Member To Member Support

coupon rejected

I've been offered a 5% off promotion which worked fine for the first thing I bought, but as I can use it ten times I tried to buy something else just now and it says the code cannot be applied. I checked the terms and conditions and I don't see anyth...

Return not updating

Basically ive sent a package by dropping it off at the post office about a week ago but i still haven't received an update and ebay says I still need to ship it? Its a return for context

My account is restricted, but I never received a message on how to remove it. Any ideas?

Hello everyone, would really appreciate any solution anyone has on this. My account has been restricted, but I never received a message on why and how to remove it. I've tried everything I can think of to address it - reset my passwork, checked for a...

Feedback

Hi how do I edit or change negative feedback back to neutral or positive feedback many thanks

Technical Assistance for malfunctioning listings

How does one get practical help from an actual person, rather than AI which misconstrues? There is an issue with my listings where the Item Description is simply not shown when the item is listed in real time. Please avoid answers like "sell similar ...

How to get refund for courier error

How to get a refund for item courier delivered to wrong address? The proof of delivery issued a photo of a front door I don’t recognise.ebay have just cancelled my request for refund as they consider the item delivered.

refund after returning using a stamp

Hi, The item bought was cheap and not good quality so I sent it back but as I don't have a printer I returned it using a stamp. I told the seller that I was going to do that and they said OK. I have a receipt from the P.O.I've contacted seller to ask...

Damaged item used simple delivery

I’ve sold an item which buyer has said arrived damaged and sent me supporting photos. I used Simple Delivery so how do I respond?

Change Tracing Number

I posted an item today but the supplied posting method was unsuitable so i purchased another . how do i change the tracking number on the item so the buyer can track their item. Thank you.

I received something I didn’t order

I received nail polish remover which I didn’t order. My name and address were correct on the package. I have searched my bank account, and there’s nothing out of the ordinary. What do I do?

No option to pay with my e-bay balance

Can anyone give some advice on why I can't pay for a reasonable priced item using my eBay balance, I'm a UK e-bayer, trying to buy an item from a US seller, any suggestions ? Never had this problem before

post for free date has passed. Is there still anyway to print a return label through ebay?

As the title mentions, the post for a free date for an item I want to return is overdue. Is there still a way to print a return label through eBay? Thanks

Seller Feedback Removal Loophole and Its Impact on Buyer Trust

I purchased an item from this seller which never arrived, despite the order being marked as “delivered.” I contacted the seller multiple times but received no response. Further investigation showed that the tracking number provided related to a compl...

combined orders plus postage to the US

I have a buyer in the US who wants to buy 2 items. We have agreed postage plus US customs tax. I thought I could invoice her but I can't see how to do this. Where is the invoice button?Also I also have a bid on one item. Can I cancel this without get...

Resolved! Amazon Tracking Not Updating in AutoDS

I manually processed an Amazon-to-eBay dropshipping order. When updating the tracking details in AutoDS, Amazon is not available in the shipping carrier list, so I selected “Other” and entered the tracking number. However, AutoDS still shows the orde...

Faulty Sofa

Purchased a sofa from Ebay from a BUSINESS SELLER and its faulty after 5 months its collapsing on one side. they are refusing to do anything about it as outside of the 90 days. What are my options as CANNOT get through to a human on chatbot

Fauty item

Subject: Urgent Help Needed: Faulty Item and Unresolved CaseHello eBay Community,I’m reaching out for assistance regarding a persistent issue with a purchase I made in November. Within two weeks of buying the item, it became faulty, and I promptly co...

Invalid Shipping Package

I am getting a warning message of "Invalid " when trying to edit the quantity of some of my products. This only applies to a select few products, not all.There appears to be no error in the item description so was wondering if anyone else has experie...

Detailed seller ratings

Hi. I'm new to Ebay as a seller. Does anyone know why each time a buyer leaves a positive review my seller ratings go down? I've been marked down for postage costs when I use Ebay's Simple Delivery & I pay for packaging. I've been marked down for com...

Selling fee recovery payment

I have 2 accounts on ebay, mistakenly put a sales on the 2 account, Moocroft is charging me £23 while DRS is charging me the same on the product, please I need an advise

Not received an item due to Royal mail

I haven't received an item and the status of the package is delivered on Royal Mail website. They uploaded a photo as a proof of delivery, but the packake on the photo has different name and address. I called Royal Mail and they opened a complaint, a...

Hemp Ointments and cosmetics

Hi all, can you help me to understand if I can sell hemp oils and cosmetics on eBay UK? I am a private seller, but can change to business. I found some rules about CBD, but the cosmetics do not contain CBD, but only technical hemp. It is not psychoac...

Refunds

I’ve successfully cancelled an order and ebay has taken the money out my ebay account but the buyer hasn’t been refunded, what can I do for him to get his money back?

Age restricted postage

I’m a private seller trying to sell a hole saw blade, but eBay have decided that it’s a bladed article and I need to send it with age restricted postage. However, I when I try to select this as a postage option I’m still having a message come up sayi...

