Member To Member Support

SELLING ITEM 'MAKE OFFER' FACILITY NO LONGER WORKING - PRIVATE SELLER

ORDER 11-12879-04994.SINCE THE EBAY CHANGES TO SELLING, MY BUYERS CAN NO LONGER MAKE OFFERS FOR AN ITEM I THEN HAVE TO ASK THEM TO MAKE THE FULL OFFER AND THEN I HAVE TO REFUND THEM. NOT SURE IF THIS IS JUST PRIVATE SELLERS HAVING THIS ISSUE ?

Change email address

Hi all,I have two E-Bay accounts. My main E-bay account that I use is associated with my Primary E-mail Address and the second account is associated to my Gmail Address.I would like to use my Gmail address as my main E-bay account as I will be loosin...

ebay new postage and Buyer Protection fee

I do not understand why I cannot pick ROYAL MAIL COLLECTION, as a service, I need to get a bus to the post office, and it takes time, and what is worse is the poor people who have walking difficultiesThat is far worse, I can see a lot of people leavi...

Click and collect

Why is it so bloody difficult to get a collection code? There's no way you can get a satisfactory response from eBay. Automated contact is useless and you can't speak to anyone

Incorrect delivery

3 orders not received , incorrectly delivered to an incorrect location thats clearly not the shipping address , this has occured with 3 orders all shipped via the same courier service , none of the orders have been located, gps clearly shows a comple...

Return

I purchased 2 items (of the same product) neededto return the item, only 1 postage was provided, out of frustration I have organised my own postage but I'm unalble to update the tracking information, it's reverting to the original single postage not ...

Lost item royal mail

The buyer wants a refund for the item but when I got paid I assumed it had arrived to them so I threw out the receipt. Royal mail also won't accept it as lost until 20 days after it was supposed to arrive which I've told the buyer I'm not sure what t...

Double payment from Buyer and Seller

As a Seller, I have paid for delivery through Evri however, the Buyer had already prepaid. Can I get the money back?

Simple Delivery Simply a Scam

The option for custom postage has vanished from the app today meaning I keep having to switch to the desk top version to use Advance Postage Options to opt out of Simple Delivery. absolutely ludicrous. Can’t eBay UK do anything right?I did consider u...

Private seller limiations

HiCan anyone please tell me what the limitations on selling are now for a private seller?Am i right in saying that you can only sell a max of 20 items a year? up to an amount £1740Trying to find out what is right ,cant find anything on the eBay help ...

Adult Verification Postage

Hello,I have noticed that my knife listings keep getting removed from eBay after some time, even though I use the "Adult Verification Postage" option as required by your policies.I would like to understand why this is happening and if there is anythi...

Problem with posting via Simple Postage

Hi folks, I'm a seller and have sold a quantity of items via Simple Postage to one buyer. I took the parcel to the post office yesterday and was told the stamp 'had already been used'. The buyer had said his order was split into two parcels. I posted...

Year-to-date total

A few days ago I noticed a pop up notice tagged to 'Year-to-Date Total'. It was is bold black print and contained useful information regarding a seller's obligations to HMRC. I read the article quickly before moving on to my daily business but now wo...

Sellers account closed before a refund was received.

Not sure where i stand with this one but i'm guessing i will be told, rules are rules, that said, any help/advice would be most appreciated. So, i purchased an item which arrived damaged, the seller didn't need me to send it back but did say they wou...

New email added now can’t send messages

I’ve just changed my email in my personal info and it has been verified, however when I try and contact a seller or buyer the messages don’t get through, any ideas…!!!Thanks Simon

Payment details

When I click on 'Awaiting payment' there is usually a box marked 'Send payment details'. This has disappeared and been replaced with 'cancel sale'. Why. And how do I send payment details, including combined postage. Also I cannot access buyers' addre...

Custom postage gone off eBay app

The option for custom postage has gone from the eBay app you can select if you go in eBay from browser, but not on the app I use the app all the time and can’t see why eBay would remove the option off the app?

Cost of packaging

I buy in new boxes and use a lot of bubble wrap and void paper as I sell glass and china and early on learnt the hard way that skimping on packaging is not worth the hassle. As a result I general add between 20p and 50p to the postage cost to ensure ...

Why shopping on eBay will cost you twice the amount as the high street?

I'm a DIY business seller I sell hardware and fixing let me give you an example I buy a box of screws from my suppliers for £0.98 3.5 x 30 incl vat postage 2.69 yodle so we are at £4.69 Now it is time for the vamper to suck the blood out your busines...

Problem with delivery address

Evening all!I bought an item and selected EVRI delivery and an address included in the available lost for EvRi. Unfortunately, the address selected (local convenience store) doesn't accept EvRi packages. So my item as been returned to sender and the ...

tracking not altered from dispatch but royal mail have delivered ??

has anyone any pointers for an item delivered to customers safe place ( image provided from r/mail ) but tracking hasn't altered on my infomation so payment still on hold ??

BPF - What and Why

I am trying to discern the rationale for the implementation of ebay's new BPF policy which seems to involve:a requirement to rid ebay of private sellers – especially those who specialise in low volume, low value commodities,an opportunity increase th...

