Member To Member Support

: Request to manually complete order and release funds (Buyer provided late address)

Hi eBay Support, I need assistance manually updating an order status to "Delivered" and releasing the held funds. Order Number: 11-14624-76245 Item: 10 ml Peppermint Essential Oil Carrier: Royal Mail Tracking/Delivery Reference Number: QF896299824G R...

Fee deduction

Ebay regularly cutting some kind of fee against my listing in the name of " Insertion Fee" what is this for can anyone please guide

Sellers Guarantee

Hi can anyone inform me about this subject,if a seller offers a five year guarantee with a purchased item, then wont answer your messages when you contact them, what can be done.Also why is a chatbot making decisions on who should talk to a human, au...

Disputing a refund request

A buyer is demanding a full refund for a cd box set that he claims doesn't match the description, he had previous to listening to the cd given me a glowing review totally happy with the overall condition, but upon listening to the cd realised that it...

Item removed because of violation

I advised an Italian army belt and it was pulled as according to EBay it violated their ‘Police’ equipment policy. After contacting EBay I got a copy & paste reply that it violated their Police policy. I even attached a copy of another listing sellin...

my medical order never turned up,

my medical order never turned up, i sent numerous mssgs to seller, not a single reply. no refund. cannot contact ebay. what can i do? hey got my money, i have wasted a lot of time when i am ill. i wonder if the seller has met with a serious situation...

Resolved! Wait! Buyer may still be shopping! 3 Hours!

So now a new eBay system irritating function. I try to end listings so they can be paid for and got ready for next day postage. Now there's this daft 3 hour wait that from what I gather could increase to a week! Just to allow combined shipping. That...

Buyer cancelling order

New to this - but just had a notification that buyer wants to cancel an order as “ordered in error”. Not a problem as I haven’t printed the postage label out yet however it looks like eBay will refund the buyer but then charge me for the postage labe...

Postage by eBay

I don't use eBay postage I prefer to buy postage myself on my recent sold item I have been charged by eBay how do I opt out of the postage by eBay ?

eBay won't allow me to bid

I have been using eBay for 25 years without issue and have 100% positive feedback.Suddenly today, I click the "Submit a Bid" Tab, get the usual box and, ..................... it is blanked out and I can't actually fill in a bid.That may have cost one...

Removing a bad review

I could never find the right location to get rid of a bad unjust review Seller cancelled my order without my permission because the auction didnt reach the price they wanted. Stay far away from this seller. this review here is a lie, and there is evi...

How to make sure the item is authentic?

I have bought trainers from “Japan” and I want to make sure they are genuine. how can eBay help me with that ?

ripped off

I'm being forced to buy something I DID NOT ORDER! I'm livid, been trying to buy a particular item but can't shake this other item that I only viewed and now seems to be locking me into a sale. This is the worst, most infuriating situation Ebay has p...

Resolved! evri integration

I recently moved address and my evri integration stopped working. I went to evri and filled in the integration but it still is not woking. Evri says I have to speak to ebay. This has been going on for 10 days now and I have no idea how to solve it.

refunding a buyer who claims item is defective but when i receive it it works perfectly

The buyers says it is defective but when i get it back it works perfectly, do i still have to give a full refund ?. I normally don't accept returns and i think they are using the eBay guarantee to get around this. Any advice welcome as to how do i pr...

I’m very dissatisfied

Hi I’ve brought 3 tins of Pumpkin purée on the 9th of May it still hasn’t arrived and the seller won’t respond to any of my messages or refund back my money! I’m not happy

I have clicked to arrange collection by Royal Mail but have not received any confirmation

I have clicked to arrange collection by Royal Mail but have not received confirmation

EVRI DIDN'T DELIVER PARCEL - I REFUNDED PURCHASER AND NOW EVRI & EBAY WON'T PAY ME BACK!

Hi everyone - I sold an item on 9 April and despatched it through Evri. This item was received by Evri on 9 April at 11.57am, and sorted at the sender’s local Evri depot in MK40 on 9 April at 2.37pm. The item never arrived with the purchaser , and to...

Ebay wrongly took down my listing, against their own policy - contact bot no help - help please?!

eBay delisted my dining cutlery / tableware set as it includes a table knife (part of a knife, fork and spoon set) eBay's exact policy wording is: "Dining cutlery sets that include knives used for eating, such as dinner knives, are permitted. I'm goi...