I got this in my ebay messages, But look fishy/scam please check

Please help I got this message in my ebay account today few mins ago. The link doesn't look like from ebay because it looks like .online... looks fishy/scam.. Please any body can help. Thank you very much. Subject: Action Needed: Verify Your eBay Acc...

recalled item

ebay sent and email saying that an item I purchased has been recalled , when I try to return it the sellers site has been removed by ebay I have tried to contact ebay via their online chat but I am banging my head of a brick wall does anyone know how...

Can't message bidder who made offer

I've received an offer for an item.Before accepting, I want to ask the buyer whether he also wants a separate, related item, for combined reduced price, and to save postage costs.When I try to contact bidder, ebay asks if it's related to an item. I e...

help required

I recently purcahsed some magazines - which only 16 of the 44 were sent. The seller denied they were selling 44 until i sowed a screenshot of the sale.opened a case - and seller agreed to send the rest. Annoyingly i closed that case (i didnt realise ...

Changing postage costs & sizes

Hi, I am new to business selling on eBay (been a private seller for years) I am trying to list a new item and cannot find how to change from small parcel to large letter. I don't want to list it because eBay will charge £3.55 for postage instead of t...

Buyer pays for 2 items. How do you combine the postage?

I had a buyer who bought and paid for 2 items. With the old system the invoice was automatically combined and so reduced postage could be charged but I cannot see how you do it now. Any ideas please!!!

Resolved! Unexpected 5% VAT

Hello, I placed an offer of £120 on an item that's listed for £125.50. The seller (UK-based) accepted the offer. In the end, instead of £120 + shipping as I expected I was charged for £119.12 (for item) + £6.09 (VAT) + shipping.Do you know why I had ...

Selling or manipulating feedback is not allowed.

Hi everyone, since I don't sell, and I have not bought anything since mid December gone or left feedback, neither have I tried to make offers of any kind, Just on which planet are ebay when they acuse me of'Selling or manipulating feedback is not all...

Dropping item to buyer

Hi I sold an item and posted it via the Post Office using DPD Gold, big mistake. The post office put the wrong address on the DPD postage and the parcel has come back to me at my local shop. I now need to again post it to the buyer and i have decided...

return

I ordered for a 10.25 andriod display screen for my 2019 C300 4Matic mercedes. After several attempts the display didnt work, even after support from the manufacturer. The item was originally shipped from China to USA but was received in Ghana. I dec...

Customer Support

Could someone please help me? I would like to contact eBay support via email or chat, but the chat option is AI boot and am not finding my issue also no email option available to me. I would greatly appreciate it if someone could guide me on how I ca...

should I cancel return request ?

I have opened a return request and the seller has offered a full refund without me returning the item and now says he can not give me the refund with the return request open - he does NOT want the item back and says he will give me a full refund anyw...

age verification

Hello, I bought a nail clipper in December. I wanted to buy it again, but the ebay says age verification is required. How can I do this if I don't have a credit card? It's a bit strange that you can't buy nail clippers in the UK.

Why does ebay allow scam adverts?

Why does ebay allow scam adverts, hi value vehicles advertised, new ebay user with a phone number on the advert, the vehicles are always a lot cheaper than what its worth, clearly a scam and when I send reports in, ebay come back with, they dont go a...

Pay pal transaction smoking

Can anyone enlighten me why I can't pay for e cigarettes vape e liquid with PayPal.. But I can pay for stop smoking patches via PayPal... I'm wondering if I have been ripped off by the patches seller???

cant get GSP to work

the Global Shipping Program doesnt seem to be working on my account. I am based in the UK, everywhere other than the UK seems to have postage prices missing and people in countries other than the UK are unable to make payment as the shipping program ...

Problem with item bought as a guest - no help from Ebay

Hello. Hope somebody might help me with this.I got locked out of my other ebay account, and in a rush bought the item I wanted as a guest, using the same email address. Got the item - it was wrong, opened a dispute with the seller who finally sent me...

Confirming a collection

I have an order paid for and collected but neither I nor the buyer have a collection code to scan so it is still showing as outstanding. How can I sort this?Thanks

Postage Policy Missing or Invalid

When I try to revise one of my listings or press "sell similar", it then comes up with the message "Looks like something is missing or invalid. Please fix any issues and try again". I'm very confused as my postage policy works fine when I sell an ite...

Airbag kit

Hello,I am contacting you regarding Exclusive Airbag Kit Dashboard Seatbelts Module Complete.The main dashboard (large fascia) has already been installed on the vehicle. Only after installation, my mechanic discovered that the other components from t...

High Priority Ad getting 0 Impressions

Hi, I started a high priority ad about 4 days ago and it was working really well, generating a lot of clicks and impressions, I changed the daily budget on it and all of a sudden the impressions have tanked down to 0, I tried ending the campaign and ...

Do I have any option but to wait?

The seller's description said dispatch in 1 day and delivery in 1-2 days. It is now eleven days since I placed the order. When I try to cancel, an automatic message says that I cannot, because "the item has been posted". But tracking clearly says tha...

Reduce risk of of being scammed as a seller

Hello! I have just sold a collectible item for ~£300. The seller is international for me as a UK seller- the buyer being in Thailand I was wondering, how do I reduce my risk as a seller? My concern is that the item arrives perfectly as listed, but th...

