Hi all, INR received last week from a customer who got a bit p%^$y from the off as he needed the items urgently for an ongoing job, the items he bought were delivered by using ParcelForce 24 so should have got to him next day. I checked tracking and it said, "items refused on delivery", once the first day after sending them and then again, the day after, followed by "items returned to sender" I emailed the buyer and apologised and said items were delivered next day but tracking shows "items refused" did he or anyone in the household refuse delivery, which he said not. I had tracking proving delivery as well as tracking showing someone refused to take them, so I decided to try something. I then apologised again and offered to send out replacements that day, so he got the items next day for his project. I told him as I wanted to make sure 100% delivery would be made, I asked him to confirm his full address and phone number. What he sent was what I was expecting by now, a different address to the one on his eBay account for delivery., obviously he had moved and not updated his address, so the owner of his old house refused to take the parcel. I messaged him back and said the addresses don't match and after screenshotting his eBay page (encase he changed it) told him what the address was for delivery and if he recognised that address. No apology whatsoever when he must have realised straight away what he had done, just messaged me saying "That's ridiculous" I asked him again if he recognised the address to which he eventually said it’s an old address proving the items were delivered on time and this was 100% his fault by not updating his address. We’ve all met them in life, people who refuse to admit they’re ever wrong about anything so fearing a neg feedback I offered to send them out that day 24 hour using the new address he had provided. All I go in return was “Thanks”? Items delivered next day so I messaged him to confirm delivery and if he could now close the INR case the end date was near and I really didn’t want Ebay refunding him automatically making me over £100 out of pocket. Last day tomorrow for him to close the case and he’s not or even replied saying delivery has been made and a thank you, so can anyone help in how I can stop this refund before tomorrow please. Thanks in advance