How can cancel label and create new one? The items is over 2kg and the label is up to 2kg

I need post the product to buyer but the weight is over 2 kg and label is up to 2kg only. The product is actually 3kg with the case

Change payout bank details

Hi I am unable to change my payout bank details. Does anyone know contact number for customer services? Thanks

The buyer asks for the order to be cancelled

Hi, I sold an item yesterday, I messaged the buyer to confirm that I'm away and the order will be sent at the beginning of June, but they said there's no message about me being away (I can see the message clearly on my side) and they want me to cance...

payment

the item i am selling is too big to box. if i drop off to his house how do i ensure i get paid

Collection Only and Payment types

Hi ebayers.I'm selling something by collection only.Should I leave "Immediate payment" toggled on or turn it off?I've asked for payment by ebay's code only and no cash.I'm not sure how it works because I haven't sold something by collection before. T...

E-book scam!

I do hope that someone from E-bay is reading this and can defend how the people who monitor "reporting" deal with reporting of inappropriate or not allowed items.E-bay is littered with sellers who are mis-representing e-books as physical books by lis...

Simple Postage

Tommy responded to my query regarding eBay fixing postage costs.I have removed all couriers from my postage options in my accounts but when I go to list an item eBay sets the postage price.Until recently all postage costs could be entered manually. T...

Log in

Using my password to log in reveals a message that says 'wrong access token'Can someone please advise. Graham

Selling a car....... A cheap car!

I recently listed a cheap car for £14 on ebay. The one week auction came to an end and the winning bid was £400. A week or so went past and multiple messages to the auction winner, no response/payment. When I re-listed it as the previous winner didn'...

Resolved! Simple Delivery - size restrictions

My parcel is 120cm in length (weight under 2kg) but the maximum dimensions on all 'Simple Postage' services only go to 65cm, what do I do?

Help with a buyer wanting a refund?

This is my first time having a buyer say there’s an issue or wanting a refund. I sold a ton of Pokémon cards. I said in the description I didn’t know the value of the cards or the authenticity. Just wanted them gone. The buyer asked further about the...

Resolved! Wrong postage label. Can't change i

Hi,I have just sold an item and the buyer has paid for it as well as delivery as stated in the original listing.I selected the default postage suggested by ebay when I listed it. Now when I check the Royal Mail/Parcel Force site, I see that it exceed...

Postage/shipping costs

Good morning,Has anyone else had the problem that I presently face with eBay.I went to list a couple of vintage newspapers with a starting bid of .99p. They can achieve a final price of up to £5 it all depends.When I went to the enter postal charges ...

Resolved! There are no new notifications flags up and covers my purchase history,

This notification covers my details ( there are no new notifications) and I cannot access, can eBay remove to a place that does not cover my access details. Thank you.

not delivered

i ordered a an item , paid for it ,was sent out for delivery via yodel. Keeps saying we got it and as of now still says in transit. can anyone help

Bad customer service

Hi I wondered if anyone can help I am trying to buy a saw but I cannot access the offers sent by the seller as I have no credit card to prove my age and this is the only thing that they will accept to allow me to buy a saw as it is a bladed article. ...

Combined postage

HiSeller help required.I've just had 5 items complete all to same buyer - I can't issue a combined invoice which would allow me to send just one parcel. Has something changed regarding postage rule?ThanksEwan

There was a charge to your account

I have just been charged £11.99 by eBay with no more explanation than there was a charge to you account.How do I get in touch with anyone official from eBay who can explain what a charge is for?Surely there must be a explanation and what for of why s...

eBay forcing me to pay for a parcel I didn't loose

Recently sold an item, posted it (with receipts, photos of the box and everything). The buyer got a completely different box. They contacted eBay, who told them to send it back to me and that they'd get a refund. So, they sent it back to me and obvio...

Accidentally refunded and item before they sent it

Hey, I accidentally refunded an item and the buyer ended up keeping this and is now selling this. So basically got a free xbox and now selling it. What can I do?

Unable to load page 2's onwards on Charity Accounts

Hi. I'm wanting to view charity pages of items for sale but they will not load after I have viewed the first page. I can't even change the item display to above 20 items per page. I keep getting the message 'something went wrong, please try again'.

Postage for fishing rods

Hi, I have sold 4 fishing rods and the buyer has paid plus postage. The postage was quoted by eBay easy postage or whatever its called and that's what the buyer paid. Trouble is the actual postage cost is 3 times the amount received. I don't mind pay...

had to refund buyer outside ebay

I had an item returned three weeks ago but despite trying to refund the buyer ebay said i cannot as the return was still open, this was underneath the ebay timeline that said it hade been delivered, tried and tried but in the end buyer gave me bank d...