Selling Replica Guitar 100% For Charity

After my friend's death I was left a Chinese replica of an American guitar. Can I sell it on eBay if I give the whole sale proceeds to charity.

Biug

Bought a classic watch. Didn't work .Had it serviced. Still didnt work. Now I cant find it on my purchases or message where seller agrees to pay for the service. im left with a a 6k bracelet!!!

Final payment recieved

So having sold an item with a total including p&p was £40.41,then less fees was £34.60,then the payment I receive is £27.04!!!! Can anyone explain as the autobot can't!! Thanks for the help

Return postage link does not work

The seller of goods has agreed to accept the goods back. I have received an e-mail from e-Bay with a link to the postal address. The link does not work. Has anyone encountered this before and if so how did it get resolved?

Return difficulty

HiI've sold a jacket which the customer wants to return due to the size. He says he is unable to return it as ebay keeps asking for a photo but he is unable to upload the photo.He wants to return it privately himself.Ebay have told me not to accept t...

Bank account

Hi I set up my selling account and received the 1p deposit and withdrawal but I haven’t received an email for me to confirm the transaction and account are the right one .how long does it take to receive this

Return

So I received my order and the vent was broke connected the seller and he said no problem I’ll send a new. So thought great once I receive it I’ll send him the one I had back even told him that so no one loses. well waited nothing. Contacted him aske...

3rd Party Postage and refunds - Unable to contact Support since 3rd Jan

Hi I've mentioned this before and starting to get annoyed with this now. I'm unable to contact support to make them aware as the chat is grayed out. I've spoke to admins on the forums before and still no luck. Due to the size of the multiple items (a...

Why can I not mark as dispatched on one of my sales???

I have sold five items to one overseas buyer. They put five items in their basket and paid for them, so showing as one sale.The system is not letting me 'mark as dispatched' or add a tracking number.It now shows up as 'dispatch overdue'. I have never...

payment for an item.

10 days ago I sold an item. An ebay message has told me that it has been paid for, but so far payment for the item has not appeared in my bank account. I will not ship the item until I receive payment. It seems to me that it is impossible to contact ...

selling and dispatching a large box

why have i had to pay to print a dispatch label when the cost was set for the buyer to pay the transportand can i claim it back

Easypost

Hi,I've just sold an item that requires the courier to get age verification. eBay has selected a UPS service, which is way to expensive. If I don't purchase a label from UPS and instead choose Royal Mail Tracked 48 with age verification, can I use Ro...

Archived listings

How does eBay archive successful listings and ones that were ended/not successful?How does one retrieve old listings in the account in other words?Thought there used to be an archived section but cannot find it now. Thank you

Faulty item

I bought a trampoline After 2 months metal structure was faulty and not safe to use Ebay seller ignore me How can I speak to EBAY or seller Automated EBAY service of no help. Want to speak to someone please

Home page

Is anyone else having problems with the homepage the bottom of the page keeps covering up everything and it won't let you see what's behind it

Buyer refused shipment upon delivery

Hi, I sent a parcel internationally and buyer refused shimpent upon delivery, saying parcel was too big and heavy for her to carry inside.I paid £140 postage to have it shipped over. The courier now contacted me saying I will have to pay again to hav...

Item description disappers from listed item

After carefully crafting my item description in the text section, the entire thing vanished after listing and the section is completely blank. I re-used a prior similar listing and revised the text accordingly as per eBay instructions. I wonder wheth...

Proof of age

I’m 71 & don’t have a credit card only a debit card which they say is not accepted, how else can I prove my age? I just want to buy some cutlery knives.Thank you.

Help please i

Hi, I have recently sold my first item on EBay. I got a message to say I should get a prepaid label and send via simple posting with an expected delivery cost of just over £5. I’m guessing it was my fault but I didn’t get see anything about postage w...

Collection only buyer had no access to scan or code word.

Collection only buyer had no access to scan or code word. Buyer took items away. Buyer could not find code after a couple of requests by email. Have I got paid and how do I confirm the item has been picked up?Regards A

Customs Fees

Hi,I recently purchased a watch from the USA which unfortunately had to return as the strap was faulty.When the item arrived in the UK initially I had to pay just over £70 in Customs Duties.This I was expecting however the watch was faulty on receipt...

A TV sold as "perfect" shows evidence of LED degradation. Is it my problem now?

Hi there, and thanks for giving me time. I bought a used TV from a private seller 2 weeks ago, and it was sold as "perfect", but having used it for a number of days, I've sadly noticed horizontal banding in dark scenes, although very faint - probably...

Resolved! Counterfit item advertised with Authenticity guaruntee.

The item was advertised with an Authenticity guaruntee. I understand the process is that the seller should have sent the item to an authenticator and then the authenticator send on to me with an indication of their findings. I did not recieve anythin...

buyer has recived items but not showing in tracking and ebay holding money

simple delivery Vanished?

has Simple Delivery ended, because i have listed 2 different items today, and have listed the same items just this week and Simple Delivery is not an option anymore.

