UK Seller News: April 2025
Stay ahead of the curve with our latest updates.
Forum Posts
Updating the eBay app: latest version guide, supported operating systems & troubleshooting tips
We regularly update our app with new features and improvements, to provide you with the simplest and most secure experience when shopping and selling via your mobile device. As part of our latest update, versions 6.191 and older of the eBay app are n...
Resolved! Customer didn't receive QR code
Item got sold, paid and collected by customer,but he had not received a QR code. I can't complete the transaction in eBay now. What can I do ?
Resolved! Active Listings Search Issue - Search matches full words only
On the Manage Active Listings page in My Ebay if I search by for example 'title' and choose 'contains' from the drop down it seems to match only whole words rather than partial strings of text. So for example if I put 'thread' it finds one listing wi...
Updating payout bank details when don’t know old account number
Help! I haven't used eBay for ages and have just seen my payout is going to an old account that is now closed!- I can't find how to stop the payout - updating my details I guess will stop the payout but I cant complete the update details process as I...
Login Error
When I try to log in with my username or email it doesn't work. Even on a completely separate device I still can't log in. On a previous device which I am still logged in on I am able to do most things that don't require logging in but anything that ...
Unanswered Message Notifications
Hello, I have three notifications telling me that I have unanswered messages from other eBay members, even though I have answered all three messages! Why are they still showing up as unanswered?
Ebay so slow
I'm having trouble with ebay being so slow i accept an offer did not show as sold 10 minutes later somebody put a bid in on the same item that's already been sold and is still listed
Removal of Account from Hold
Hi, I am a seller and want to remove my account from hold. But the website requested an American for confirmation, which I don't have. So please help me
Ebay send me the message about UK VAT.
Hi. My location is Latvia and I have VAT number in European Union. I've sold product's worlvide.Yesterday I receive message from Ebay about that I need to add UK VAT on ebay.co.ukBut the this is that my total amount that I sell on Ebay is max 500 - 6...
Anyone else getting the "Sorry that's not a match" login issue at the moment?
So as the title says, anyone else getting the "Sorry that's not a match" login issue at the moment? For one of my accounts I've tried both my UserID and the email associated with it, and neither are being recognised. I can login fine with my other eb...
Requesting Combined Shipment
I encountered an error while attempting to request a combined shipment. The system displayed the message: 'Something went wrong. Please try again later.' Despite the error, the items were still processed as purchased and committed to my account.
eBay app on iOS freezes upon entering the basket
Basically stated everything in the title. I have over 50 items in my basket until recent times everything worked fine, but now when I'm trying to enter basket, it freezes the whole app and I have to close it and basically the whole app lags a lot
Postcodes not visible on manage orders page
The delivery address postcodes not appearing on the manage orders (awaiting despatch) page.This is making it very difficult to tell which order to assign tracking codes to.I'm having to click on the order number tab to locate the postcode, this is ma...
Full price not being displayed.
If I buy an item for £9.99 it shows £8.33 on my records.This means I have to add VAT at 20% to all my records when I do my accounts which is a nuisance.
Automatic Payments not working
I have received an offer and it said "the buyer will be automatically charged" that was over an hour. I've checked my listing and it says "pending payment". It has happened twice now in past 24 hours. Is this a glitch or is there something really wro...