Collection

I have sold two items to the same person collection only but since Wednesday last week when I sold them I haven’t been able to contact the buyer. I’ve left messages and eventually my mobile number but still haven’t heard anything at all from them. Wh...

Potential buying scam

I have just sold a mobile phone. After an email conversation and the phone being dispatched, the buyer contacted me 24 hours after posting telling me couriers cant find his address. This seems extremely suspicious to me. I asked why he didn't disclos...

Item sent, buyer says not received, po says delivered .

Posted item order number 13-14644-49729, po says delivered 20 may, track no. 021a33c601e25c53. Customer says not received, Today I have been debited from eBay for a postage label for 3.65 for the same order quoting tracking no. VU071359689GB quoting ...

Posting item out

Just sold an item today then the buyer contacted me as l was going to post it saying not to post the item till 8th June as he’s away from home till then but the QR code runs out on May the 30th plus don’t want eBay on my case telling me to get it pos...

How do I get combined postage for auctions won on separate days?

If I win auctions on separate days, how do I combine postage. I asked the seller. He doesn't know If I can combine for separate days?

Why have i know conformation on order

I brought an item and haven't received an email! I checked out as a guest but after I did set up an account and it doesn't show on there! Money has been taken from my account .

Problems adding bank account information to receive payouts

I am trying to enter my bank account information on Ebay. My bank is not in the list, despite being a large UK bank, so I have entered the details manually. However, it says the account is ineligible to receive payments. The problem appears to be a m...

Seller can’t see my address to send replacement

An item purchased a couple of months ago has gone wrong. Seller wants to send a replacement but can’t see my address. EBay won’t allow me to message my address to them. They also can’t send a refund as they say that option isn’t available to them. Ho...

What do you do with an aggressive buyer, who accused me of sending broken items, when obviously it

What do I do about an aggressive buyer 2ho accused me of sending broken items

Resolved! Can I do more about a return?

I sent an item to a buyer 'Simple Dispatch'.Tracking on the item states that the item was delivered to a neighbour.A few days later the item arrived back with me. The end of the package had been opened.I have messaged the buyer please could they chec...

Resolved! Inpost item stolen. Locker was empty

My item wasn't present in the locker. Just an empty packet. As I've opened the locker, eBay thinks I have the item. I cannot see how to raise this as an issue with eBay. I've notified Inpost and the seller.

post to Bahrain still not lifted ?

I am still unable to post to Bahrain, is eBay still blocking this country ?, as all others middle east countries have had restrictions removed .

Global Shipping

Hi,are new accounts unable to use Global Shipping?I have sold 10 items already with a few restrictions removed though nothing on the GSP.I do not have the option when I list items. Only international postage is available.I am in the UK.Any help appre...

Buyer not willing to collect

This has happened on the last two items I've sold and its really not easy to resolve. I've sold the item 'buyer collect' but the buyer lives miles away and has then decide they can't collect (after they have paid). So after a few messages we agreed t...

Resolved! Concerned that a buyer is a scammer

I’ve sold a fairly expensive watch and I am waiting for a buyer to send the funds however I’m worried that they are trying to commit fraud as their account was made today and they have no reviews. What should I do? I’ve tried reporting the account bu...

Showing delivered but I don’t get my product

Hi I checked all footage from my cctv. nobody came for delivery at that day even i asked my neighbour also. I have got only notification for delivered.How can I get my parcel or my money back Please I need help. Thank you

How do I remove unfair negative feedback eBay not helping

A item was refunded by eBay, as buyer never received it, it was then surprisingly returned to me, I contacted the buyer to explain it had been returned as I wasn’t sure why this happened, they informed me evri told them it had been damaged in transit...

Purchase fraud goods camera cards .sanDisk used for work ..they proved faulty no record of birthday

Camera cards were fake not SanDisk birthday party ruined client unhappy. I am 650 out of pocket after travelling to Scotland. Also my company name is now mud..Seller says buy with confidence all monies refundedNow refused to honour

Item damaged via GSP

I sold an item to USA buyer via GSP. It has arrived damaged. I think I should be able to say on the buyers' cases that according to Global T&Cs I am not responsible for loss or damage in transit once item has arrived at the UK hub. However the only o...