Policy vio

hi can anyone advise me as to why when I am posting football shirt I am having them removed saying policy violation even though all items are genuine

royal mail collect 3 January who put a label on the box but not showing on ebay

Royal mail collected my simple delivery parcel and applied a label in my presence, but it is not showing on my ebay account as dispatched - what can I do/

Return query

I sent two albums off, but managed to muddle up the order with the wrong albums going to the wrong buyer. They both asked to return the items, which they did and I then forwarded on the correct albums to the right buyers this time. My problem is eBay...

Lost account

I seem to have lost the account I’ve had for more than 20 years, I tried to sign in and it’s created a new account but obviously all my (100%) feedback and purchase/selling history. Any ideas how to reinstate this account, I can’t seem to contact eBa...

Age verification dlivery

I am trying to list a presentation set of 6 teaspoons, a jam spoon and a butter knife. The listing keeps getting rejected because I haven't selected an age verified delivery option. It would seem that this option is not available to me. I understand ...

Payment

Hi, when I sell on ebay.... do I have to post off before my payment is sent to my ebay account ? Not sold in ages and rules seem to have changed. The buyer has paid me for the goods but do I have to wait for delivery before I get the payment into my ...

Authentication said receive my package empty

The coat i bought was sent to a separate address for authentication. Although i had not known that this was going to happen first but I received a confirmation from Royal mail that package was delivered to Authenticity centre. Then I got a notice fro...

block a member

How can i block a member from viewing my listings

Delivery Change

Item sold where option was collection only but I want to change it so I can mail it . Thanks

personal data

Hi all, I requested to download my personal data one month ago now, and am still waiting. I have requested this data before and it has never taken this long?

Payments

I want to pay a seller in the USA using my U.K. eBay balance but there’s no option on checkout showing to do this.can someone please help

Hi all. I sold a lidded sugar bowl last week. It was extremely well packaged as .

I sold an item.last week. Ive just had messsge from.ebay saying "case opened. You don't need to refund the buyer. You won't get the item back. Thank you for using simple delivery" I have no idea what has gone on here. I received no message from the c...

Item showing overdue on EVRI

Hi I have an order 19-14077-46423It was depatched on EVRI, i got a receipt, and what passes as a POD, though the EVRI acknowledgement is poor. On the EBAY side is still shows as not depatchedthe buyer chased delivery at one point, but then has gone q...

Trading Standards have informed me a purchase is unsafe

A few years ago I purchased a laptop charger, apparently from a Hong Kong based supplier. I recently received a communication via ebay to say that UK Trading Standards have advised that these chargers are unsafe, and should not be used. The supplier ...

Accepting a bid when I closed auction

Hi, got myself in a bit of a pickle. Put my spares or repairs car as auction, someone bid over the reserve so it said will sell. As I'm a bit new to this as well as stupid, there was no bid acceptance so I thought ending the auction meant closing it ...

RETURN LABEL HOW3 TO GENERATE?

HELLOMy buyer has contacted me to say item not as described , I don't agree, nut hav4e refunded her for the item. I want her to return the item to me so need to generate a returns label ( at my cost) but the status says 'return closed' .Can anyone ad...

Drafts disappearing

Several of my Draft listings have disappeared - I did see a reply which said they are automatically deleted after 75 days? Is that correct? Don't you get any warning?! I don't even think the deleted ones are that old?I use it to remind me which items...

Insurance

Im worried about selling fine jewellrey on the site now eBay controls all the postage

I have a listing from 1 year ago that I want to re-list. However I can't see it in my listings

I have a listing from 1 year ago that I want to re-list. However I can't see it in my listings. I only see last 90 days listings? Any suggestions?

Ebay would not accept my Password need to correct my details

Had to change my Ebay account and missed a letter out Ebay now says that I have to wait a Month beforeI can correct it !, Is this correct ?

DHL heavy delivery option not showing

I have a heavy, 49kg, and large item listed but can't find how I add DHL postage. It just suggests £4 or similar - I don't think so!

Collect from address is wrong

‎22-10-2025 10:28 AMWhen listing an item, it incorrectly puts my previous town & I cannot change it to the correct town, though the postcode showing is my new one? I can't find anywhere to change the 'collect from' details. Any ideas? Thanks

Vat

Why is FedEx chasing me for VAT when the item has been returned and refunded ?

Return

I have sent my item back ,as the printed label told me to do and eBay as still telling me to post it??I have gone back to the parcel shop and scanned my barcode again and they also say it’s been posted…help!!!

Faster payout tracker

My faster payout tracker has reset after i have met the criteria its reverted back to zero as though ive got no sales and i cant seem to contact anyone to sort it out.ive had 1 case raised yesterday which i promptly resolved by issuing a full refund ...

Resolved! Commodity Codes

Hi,How do I input a commodity code on my eBay listings and have it applied. I’m selling Collectors coins and eBay buyers in Europe are being charged ~20% VAT. This is WRONG! For collectors coins, the correct rate is ~6%Commodity* Code 39053900 pre-19...

Resolved! I think someone tried to scam me

I recieved an ebay message this morning and well... I'll let the screenshots do the talking.I've hidden the user's username and avatar just in case/policy reasons/etc.From the start I knew this didn't look right. I went through all my Orders (sold it...

eBay estimated delivery times unrealistic

Ebay says if a buyer purchases my £5.50 item today Thursday 11.14am 2nd class it could be with them on Saturday! This is not possible for 2nd class post! It does not arrive in 24 hours, especially when eBay says I have until the following Monday to p...