Can’t select custom postage

Hi the option for custom postage has disappeared and I can only send with simple postage what doesn’t work in the uk if someone buys from certain parts of the uk it costs more! When I click on delivery it goes straight to the simple postage set up!!!...

Can someone tell me how to get a refund for a postage label, when I have already said "dispatch"

Hello, I have a postage label which I included in my advert. I made the sale, but I stupidly clicked on "mark as dispatched" for the item so the Ebay system thinks that I have used that particular postage label. However, I didn't use that label. I pa...

Seller not replying

I purchased a car part for £450. The post states 2 year warranty. I have shown more than enough proof part has failed. Seller has completely stopped replying. Credit card company not helping due to it being over 30 days after purchase date. Need a bi...

Postage selection changing in eBay’s list.

HiIs anyone else finding there selected postage changing from when you originally listed an item.I’ve had 5 items change from small parcel Royal Mail 48hr tracked for £3.39.to ‘others’ 1st class large letter 48hr tracked for £3.39.which Royal Mail th...

Collecting an item

Hi can anyone help please. I sold an item, the buyer paid for postage and buyer protection but wants to collect in person… can I re jiggle it so she doesn’t pay for the postage?

Closed return 9

I purchased a diesel heater and it only worked for 3 hours when I tried to return item eday and seller closed return and I can't get any answers as automated service just repets itself rubish good mind to close ebay account .and out of pocket by £88 ...

Resolved! Listing incorrectly blocked by ebay

My listing is being blocked. Ebay says:Your listing didn't follow our Offering to buy or sell outside of eBay policy. Offering to buy or sell outside of eBay, including sharing direct contact information prior to an eBay purchase, is not allowed.This...

Parcel size and weight

Whether on Simple Delivery (which I’m trying to avoid) or custom delivery (when I finally managed to trackthat down!) the parcel options are completely bizarre. They are trying to make me chose a 61x46x46 parcel (ie RM medium) up to 2kg. Any thing he...

Refund issued by mistake, trying to contact seller to tell them item is waiting for them.

I dispatched an item in a great hurry (just before I went on holiday), and forgot I had paid for it to be tracked. When the seller contacted me and said it hadn't arrived, I refunded them (as I thought I had no choice), and only then discovered the r...

Paying

Hi can any one help I have won an expensive item I just want to make sure I'm covered which is the best way to pay

Resolved! eBay holding funds but not my fault!

I sold an item back in October '24 via the Global Shipping Programme. The item arrived at the GSP address - Royal Mail tracked but the buyer (who is in Australia) is claiming that they never received the item. eBay are now withholding £36 of my funds...

Collection query

Hi, I had an offer accepted for a large collection-only item last night. Unfortunately I’m not able to go to collect it until early next week - the seller is a 3 hour drive away. I was slightly taken aback this morning when the seller requested that ...

Stolen Property

I found my shoes that were stolen in a house robbery listed on EBay, what should I do?They are definitely my shoes.

Are you limited to a certain amount of bids, in each auction

I received a notification that said, you are the highest bidder, you're only 1 bid from letting it get away. What does this actually mean, are you limited to a certain amount of bids, per auction.

payments

I haven't sold on ebay for many years and have recently made my first sale. I posted it to the buyer with tracked posting but Ebay is witholding my payment as it says I haven't sent it yet - am I supposed to have downloaded a postage label because I ...

Funds cleared but buyer claims no delivery

Recently, I have had a buyer claim that their item hasn’t been delivered by InPost. Tracking says it failed to deliver and returned to me the sender. I’ve yet to receive the item back yet the payment funds have to accepted by Evay and are in my accou...

Money back garuntee

Please I would like some advice. I bought a saddle with 'buyer protection'. It never arrived, I contacted the seller, no response, no tracking, nothing, so I bought another one as I had to have it by the weekend. I thought I would get my money back s...

Hi, I am a first time seller. I have posted an item to sell, got an email to pay 10 euros. But

Hi, I am a first time seller. I have posted an item to sell, got an email to pay 10 euros. But I havent sold anything, do u pay in advance anyhow?

Unplesant ebay messages

Does anyone else agree that this has a very agressive threatening tone? I had one item that never arrived at the buyer, I had tracking- but still had to refund him-yet I get this message.We wanted to send you a final reminder that there are still som...

Item stuck in postage limbo.

I sold an item for which the buyer choose a cheap postage option. All I got from eBay was a QR code… the post office scanned the code and this is now registered as dispatched. Except the post office THEN checked the weight and found the item over wei...

Paying for bladed items and verification of age

Hi All, I have been with EBay for 22 years and when I contacted them they congratulate me for being a loyal customer. I want to purchase a set of cutlery which is classed as bladed and to do so have to verify I am over 18 … err I have been with eBay ...

Detailed seller ratings

Hi there, I offer free postage costs on all my items, yet my 'reasonable postage cost' rating is 4.9. I have contacted eBay who say that it is down to the buyer giving the rating, but how can they be allowed to give a rating on something that is incl...

Sending a buyer an invoice

Have we any idea when this facility will reappear I seem to have lost it for nearly 2 months

Custom Postage

I would like to set custom postage as my default. I do not wish to use ebay postage. Now when listing I have to keep changing the ebay default.

