'Sausages'.   Do carry on.:-)

Hi I listed a set of vintage chairs and I've finally sold them to a chap, the problem I have is that I listed them as "Collection Only" but somewhere along the line Ebay has put that it's "Simple Delivery" and I only noticed after the buyer actually paid me. What I'm a little concerned about is that I'm pretty sure that the buyer is okay with collecting the item, but how do I let ebay know that they've been collected so I can get paid ? As it seems that they're expecting me to send them to the buyer ?. Thing is this isn't the first time ebay has changed one of my listings costing me a sale by changing the listing details to something totally untrue and it's really beginning to annoy me. Thanks for looking

I have sold 3 items today but no "You made the sale for .........." email from eBay - Last "You made the sale for ...." email was yesterday (10th) evening. Anybody else with same issue

Hi all, I recently had the worst experience ever in 20 years of eBay, i purchased a used print head which was described as "Good working order looks like freshly refilled". They even had selected Used fully operational in the item specifics and had my printer listed as being compatible. I made a purchase and the printhead arrived however after installing it into my printer it came up with an error saying it could not be used. So therefore the print head was not in good working order and not fully operational. I contacted the seller first to ask why this may be and was met with abuse he called me stupid said i had ordered the wrong one, even though he specifically noted my printer as being compatible. He told me to F off, told me F---ing stupid as it needed resetting, but this was not on the listing. So i immediately opened a return with eBay as it was clear the seller was not willing to help in anyway. He continued calling me a smart A-- making threats saying What goes around comes around and then called me a C---t. I reported this via eBay but nothing was done. I returned the printhead and it was delivered to him as shown with tracking, however he did not issue a refund. eBay then had to step in and issued a refund to me. I then put the following negative feedback on: "Worst eBay experience I have had in 20 years. The printhead was advertised as being in “good working order”, but my printer would not accept it and showed an error. The seller responded with abusive language and name-calling, then admitted it needed to be reset. I returned it through eBay and it was delivered on 4 September, but the seller did not refund me. eBay had to step in and issue the refund. I strongly advise avoiding this seller." The feedback was factually true of the transaction and did not breach any feedback policies. It was then removed after he asked it to be removed, as he sent a message laughing at me and continued to call me names. I contacted eBay who said the feedback was fair and did not breach any policies but would not tell me why it was removed. I want to make people aware of the seller as he should not be on eBay but it appears eBay are not that bothered about sellers being abusive to people

Recently I won an auction, and for 3 weeks I waited for the seller to send it to me, in that 3 weeks I had been in contact with the seller, who assured me each time that it was on its way and possibly held up by the courier. Eventually my patience 'left the building' and I had to get Ebay involved, they discovered that the seller had no proof of postage and gave me a full refund. I was happy with that, but now after leaving a negative feedback on the item - an item I never received - I am now inundated with emails from the seller asking me to remove the negative as I am causing his business problems, surely he did that himself by not adhering to the rules of the auction, and I might point out that I was not the only customer of his to suffer the same problem. What can I do to stop these emails or am I in the wrong?

Afternoon all, This morning we received our very first negative feedback. Personally I'm gutted considering how we run our business, same day dispatch first class or 24 hour, eventing is thoroughly checked before sending and we provide tax invoices with every order. We have had a few returns of this product before, basically because it doesn't work in every situation but we are very clear on the listing what it will fit and what it wont. I would estimate we get 1-2 returns a month, but this is purely down to the buyer not reading the simple product description, not a fault with the product. This customer has obviously done the same thing but instead of asking for a return decides to immediately send a negative? Years of effort doing everything we can to keep our customers happy spoilt by someone who couldn't care less. I would estimate we have sold at least 1200 of these with no problem apart from the odd customer not reading the description and just going by the photo's. I would like to have this feedback removed asap if possible but have no idea who to contact in eBay to get it resolved. If anyone can point me in the right direction that would be great. Thanks in advance for any help.

Question regarding buyer changing a remorse return to NAD and seller liability for return postage I’d be interested to hear if anyone has experienced a similar situation with an international eBay order. I recently sent an order to a buyer in Germany. The buyer opened a return stating that the sunglasses did not fit, which I understood to be a remorse return, so I accepted the return and provided the required return information. Shortly afterwards, the buyer messaged me asking for a free return label. I politely explained that although we offered free postage on the original order (and also covered the €3 import tax), we do not offer or advertise free returns. The buyer then responded claiming that the cleaning cloth supplied with the sunglasses was missing. They said that, after contacting eBay Customer Services, they had been advised that I was liable for providing a prepaid return label because the goods allegedly differed from the listing — effectively making it a Not As Described (NAD) return. I fully understand how NAD returns work, but I know with certainty that the cleaning cloth was included with the sunglasses when the order was dispatched and I am convinced the buyer is "playing the game". My concern is that the buyer originally opened the return as a change-of-mind/fit issue and is now attempting to change the reason in order to obtain a free return. At the moment, the return case still shows that I have accepted the return and provided the return information. The buyer has approximately two weeks to mark the item as dispatched, after which eBay should close the return if they haven't sent it back. I’m currently leaning towards not responding further to the buyer and simply seeing how the return plays out, rather than getting into an argument over whether the cloth was included. My main question is: has anyone experienced a buyer opening a return as a remorse/change-of-mind return and subsequently being allowed by eBay to change the reason to NAD, making the seller liable for providing a prepaid return label? The item sale was around £75 so drawing a line under it and letting the buyer keep the item with a refund is out of the question. I appreciate that the buyer could potentially initiate a chargeback, which would obviously be a separate issue, but I’m specifically interested in how eBay handles the return reason itself. Also, if I do ultimately have to provide a prepaid return label to Germany, does anyone have any suggestions for obtaining a cost-effective label for a small package weighing around 250g? Thanks in advance for any advice or experiences.

Hello last week or two my orders have had Balances Sept 5% coupon applied, but now not coming up. Any ideas why not? Anyone got the full T&Cs of that promotion, perhaps i maxed out or something. Thanks

In the now-defunct Community Chat on 20 May 2026, ebay announced that they were working on "something a little different and hopefully more in line with the suggestions we have received from you all”.  They promised to back later in the year.  I wonder if @marco@ebay, @kat@ebay or @dave@ebay could give us an update? Thanks.

Seller sent 10 litres of Brake cleaner instead of Brake Pads Ebay have sent Return Royal Mail QR code but Royal Mail will not accept the item. Ebay want proof that Royal Mail wont accept 10 litres of flammable liquid before giving a refund. i've sent pics of the Cans with the Fire sign clearly shown but the company that Ebay uses arn't being very helpful based in Albania i suspect they can post any old stuff.