UK Seller News: April 2025
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Forum Posts
Updating the eBay app: latest version guide, supported operating systems & troubleshooting tips
We regularly update our app with new features and improvements, to provide you with the simplest and most secure experience when shopping and selling via your mobile device. As part of our latest update, versions 6.191 and older of the eBay app are n...
Resolved! Selling Problems
Hello, I've had a problem with selling a buy-it-now item over the last two days. Someone made an offer on my coin, which I thought was too low, so I sent a higher counter offer. They then sent me an offer in the middle, and I accepted. However, the i...
Not all my listings are connected to my business policies
Hi, I cant figure this out, I have been editting my business policies ( mainly postage ) as somehow alot of policies appeared that i had never made, which were all connected to listings. I have now got them all sorted, but i have 233 listings yet on ...
Can't add items to watchlist - stuck in endless login loop
Since yesterday I can't add items to my watchlist. I'm already logged into my account, pressing add to watchlist on an item takes me to a login page and on entering my password the item page briefly loads then the login page re-appears. Entering my p...
Resolved! Returning damaged item page not working
Hi,Return page send button not active even though all boxes ticked and pictures included.
Cropping pictures
Apologies if I am missing something in settings but at one time I could edit the pictures easily enough. For a while now when choosing crop I can easily reduce the widthof a photo from either left or right within reason. I know there is a minimum siz...
How Do I Get Rid Of This Shop Similar Feature??
So, there is now a Shop Similar section below each item that has ended and it is annoying to say the least!Does anyone know how to get rid of it?I am quite capableof searching for what I want. And about 90% of the 'similar' items it displays are no w...
Whjy has E-bay stolen 2000 nectar points from my Sainsbury's account?
Why has E-bay stolen 2000 points from my Sainsbury's account. When I contacted Nectar they said they would look into it and sent me a new card which they said they would put my Nectar points on. The points stolen were worth £10 and I also had another...
Random Unauthorized Edits to Listings????
I've noticed that most if not all of my listings are showing unauthorized edits to the Payment Terms, Actual Postage, and Shop Category, dating back to at least the 2nd of October. Some of these edits were made at random times on the 11th of October ...
Why can't I get into my eBay messages? 031024
Why can't I get into my eBay messages? 031024
Why isn’t eBay verifying my account?
Can anyone explain why eBay isn't verifying my account?I eBay gave sent 0.01 to my account but haven't withdrawn it so my account hasn't been verified. I'm not sure why this needs to be done to be honest as I have had the same account attached to my ...
Category approval
Hi, I have a situation I need help with. I applied to sell e-cigarettes back in 2022 but never received a response. I contacted customer service back then, but it didn't lead to any resolution. Afterward, I took some time off eBay and returned to sel...
Sorry, we couldn't load this order. Error getting order from server. Retry
Anyone had any experience of this error? Just recently startign getting it more and more often. Same thing happens with Chrome, Edge, Firefox. Can usually print 1 batch of labels fine then this happens, able to print 1 or 2 at a time but not bulk. Ha...
Locked out of an account
Please can a member of staff get in tocuh, I've recently updated my password (different account) and the system wants to send a code to a phone I haven't had in ~8 years. I can't get into my account to update this, and when I go through your help bot...
Printer Friendly receipt printing now prints blank 2nd page
I've used the Ebay's 'Printer Friendly' in the order details section to print receipts/pdf's for my personal records for years now.Since mid April a blank page is now printed arter the 1st page, this occcurs even if I print to PDF, select a different...
Saved Search Layout Changes
I'm not sure what's happened but the layout of saved searches has changed from new items being displayed across the whole screen to now only listed on the left hand side of the screen. The issue with this is that the images are tiny in comparison to ...
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