Scam

a little bit anxious as I’ve sold an expensive item. A handbag and I keep reading about scams. is it worth it

Strange behaviour

I'm astonished that eBay (in their infinite wisdom) have decided (out of the blue) that my card and bank account are 'on hold' because my card/account is now invalid. I spoke with a customer service agent who told me that I have to put another card/a...

How to open a return case after 90 days

I bought an item, it is now past 5e 90 days but I have subsequently found out the item is fake. How do I get eBay involved as all the help pages offer me no help.

Unable to contact seller

When trying to send a message to a seller in “contact seller “ my messages are not going through… it says on the screen “Ebay AI enabled” Anyone else had this?I have searched around and found a email address for the seller so I have managed that way…...

I Think Someone is Fraudulantly Using My Address as Their Seller Address

I have received an item delivered by Evri yesterday, a baseball cap. The item was a baseball cap in a tatty cardboard box, it was addressed to my private address. The label is an Ebay simple delivery printed label. I am a seller but have never seen t...

Refund

Bought some software that allegedly came with 12 month subscription. When I received it the software only worked for 3 months and then stopped working. Tried to contact seller but no response at all. A few hundred pound down the drain. What do I do?

Appeal

Hi there, how do I appeala refund request and ask eBay to stepin to help?TIA

battery hand held saw

how do i buy battery hand held say having loads of trouble as i only own debit cards and not credit card as the saws a bladed item how do i verify my age.

cancel a eport of buyer

Hello,I reported a buyer but later found out that it was my fault.How can I cancel my report and apologise to the buyer.

Two Parcels lost in transit and trying to contact Ebay is problematic at best

Two recent purchases have gone missing with their respective couriers..German purchase using UPS, lost in their system from 15th January and UPS will not mark the parcel lost despite agreeing its probably lost in an email chasing them. Seller appears...

Non-paying bidders on vehicle sales

Several times now, when selling vehicles, I have experienced winning bidders who just go silent when it comes to paying or arranging collection. It has just happened yet again.I understand eBay's general approach to non-paying bidders (which in my op...

releasing money when hand delivered and a postage label was printed

I printed a postage label for my item. The buyer wanted it to be delivered by hand as it was expensive and delicate. we arranged to meet half way and hand over. He paid through ebay but the funds are now stuck as the postage label was never used so i...

Too late to repair rating?

Am a private, infrequent seller for many years with what was a 100% rating. I was shocked to see my seller rating dropped f to 93%. I think this stems from a buyer who claimed she did not receive an item I posted with an eBay label and Royal Mail. Ve...

Return damaged item

I am trying to create a return and eBay just keeps giving me a message there is a problem, that it’s not me, it’s them. Any ideas why this is happening and how to get around it ? Thanks

Ebay basket

I cant access My ebay account shopping basket list for my orders

Sold an item and it's heavier than I thought - simple delivery label is for 2kg but item is 3kg

HiEvri - simple delivery.Made a mistake when I listed the item, I put the weight as up to 2kg, but now it's packaged up it's nearly 3kg.I thought I read somewhere that this might not matter, but I can't find anything in the support pages.I'm happy to...

Item shipped but payment not received – Order 07-13978-37317

Dear All, I have already shipped the item to the buyer. The shipment was sent with tracking number YR446598524GB (Royal Mail / Deutsche Post). Proof of shipment and the receipt are attached. At this moment, I have not received the payment, even thoug...

Assured fit

Typed reg, make, model, number etc into the relevant boxes and I keep buying parts that are 'assured fit' but when they arrive they do not fit, yes I'm getting hassle free returns but how am I supposed to know it fits when I'm told by not only the se...

Resolved! Sell a bandsaw

Hello Peeps, I'm hoping someone can help.I'm trying to list a bandsaw (A heavy machine that needs to be plugged into a socket in order to function.) and ebay is panicking in case someone under the age of 18 buys it and runs into town (using a very lo...

How do I set up my account so I don't have to do this ridiculous age verification every time?

Getting jived off, particularly when out and about just wanting to make an initial bid on something and it asking for my credit card details when I want to bid on a sharp object! Surely one verification is enough! How can I set this up so I don't hav...

buyer refuses to give me 6 digit code

I sold a 4 seater sofa to an individual who paid me through PayPal. He claimed to be local and had a van and was able to pick it up this evening. We swapped numbers and I agreed I would help him lift it into his van. So far, all good, good comms. He ...

Faster Payout Criteria Reset

Hiya, Not quite sure what’s happened here or how to open a ticket for it. I completed the criteria for faster payouts (10 sales, over £150, 0 cases) and was just waiting for it to update with the last few completed sales (last time I checked a couple...

Return closed after i returned the item

I ordered a fancy hairdryer for my daughter for Christmas, they sent the wrong item. I contacted them and they raised a return. The item was too be collected by DPD but they never arrived. I contacted shark again and they reorganised the return. This...