Resolved! fees for extra listings on basic shop

hi - if I exceed my monthly limit of 250 free listings as per my basic shop subscription then it says any additional listings would be 12p whilst the terms for the shop are 10p.why is this please? also , why is it SO difficult to contact Ebay direct ...

Messaging

I bought a preorder from a seller & have been able to message them up until now. My last message was at the weekend but I've to message today for an update all I get is a blue cirlce with a i in it & my message won't go through. What does this mean?

Can’t bid on item

Why am I getting this message when I try to bid? How do I solve it please?‘’ There was a problem with an eBay internal system or process. Contact eBay developer support for assistance (2003)’

Buyer can’t make an offer on item as it states they purchased from me in the last ten days.

Anybody got any ideas on why a potential buyer of an item can’t make an offer as apparently they have purchased from me in the last ten days. We have both been back and checked this out and the definitely haven’t.

Regional DIfferences in auction clocks

Ebay CommunityFor the last year I have been reporting a fault to Ebay that they claim does not exist, despite the evidence in screenshots I took that proves it.Today Executive Complaints simply hung up the telephone on me after telling me there is no...

Promotion

Hello, I tried to put promotion on my listings but doesn’t show me the option yet ive made sales got good reviews and feedback and I’m above standard some I’m still confused in why I can’t use promotion

HOW CAN I STOP EBAY FOR LISTING OTHER SELLERS ITEMS ON MY WEB-SITE???

HOW CAN I STOP EBAY FOR LISTING OTHER SELLERS ITEMS ON MY WEB-SITE???AS IT IS LOOSING ME MONEY. I SELL ITEMS IN THE £100s "AND EBAY HAVE EVEN TIOLET ROLLS AND PAPER TOWL ON "MY LISTINGS" HOW CAN I STOP EBAY FOR LISTING OTHER SELLERS ITEMS ON MY WEB-S...

Ebay view

Why has the view changed, the filter and sort buttons are across the top now; it's horrible! Why can't we decide where it should be, if it's not broke don't fix it!

Got prepaid label but had to post by other means

I got a prepaid label for evri but had to pay and send by Royal Mail. I have updated seller and tracking details. Will I get the postage payment instead of it coming off prepaid?

Automated chat

Can’t get out of automated chat the guy has left the chat but it won’t turn off my end so how do I speak to an agent

Buyer/Carrier Damaged my item

I am looking to get in touch with sellers who have experience a buyer or a carrier damaging their item, specifically a Pokemon TCG Card. If I accept the return I am now going to lose a lot of value on the card and as a seller I do not believe this is...

Buyer protection fees

The amount of customer messaging me saying that my prices are different due to buyer protection fees and they have all said if this wasn’t added they would have purchased from me. eBay is now costing me money!!!!!!! is there a way to have this remove...

Contacting eBay

Hello, Please could someone help to get in touch with eBay? Is there a customer phone number? There is no more option for a chat with an agent either...? My seller is not responding and I am unable to ask eBay for help. Any help/ advice is greatly ap...

Listing items and simple postage

I’ve been trying to to list several items and when I get to postage it’s stuck on simple postage can’t select custom postage as it isn’t there - what is going on here sort yourself out eBay this is ext annoying - I’m going for a kip

Original purchase receipt for coach bag

Hi I sold a second hand coach bag this weekend and to show it was authentic included a blanked out picture of the original purchase receipt on the listing. The buyer now wants me to send her this receipt.I don’t want to do this. Mainly because it has...

filtering by age

My interest is in vintage motorbikes and cars, which means before 1939. On the UK Ebay site there used to be a filter option to allow selection of multiple filters by year. This has been altered to the earliest year that can be selected for a filter ...

I am having terrible problems choosing postage on my phone???

I do not want to choose 'simple delivery' but cannot find any alternative on my iphone??

07-12857-65175 ordered 20th march is at collection but no barcode- how do i contact ebay to get barc

I ordered an item from ebay & asked it to be delivered to Argos Manchester- the item has arrived at Argos on monday 24th march - item does not have a barcode for me to collect, How do I get hold of ebay they don't have a telephone number to contact, ...

Request to Cancel Order

Dear eBay Customer Support teamI hope you are doing well. I recently placed an order for a double bed today, but I just found out that my sister had already purchased one for me a few days ago as a surprise. Since I no longer need the bed, I tried t...

How to cancle a bid

I made a bid by mistake. The seller has agreed for me to take the bid off. I just wondered how I can take my bid off. There is still at least 4 days left on the bid

Simple Delivery Refund - Still Confused

I sent a parcel that was not received using Simple Delivery. Tracking shows it was delivered to buyers parcelshop but it was not there when buyer went to collect. Chased Evri and they don't know where it is. Buyer has raised 'item not received' case....

I gave an honest review regarding an item

Hi, I have not used this section before, but I have not gotten any joy looking up eBay's help on this subject? I left feedback regarding an item that broke immediately. I was honest and mentioned that the seller did deal with me promptly and refunded...

Postal label not showing

For some reason I can't download the QR code for Evri delivery , I just get the message that details are missing from the address....I'm completely at a loss what to do , can anyone help please

Simple delivery opt out?

