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Chat with the eBay Community Team | eBay UK

Help from the Community

Chat with the eBay Community Team

Created May 10, 2026

27 members

190 discussions

jayc2244
Incorrect Oil Quantity Received – Advertised as 6L, Received 5L
we’re do i stand with this in the listing it stays 6L of oil Incorrect Oil Quantity Received – Advertised as 6L, Received 5L Hello, I have received my order for the “5W-30 6L Engine Oil & Filter | Flush Additive” kit. However, upon opening the package, I noticed that the oil supplied is a 5-litre container, whereas the listing clearly states that the kit includes 6 litres of oil. Could you please clarify this discrepancy and arrange for the missing 1 litre of oil to be sent, or advise on how you would like to resolve the issue? I have attached photos showing: * The eBay listing stating 6L of oil. * The oil container received, which is clearly labelled as 5L. jamie
3 weeks agolast reply 3 weeks ago
4
ahelsam
HELP NEEDED RE SIZE & WEIGHT OF PARCEL NOT ACCEPTED BY ROYAL MAIL

I sold an item and the postage was £2.72. The parcel was not accepted at Royal Mail as the item did not fit as a Large letter and the weight said 100 grams but it weighed more than that. I have no idea what to do. Cannot find a contact number to speak to Ebay. Anybody have their phone number.
3 weeks agolast reply 3 weeks ago
2
doods123
Can't sell item
I'm trying to sell item on ebay with my correct postcode and country etc,but keeps telling me postcode not recognised, can you please tell me why.
3 weeks agolast reply 3 weeks ago
1
shaza40
Global Shipping
Hi I tried to change my live listing to include the Global Shipping but I cannot do this? I then created a private listing but the Global shipping option didn't show up - any idea on how I can do this as I have had a inquiry from overseas? Thanks
3 weeks ago
0
roverviews
Oh no, Wheres Marco and Kat?

I used to enjoy reading through the community posts each week and especially the questions to and the carefully controlled politically correct responses from the Ebay community team. I do hope Marco and Kat havent been replaced by another faceless AI.
3 weeks agolast reply 3 weeks ago
3
meme-3099
Almost 12 day use my account after that my account suspended
Almost 12 day use my account after that my account suspended I already upload all offical document. 2 times ı got the email from ebay your account fully verified . What ist the problem with ebay ?
3 weeks agolast reply 3 weeks ago
1
zisa-6562
Ebay customer services
How can I call ebay customer services. Please advise.
3 weeks agolast reply 3 weeks ago
1
crp1810rach
Crap service
How can I get this shower to call me back spoke to a aArjsn from customer services who guaranteed to call me yesterday at 12pm but never did Sent me an email but you can’t reply the customer service from eBay is crap
Jun 22, 2026 at 5:33 PMlast reply Jun 22, 2026 at 6:37 PM
1
military-incorporated
Has eBay's Policies and algorithm Changed
In recent times we've seen our eBay sales drop to almost critical levels, numbers we've never experienced before, which is extremely worrying considering in the past 2 years our stock offering has increased by almost 300% on the platform. We've also started having items removed when they don't breach any of eBay's policies, we're a military retailer and their AI tools seem to be removing military items under the policy that covers police and emergency services items, which our items do not fall under, when we spoke to eBay they said there was nothing they could do. I remember a few years ago there was an algorithm change, which caused huge disruption for a few months and a drop in sales, does anyone know if eBay's policies towards collectable sellers have changed and also if there's been a change in the algorithm and AI tools?
Jun 22, 2026 at 12:25 PM
0
chriscraftycurios
Free postage but chose buyer pays?
All my listings have been changed to free postage. I had them all set to buyer pays. I'm happy to use simple delivery, for me it is as it sais, simple. There is no way to bulk change to buyer pays despite it being Ebay that reset this option. If all my listings now say free postage does this mean simple delivery is no longer an option? I'm confused about this, will it mean I have to remove all my listings and re list them?
Jun 22, 2026 at 10:36 AM
0
hambev
Wrong Parcel received, Correct Label!
I sold a item, when Evri delivered it was not my parcel, buyer asked for return, I didn't want the item back as it was not what I sold. EBay refunded buyer. I just cannot understand how this has happened, anyone else had this problem?
1 month ago
0
bretonbrocante
bladed items policy
I had a pair of scissor type cigar cutters removed under the bladed item policy - but I am unable to use the 'fill an appeal' button as it is not highlighted. Any suggestions please Colin
1 month ago
0

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