I have sold an item recieved pament ith QR code and address label .now customer wants me to send to

I have sold item received payment and QR code label sent. Now customer wants me to send to a new address. What do I need to do regarding the QR code first sent please. Not done this before.

Buyer Taking Me To Court Over a Year After Item Was Sold

I've found myself in a very stressful situation from what I can see, through absolutely no fault of my own. I've been selling on ebay for years and always make sure my buyers are happy so my feedback in 100%, however this transaction has made me neve...

Problem in generating Simple delivery label

Hello i am using ebay simple delivery labels, for the last 4 days i am facing problem in generating labels, when click it on get label it says something went wrong. is there anyone else who is facing this problem or is this specifically related to my...

Combined postage problem

Hi, I’m a private seller and someone has purchased 2 items. I’m happy to combine postage but this simple delivery system hasn’t calculated it. Ive refunded the buyer the additional postage but because both items have separate postage labels I can’t m...

Returns

Я продал лампу будильника, и покупатель сообщает, что у лампы не работает свет и хочет вернуть, но в объявлении написано, что возврат не принимает. Приял я возврат, вернутся обратно и проверяю лампу, и свет работает, я думал, что продам, и все в поря...

Seller not responding to messages over faulty product

Hello, I purchased an E-bike in July 2025 and in October in same year while riding to work, the front wheel snipe and the fork pulled off from thebolt and disc and i was fortunate enough doing a low speed at this time and i managed to stop the bike a...

DHL charge for delivery

I bought a camera from japan for £743.82,i did read there may be a delivery charge but not £159 from DHL,i wouldn't of bought it otherwise,there was no mention of £159,i paid for it through paypal over three payments so have paid one third...i havn't...

accepting offers

Ebay are declining offers on an item. They say that there is already a bid on the item and cannot accept offers. The bid is under the reserve price and the offer is a good one.

I've Paid for Delivery & Import Duty, but eBay nothing arrived but eBay Buyer Guarantee won't refund

I bought an item from Japan, which was listed as free delivery but the import duty was my responsibility. I paid the duty and the delivery charges but never received the purchase. I assumed that I could recover my cost from eBay purchase protection s...

Faster payout criteria reset to zero

I was so close to hitting the criteria. No cases, well over 10 orders and about £135/£150 of total sales last time I checked. But yesterday everything reset back to zero. Has anyone else had this? I've had my account since 2002 but only really starte...

Resolved! mexfurniture t v stand not fit for purpose

Ordered large tv stand 20th dec 2024 ,it arrived 27th dec 24 ,flat pack nightmare but looked brilliant ,22nd dec 25 noticed that the drawer wouldnt close properly ,looking closer into the issue found that the top section and middle section of unit we...

multipliable postage charges

When I create my listing and choose the postage option, depending on the quantity which is purchased, how do I ensure the cost I show for delivery is multipliable? e.g. I show £35 for delivery based on a pallet network, which works if they purchase l...

Sold to lower bidder...i am NOT blocked from this seller

Bid in time with about 8 seconds left, this went through but was then told i had been outbid at the price i had just beaten.. i am NOT blocked from this seller. NOT HAPPY as i have been after this for years

Combined postage but 2 items sent

I have recently bought 2 items from the same seller, I got combined postage, ebay sent her 2 labels with the exact same tracking number, she then posted out the item's separately. 1 item was received but I've not got the 2nd one. Evri as marked it as...

Refund

I bought a product three weeks ago, after contacting the seller I was told I selected the wrong drop down. However even the wrong item hadn’t been sent and there was no communication from the seller. I applied for a refund but the seller messaged me ...

About returning item

I bought a hand blender, It is described as having a 1120 w motor, and the first time using it, making a banana smoothy, that any blender should be able to do, it started making a weird noise, I could smell burning and heard a clunking noise in the m...

where is my depatch tab as i only send 1st class not tracked

Brought a product from a seller he wont refund, ebay have sided with seller????

I purchased an extended HDMI lead, approximately 20 feet in length, with the intention of connecting my Swann DVR to a downstairs monitor. Upon unpacking the cable, I noticed that it was described as a “data cable”, which immediately raised concerns ...

Selling multiple items.

I have three items for sale. They are listed separately. A buyer wants all three , and we have agreed a discount. Postage is free. How do they pay me as the amount for all, as advertised, is more than we have agreed. Thanks

Incorrect postage

The post office has put the incorrect postage stickers on the wrong items and buyers have got incorrect items

HMRC tax information block applied incorrectly to personal seller account – need help

My eBay account has been blocked with a message asking me to “Add your tax information to continue to receive payouts.”I am a private individual, selling my own personal possessions only. I am not a trader and not operating a business. I checked dire...

Recent warning for Defamation

Recently i was warned for Defamation by Ebay when i messaged a seller and stated the goods they supplied were counterfeit, however for the private message to be defamatory, it would need to be shared with a 3rd party, which it was not, therefore the ...

Item preordered last april still havent recieved order and the seller has blocked me

Item preordered last april and I still haven't recieved the order and the seller has now blocked me

Getting buyer's money back for unused Simple Delivery labels

Hi - How do I reclaim my unused Simple Delivery postage money back from Ebay, please? I bought three items from one seller, over two days, on Simple Delivery. There was a delay in posting but the seller then posted them all in one box, using one of E...