How can I opt out of simple delivery? As of today I appear to have been charged by eBay for delivery of an item I am drop shipping. In effect I will now be paying twice for delivery. Once to eBay and once to the drop shipper? I have since tried to li...

Delivery

My shipment was sent by eBay through dpd UK to MyUsa office. It was refused since the driver needed a PIN code of the delivery and MyUsa doesn’t accept shipments received with codes. What shall I do now? Thanks

Collection of sold item pending

Hi there. Can anyone help with a collection query? I sold my Dad’s golf buggy and the buyer was supposed to collect this week. However, he has had a health issue and now won’t be able to collect for at least 3/4 weeks. He has asked if that is ok. It ...

Offers

Hi…….a buyer who had submitted 3 offers(which I understand is the max) has asked me to send them the offer I would accept.How do you do that?….. any help would be appreciated

Parcel marked as delivered but postman either took the parcel or left outside, now its lost

Hi Community, I presume this happens all the time. But basically I ordered a parcel around Xmas and the delivery driver took a photo of the outside door of my building with maybe a corner of the parcel. He marked as delivered and I never got the pack...

Payment Dispute Reopened

At the beginning of the year I sent a CD to Italy using Standard Airmail and the address provided by the buyer, After a couple of weeks an Item Not Received case was opened, then closed on the same day buy the buyer, then a second payment dispute was...

Evri said item was lost then silently delivered it six weeks late.

I'm the buyer. The seller dispatched my item quickly via Evri but beyond the initial tracking data showing that Evri had the package, it was not updated again. Eventually, about 4 weeks later, Evri confirmed they had lost the package. The seller sent...

Made an offer which was declined but sale went through

I made an offer on a pair of earrings which was clearly DECLINED (I have a screen shot) then the sale went through and I have been charged for the earrings. No email, no message no nothing that the sale was agreed from eBay??

Issu with my account

Hi I can enter my account wich is made in uk and I leved few years abroad, but now I have moved back to uk, and I am trying to place bid on item byt it's not allowing me.

Return phone call from eBay

After a long wait I got eBay to call me back, I explained my issue and they went away to get an answer ... but did not come back to me and the phone went dead.I tried to call them back on the number the called me on, only to find this was in Germany ...

Postage selection issue

Hi, I am still having problems when I list items….when I get to the postage section the ONLY option is simple delivery…!I used to be able to click on that to get the option of Custom Delivery…where I could select the relevant Royal Mail service I wan...

Delivery times.

Ebay is taking longer and longer to deliver items, they advertise 2 to 3 days delivery which takes us all in, then we wait 2 to 3 weeks for it to arrive.Also 15 updates from the carrier doesn't help matter. Ebay need impose so sort of fine here to to...

Case closed without resolution

I bought a pair of jeans that did not fit absolutely shocking. There was meant to be Diesel jeans but they’re more like a cheap pair from Asda.

appeal

the seller has now immitted they made a mistake on the listing but how can I get refunded?

Upgraded to Business Account

I upgraded to a business seller as i was told by help that it was the only way to unlock multi buy discounts.However you need a business account and then a paid subscription for multi buy so it was pointless to change to business seller. I now find o...

Feedback

I purchased an item 27/2/25. Received 17/3/25. I had to travel to sorting office and pay because seller did not put on enough postage. Sent photos to seller. Seller raised issue with ebay Customer Support who found in my favour and issued me with a r...

Cant find, the U.K Postage only button.

Hello All.Usually i have no problem clicking the --U.K ONLY button.But this time, i am unable to find it.I dont want this item to go with Global Shipping, as they have just lost one one of my items i sent,Many Thanks, Jacqui

Can't buy any DJI products sold in UK and being in UK

Hey eBay Support, I can't buy any DJI products sold in UK, and also being in UK, what happened?

Item sold included shipping costs, after the sale the buyer decided to collect instead of shipping.

As a result the item shows on ebay as not delivered. The customer has provided feedback so he has them.There are no options to make alterations on my account.My funds have been held by ebay for almost 1 month.This can't be right. What can I do?

How to give potential buyer my address to come & view an item.

I have tried to send my address & phone number to a buyer for them to come & view an item but ebay will not let me do this, is there any way round this? Thank You

selling and buying

Hi, Still cannot get my head round to what eBay are up to by introducing the new BP fees and not allowing sellers to combine the postage cost on multiple purchases surely both measures must be effecting sales.They must know that buyers will not be ha...

How do I find when negative feedback drops off my profile?

I've thoroughly searched order history and the item is no longer there. I imagined the feedback would have dropped off beyond the previous 12 months by now.

E bay with holding funds

I do not trust ebay with my bank details so I am never going to update my account details, but ebay are with holding my funds & wont even let me buy items with the balance I have

Posting

Have sold some items using simple delivery so no qr code. I have printed the labels at home and at work and they still won't scan. Evri and even more hopeless than ebay, any ideas how I can resolve and get a qr code so it can be printed in the shop

Collection problem

No collection email received although tracking says item has been delivered to the collection centre. email

Tools violating Knives policy

Does anyone know how to list sharp tools that don’t violate the knives policy.my items either get removed or put on hold even when i change the listing to age verification postage.i have been selling tools for years but now these certain tools violat...

