EBay Customer Support

[jjesb-pu7tsmf7]

Hi,

Is eBay Customer Support currently offline?

Been trying over last couple of hours to contact someone however when trying to speak to agent it says chat is either offline or call us option is closed?

Thanks

[plum993]

Yes it's still closed but you can use the chat with AI option if you want in the meantime, using this link and scrolling down the page and then following the options to get there!! eBay Customer Service

[jjesb-pu7tsmf7]

Yeah been trying that too and have had no luck!

[tressygirl]

On your homepage, go top left click on Help & Contact.

Then enter your issue,  I just entered '  Payout issue'.

Click on several boxes asking further questions and you will come to a left sidebar ... Contact Us >>  Chat with Automated Assistant.  I got through in seconds.

I'm using a laptop and Chrome.

The above may help for the time being.  Not ideal,  it is an automated service,  but it is contact with  eBay CS.

@jjesb-pu7tsmf7 

[jjesb-pu7tsmf7]

Yeah got through speaking to AI but want to speak to an agent either by chat or call just so I can get my issue resolved ASAP

[plum993]

Try asking us for help with your question,by posting it here.

[jjesb-pu7tsmf7]

Is that something you can do? Leave a message for an agent to come back to?

[plum993]

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@jjesb-pu7tsmf7 wrote:

Is that something you can do? Leave a message for an agent to come back to?

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No, we help members like you with there queries on ebay as were humans to.So posted here what the issue is and we do our best to help so you don't need CS

[plum993]

CS is not back and working, eBay Customer Service

@jjesb-pu7tsmf7 

[jjesb-pu7tsmf7]

Sorry I didn’t mean you personally, I meant from someone’s point of view to leave a message until an agent becomes available!

[plum993]

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@jjesb-pu7tsmf7 wrote:

Sorry I didn’t mean you personally, I meant from someone’s point of view to leave a message until an agent becomes available!

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Not possible to leave a message for an agent,no.