Resolved! Scam posts

I have seen various seller posting bike for sale using my postcode. Clearly a scam, I have tried to report this but every time I get the message , there has been an error and try again later. I have tried to get to a human but I can’t get past the AI...

Resolved! Item bought 6 Months ago has been deemed Fake by a jeweller when cleaning

I bought a chain that was sold as "925 Sterling Silver". I bought it in November 2025 and took it to jewellers to be cleaned. The jeweller rangg me and told me that it is not Sterling Silver. There is no Silver content at all. Is it too late to do an...

Missing Images

Hi everyone, Can anyone point me in the right direction with an issue I’m having with missing images on my listings?The problem seems to happen randomly when the listing is set up using variations. I have two variations — Model and Design — and when ...

Account restricted

Hi my account is restricted and I bought item and I am not able to contact the seller? How can I resolve this issue?

Embargoed Item - Persian Style Carpet

I am trying to sell a Persian Style carpet. It is not from Iran, it is a Persian style. But it is saying it is embargoed. How do I work around this?

Parcelforce delivery

What to do when parcelforce says they have delivered your parcel, and they haven't, and they have no photographic evidence

Private or business

I promote my Greeting Card business through a shop. £32.40 a month plus extra fees etc.I can list 250 Buy it now items a month for the price.What I want to know is how someone can have over 500 listings and be listed as a private seller. Obviously ma...

Incorrect delivery address

Hello in my second order delivery address is wrong so what i do next

12 month Guarantee on a purchase

Hello.I purchased an Oakcastle CD 100 CD player on September 7th 2025 and it stopped working last week - after 9 months. When I contacted the seller, the reply was that it did not provide a 12 month guarantee/warranty period. I have spent a long time...

Anybody else's view nearly non existent

Has anyone else noticed virtually no views lately. Had about 3 views in a week really dire

Spam Notifications

I am fed up with eBay spamming me with junk notifications. If I see a red dot on my eBay icon, it means I have a notification. If I get one, I immediately open the app, login, go to Notifications and see the important messages relating to my account ...

Unable to sell to USA?

A potential buyer in Virginia, USA is being told I don’t post to his location despite my listing being ticked for Global Shipping with no restrictions - Why?

buyer wants to return but I have to accept that ?

Dyson part (Brand new) did not describe Dyson model it fits .left that to the buyer .He said it does not fit his V 11 .I checked other sellers with the same part yet it does confirm it is compatible.Even though did not say models it fits .I paid post...

Stopping Ebay Live emails

Hi,My push notifications are turned off for all of Ebay but I can't see how to stop emails from Ebay Live. Can anyone help with this please? Jane

eBay are cancelling listings for antique forks...

eBay are now pulling listings for blunt old antique forks. I have been selling on this platform since 1999 but I am seriously considering turning my back on eBay due to this madness. This week they also pulled a tablespoon. I challenged the decision ...

Selling on Ebay and Listing Restrictions

I have been selling on ebay since 2009 and all of a sudden since Ebay have started to use AI to check listings i am having numerous delisted all the time. Surely ebay this is not good business for you and these listings have been on your system befor...

royamail shipping labels from ebay

hi every one ive been using ebay royal mail shipping labels , and there being delayed by royal mail , as i ship same day or next morning depending on sale time , now im getting late delivery rate issues , is going up fast , sales have now stopped , a...

Hand Delivery

I sold a guitar Amplifier head, after accepting an offer from buyer. I delivered the amp by hand and gave to the buyer. He then wrote on ebay saying he'd received it, was very happy with it and gave me positive feedback. But, because I delivered by h...

Payout

Why is it taking so long for a payout how do even contact eBay.

Item not sent

Hello, Any help appreciated: I bought a book on 10/04/26. It should have been posted 2 days after delivery according to details. After 14 days I contacted seller to ask where the item was with no response. I then tried to cancel the order to get my m...

Ebay Fees to Private Sellers on Promoted Items

This relates to me being a private seller of small items under collectables eg Stamps and postcards.Lately I have promoted them with a modicum of success-But what nobody told me was that if I sell an item for £1 say to an oversees buyer the promotion...

Major loophole in seller protection

WARNING TO HONEST SELLERSI lost thousands £££ in an “empty box” dispute Despite providing:• police reports• proof of postage weight• evidence of intact delivery• stolen property registration via ImmobiliseMy claim #5379609448 was still closed against...

cancellation

I sell item , payment go through , paid for postage through eBay , but did not dispatched it , buyer message me to cancel the order ( he said click by mistake) , now I am trying to cancel it , I can not showing me order already cancelled , but buyer ...