Location

I registered seller hub on ebay but I lived in Pakistan and my item location is uk and when I try to list item ebay restricted me to get approval but how I can get approval kindly tell me I m worried

Returns

Buyer received an item they purchased from me on the 12-03-2025, now 2 weeks later they send a pic and stating it don't work, item is a n gauge loco. When I listed I uploaded a video of the loco running perfectly in both directions. The buyer attache...

Resolved! Neutral feedback - seller wants it removed

I bought two items from a business seller. A day later the seller messaged me that there was an issue with the items and they could not be sold, so did I want a refund.I asked for a refund and it went through a day or two later.I left neutral feedbac...

Buyer requested to return item before it was delivered, do I need to refund postage?

Hi all, Long story short, buyer in Canada purchased a jumper, took over a week to pay customs fees, said they had paid it, now just over a week later the item has been returned to myself in the UK as it states on the tracking 'return to sender reques...

I am fed up and disappointed with eBay - hacked account

I am going to keep it short - I had my account hacked and I have been logged out. I am unable to change my password, despite numerous phone calls to the help centre. There is absolutely no help and I am so fed up with hearing 'thank you for being wit...

Ad fee Charges, charged twice

the amount that has gone into my balance is £14.23 - £2.89 =£11.34 it looks like the Ad Fee has been deducted again.

makeingan offer

Hi I am trying to do an offer but when I make an offer ebay changes the amount. ( I want to offer 300+ postage but ebay automated system changes the amount to 325+ postage) What can I do to sort this out?

Urgent: Missing €171 Payout – Stuck in Endless Loop with No Support

I have been trying to resolve an urgent issue with a missing €171 payout for over a month now, and I am getting absolutely nowhere. eBay stated I should have received the payment within two days of it being sent, yet I have not received anything. I h...

Old email address that I can't use.

Old email address that I can't use as I think i didn't register it fully now i need I.D for buying a pair of scissors

Hasn’t received payment

I sold an item for £85. Buyer came and collected the item. I verified everything with the code. Still my payment is showing pending since 2 days

Tom Ford Brand New parfum removed for counterfeit policy

Hi, my brand new Tom Ford parfum selling item has been removed due to counterfeit, even though its sealed with correct images to show authenticity. I also have a receipt and looked at other listings to ensure mine was similar. Any help on why this mi...

Ebay cancelled sale

I have sold an item and sent it on Saturday.EBay has messaged me today saying that the buyers account has been remove and that eBay has cancelled the order.Will I still be paid and if not what do I do next?

Failed delivery - Payout

Buyer paid for a high value item on Sunday, I sent RM special delivery on Monday. Turns out that the shop that bought from me is shut Tuesday and Wednesdays without telling me so Royal Mail failed to deliver today and will fail to deliver tomorrow. I...

Returning an item

Have started the return process & waiting a promised return postage label by today which hasn't arrived. No contact from seller either.

Returning item before the seller has accepted my return request

The seller is asking me to give him tracking number and send the item, before he has accepted or resolved the Refund Request from me. Is that ok, or should I not send the item until the Seller has goiven and update and responded to the request throug...

Can’t post a selling

when I try to post a selling, I keep get the message “ looks like something is missing, please fix it and try again - domestic postage cost”, but I already chose “ seller pay for it”. Anyone know how to fix this? Thank you!

Have copy of Evri postage label says not received?

Package not received via evri

I didn't used the ebay postage label but ebay kept the money

I sold an item, but decided not to download or use the suplied postage label, and I used a different courier. Which I payed for, ebay have kept the postage money that the customer payed to me, is this right? Thsy are saying I won't get it back

feedback

Hi i bought an item as a guest but i cannot leave a feedback even if i log in to my account ? can anyone help how can i ?

Not received the amount that a item sold for

So I sold a item for £120 and the buyer came and collected did the collection code and few minutes later funds cleared but only received £112.37 what's the reason for this with the buyer protection item went to just over £125 anyone have a reason for...

Un-delivered items.

Please could you help me. Have I got any chance for claiming the refund for the undelivered items from the seller. Yes, it was more that 7 months now. I have sent a screenshot showing that the courier has not delivered the items at all? Please help. ...

Klarna payment

Hi I just have a quick question I want to pay for my next purchase using Klarna. I have paid with Klarna on other ebay purchases but for some reason at the checkout I am not being offered the option. Please can you kindly advise what I should do? Man...

Buying a a cash on collection item

We bought a 'cash on collection' item, picked it up and gave the seller the code that ebay provided us with. The seller has just been in touch saying that he hasn't been paid and when we checked our bank account, ebay hasn't taken the money out nor h...

How to get authenticity guarantee on my item

How do I get authenticity guarantee on my item

Negative feedback unfairly removed

I have had a bad experience with a lying eBay seller who tried to refund only half of my money when the faulty item was returned.I left appropriate feedback,no vulgarity,no lies, just honest comments with pictures to prove but eBay removed the feedba...

Posting to Portugal

I have sold an item to someone in Portugal but they say they cannot pay for the item as I don't deliver to Portugal.Global shipping programme says it ships to Portugal.What can I do?

Best offers

Why are best offers being decline even though the amount being offered is what I have set in my listing

Reporting an item has been dispatched.