Resolved! insufficient postage by seller on replacement

I bought a small bottle of mineral oil (from a business seller), on 29th December; on arrival on Saturday Jan 3rd the bottle was leaking. The seller said they would replace on the Monday. They posted much later than that. And with insufficient postag...

Postage preferences

resisting an item, but will not accept any postage preference from the drop down box, & also says simple delivery will override whatever I choose, it doesn't make senseAny help would be much appreciated

Resolved! Direct contact with eBay!

I have requested a return on this item as it is damaged. The seller has agreed however, he has sent me a return QR for me to take to a Royal Mail depo I have emailed him via eBay requesting the item is picked up from my home as it is too big for me t...

Wary of scam

Hi,I bought a ps5, contacted the seller to ask if they knew which day they might dispatch as i have it coming to my work address (i am a postman, so it will not leave Royal Mail delivery chain), i just wanted to see if i should let my colleagues know...

Simple Delivery not used.

Hi folks, After some help. I am a returning private seller after 5+years break. I sold an item for £35 but was confused by the whole simple delivery thing, I didnt realise I had to use this and use the label provided. Instead I have just taken it to ...

Resolved! Buyer asked for a video before they would pay

Hi,I received an offer from an ebay member, they asked for a video of the item to be sent to their email address before they would pay for the item. I find this a bit odd.Is it a scam?

Scam

They sold me an account with loads of stuff on it for £100 but I can’t change the email of the account till end of February or sometime in March, but I’m not sure if i’ll be able to get a refund if the Seller decides to log me out since the email of ...

S

Hi can anyone help me, I bought a necklace from a seller, but the item was disappointing, so sent it back last month, but I received it back again because the seller had held on to it for a month, now eBay are saying the time has elapsed to get a ref...

Location

The location on my items for sale always states Farnborough. I did once live in Farnborough but when I moved, many years ago, I deleted all my Farnborough addresses (all five of them: home, dispatch, return etc. etc!) from my account details and ente...

Postage Rates

I'm trying to enter a postage option for an item I'm selling but it's not giving me a choice, what can I do? TIA

Missing parts

I bought a dual monitor for my son for xmas, there were so many parts missing most if all the vesa plates to attach the monitors to the arms...i sent a full list of everything that was missing..they offered me £10 max I refused they are now ignoring ...

I phone 17 item is sold but never gets delivered

I am calling to report a recurring failure in your platform’s security. I have attempted to purchase an iPhone 17 Pro Max multiple times, but sellers are failing to fulfill orders. I am forced to wait for the delivery window to pass and then manually...

LInking to printify

Does anyone know if you can link account to printify and if so, how?

Incorrect label created - how do I change the label to a different weight/size after?

Infant formula

Hi, I'm trying to list some unwanted kendamil Infant formula. My son became allergic so cant use it but I had a subscription set up. I've priced them under the RRP however ebay is saying I can't sell as im not a business and might inflate price? They...

Post office size issue

I sold an item and the default for the item is a 'large letter'. Buyer has paid. At the post office they say the item is too big. Can I amend to small package or is it too late. What are my options? I have a QR code which is useless now.

Buyer will not collect

Hi, I sold a large item and stated it was collection only, the buyer bought and paid for the item (£20) it has now been 3 months they have not collected it and won’t reply to my messages, what can I do? Thank you

Resolved! stock levels wont save

I'm trying to update my stock level, which is working, but when I close down, it does not save. I've had a very frustrating 5 mins trying to send information to eBay, but getting nowhere fast. Can anyone help me ?

Combined postage refund

Hi i have sold 9 separate items to the same person they all have this new simple selling prepaid labels because all of the items fitted in to a small parcel i have saved the customer £16.00 I haven posted out the parcel leaving 8 listing's ready to b...

Resolved! Sale event

guys i have this issue someone help me please, Thanks.

Scammed - 21/01/26

I have been scammed by a lowlife. I ordered a rather expensive item but when the packet arrived it was a very small jiffy bag and a scrappy bit of bubble wrap, certainly not the larger box I was expecting. I immediately reported the "item not as desc...

Guidance Needed on eBay Business Ownership While on Work Visa

I hope you’re doing well. I’m seeking professional advice. Over the past three months, I have been actively working on and growing an eBay account from scratch. I recently became aware that running this type of online business independently may not b...

Warranty for new drill purchase.

Hi, in September I purchased a new WORX drill, the description included 3 year warranty. The chuck has now developed a fault but WORX say warranty invalid unless bought direct from them. What can I do to highlight this? Seller will not respond except...

Someone is using my email address

Got an email in french from ebay. It's my work email so not widely known. I am in a small town in Northern Ireland so I'm assuming they typed something wrong.How do I contact ebay to tell them to take my email off this account? I have tried looking t...

Click and Collect not an option

I am selling a camera (£300), but I have been advised by eBay that Click and Collect is not available as an option for this. The eBay agent did not give a valid answer. Help required. item number 147100908126 Thanks

R

I am trying to refund a buyer however when I put my card details in I keep getting a message saying they can’t verify my details. This is a Barclay card which I use in a regular basis has anyone else had this problem ??

