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Why can't I get into my eBay messages? 031024

Why can't I get into my eBay messages? 031024

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Why can't I get into my eBay messages? 031024

Not sure how it works on the app which I do not use,  but on a PC / laptop if you are tryinfg to find your replies to a message,  click on the message received,   and scroll down on it,  your reply will be there,  it all seems to be ' amalgumated' into one now.

 

@asthegrasswasgreen 

Message 2 of 11
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Why can't I get into my eBay messages? 031024

I get this message :

asthegrasswasgreen_0-1727984317528.png

 

 

Message 3 of 11
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Why can't I get into my eBay messages? 031024

Which device are you using?  Apps which I don't use ,  I understand need an update.

 

Perhaps clear cache and cookies,  switch off and log back in again, and if you can use a desktop browser and Chrome and try from there.

Message 4 of 11
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Why can't I get into my eBay messages? 031024

I go into my eBay and click on Messages on the left

asthegrasswasgreen_1-1727984667044.png

And the error message on my previous message comes up.

 

Message 5 of 11
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Why can't I get into my eBay messages? 031024

I'm on a laptop.
I am wary of "clear cache and cookies" as I think I tried it once and lost a lot of data. I can't remember now how I did it anyway but thank you for your suggestion.

 

Message 6 of 11
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Why can't I get into my eBay messages? 031024

What browser are you using?

Might be worth logging in on a different one if you have one available.

Message 7 of 11
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Why can't I get into my eBay messages? 031024

I'm getting that same error screen myself (on desktop PC running chrome) if I click on the message tab on the top left of myebay page. Obviously yet another ebay glitch...

There is a workaround until such time as it is fixed: go to the top right, hover over the drop down arrow between my ebay and the notifications bell icon and bottom of the dropdown list is another link to my messages. This works - for the moment anyway!

Message 8 of 11
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Why can't I get into my eBay messages? 031024

The Messages link on the left side of most My eBay pages is bad:

 

https://www.ebay.co.uk/mesgweb/ViewMessages/0

 

The link on the right side that you can reach under the My eBay heading still works, though:

 

https://mesg.ebay.co.uk/mesgweb/ViewMessages/0

 

Similar issue on ebay.com today.

 

Message 9 of 11
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Why can't I get into my eBay messages? 031024

Hi @asthegrasswasgreen ,

 

We did receive other reports of this and a ticket is currently open with the tech team for it. I have added  your account and once there is an update on a fix I'll post back.

 

Thank you,

Kat

Message 10 of 11
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Why can't I get into my eBay messages? 031024

Hi @asthegrasswasgreen ,

 

This issue has been confirmed as resolved. Please let me know if its still impacting you.

 

 

Thank you,

Kat

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