Have just been to post office and posted 3 items to buyers but I can’t see how you can report they are now dispatched. It used to be easy by clicking on an arrow which offered the option.

Bought fake dvd off seller

Help how to get item refunded. Bought a fake dvd how do I get it refunded only just checked it now but bought it in January

Seller trying to bribe for feedback change

I recently bought an item (a mouse mat) which turned out to be slightly different to what was actually listed. The difference was an obvious yet minor one (the border was shown in the image as being black but in reality the image continues to the edg...

Problem buyer

I have had a buyer buy 3 items from me, say they were in worse condition than expected and demand a refund saying they would post them back to me but they haven't and I can see they have got them for sale on their own eBay account. I have tried to re...

Item location UK

This appears to be happening more and more that an item will be advertised as location UK 3 day delivery but you end up receiving it later than expected. Does this follow item not as described. To make things worse, my most recent purchase says it is...

Postage

Hi Iam unable to use the post office in my home town because it has shut down the next one is 4 miles away . I have been using Inpost Lockers that has worked very well . Now I can't buy an Inpost label on eBay. If I buy Inpost labels from their websi...

payment prior to collection

I have just sold my motorcycle which was advertised as "cash on delivery"The buyer who is not local, has contacted me saying he cannot collect fora while due to work commitments, but is happy to pay for the bike. I don"t knowwhat is the safest option...

Multiple buys from 1 person

Hi can anyone help me with this dilemma. A customer wants to buy 2 or more items and combine postage , how do we do this now with the new system?

Knock Knock

Is there any buyer left on eBay ? Has eBay switched their power off or something.

Postage incorrect on live listings

I have found under the new system that on some of my listings they are showing higher postage costs than that which appears on my personal 'selling page', this makes no sense to me when the items already reflect the buyer protection extra fee on the ...

Sorting by Cheapest doesn't work properly on Mobile

There's seemingly no way to message eBay directly to give them a bug report, so I'll report it on here.When sorting by Cheapest on my Android mobile app, it doesn't fully sort by cheapest, it'll throw in a few more expensive ones for some reason. Som...

Postage options

Hi…. I am not getting the option to change from ‘simple delivery’ to ‘custom delivery’ …..does anyone know why…?oh, I have tried the ‘automated bot’…. got an answer about a totally different subject..!!

Postage - Possible buyer from US wants me to post item to a UK address.

Hi everyone I have a possible buyer who lives in the USA. I do not post items overseas. He would like me to send the item to a UK address. Should I ask him to change his US address to the UK address when he wins the item so the UK address shows on th...

Ebay Prepaid Postage label Problems

If I have this right. Ebay has a new Prepaid label system which they have made the default option when selling on Ebay. The process guesses the weight and size of the item and locks that in when listing. So far 2 out of 3 times that guess has been wr...

EBay balance

Why has my eBay balance dropped?

Cant put advert on

I am trying to put an advert on eBay for the first time and keep getting a message saying error It is for a vehicle wich I understand I have to pay for wich is OK but they are giving me the option can anyone guide me to the correct place please

Collection code not received argos

Hiya can anyone help please ! I’m pulling my hair out so frustrating I’ve not recovered the collection code for mattresss toppper so I can’t collect seller and eBay saying delivered t it don’t seem to understand I need the code to show Argos it’s bee...

Ebay Lost My Withdrawn Funds And Are Not Resolving Issue

In January this year I made my first sale (and now only sale as I have removed everything else from my seller page off the back of this issue). Everything was fine with shipping, receiving and the funds were in my ebay balance. I withdrew the funds o...

How to place some percentage sales on items?

How do I put some sales percentage on items?

Saying i can only list as new and not used

Hi ive noticed there are other sellers listing 'used' perfume but its not allowing me to list as ' used why is that?

Change tracking number

I have just sent an item of which required a qr code, which I’ve never done. I sent it off first class signed for like I normally would & sent the tracking number to the customer but I can’t put the proper tracking number in once I’ve posted the item...

Seller has posted to wrong buyer

My seller has posted my item to the wrong buyer (who also bought something else). The seller has informed ebay and the other party. They have sent a pre paid label so the other party can send my item to me but this person is being obstructive. Trying...

Offering free postage

Hello, just trying to navigate the new update, how do we now go about offering free postage to buyers or is this no longer something a seller can offer on new listings? Many thanks in advance.

Another frustration about being forced to upgrade to a business account

A few months ago, I started receiving the emails saying that I had to upgrade to a business account. I tried to find out specifically why. But no one at eBay Customer Service, after several calls and speaking to several different people could tell me...

Age restricted items...race to the bottom ?

shoes...stamp on a person...v dangerous..!clothing...used as a garotte...!anything heavy.... blunt instrument !? the person using the dodgy item is the problem..me...21 yrs on ebay, 100% rating...only use paypal, for data separation reasons...so why ...

Buyers letting me down.

I'm selling a vehicle and 3 times now it's been bought and I've not even heard from the buyer so I have to relist again for another £14.99. Buyers wasting my time has cost £45 so far. Surely Ebay should do something about this. It feels like I'm bein...

Lost parcel

On Monday 3 March 2025 I dispatched, via EVRi, eBay parcels nos 1--3. All three parcels were successfully delivered. On Tuesday 4 March I dispatched parcel no. 4. On 11 March I received a notification that this parcel had not been delivered. I checke...

