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Seller Update: January 2025

We’re kicking off 2025 with some important enhancements and updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February

As we wave goodbye to January, I wanted to update you on exciting changes coming in February.

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Update regarding “Urgent - VAT action” email

On 17-19 February, some sellers received an email asking them to update their UK Value Added Tax (VAT) registration on eBay or potentially be restricted from selling. This email was sent in error. Rest assured, this does not affect your ability to se...

User avatar by Community Team • Community Team
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GPSR - EU Customs procedures

There's been a lot of general talk about this, but I'm struggling to get any info on how it will actually work in a practical sense. When an EU country receives a package, how will they determine if it complies with GPSR rules? There are no fields in...

Festive Fun Discount

I have just noticed a discount code has been applied to my listings by Ebay. The Festive Fun promotion started at midnight on the 2nd and goes through until the 9th December.Assuming this will be for all business sellers. Simply make a purchase of£50...

GPSR compliance to products already on sale

Hello, I am struggling to find a definitive answer on this. We sell products in UK & EU. Products which are already on sale, will they need to be submitted for GPSR? Or, is it only products placed on the market after that date which the GPSR comes in...

Text from Evri scam doing the rounds again.

Had a message today from a buyer asking for help/refund for a parcel due. They had received this text from 'Evri'. It's an old scam but hopefully, may help someone by raising awareness again.The parcel arrived as planned a few hours later without any...

New Defect Removal policy

Just in case you are not aware, as o fnow there is a new aproach by eBay to defects and thier removal: Seller help is changingSeller help is becoming more personalised, and we're making it easier for you to request the removal of feedback, defects an...

Item not received. Tracking says delivered.

I posted two items in the same parcel to a buyer from the USA. He has received one and left positive feedback. He has claimed non-receipt of the other item packaged in the same box. The parcel was sent Royal Mail tracked and signed and the parcel is ...

eBay have it all wrong

So my account has been reviewed and eBay determined me to be a below standard seller.I have a 0.42% defect rate yes thats right under half a percent. Imo this is crazy, it's a fairly new account only a year so I've sold 722 items and have 3 defects. ...

User avatar by • Contributor
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  • 17 replies
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Listing cancelled by Ebay after buyer paid.

I received this message from eBay a couple of days ago:'We wanted to let you know that a bid for the listing below was cancelled because of an issue with the buyer’s account:**********We understand that this must be disappointing, but unfortunately t...

User avatar by • Contributor
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  • 3 replies
  • 0 kudos

Do a search run on your items

Good morning all,I did some research last night on the types of items I usually sell well at this time of year….I appreciate the market is forever fluctuating but this is what I found…1) Search for tea pots (no filters) - the majority shown to me wer...

Send offers to buyers - 4 days rather than 2...!?

I sent some offers this morning (from two accounts) and have just noticed that they are all for 4 days not 2. I've never seen this before - is it a new thing implemented on today's updates (I know they often do these things on Fridays) ? The last off...

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