EBay as can't speak to anyone and I ordered a badge £2.99 and now not receiving want more

Ebay r taking the *bleep* as I've lost £2.99& want to charge me more for an item I have not received, any excuse possible. Still not received the Morocco Badge due 15-16 of May.

Buyer has not returned the item - please help

Hi there, I sold an item that was brand new to a buyer. They wanted a refund as they said it didn't work. I issued a full refund and sent a postage address label. I have not received the item back and the seller is not responding to me. I can see tha...

item not delivered by post office

a sold item was not delivered by the post office, i was paid by ebay, a refund to purchaser was issued, do i have to comtact post office to claim compensation

Suspected scam

Suspected scam of a vehicle that is for sale

Sold sofa

Hi I’ve just sold a sofa on eBay and it says to post . But the label says Royal Mail I can book a collection but it just says for small medium and large envelopes . ?? Any help please

How to combine postage

I listed 4 separate items listing appropriate parcel size and weight under Simple delivery. During the 10 days duration of auction a lady bid and won the items. 2 were via the offers option. She paid for each item separately - the two were based on m...

Resolved! item return jammed - can't find a way to contact ebay about it

I bought an item that didn't work. the seller agreed to a return but sent me a label that was very small and unclear and no good in print. I'm suspicious the seller did this deliberately to make it difficult for me to return the item so he wouldn't h...

Resolved! Ebay balance

When will my money be available in my ebay balance, I sent my first parcel, it was delivered, it's been 2 days and I still don't have the money and it shows me that the money is available in my ebay balance

Item delivered to the wrong place but I can't speak to ebay about it

I got an email to say my item was delivered, but I haven't got it and the tracking shows that Evri have delivered it to the wrong place. How do I contact ebay about it? Every time I try it says it might still be on its way and I have to wait another ...

Account banned , eBay holding my money for 11 months now.

Hello, so I have had to make a new account to get in contact, as the previous banned account won't let me get through to anyone for help anymore. So my eBay account was permanently banned last year in June 2025. And eBay has not yet sent my money.Aft...

Resolved! Spare wheel postage

I have listed a Spare wheel for sale and Yodel offers postage.Two questions; one, would I have to wrap this or just label.And two, if I have to find an alternative courier can I remove this option or is it fixed ?

Algorithms?

I listed 98 items. I sold 7 over three days. Since then 11 days ago, nothing. Very few views and watchers. Are eBay playing with the algorithm to keep me interested whilst drip feeding the idea of paying to get my listings boosted? If I don’t pay I g...

Active listings not found in Search

Active listings are not showing up in the relevant category when I use the filter for sellers based in the UK. I am a UK seller, but cannot find my items despite the fact that my seller listings shows that these items are active.

Return

Put in a return request for a 3 item order and filled in the relevant details. Ebay option was to send them back free of charge by Royal Mail (collection). Used that option, printed label etc to find out that Royal Mail will only accept items up to 2...

Incorrect payout

Hi there.can anyone tell me why I have only been payed out 4.85 for an item where I should be receiving 8.25

Requesting a refund

The item I bought and paid for was not posted so I opened an 'Item Not Received' request. The seller replied, saying that the item had already been sold so I closed the request in order to request a full refund. However, this no longer seems to be po...

Missing Item

I sold an item and I sent it on the 5th May. They have not got it yet and requested a refund, which to be fair I would of done the same. But how do I go about it, I have no item or payment. Trying to get through to someone on ebay but I am struggling...

Resolved! I can't see my own listing!

I listed a Denison Smock yesterday, 21/05/26, - 236830906682 refers.Had a look for it this morning and could not find it through description or the ebay number. Deleted it, relisted it, and received (another) email from ebay confirming it's listing.....

Resolved! seller not responding to anything after a whole week of order

i bought a laptop from this seller on the 14th, received no tracking/postage details after the 2 business days, waited until the 20th until putting in a refund request and 2 (out of the 3 given) days later still not so much as even a message explaini...

Received a parcel I didn't order - no return details, no invoice

This afternoon I received an Ebay Simple Delivery parcel with an Evri label.I hadn't ordered the item.There is no invoice, no receipt, no return address.The parcel label was marked as up to 1 kilo.The random item inside was a 3.25 kilo vintage shot p...