Access your premium service badge now

[joybellelondon]

Hi there,

I received an email from eBay on 29th May saying 'Access your premium service badge now'.  I read through the requirements and made a few tweaks to my business policies in order to qualify.  I am offering free UK postage in 3 days, express delivery options, tracked services,  30 days returns, seller pays for returns.  However, I still can't see the badge on my listings.  I have just spent 45 mins on the phone to an eBay customer agent today who clearly had no idea how to help.  I am a top rated seller.  On my seller dashboard it says none of my listings qualify but she couldn't help identify why this is.   Does anyone know why this might be the case? Many thanks in advance. 

[therenewalworkshopltd]

Do you have dispatch set for the same day?  You can have a very early cut-off time, but without that, it doesn't usually display.

It can also take a little while for the badge to appear.

One question though, why do you have both RM 48 and Tracked 48 with a charge?

I would have thought one or the other depending on value surely?

[kraveantiques]

Hi.

There are a few other requirements that you can check in your ebay account like.

Cases closed without seller resolution: No more than 2 (or 0.3% of transactions)
Transaction defect rate: No more than 0.5%, associated with no more than 3 different buyers
Late delivery rate: No more than 5 (or 3% of transactions)
You have at least 100 transactions and £1,000 (€1,500) in sales during the last 12 months with UK and Irish buyers.

[therenewalworkshopltd]

But you wouldn't have Top Rated if you failed any of those requirements and that's already been established.

[the-nutwood-collection]

The TRS doesn't kick in until the next evaluation period.  Have you had an evaluation since you 'tweaked'?