No Fraud prevention measures

My payment keeps being declined. The bank has said 'your online shopping transaction declined because the company the buyer is trying to purchase goods from hasn't submitted it using the correct Fraud prevention measures'The seller says its because o...

Will Northern Ireland now be included in Global shipping after April?

Will Northern Ireland now be included in Global shipping after April? With the new customs forms to complete we may decide not to sell there, which is a shame as it's a huge biking community

Unable to Navigate To Buyers Address except via prepaid label generation...

Is it me, or have things changed?How do I navigate to their addresses? I have buyers at the same address for several items. EVEN if I wanted the label, since I'm combining, I don't want a prepaid label because of weight. And indeed, why should I be c...

Ebay sales

Hi We used to be offered Ebay sales in advance , ones that Ebay stood 33% of the sales discount and us as the seller stood the rest at 66% and a max discount of £75I have not been offered one of these sale offers since last year Do you still offer th...

How do I block certain items or sellers on ebay

I’m so tired of this… I like to collect music such as CDs or vinyl but there’s also some stuff from certain anime and manga stuff that i like to buy at times. Stupid stuff like keychains, books, dvds, blu rays, merchandise, etc. Just small stuff from...

Resolved! Rogue Listing (No items Policy Violation) Why Your not sorting it eBay?

Why is it every time a report is made to them that they refuse to look it up and permeantly block. Someone on item number 256794541044, is asking for a garage and is willing to buy for £5,000 via bank transfer... It isn't allowed and clearly shows it...

seller details to buyer who wishes to view furniture before accepting best offer price,hwcan i give

buyer who wishes to view furniture before accepting best offer price,how can i give

Product Recall

Also had email about an unsafe heavy duty telescopic ladder. Have contacted seller on several occasions, who doesn't respond! Today had on line chat with eBay agent whose final advice was to contact Citizens Advice about a refund. Why can't the selle...

Posting

hi there can you give the person £5 back and post some packaging? it’s still pending can you give it back to the person please as they’ve been a problem as I dropped it thank you

Nightmare buyer

I've had a proper nightmare experience with a recent buyer. He bought an item and upon receiving claimed it wasn't working - a total lie. Sends me a stream of abusive messages demanding a full refund. I decided to check his feedback, and lo and behol...

Sold charm bracelet

Sold a charm bracelet loads pictures safety chain intact no damage on posting well boxed bubble wrapped bagged delivered today looks like they broken chain and now trying to claim a full refund what can I do please any idea?

Can't find where to choose postage for item I want to sell.

Are we only allowed to buy postage through ebay? I usually choose tracked royal mail or parcel force but I can't see where to click now. I've never bought it through ebay because it seems rather complicated, like most things on here. Like trying to f...

My item arrived damaged to buyer , what do I do next

My item was sent via royal mail, well packaged but arrived damaged.I don't want the item returned1)Will I need the buyer to send the item back for a claim ?( I don't really want to pay for return postage)I've asked the buyer to send more photos. 2) I...

Changing a shop sub category into a full category

How do I change a sub-category in my shop to a full category please?

Selling pdf

Can I sell a pdf document on ebay? Does Ebay look inside the pdf if you can sell it?

BPF

I think ebay has shot their selves in the foot with these extra charges put on the buyers invoice , you should be asked if you wish to have a buyers protection fee not made to pay it ,then they add on now an extra charge .... I have been buying on eb...

Item showing as delivered, store says not there, EBay refusing to refund

I ordered an item to be delivered to a Morrisons store to be collected. Gave the details to the store staff including the code - store staff said they do not accept eBay deliveries. They looked for it but confirmed not there!Photo shows store system ...

VeRo policy has stated my listing violated the policy?

I have a corner TV stand that I am trying to sell, but after several weeks of it being listed, it suddenly got 'hidden' due to apparently violating the VeRO brand name and misuse policy.When I bought the stand some years ago from SCS, it was listed a...

Unable to set up collection only

I am simply unable to activate the collection only when selling as the toggle is greyed out

Resolved! Buyer wants to cancel as found it cheaper but only paid 99p

New to me as a seller, someone bought a child’s jacket for 99p and wants to cancel and the reason given is “found it cheaper elsewhere” What do I do? This is taking the mick. I thought once you buy on eBay you are committed to buy, or it is no longer...

Live Chat

Is anyone else having trouble contact ebay on live chat system?

Buyer falsely claimed that all the contents of the package were damaged

I recently sold some glassware and received a message to ask if the picture (which was showing the box I had posted) was 'the item', and then went on to say they requested a return, as it was the only option, but would mean sending broken glass back,...

Returned PC monitor

Have returned faulty monitor. Buyer has received.No refund.Buyer states as return opened on ebay that ebay should refund.

Invoicing the buyer after a sale

Have asked on here a couple times, about what is going on with eBay now them sending buyers the invoices immediately after a sale finishes thus blocking me combining postage if a buyer has bought multiple lots.Have tried few times getting through to ...

Resolved! Unable to mark items as posted

I pay postage for items which I sell. some are now coming up as requiring me to buy a tracked postage label. I do not wish to and have posted items with stamps. unable to mark as posted, as eBay system shows that I have to buy a label. any ideas? tha...

