Seller Update: January 2025
We’re kicking off 2025 with some important enhancements and updates.
Weekly Chat with the eBay Community Team
Open every Wednesday from 2pm-3pm
Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February
As we wave goodbye to January, I wanted to update you on exciting changes coming in February.
Community Mentor Programme
Experienced eBay sellers and buyers, helping other users with all things eBay.
Forum Posts
Update regarding “Urgent - VAT action” email
On 17-19 February, some sellers received an email asking them to update their UK Value Added Tax (VAT) registration on eBay or potentially be restricted from selling. This email was sent in error. Rest assured, this does not affect your ability to se...
Ebay Now assisting fraud with no Seller Protection
Ok, seems i only come on here to moan as something that ebay has done, but this needs to be seen by everyone as a warning as what Ebay is assisting. We all know that ebay has been in the past an easy tool for people to manipulate to there own advanta...
Resolved! Buyer claims INR
Hello. This is my first time posting and asking for help. I have bought and sold many items without a hitch so far, but there's a first time for everything. I just got a INR notification about one of my items valued at £75. The tracking shows it has ...
How do you report a business pretending to be a private seller?
I've stumbled on another seller who has some items fairly similar to mine. However, despite selling several lines which are obviously produced by themselves, and selling hundreds of each line, they are still somehow registered as a private seller. Th...
Can’t select quantity on multi variation listings
kat@ebay Not sure how long this has been an issue but on the iOS app for iPhone and iOS app for iPad it’s not possible to select quantity on my multi variation listings even when multiple items are available. The selection box is greyed out! I’ve tri...
Resolved! Listing Removed Due to "Counterfeit" Product & Insane Chat Session
I have restarted selling on eBay after many years' break. One of my items, a cheap brand article of clothing, was removed for being "counterfeit." I eventually got through to someone on 'chat' after jumping through hoops with their automated suggeste...
Negative feedback from a buyer who kept the product
Hi everyone, I'm having an issue with one of my recent sales on eBay. A buyer left me negative feedback, claiming that the item was not as described. Interestingly, the buyer kept the product and did not attempt to contact me or ask for a refund. I h...
It’s a mockery
So I’m just perusing the dollshouse category. I come across a listing by a “private” seller. I read the description and at the bottom of the description it says, my wife has a real dollshouse shop and it gives the address of the shop….And we have to ...
Sales figures
Hi. I’m in my first year full time and have a question about the sales figures… When I get a return and then relist for it to sell again, does the figure from that initial sale remain on my total in the sales report? just thinking in terms of my tax ...
Listing Variations Bug Reported
I've noticed a bug when creating a new listing with variations with the first photo shown not being the default main photo but one of the single individual items. Tartan Ware Napkin Rings as an example of one of our listings affected. I reported this...
Resolved! GPSR Silver Jewellery
Can someone explain how I attempt to comply with GPSR as a business seller here in the UK for selling silver jewellery bought from UK wholesaler? They buy from UK and they Import products, they won't give me their product suppliers details for obviou...
Immediate payment for Buy it Now items - can I cancel this?
I have a regular buyer who is outside the UK. He bids on my weekly auctions and we have agreed that I invoice him every 2 weeks which helps to keep pp costs to a minimum - and this works well for both of us. However within the 2 weeks when he tries t...
Who is right - (Private) business sellers
With regards the long running Q&As about trying to report business sellers on private accounts, we now have 2 answers. Who is right and who is wrong Anita - You can report these sellers here (link) > select 'The seller has violated one of eBay’s poli...
Bit of a tricky return that has not returned!
Morning all, Bit of a tricky one here. I had a higher value order (for my shop) the week before last, I sent it tracked 48 and realised it's not marked as delivered yet. I checked the tracking on RM and it seems that delivery was attempted on the 20t...
GPSR Compliance - Manufacturer no longer in business / pre date CE marking
Hi all, We sell mostly second hand model trains, quite a few go to the EU, we stock a range of different manufacturers, and some of them are no longer in existence, and some of the stock pre dates CE marking etc and there is no safety documentation. ...
HOW TO SUGGEST ANOTHER ITEM A CUSTOMER MAY NEED WHEN PURCHASING AN ITEM
SAY A CUSTOMER BUYS AN ITEM FROM MY SHOP, BECAUSE OF MY EXPERIENCE I KNOW THAT THEY MAY NEED ANOTHER ITEM FOR THE SAME REPAIR, HOW DO I PROMOTE THE SECOND ITEM, ON THE ORIGINAL LISTING?
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