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    eBay for Charity

    Created May 10, 2026

    1 member

    12 discussions

    eBay for Charity
                       
                                       
    • oneblankcard

      oneblankcard

      Charity Donation

      Here's a very interesting situation, highlighted by a postage refund today. My items are very low priced although postage is high. Because of the Royal Mail  pricing and categories it's quite difficult to get the postage  exactly right for all purchase quantities. So today a customer was invoiced above the actual postage cost because of RM pricing for the large letter and weight. Me being me I wanted to reimburse him for the overcharge. I must add that the customer enjoyed a multi purchase d1iscount on the purchase from the charity listing. Donation is 10% of the purchase price. I charge postage separately. I reimbursed the customer 80p postage (stick with me  on this one) HOWEVER When I looked at the details of the refund, eBay had split the refund equally  between the item price and the postage. The upshot of this was that because a refund was given on the item price, the charity donation (which was then based on the new reduced cost of the item) was reduced also. The technical department has been informed.  Admittedly I am only talking pennies but across eBay that's £££. So when I refunded postage I expected it to credit the postage! Charity donation was based on the selling price of the items sold, not postage.

      7 months agolast reply 4 months ago
      4
               
    • dandom_9199

      dandom_9199

      Restarting after permamently being banned from ebay

      I’ve recently joined a charity and we’re looking to restart our e-commerce operations.   A few years ago, our charity eBay account was permanently suspended due to mismanagement by a former employee who is no longer with us. At the time, we didn’t appeal, as we weren’t aware of any appeal route. We’d like to begin selling on eBay again. Could you please advise on the best way to proceed- either to review and potentially reinstate the previous account, or to set up a new account compliantly? If reinstatement isn’t possible, we’d greatly appreciate any guidance please on whether selling on behalf of a charity as "standard seller" as opposed to a "direct seller" is a viable option, or if you’d recommend alternative routes from your experience.   Thanks so much 🙂

      5 months agolast reply 5 months ago
      1
               
    • leon1252

      leon1252

      O

      Have received wrong item from Oxfam ebay store,but they have not responded to my message to inform them of error.How else can I contact them?

      6 months agolast reply 6 months ago
      1
               
    • raystedecharity

      raystedecharity

      Claiming back VAT on postage in the UK?

      It would appear that some of Royal Mail's postal services are now subject to VAT : https://www.royalmail.com/information-vat-and-postal-services We use Tracked 24 / 48 quite a bit which would appear to be subject to VAT.   Does anyone have a view on whether this can be claimed back and if so, how would you go about getting a receipt that details the VAT from ebay?  

      7 months agolast reply 7 months ago
      1
               
    • raystedecharity

      raystedecharity

      £800 taken away incorrectly by Paypal Giving

      We operate a Business / Charity account on ebay and have done for many years. In January we had to change our paypal giving account over to a new one as historically it had been set up badly and it was not possible to fix the issue, this was on the advice of paypal giving. We arranged this with ebay and they removed and added the new paypal giving account to our ebay account. For jan-March we started receiving invoices from Paypal giving demanding money for our "contributions" totalling around £800, in the end, with threats of our account being put on hold or worse we were forced to pay even though it was admitted there was something wrong.   Roll forward to now and we have been promised by ebay they would resolve it, we're still down £800 and promises to resolve the situation by various ebay reps have been and gone. Does anyone have any advice as to how we can reclaim the money that was lost?   It transpired, we should have gone in to each and every currently listed item, edited it, removed the charity link and then gone back in and added it again. This was never explained to us as we were assured nothing was required on our part unfortunately but that's how we fixed it ultimately.   Graham

      7 months agolast reply 7 months ago
      6
               
      • eBay for CharityChevronRightIcon
                       
      “This charity ID can't be used for a cross border listing.“
      mourns
      mourns
      Posted 7 months ago • Last reply 7 months ago
      4
               
      • eBay for CharityChevronRightIcon
                       
      Ebay for charity blue & yellow ribbon not showing on listings
      the_hoff
      the_hoff
      Posted 9 months ago • Last reply 9 months ago
      9
               
    • metalforgood

      metalforgood

      Charity Selling Limits Increase

      Hi there,   We have had a charity Ebay account for a couple of years, it is in good standing although we haven't used it much throughout this year.   We primarily used the account to facilitate an annual charity auction in October each year where we sell donated items from musicians and the wider music industry.    Excitingly, this year, we have more items than ever to list, and have promoted the auction across UK music press and radio. Unfortunately, our current seller limits have only got me to about the half the items (70) we would like to auction. Last year, Ebay were very accommodating and gave us a temporary increase to support the auction. This year we have received a blanket 'No' due to this year's sales activity.  The customer agents I have chatted with have been sympathetic, but essentially stating that the system won't allows us an increase.  Is there anyone in Ebay who specifically deals with charities who might take a more pragmatic view on a temporary increase to avoid us losing funds and/or having to switch to an alternative auction platform last minute?   Any advice welcome!   Katy

      9 months agolast reply 9 months ago
      3
               
      • eBay for CharityChevronRightIcon
                       
      Ebay shop subscriptions for charity ebay accounts
      the_hoff
      the_hoff
      Posted 10 months ago • Last reply 10 months ago
      5
               
      • eBay for CharityChevronRightIcon
                       
      Charity account onboarding failed
      moray_waste_busters
      moray_waste_busters
      Posted 10 months ago • Last reply 10 months ago
      3
               
    • luel4468

      luel4468

      Charity account

      Hi, I’ve been trying for ages to set up a charity account for a small charity I volunteer for but eBay keep asking for more and more details. They want name, addresses, dob and NI numbers of the directors and some objected strongly to this. I actually managed to speak to someone a from customer service who told me they only need the NI number of whoever is willing to disclose it, 1 director is enough.  That should be easier but now I was asked to provide evidence of the Non profit status. I uploaded the governing documents but got an error message “something went wrong, please try later” The latest email says: “you are all set up” but I have no idea if that is the case or not. I haven’t actually tried to sell anything yet and I’m wondering if it’s really worth the effort.  Anyone else had similar issues?  Thank you

      10 months agolast reply 10 months ago
      1
               
    • yogurt.weaver

      yogurt.weaver

      Charity not found - trying to list an item and donate proceeds

      I have a small vintage book that will fit in a large envelope which I would like to sell and donate the proceeds to a local charity. I have already put the charity in my favourites, but when I go to "Donate a portion of this sale" on my listing, it can't find the charity! I have spent a couple of hours trawling through forums with no luck, I did change to "post only" from "post or collect" but that made no difference.    Secondly, as it is a small book I should be able to opt out of "Simple Delivery" as that is charged at more than the price of the stamp I already have, but I can't do that either!    Suggestions before I tear out the rest of my hair would be welcome.

      10 months agolast reply 10 months ago
      3