Winning bid not replying

I sold my car on Saturday, I messaged the winning bidder and they said they would arrange collection.I messaged them on monday to ask for any updates and then again on tuseday but they are not replying, it is now wednessday, I have never sold on ebay...

Returns

I am not sure I am in the right place, but I had basically put an order in for a e-bike, but later realised it was not EU legal, I had cancelled the order since it had no been registered as shipped yet, then that cancellation was rejected and I had t...

Ebay Payment Confusion

I've successfully sold two items and the funds are in my Ebay account.I am utterly confused about how those funds will be paid to me?I have searched the Ebay information, but it reveals no clarity.How do I receive funds from the sale of my items?

Need new delivery label

I clicked the wrong option, no easy way to change, says get in touch with customer service, cant actually see any option that helps resolve the issue. Guidance needed.

Resolved! Seller has relisted before I’ve paid

I won an auction late last night for £7.54, I just went to pay for it now and noticed that the seller has the same item relisted again with a starting bid of £10.79! It is not something that they have more than one of, it’s the same secondhand item a...

Traffic on ebay is horrendous

I have products that are listed for months with only 4 views. i change the keywords around but nothing seems to happen. Do people still shop on ebay or is it no longer a thing. Are any sellers experiencing the same problem?

Spoiled aloe juice

I purchased three bottles of Forever Aloe Juice for £62 in November. The best-before date on all bottles was 2027. I have been using this product for over seven years and am familiar with how it should taste. Two of the bottles tasted off despite bei...

Return item

I initiated a return recently as advised by the seller because I’d bought the wrong item , the intention being to re order the correct item. When I printed the returns label I noticed that the weight limit was insufficient, there was no way I could f...

Warranty on laptop

Hello, I purchased a laptop with windows 11 and MS office installed on 30th August 2025, less than 6 months ago from IT Monsters. Following an update, all the installed software is corrupt. I have tried contacting them but they are not responding. An...

Chinese stuff

I am totally fed up With ordering items on ebay only to find out after payment that the item will be delivered from China.If you purchase an item from ‘eBay Commerce UK’ why does it have to be returned to China.All items sold on ebay should be clearl...

Cancellation request pending appears seller is amazon drop shipping

Good evening,I put in a cancellation request when I realised the item would not arrive on time. After 5 days there had been no sign of communication from the seller that was being dispatched. I decided to cancel (have never cancelled this late before...

cant sellitem to republic of ieland

im having trouble selling to customer in rep ireland he cant complete for some reason any ideas

Problem bidding

When bidding this message comes up unfortunately, this item isn’t available for purchase in your location. it will not let me bid or buy it now any ideas

Age verificaion

I do not have credit card but wish to purchase some masonry chiels. How else can I verify age ????

fake dewalt batteries

where do we stand with unknowingly buying fake dewalt batteries. I asked the seller if they were genuine batteries and they said they were.ive since found out there not and its past the return date.

Faulty goods

I ordered an air fryer on the 11th of February 2025 and last week it stopped working so I contacted the seller and when he got back to me he suggested that I find someone to repair it myself, I pointed out to him that as it is still under guarantee i...

Listing an item in our eBay shop

We can't seem to list an item in our eBay UK shop, it says it is listed, but it is not in the shop.

Recieved unwanted pacel

Today I have received a parcel that was addressed to my myself (yodel inpost) and also recieved an email confirming its been delivered from an ebay seller. However I didn't order the item nor is it showing up as a purchasef item.. How do i go about c...

Feedback query

How do I retract feedback , bought from a seller , product broke just outside 30 day money back , seller won’t refund eBay won’t help. I want to report seller , so other potential buyers are aware of this we

Ebay permantly restricted my account but won't tell me why

I recently setup an Ebay account for my business. I listed 4 items and then was restricted indefinitely with no explanation why. I even tried calling them but they couldn't tell me why either. I can see many other stores similar to mine on Ebay and I...

Resolved! Business seller still refusing returns label and refund for smashed item in post.

This is getting beyond a joke, now.I bought a glass vintage icicle from a business seller which was very poorly packaged and arrived in smithereens.Sent pics immediately and said it had arrived damaged. total cost, including postage was £11.50. I rec...

Resolved! Refund received befire I returned defective item

Hello, I had a faulty small battery that I requested to return. It said that I had until 30th January to return the item for a refund and I would receive an eBay return label.However I have now already received the refund and it says the return is no...

Sellers buying off Temu and then selling for 3x the price

Has anyone noticed how many sellers are buying from Temu and then flogging the rubbish items on eBay for 3x the price. Seems wrong to dupe the public that way. Can anything be done?

Refund of postage issue

Sold item on 29/11/25. Buyer chose DHL as courier with collection booked for Monday 1/12/25. Waited in all day with no collection attempted? Spoke to one of your representatives and was told "normally in simple delivery, if the prepaid by buyer label...

fake watch

I purchase a watch for a Christmas present and found out it was fake. I asked the seller for a return and refund and he has ignored me. Ebay was contacted 2 days later and they said he had until Jan 2nd to respond. Been talking to customer support we...