Seller Update: January 2025
We’re kicking off 2025 with some important enhancements and updates.
Weekly Chat with the eBay Community Team
Open every Wednesday from 2pm-3pm
Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February
As we wave goodbye to January, I wanted to update you on exciting changes coming in February.
Community Mentor Programme
Experienced eBay sellers and buyers, helping other users with all things eBay.
Forum Posts
Oh that feeling
When you sell something cheap and pay fees, only for the item to reappear for sale at 10 times the price you sold it for and the private seller who bought it pays no fees… So yes my fault I sold it cheap but arent private sellers only supposed to be ...
Resolved! NI number for US Citizen business account
I opened my personal Ebay in 1996 in the US as a US citizen. I moved to the UK approximately 15 years ago and switched my banking details to UK bank/address with the same Ebay account/email. I need to add my US Social Security number to my account fo...
Resolved! New Updated Messaging - you can't send an offer now!
The new "upgraded" messgaes is a bit *bleep*. There doesn't seem to be any way to send an offer to a buyer through messages anymore. This was a really useful feature - if a buyer made you an offer in a message, you could instantly send them an offer ...
Seller level downgrade due to decline in buyers on here
Downgraded shop level to basic shop as anything more was not justified for the price chargeTried promotions, nothing came of this other than high payments going to ebaySend offers out, nothing back from themChecked and improved keywords in titles, de...
Cannot send offers
For some reasons offers are not sending today. I'm trying to bulk send 10, it's not working, neither on the app or desktop. I've tried to send them individually, same result. Anyone having a similar problem in the last 6 hours or so? Seemed to be wor...
Click & Drop NOT importing Orders from eBay
I have two instances of orders NOT being imported from ebay to click and drop, one on the 14th of March and another on Feb 27th. Was there an issue on these days ? It is most concerning as in both instances it is random and isolated and i have had cu...
Simple delivery being forced onto business sellers
I was checking my listings yesterday and noticed all of the listings I had added over the last 24 - 48 hours have had the postage prices / delivery options changed (not by me but by Ebay). How do I eradicate this ? Any help will be much appreciated. ...
Ebay asking for my Nat Ins Number
I have had a e mail for E Bay asking for my national Insurance number so i can contiunue to sell on e bay I am a registered business and have been for over 20 years I am VAT registered and have been for over 15 years with my VAT number oin my e bay a...
Consolidated data from placements in promoted listing advanced
I have been trying to adjust my keywords to improve my ROAC but have come across this. Consolidated data from placements in promoted listing advanced. It is in every different item (17) and is performing really bad. An ROAC of around 1. I would close...
I accept counter-offer - buyer isn't notified. New glitch?
So I watched an item. A seller sent me an offer with the option to counter. I countered. Then heard nothing back. I was just paying for some other purchases when I noticed my basket was still showing as having an unpaid item. The seller had accepted ...
Resolved! Negative feedback Policy leaves sellers without adequate protection
I've sold on eBay for 21 years and for the most part very much enjoy the experience with helping customers and their positive experiences of my products. However, recently I've received negative feedback without any prior communication for an item wh...
Asked to provide my NI number.
I received an email today requesting that I update my account and provide my National Insurance number, as I have reached the threshold for either items sold or the selling limit.My question is this.. I am simply selling some personal items that have...
Why are my listings not getting the 'Buy 3, get 1 10% OFF' call to action in search results?
Why are my listings not getting the 'Buy 3, get 1 10% OFF' red call to action text under the delivery details in search results? My Listings: Other Listings: My Listing Full View Showing Discount:
eBay's false estimated delivery dates, now several messages from buyers not happy.
I have been going on about this issue like a broken record. I have reported it several times and even been on the community chat several times. Ebay claim the EDD's are working fine. They are not. Ebay are giving buyers delivery dates as same day del...
No Sales in March 2025 - What happened to our once best selling platform
We have noticed a sudden decline in sales and since last week we are on Zero. Has anyone else noticed this issue and is this related to any new changes by Ebay. What happened to our once best selling platform.
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