How do I speak to a real person in Ebay?

[louscannon3]

How do I speak to a real person in Ebay?

They arrogantly assume the AI will answer - It cant answer even the most basic question.

They arrogantly assume the help pages cover all subjects. - They dont! You just get sent in circles from the AI to the help pages. Neither are any good!

[eburtonlab]

You should be able to use the chat assistant to request a chat with a person or a call back.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link between 5am to 9:30pm Pacific Time:

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

[sewintocrafts*]

I have tried this and the automated response wont work it keeps asking me to select an item and read articles - I am starting to cry it is so frustrating.

[*help_no_brakes*]

Post your issue on here , I am sure a member will be along to help.

[eburtonlab]

@sewintocrafts* 

Try the link -- ignore the time zone info (which is wrong, sorry).

The current wait time for a call back in the UK is three minutes.

[sewintocrafts*]

Which link?

[eburtonlab]

The link in my original reply above:

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Wait time for a call back is currently 40 minutes right now, though.

[creativesuzziblue33]

link dosnt work

[eburtonlab]

The page loads for me. The call back link is active Monday to Friday 8:00am to 10:00pm, Saturday and Sunday 9:00am to 6:00pm.

[collectiblescornwall]

The phone link worked for me. thank you eburtonlab 🙂

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

[eburtonlab]

You are most welcome!