

Resolved! Problem posting to USA

I am trying to sell an item. The buyer is USA based, i'm UK Based. However when they try to buy the item it they get a message stating 'The seller doesn't currently post to: NY, United States. You can update your delivery address or request postage y...

no option to post items to israel

used to sell alot of items to Israel 9months ago, sent via ups and royalmail but on ebay there is no option anymore called and the agents dont have any idea when eBay will allow postage to Israel, was advised to post on the forums the war has stopped...

I don' t want to ship items to US

Hi.I can't send items to US due to Trump legislations.How to block all US buyers from purchasing?

International shipping not authorised but offer still received

Hi, I did not accept international shipment in my listing, but I still received an offer from Hungary. While I was happy to pay for UK postage, I don’t want the postage to Hungary to be more expensive than the item itself. Please advise. Thanks

I have bought an item which ships to my country, but when checkout my address are denied?

In Postage there is this information: Will post to . Read item description or contact seller for postage options. See details for postage When checkout i get this message: Unjfortunateluy, this seller won´t send this item to xxxxxx, . Seller do not u...

international shipping

Hi so i get this message when go to check out. Hi ,I'd like to buy this item, but shipping to my country isn't available. Could you enable shipping to United Kingdom? but he has other items for sale that he can ship to uk and he said he has tried eve...

Resolved! Overseas buyers

Hi everyone, my husband has been selling my sons Lego sets for the past year or so (there’s lots!) and all has been well, until now. All of a sudden, and for the past couple of weeks, he’s had 3 cancelled bids and 2 non-payers. At first we thought no...

How do we get to speak to a person - I have a problem that is not covered in the Bot menu?

I love Ebay but the cycle of repeated menu's is driving me mad. I ordered something via my son and the order has disappeared off his orders list so I can't discuss the lost £120 with anyone in a timely manner and there is no phone number and the assi...