Editing a tracking

Hi I posted my item I sold in a local post office and cannot upload the tracking number. tracking number- 0214-110C-017F-BBE2 48 hours track Royal Mail

Change of payout account

I sold stuff on ebay.I wanted to withdraw the funds but need to change "payout account" first! Ebay says:"Delete present account first, THEN register new account" When I follow this advice, the system gives OPPOSITE advice:"Enter new bank account det...

Buyer says item not received

On 22.03.25 I received a message from eBay saying a buyer had not received an item which was sold on 7th March 2025 together with two other items. I checked within an hour of receiving that message - the item that was claimed was missing was one of t...

Technical Error 5533 when sending a buyer an offer

I'm trying to send an offer to a buyer by responding to a message received in the ebay message inbox but I'm getting a Technical Error 5533. I've tried different browsers on a Windows PC and tried on an iPad but the error still occurs. Any thoughts?

Posting to Italy

Please gentle people of Great Britain - do not use BRT postal service as it is real junk. Nothing gets through.UK Post Office love to send items via BRT. The items never arrive. Strange, but items through any other postal service to arrive and usuall...

Cant open request for items that havent arrived

Bought 2 items from seller on 4th March. They were due to arrive 7th March. Contacted seller 3 times, no reply.Tried to open ebay request but there's a blue banner at top of page saying seller has high number of sales and there is a backlog. I can't ...

opt out of Simple Delivery

postage?

I have my items set to buyer pays for postage, but some of my listings are showing up with 'you pay'? I'm confused. I don't have anything listed as free postage and I have triple checked my listings and they're all set to BUYER pays. What is happenin...

Seller cancelled order giving no reason hen relisted at a higher price

Seller cancelled order giving no reason then relisted at a higher price

Ebay item categories - the list presented bears no correlation to item title

Anyone experiencing a new problem with ebay's item categories? Just in the last couple of weeks when I'm searching for the appropriate ebay item category, often the resulting list of options bears absolutely no correlation to the title I've input.

EBay Developer Support?? Who are they?

I am having trouble placing a bid and keep getting a message saying there is a technical or process problem and to contact the EBay Developer Support. Who are they and how do you get in touch with them, I can’t get passed the automated chat assistant...

Unable to deliver to buyer

After Post Office made few delivery attempts to buyer’s address, no response. How do I contact EBay to return my parcel.

I received a health & safety recall message from eBay on the car Axle stands I bought

I bought these 3 ton Axle stands on the 8 Dec 2024 I know this out of the returns window but they are still in the box unused (Luckily). I have politely messaged the seller several times with no response. Incidentally the Axle stands are still being ...

EBAY BUSINESS of 20+ YEARS BUYING FROM PRIVATE SELLERS - NO MORE

Well I've just had an interesting conversation with an eBay customer service chap based in Ireland who judging from the tone of voice used has been told to robustly defend the Buyer Protection Fee (BPF), as in his job depends on it attitude, that eBa...

Selling a used baby car seat

The system will not allow me to change the condition section to used from new. Any ideas?

Parcel not received

Hi, I haven't received my parcel. Tracking shows the carrier attempted to collect from the supplier three times without success. I messaged the supplier but had no response. When I request a refund through ebay, giving relevant information and tickin...

I have no money at all.

Today I had two items to post. My bank account is in too poor a state to pay for postage in the unlikely event that something else might sell. You are keeping my money for at least two weeks. This should be illegal.

Ordered an item. . Received 16

I made a bid on an item for £16.50. Had bid of £17 accepted. Not a big issue so let it go. within mins order sent for SIXTEENA at a cost of £272! I contacted ebay. No reply. No sensible answer from Robot chat. How does one contact Ebay by phone pleas...

Keep sake keyring

Hello I am having trouble on how to send my husbands photo to Ebay can you please help me. Thank you so very much.

Automatic Offers Bulk Turn Off

Hey Is there a way of turning off automatic offers in bulk? Or do you have to do each listing individually?

Resolved! Chat with live chat agent

Can't we chat with eBay live chat agent.? I can't found it . Only automated chat agent is available . He can't solve my problems.

Used my own shipping label , now I can't update Tracking

I had to return a £450 Coffee machine because it was faulty. I couldn't get to a Parcelforce drop off , so I bought my own Parcelforce shipping label so they'd collect the item. The item has been delivered back to the seller who is completely ignorin...

buyers wrong post code will i be paid

the buyer put a full stop after his post code causing me unable to print out the postage leaflet so i sent them by royal mail but i cant amend the listing saying the items have been sent will I be paid ?

Wrong postage label printed

I’ve printed the wrong postage label for an item I have sold. I have printed a Royal Mail large letter postage label when I actually needed a small parcel label. The options did not state large letter or small parcel like they did in the past. So the...

account permission

i have a multi user account set up which someone has listed on for me for a long time but it has randomly stopped allowing him too, we have switched accounts via seller hub, checked my account is still set to his default but nothing is working, is th...

Labels or Lack Of

I have been trying to get returns labels from juicy but they tell me to contact you as issue the returns labels. I tried getting a label by the “more action” but all I got was oops something went wrong, which is no help to me. Please help